3 outdoor pools, pool umbrellas, sun loungers
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Reviews of Grand Park Royal Cozumel - All Inclusive

4 out of 5
Grand Park Royal Cozumel - All Inclusive
Carretera a Chankanaab Km. 3.5, B Zona Sur, Cozumel, QROO

Reviews

7.6

Good

Rating 10 - Excellent. 363 out of 1006 reviews" "
Rating 8 - Good. 290 out of 1006 reviews" "
Rating 6 - Okay. 180 out of 1006 reviews" "
Rating 4 - Poor. 101 out of 1006 reviews" "
Rating 2 - Terrible. 72 out of 1006 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Nick, Humble

Travelled with family and small children
Liked: Amenities
Stayed 6 nights in Apr 2024

2/10 Terrible

Arden

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Not a thing, service and food was terrible
Stayed 6 nights in Apr 2024

8/10 Good

Courtney Jean, Mountainburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay at Grand Park Royal in Cozumel. We had a wonderful time again. The rooms are nice with a stocked fridge and balcony. They were cleaned daily. The food leaves a little to be desired but it’s free. We would prefer more breakfast options at the food bar. There are plenty of activities to do while on the resort. We will be back.
Stayed 5 nights in Apr 2024
Response from Guest service manager. on 2 May 2024
Dear Mrs. Courtney, let us thank you in the first place for staying at Grand Park Royal Cozumel. It is very unfortunate to learn that we do not meet your expectations about our food, we are working on new menus that will be ready soon. We look forward to the opportunity to welcoming you again you one more time, so you can experience our improvements. Kind regards

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities
They need additional food choices. Limited with the buffet, with only the Mexican and Italian restaurants at night. Overall it was a good stay, central to the things that I wanted to do
Stayed 4 nights in Apr 2024
Response from Guest service manager. on 2 May 2024
Dear Mr. James, let us thank you in the first place for staying at Grand Park Royal Cozumel. It is very unfortunate to learn that we do not meet your expectations about our food, we are working on new menus that will be ready soon. We look forward to the opportunity to welcoming you again you one more time, so you can experience our improvements. Kind regards

8/10 Good

Stephan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Pool pump didn’t work, pool murky unable to get change at front desk, entertainment scheduled wasn’t close to being good. Food was very good even in buffet, rooms were small compared to other Mexican destinations. They try to pressure you in joking club which took almost 4 hours of my time. Luis at bar was great so was Gil. Cozumel city is to expensive even more then the United States
Stayed 6 nights in Apr 2024
Response from Guest service manager. on 2 May 2024
Dear Mr. Stephan, first of all, we want to express our gratitude for having stayed at Grand Park Royal Cozumel, as well as for taking the time to share your experience with us. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service.Thank you very much for your comments, we have taken note of each of them. We reiterate our gratitude. Cordially yours

6/10 Okay

Kevin

Stayed 7 nights in Apr 2024
Response from Guest service manager. on 29 Apr 2024
Dear Mr. Kevin, we have shared your score with our staff in order to enhance our services. We strive to maintain high standard of service and quality for a great vacation experience.On behalf of the entire hotel staff we appreciate your preference and we hope you give us the opportunity to serve you again; it will be our pleasure to assist you. Cordially

4/10 Poor

Scott

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We went 2 days without hot water & the resort couldn't have cared less. No offer of compensation for the inconvenience. Placed on hold for 30 minutes & then hung up on when reporting the hot water issue on the second day. Doubt we will be back.
Stayed 6 nights in Apr 2024
Response from Guest service manager. on 25 Apr 2024
Dear Mr. Scott, I regret to learn that we didnt meet your expectations, I sincerely apologize for any incronvenience we have caused you. All mentioned service points has been addressed and reviewed with the proper supervisos, and immediate actions has being taken.I reiterate my sincere apologies

6/10 Okay

Sabahudin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was construction
Stayed 7 nights in Mar 2024
Response from Guest service manager. on 18 Apr 2024
Dear guest, we would like to thank for your recent stay at Grand Park Royal Cozumel. We have shared your comments with our staff in order to enhance our services. We strive to maintain high standard of service and quality for a great vacation experience.Cordially

