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Reviews of Candlewood Suites Cotulla, an IHG Hotel

2.5 out of 5
Candlewood Suites Cotulla, an IHG Hotel
547 Las Palmas Blvd, Cotulla, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 24 out of 48 reviews" "
Rating 8 - Good. 11 out of 48 reviews" "
Rating 6 - Okay. 7 out of 48 reviews" "
Rating 4 - Poor. 1 out of 48 reviews" "
Rating 2 - Terrible. 5 out of 48 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Stayed 2 nights in Feb 2024

8/10 Good

Elizabeth

Stayed 1 night in Jan 2024

6/10 Okay

Ronda, Waldorf

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the hotel, the only place we stay when visiting cotulla
Stayed 1 night in Jul 2023

4/10 Poor

Victor

Disliked: Cleanliness
Stayed 1 night in Jun 2023

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay, no breakfast provided
Stayed 2 nights in Mar 2023

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in went well. The water ran a bit in the toilet. Every thing else was fine.
Stayed 2 nights in Mar 2023

6/10 Okay

Aaris

Business traveller
Liked: Cleanliness, property conditions & facilities
The clerks were new
Stayed 1 night in Mar 2023

10/10 Excellent

Roxann

Stayed 1 night in Jan 2023

10/10 Excellent

Kaylyn

2/10 Terrible

CRISTOBAL ISLAS

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Too Dirty

10/10 Excellent

Jerome

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Awesome
Very pleasant and enjoyable time. Nice size room on the ground floor wuth a small kitchen. They have onsite shampoo, conditioner, hand soap, and lotion by DOVE😉. The trash cans were LARGE. Staff was so helpful and friendly always with a smile🙂. Easy in/out. They keep their floors cleaned daily with shampooing. It's an extended stay so no breakfast as you have a kitchen, but complimentary coffee. The oilfield workers are there and the hotel was still clean overall.
Stayed 2 nights in Dec 2022

10/10 Excellent

Eliud

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything fine….. just the at conditioning was a bit noising….
Stayed 1 night in Oct 2022

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived earlier then check in time. And they still found us a room available to check in early!! Very happy
Stayed 1 night in Apr 2022

2/10 Terrible

Guillermo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't know how reservations work.
We reserved a handicap cap room with two queen beds several weeks in advance and called the hotel in the early pm to let them know that we were going to arrive late. We arrived late to find out that they had given our room to someone that arrived earlier than us is what we were told. This incident reminds me of that episode in Seinfeld that they know how to take a reservation but not how to keep it. The room had been paid for even if we hadn't shown up at all. They ended up giving us a king size bed for a family of 4 with a kid in a wheelchair and said they didn't have a roll away bed or anything else to make up for their own mistake. I ended up sleeping on a recliner. Terrible customer service. Trying to get them to give us extra pillows was a laughing matter as well since I was told they could only provide one extra pillow and that is it.
Stayed 1 night in Nov 2021

2/10 Terrible

Nicole

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude staff. Dirty bathroom. Did not fulfill
Stayed 7 nights in Oct 2021

10/10 Excellent

Frances

Stayed 1 night in Sep 2021

6/10 Okay

Clayton

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
It was good
Stayed 1 night in Dec 2020

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant experience with ample space
Due to an extended stay in Cotulla for work I chose to stay at Candlewood for the suite style rooms. It was nice to have ample space and amenities during my stay. The hotel was clean and the cleaning service came by daily to tidy up while I was at work. Will stay here again.
Stayed 5 nights in Mar 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was not cleaned properly.bathroom had hair on floor.also room smelled weird
Stayed 1 night in Feb 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Overall good stay
The room was clean and in good condition. The hotel seemed to have a few maintenance issues.
Stayed 1 night in Jan 2021

10/10 Excellent

Laura, Cotulla

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean and had everything I needed to make my husbands bday dinner special.
Stayed 1 night in Jan 2021

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

Benito

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little paradise
Very comfortable will definitely stay here again
Stayed 1 night in Dec 2020

8/10 Good

Lucia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Overall good room. Could have had cleaner floors or a broom in the room for me to sweep myself.
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Inexpensive with the feel of home.
Love candlewood hotels. The check in girl was awesome. The room was what we expected however the tile flooring was pretty gross. Just needed to be mopped with clean water. Live that they have the workout room and free laundry connected so i could kill two birds AND still watch tv!
Stayed 1 night in Oct 2020

10/10 Excellent

Ethen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dry nice place to stay.
Stayed 6 nights in Mar 2020

8/10 Good

Stream

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always stay
We always stay at this hotel everyone is really nice there.
Stayed 2 nights in Feb 2020

10/10 Excellent

Cindy, Texas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms. Clean, spacious and a very nice kitchen setup
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2019

8/10 Good

JB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

S.ol

The receptionist started asking me personal questions and it made me feel uncomfortable and unsafe. The location is full of oil workers and I arrived late at night, I couldn’t sleep at all.
Stayed 1 night in Apr 2019
Response from Daly on 3 May 2019
Good morning, I apologize for the inconvenience. The Guest service representative needs to ask for phone, email and confirm with your ID your information, sometimes they just want to be nice. Unfortunately I can’t see your reservation to check who checked you in and speak with my employee. Again, I’m sorry about the inconvenience. Idalia Escamilla General Manager

10/10 Excellent

victor, Cotulla texas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything's good help desk is really helpful well
Stayed 1 night in Feb 2019

10/10 Excellent

Jerry

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room
Business trip. Comfortable room.
Stayed 1 night in Nov 2018

8/10 Good

Gary

Liked: Staff & service, property conditions & facilities, room comfort
Good room with little deficiencies.
Bed smaller than a queen. crumbs on floor when we entered the room. All else fine.
Stayed 2 nights in Aug 2018
Response from Idalia on 21 Aug 2018
Good afternoon Gary, I'm very sorry about the inconveniences, I hope you give us a chance to serve you better. Thank you, Idalia Escamilla/General Manager

10/10 Excellent

Wes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2017

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay for Work
it was good for work.

8/10 Good

Rick B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Kristy

Liked: Staff & service

10/10 Excellent

Barbaree, Hampton, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Candlewood Suites - Cotulla, TX
Room was excellent. Will continue to use Candlewood Suites for future stays in Cotulla.

2/10 Terrible

Alma

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Cucarachas pequeñas.
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente!! Regresaré, sin duda el mejor hotel en el que nos hemos quedado
Stayed 1 night in Dec 2019