Hotels near Cromwell Bottom Nature Reserve

"Nice staff"

"Staff all very friendly. Our food, both our evening meal and breakfast were both lovely. The one downside for me was that even though we had a late check out at 12, my husband had gone on to work and at 10:30am my door was opened by a man who announced he was there to do housekeeping. I’d read in a previous review that another lady had the exact same thing happen to her. I’m thankful I had the chain lock on or I would have been put in a very compromised position! Better communication between reception and when people have checked out needs to be done. It unnerved me and I checked out early..!"

"So when we checked in it was not the usual friendliness that we had received before It was very negative we did not have a room on the ground floor and we were told that we would have to upgrade yet again but this time £25 when I was told previously that it would be cheaper to upgrade at the hotel The first room was on the 3rd floor but had more steps so my husband really struggled and felt really poorly as he is not a well man We have been many times to this hotel and thought that they would have known this The first receptionist moved us to the room next door where there were no steps, but because we had a bad experience I requested to see the room first which did not go down well Whilst I was doing that no one went to see if my husband was ok !!! I was not very happy at all When I saw the 2 nd receptionist and explained all he gave me was a lecture about booking direct with the hotel and then they could possibly do something about it I was annoyed to say the least and stated that there were plenty of other places we could stay if they couldn't accommodate our needs and all he said was , " yeah you already said that" and was not even bothered cause he stated that a lot of people stay there We definitely need to really think of we are going to go back there as it is disgraceful "

"Staff member was very helpful Parking was great. Very central Room was clean Loo was down the hall"

"Ideal central yet quiet location. The property was described accurately and was adequately equipped. Plenty of spotless linen provided and starter packs of beverages. It was exactly what we needed- I would definitely stay again and recommend to anyone needing comfortable overnight/weekend/business accommodation. "

"We made our booking via a partner agent on arrival we were told to had to pay for parking which we weren’t aware of. £5 per night. We’ve stayed here many times over the years & never paid for parking . Despite pre checking in online the day before arrival with both guests details there was only 1 set of towels. Room was clean although I found an extremely long black hair in the bathroom I have a blonde bob. Value for money it served its purpose for our hiking break."

"Everything was so bad ,from staff to amenities!"

"Continental breakfast was good and staff were very helpful. The rooms are a bit outdated, stayed in a double room on the ground floor. And they do need to dust the furniture in the room. Bathroom was modern looking and clean like it had a refurbishment. Staying on the ground floor was a bit noisy at times with doors closing etc and hearing the bar and staff entrance door opening and closing. Overall good values for money and nice to have Co-op and Tesco nearby. Plus the Italian restaurant right next door was a lovely place for an evening meal."

"JUST WOW! 100 out of 100 great place. Loved it."