8/10 Good

dean

Stayed 7 nights in Apr 2024

10/10 Excellent

Ken, Vancouver

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent food and service. Beach area is too small but snorkling is great.
Stayed 7 nights in Apr 2024
Response from Guest service manager. on 11 Apr 2024
Dear Mr. Ken, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience.We are definitely looking forward to welcome your return in the near future. Kind regards

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There's a lack of beach lounge chairs. Drinking water fountain can be improved.
Stayed 7 nights in Apr 2024
Response from Guest service manager. on 11 Apr 2024
Dear Mr. Ken, let us thank you in the first place for staying at Grand Park Royal Cozumel.Rest assured that all the points you mentioned will be taken care of, once again thanks for your comments. Cordially,

6/10 Okay

Travis

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The service and people were great. The hotel is old and outdated.
Stayed 6 nights in Mar 2024
Response from Guest service manager. on 10 Apr 2024
Dear Mr. Travis, we are very much delighted to see that you have enjoyed your stay at Grand Park Royal Cozumel. We truly appreciate your feedback especially highlighting the great service of our staff and for the time you have taken to write your generous review. We are definitely looking forward to welcome your return in the near future. Yours sincerely,

4/10 Poor

Mathew

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing, worse resort we have ever stayed
Stayed 10 nights in Mar 2024
Response from Guest service manager. on 9 Apr 2024
Dear Mathew, we have shared your comments with our staff in order to enhance our services. On behalf of the entire hotel staff we appreciate your preference and we hope you give us the opportunity to serve you again; it will be our pleasure to assist you. Cordially

8/10 Good

Lori

Travelled with family
Liked: Cleanliness, amenities
Food was just ok.They don’t have enough chairs for the amount of people who stay at the resort. Drinks were low shelf but plenty of beer. Same food it seemed every day. Grabbing lunch at snack bar consisted of hot dog or hamburg that’s it. I would maybe rank it as a low 3 star.
Stayed 7 nights in Mar 2024
Response from Guest service manager. on 8 Apr 2024
Dear Mrs. Lori, we would like to thank for your recent stay at Grand Park Royal Cozumel. We have shared your comments with our staff in order to enhance our services. We strive to maintain high standard of service and quality for a great vacation experience.On behalf of the entire hotel staff we appreciate your preference and we hope you give us the opportunity to serve you again; it will be our pleasure to assist you. Cordially

2/10 Terrible

Alexandria Lee

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Food was horrible, staff was rude, showers were inconsistent. Would not recommend
Stayed 6 nights in Mar 2024
Response from Guest service manager. on 6 Apr 2024
Dear Mrs. Alexandria, I regret to learn that we didnt meet your expectations, I sincerely apologize for any incronvenience we have caused you. All mentioned service points has been addressed and reviewed with the proper supervisos, and immediate actions has being taken.I reiterate my sincere apologies

8/10 Good

Lois Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jan 2024
Response from Guest service manager. on 6 Apr 2024
Dear Mrs. Lois, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience.We are definitely looking forward to welcome your return in the near future. Kind regards

6/10 Okay

Tonya Renee

Liked: Staff & service
Stayed 7 nights in Mar 2024
Response from Guest service manager. on 5 Apr 2024
Dear Mrs. Tonya, we value the time you took to share your experience with us. On behalf of the entire hotel staff we appreciate your preference and we hope you give us the opportunity to serve you again; it will be our pleasure to assist you. Cordially

8/10 Good

Tyler John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good Food Lacking a little bit.
Stayed 7 nights in Mar 2024
Response from Guest service manager. on 4 Apr 2024
Dear Mr. Tyler, let us thank you in the first place for staying at Grand Park Royal Cozumel. It is very unfortunate to learn that we do not meet your expectations about our food, we are working on new menus that will be ready soon. We look forward to the opportunity to welcoming you again you one more time, so you can experience our improvements. Kind regards

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Guest service manager. on 5 Apr 2024
Dear Mrs. Heather, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience.We are definitely looking forward to welcome your return in the near future. Kind regards

