West Coast of Isla Mujeres

I will never make another reservation here again. The staff will not work with no matter what the issue is. We had issues flying in to Cancun beyond our control, and the hotel would not work with us. They took for ever to respond and all they said was no, sorry we can’t help you in this situation. No refunds, no adjustments. Simply sorry we can’t do anything to help you. I tried working through Expedia to get the issue resolved, and they reached out to this hotel. They even said the hotel is willing to do anything to work with us. We contacted the hotel 4 days before we supposed to arrive. We had reservations for 2 rooms for a family of 4. $3000,00 down the drain. This hotel just ate it and probably just rented the rooms out again for higher price. We used to take family trips and stay at this hotel. NEVER AGAIN!

Hotel Mousai is a wonderful property. The staff took care of us from the moment we checked in to check out. Our room was absolutely stunning. We spent alot of time at the rooftop infinity pool. The view is fantastic. The main restaurant on the property Noi was very enjoyable. My only complaint was the time share sales pitch after check in but after that is over the experience at hotel Mousai is amazing.

Garza Blanca was an amazing and stunning resort to stay at. The staff was extremely friendly and the service was superb. The food was really great and the dining staff was diligent with food allergies and restrictions which was greatly appreciated. The pool area was beautiful overlooking the beach and there was always plenty of seating available. Additionally, the spa was gorgeous, very relaxing, and had great services. The only con is that we wished they had rice on the dinner menus. We really missed our rice.