We didn't stay long enough to comment on all the aspect at the Hotel ,but overall was good for short stay ,would recommend to some one for the price charged and the stay was fine reception very helpful and welcoming ,well-done keep it up,it's a shame that u don't do the bus shuttle as you have the car park space although you have taxi service,but regular bus shuttle is very important as people have to get in time at Gatwick Airport and Taxi service are costly ,but maybe it's too much for Hotel to take on bus shuttle ,but please let the manager or director know it will boost up your customer and u will have to have another department with extra staff,it may be worth considering .