8/10 Good

Cody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was good. Loved the options for things to do, different pools & bars. Staff was exceptional. The food was so-so. Drinks delicious.
Stayed 7 nights in Mar 2024
Response from Guest service manager. on 4 Apr 2024
Dear Mr. Cody, let us thank you in the first place for staying at Grand Park Royal Cozumel. It is very unfortunate to learn that we do not meet your expectations about our food, we are working on new menus that will be ready soon. We look forward to the opportunity to welcoming you again you one more time, so you can experience our improvements. Kind regards

10/10 Excellent

Inna

Liked: Cleanliness
Stayed 5 nights in Mar 2024
Response from Guest service manager. on 3 Apr 2024
Dear guest, I couldn't be more thankful on the review about your recent stay at Grand Park Royal Cozumel. We truly appreciate your 5 score.We are definitely looking forward to welcome your return in the near future. Kind regards

10/10 Excellent

Jennifer

Stayed 7 nights in Mar 2024
Response from Guest service manager. on 22 Apr 2024
Dear Mrs. Jennifer, I couldn’t be more thankful on the rewiew about your recent stay at Grand Park Royal Cozumel. We truly appreciate your score.We are definitely looking forward to welcome your return in the near future. Kind regards

10/10 Excellent

Ginny

Stayed 4 nights in Mar 2024
Response from Guest service manager. on 22 Apr 2024
Dear Mrs. Ginny, I couldn’t be more thankful on the rewiew about your recent stay at Grand Park Royal Cozumel. We truly appreciate your score.We are definitely looking forward to welcome your return in the near future. Kind regards

10/10 Excellent

Rebecca, Cheyenne

Stayed 6 nights in Mar 2024
Response from Guest service manager. on 22 Apr 2024
Dear Mrs. Rebecca, I couldn’t be more thankful on the rewiew about your recent stay at Grand Park Royal Cozumel. We truly appreciate your score.We are definitely looking forward to welcome your return in the near future. Kind regards

6/10 Okay

Kelly Charles

Stayed 7 nights in Mar 2024
Response from Guest service manager. on 19 Apr 2024
Dear Mrs. Kelly, we have shared your comments with our staff in order to enhance our services. We strive to maintain high standard of service and quality for a great vacation experience.Cordially

6/10 Okay

Kirsten

Travelled with family
Liked: Cleanliness, staff & service
The beds were comfortable and the room was nice. The toilet would not flush well. Room service took an hour and the food was not edible. Overcooked, or undercooked the food in most of the restaurants was also sub par. We had to eat outside of the resort because the food was so terrible.
Stayed 7 nights in Mar 2024
Response from Guest service manager. on 27 Mar 2024
Dear Mr. Kristen, first of all, we want to express our gratitude for having stayed at Grand Park Royal Cozumel, we appreciate your detailed review which will help us detect opportunity areas to enhance our overall service.Thank you very much for your comments, we have taken note of each of them. We reiterate our gratitude. Cordially yours

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and the food are great but the best part is the staff. They are incredibly polite and professional.
Stayed 7 nights in Mar 2024
Response from Guest service manager. on 27 Mar 2024
Dear Mr. Timothy, thank you for sharing your wonderful comments about your visit at Grand Park Royal Cozumel, I am very glad to learn you had a delightful time with us, and we highly appreciate your compliments on our culinary offer and wonderful service. We are definitely looking forward to welcome your return in the near future. Yours sincerely,

6/10 Okay

Nicole

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
The staff when you check in is wonderful. Other then that they are not very friendly and speak or understand little english. There is not enough seating for the amount of people there. Restaurants cannot accommodate the people either
Stayed 7 nights in Mar 2024
Response from Guest service manager. on 26 Mar 2024
Dear Mrs. Nicole, first of all, we want to express our gratitude for having stayed at Grand Park Royal Cozumel, as well as for taking the time to share your experience with us. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service.Thank you very much for your comments, we have taken note of each of them. We reiterate our gratitude. Cordially yours

8/10 Good

corey

Travelled with family
Liked: Cleanliness, staff & service
The resort was conveniently located within walking distance to many things. The staff were friendly and the resort was very clean. The only thing that was below average was the food.
Stayed 6 nights in Mar 2024
Response from Guest service manager. on 25 Mar 2024
Dear Mrs. Corey, let us thank you in the first place for staying at Grand Park Royal Cozumel. It is very unfortunate to learn that we do not meet your expectations about our food, we are working on new menus that will be ready soon. We look forward to the opportunity to welcoming you again you one more time, so you can experience our improvements. Kind regards

6/10 Okay

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
The resort was conveniently located near downtown cozumel. The food at the resort wasnt the greatest. Im gluten free and while there were options, i would have liked GF bread options. The menus on the resort app were not as extensive as what you were actually offered.Also on the website it mentioned several food options but were not actually pffered.
Stayed 6 nights in Mar 2024
Response from Guest service manager. on 26 Mar 2024
Dear Mrs. Nicole, first of all, we want to express our gratitude for having stayed at Grand Park Royal Cozumel, as well as for taking the time to share your experience with us. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service.Thank you very much for your comments, we have taken note of each of them. We reiterate our gratitude. Cordially yours

10/10 Excellent

Marcin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and plenty of food from all inclusive restaurants clean and overall very good personal.
Stayed 5 nights in Mar 2024
Response from Guest service manager. on 25 Mar 2024
Dear Mr Marcin, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience.We are definitely looking forward to welcome your return in the near future. Kind regards

8/10 Good

Kristin Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Guest service manager. on 15 Apr 2024
Dear Mrs. Kristin, I couldn’t be more thankful on the rewiew about your recent stay at Grand Park Royal Cozumel. We truly appreciate your score.We are definitely looking forward to welcome your return in the near future. Kind regards

8/10 Good

Jana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Guest service manager. on 25 Mar 2024
Estimada Srta. Jana, muchas gracias por su preferencia y por su amable reseña. Nos sentimos muy satisfechos de saber que su estancia fue de toda satisfactoria.Esperamos volver a tener la oportunidad de recibirle, será un placer atenderle.Muy cordialmente

6/10 Okay

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I have been to this place on 2 different trips for a week at a time. They are trying to do some remodeling right now. The thing most everyone complained about was the food. It was not good. They need to switch things up.
Stayed 7 nights in Mar 2024
Response from Guest service manager. on 21 Mar 2024
Dear Mr. Kyle, first of all, we want to express our gratitude for having stayed at Grand Park Royal Cozumel, as well as for taking the time to share your experience with us. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service.Thank you very much for your comments, we have taken note of each of them. We reiterate our gratitude. Cordially yours

6/10 Okay

Aliasgar

Travelled with family and small children
Liked: Cleanliness
During my recent stay, I found the experience to be comfortably average. The resort itself boasts a variety of amenities that cater to a wide range of interests, ensuring that there's something for everyone to enjoy. Accommodations: The rooms were clean and well-maintained, providing a cozy retreat after a day full of activities. The housekeeping staff was attentive, ensuring that our needs were met promptly. Food and Restaurants: The resort's dining options were limited. While the food was not exceptional, it was satisfactory, with a decent selection of dishes. The flavors were generally good, though not particularly memorable. The service at these establishments was efficient, and the staff was friendly, contributing to a pleasant mealtime experience. Overall Experience: For those seeking a no-frills, relaxing getaway, this resort hits the mark. It may not dazzle with culinary delights, but it provides a solid, comfortable stay that can be enjoyed by all members of the family.
Stayed 5 nights in Feb 2024
Response from Guest service manager. on 19 Mar 2024
Dear Mr. Aliasgar, first of all, we want to express our gratitude for having stayed at Grand Park Royal Cozumel, as well as for taking the time to share your experience with us. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service.Thank you very much for your comments, we have taken note of each of them. We reiterate our gratitude. Cordially yours

10/10 Excellent

Nicollette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed here a few times and always have a lovely time! The staff is super helpful and kind! We don’t speak much Spanish, but they try to accommodate us (which is more than generous since we are in their country) and speak as much English as possible. They are always cleaning and maintaining the property. If the beach/pool are your priority, make sure you get a spot early in the morning. The food and drinks are awesome!
Stayed 6 nights in Mar 2024
Response from Guest service manager. on 19 Mar 2024
Dear Nicollete, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience.We are definitely looking forward to welcome your return in the near future. Kind regards

8/10 Good

Ty

Stayed 7 nights in Mar 2024
Response from Guest service manager. on 2 Apr 2024
Dear Mr. Ty, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience.We are definitely looking forward to welcome your return in the near future. Kind regards

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the property, I wish they would serve food a little warmer
Stayed 6 nights in Feb 2024
Response from Guest service manager. on 11 Mar 2024
Dear Mrs. Andrea, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience, rest assured that the point you mentioned will be taken care We are definitely looking forward to welcome your return in the near future. Kind regards

6/10 Okay

Jodi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Poor quality of food, would not recommend. Drinks are so so. Sick for 3 days. Staff was great!! Property is beautiful!!
Stayed 5 nights in Mar 2024
Response from Guest service manager. on 11 Mar 2024
Dear Mr. Jodi, let us thank you in the first place for staying at Grand Park Royal Cozumel. It is very unfortunate to learn that we do not meet your expectations about our food, we are working on new menus that will be ready soon. We look forward to the opportunity to welcoming you again you one more time, so you can experience our improvements. Kind regards

6/10 Okay

Wiliam

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Needs more beach chairs.Food was not as hot as it should have been.Mexican restaurantwas alful.Noise! Lots of construction goig on.I paid for a private transfer with package round trip.From airport to hotel I had a private transfer,from hotel back to the airport ,had a voucher for a cab.Not what i paid for.I took cabs todowntown San Migual for 10 US.
Stayed 7 nights in Mar 2024
Response from Guest service manager. on 11 Mar 2024
Dear Mr. William, I regret to learn that we didnt meet your expectations, I sincerely apologize for any incronvenience we have caused you. All mentioned service points has been addressed and reviewed with the proper supervisos, and immediate actions has being taken.I reiterate my sincere apologies

8/10 Good

james

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked this property. Also liked that they were making improvements to the property. Food at buffet was better than our previous stay. Sure wish there were more lounge chairs on property. There is plenty of room to add more seating options.The staff is amazing. If you are looking for gourmet restaurants this is not your place but you won't starve. Your on vacation enjoy yourself.
Stayed 7 nights in Mar 2024
Response from Guest service manager. on 11 Mar 2024
Dear Mr. James, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience.We are definitely looking forward to welcome your return in the near future. Kind regards

6/10 Okay

deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very large and I like the people (staff)very much. We had room on the 8th floor which has a beautiful view of the ocean and the grounds which were in the process of being replanted. Facilities are very clean. But despite staying there of the years the things that lack are quiet. Because I am an active diver when I get back to hotel I am tired and we can’t escape the entertainment noise no matter where our room is located. If you want to sleep between 9-10:30pm you literally need ear plugs. We didn’t eat at the specialty restaurants (only visited buffet) and whole staff seems to want to please but the hot foods generally are not. They started doing specialty drinks in the buffet and that was fun and very good (thank you Damian). Towels are very hard to come by at pool. Either they are out or no one is working the towel station. About frustrating. Should mention the shower!!!! Best one ever!!!! Great temperature and water pressure. A/C in room left us something to be desired. Despite we could regulate the temp we could not get it to less than 20.5 despite setting to 14. 20.5 should have been fine but we ran hot during the night and since they don’t do double sheet (duvet only), you may run hot and cold.
Stayed 7 nights in Mar 2024
Response from Guest service manager. on 11 Mar 2024
Dear Mrs. Deborah, first of all, we want to express our gratitude for having stayed at Grand Park Royal Cozumel, as well as for taking the time to share your experience with us. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service.Thank you very much for your comments, we have taken note of each of them. We reiterate our gratitude. Cordially yours

10/10 Excellent

Eric, Paradise Valley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Well located. Well kept.
Stayed 4 nights in Feb 2024
Response from Guest service manager. on 8 Mar 2024
Dear Mrs. Susan, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience.We are definitely looking forward to welcome your return in the near future. Kind regards

10/10 Excellent

Susan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds were beautifully maintained with lots of trees and tropical plants. The staff was very friendly and accommodating. The beds were amazingly comfortable and rooms were very clean. The food was delicious. I especially liked the coffee shop offering ice cream and sandwiches daily.
Stayed 8 nights in Feb 2024
Response from Guest service manager. on 8 Mar 2024
Dear Mrs. Susan, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience.We are definitely looking forward to welcome your return in the near future. Kind regards

8/10 Good

Shankari, Santa Cruz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest service manager. on 27 Mar 2024
Dear Mr. Shankari, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience.We are definitely looking forward to welcome your return in the near future. Kind regards

4/10 Poor

teresa

Travelled with partner
The food was the same in all restaurants. It was poor quality. They used hot dogs for sausage as a breakfast. The staff was phenomenal. They are hard workers. You see them as wait staff in the morning and bartending at night. Much respect for all the personnel. The area is beautiful. But if you see the food is bad, it makes for a poor stay, and we ate ….or tried to eat at each different restaurants. But it was poor and they had the same salad bar in each of the four restaurants. We didn’t want hot dogs and hamburgers. We wanted the Mexican food of the island. Once again. The food was very bad. The entire staff was better than a 5 star hotel!
Stayed 4 nights in Feb 2024
Response from Guest service manager. on 6 Mar 2024
Dear Mrs. Teresa, first of all, we want to express our gratitude for having stayed at Grand Park Royal Cozumel, as well as for taking the time to share your experience with us. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service.Thank you very much for your comments, we have taken note of each of them. We reiterate our gratitude. Cordially yours

4/10 Poor

Madina

Stayed 3 nights in Mar 2024
Response from Guest service manager. on 25 Mar 2024
Estimada Srta. Madina, permítame agradecerle en primer lugar por haberse hospedado en Grand Park Royal Cozumel. Para nosotros los comentarios de nuestros huéspedes son muy valiosos, le agradecería mucho si nos pudiera compartir los detalles sobre su estancia.Le agradezco de antemano su amable disposición para compartirnos los detalles de su estancia. Muy cordialmente

6/10 Okay

james

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The buffet was not good. The water tasted bad, which is why the 8 people I traveled with came all had diarrhea for 5 days. The beach is super small, so is the pool area near the ocean. I've stayed at worse places and nicer places. I would definitely not recommend this place. On a good note, the FUNTASTIC staff were awesome!! It was the place that was not good.
Stayed 7 nights in Feb 2024
Response from Guest service manager. on 2 Mar 2024
Dear Mr. James, I regret to learn that we didnt meet your expectations, I sincerely apologize for any incronvenience we have caused you. All mentioned service points has been addressed and reviewed with the proper supervisos, and immediate actions has being taken.I reiterate my sincere apologies

4/10 Poor

KARI

Travelled with family
Disliked: Amenities
I was never aware of my VIP access. The Staff are not very pleasant. Not too much food to choose from . Did not like that they reuse their cups . Seen bar tender just rinse out the cup, and just use it again. I got sick for my stomach. every time I ate the food, I caught a stomach ache came back home and still had the same stomach issues with constant diarrhea
Stayed 4 nights in Feb 2024
Response from Guest service manager. on 4 Mar 2024
Dear Mrs. Kari, we would like to thank for your recent stay at Grand Park Royal Cozumel. We take all feedback from our guests very seriously. We have shared your comments with our staff in order to enhance our services. We strive to maintain high standard of service and quality for a great vacation experience.On behalf of the entire hotel staff we appreciate your preference and we hope you give us the opportunity to serve you again; Cordially

4/10 Poor

Lynn

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
The food at all of the restaurants was terrible. Many were so busy we had to eat the buffet a lot. Limited hours. No entertainment past 6pm
Stayed 4 nights in Feb 2024
Response from Guest service manager. on 28 Feb 2024
Dear Mrs. Lynn, let us thank you in the first place for staying at Grand Park Royal Cozumel. It is very unfortunate to learn that we do not meet your expectations about our food, we are working on new menus that will be ready soon. We look forward to the opportunity to welcoming you again you one more time, so you can experience our improvements. Kind regards