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Reviews of Bacau Bay Resort Coron

4 out of 5
Bacau Bay Resort Coron
Governor's Drive, Sitio Jolo, Poblacion 5, Coron, Palawan

Reviews

9.0

Wonderful

Rating 10 - Excellent. 97 out of 148 reviews" "
Rating 8 - Good. 31 out of 148 reviews" "
Rating 6 - Okay. 13 out of 148 reviews" "
Rating 4 - Poor. 6 out of 148 reviews" "
Rating 2 - Terrible. 1 out of 148 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very friendly and helpful and this was a lovely place to stay in Coron. The only slight issue was the WiFi not working very well in our room/beside the pool. Other than this we couldn’t fault the hotel. It was a fantastic experience and we’d recommend this hotel to anyone thinking of staying here!
Stayed 4 nights in Apr 2024

10/10 Excellent

Shela

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful and staff took very good care of us. I would come back to this hotel
Stayed 3 nights in Apr 2024

10/10 Excellent

chase

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very warm and friendly. There are nice personal touches, like a treat at turn down service. The food service is slow, however, and the food mediocre. I would plan to eat in town. The pool is really nice.
Stayed 2 nights in Mar 2024

10/10 Excellent

Abigail A

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay here at Bacau Bay, everyone was super nice, everything was clean, they have their own port for boat tours which they also offer. Their tour packages are amazing and it comes with an amazing team. Thank you Bacau! We will definitely stay again here.
Stayed 5 nights in Mar 2024

10/10 Excellent

Arshpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort
Stayed 2 nights in Mar 2024

10/10 Excellent

Hermes

Travelled with group
Liked: Staff & service, property conditions & facilities
It’s a nice location. No traffic noise. The Mangrove in the back of the property added a nice touch to the property . Watching the sunset adds to the serenity of the place. Beautiful !! In addition… the staff were excellent.
Stayed 3 nights in Mar 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Gilbert on 2 Mar 2024
Dear Michelle,Thank you very much for posting a 5 out of 5 rating!We truly appreciate your feedback. Here is wishing you all the best!With warm regards,Gilbert UyGeneral Manager

10/10 Excellent

Gemma

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the market and restaurants
Stayed 3 nights in Feb 2024
Response from Gilbert on 1 Mar 2024
Dear Gemma,Thank you very much for taking time to post your rating of 5 out of 5! This is truly appreciated. We wish you all the best in 2024!With warm regards,Gilbert UyGeneral Manager

8/10 Good

Brecklin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so great here. Rooms were clean, AC worked, breakfasts were tasty with lots of variety
Stayed 2 nights in Feb 2024
Response from Gilbert on 29 Feb 2024
Dear Brecklin, Thank you very much for posting your recent visit to Bacau Bay Resort Coron!We sincerely appreciate your feedback. Here wishing you all the best in 2024!With warm regards,Gilbert UyGeneral Manager

10/10 Excellent

Erez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience at this property. They took care of us ! We felt the luxury experience coming here. We emailed them a day before saying we want to do a tour right when we arrive from the airpott and they had a private tour arranged for us on a beautiful boat with our tour guide Nonoy which gave us such an amazing treatment! We enjoyed this tour as our favourite from the palawan island as he gave us an incredible experience, even snorkelled with us to show us some different types of fish and even was a great photographer! The resort was really clean amazing! The backbar for sunset was beautiful and the bartender was informatative of what to do in the area around. The only problem we had with this resort which was spotty wifi. Wish the breakfast had a few more options and an option for a good espresso! The town was walkable but took about 25 mins
Stayed 3 nights in Feb 2024
Response from Gilbert on 29 Feb 2024
Dear Erez,It is truly gratifying to know of your "great expereince" here at Bacau Bay Resort Coron!Thank you for spending time to write your feedback. We are so glad that the tour guide we have for your exclusive island hopping tour was "amazing"; this is a manifestation of our pursuit of excellence while extending it to our third party support. Also, for Christian, our bartender, at the Serena Pier bar for assisting you with information around the town.While we continue to work on improvements within the resort, WiFi signal is one of the items in the priority. Breakfast selections is on a cycle and we will make remedies on this as well.Thank you, again, and we wish you all the best!With warm regards,Gilbert UyGeneral Manager

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were great. Pretty hotel. Could use a-bit of maintenance on the grounds. Chairs on the balconies would have been nice. Wifi not good in the room. Loved the pool and sunsets on the dock
Stayed 8 nights in Feb 2024
Response from Gilbert on 1 Mar 2024
Dear Kim,We thank you for finding the resort as "pretty" and staff being "great". We truly appreciate your taking time to post your feedback. We do have challenges and we are grateful for you mentioning them; we have lined up the items for improvements. Thank you, again!Here is wishing you all the best!With warm regards,Gilbert UyGeneral Manager

8/10 Good

Delia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so kind and sweet to us. They were very helpful and went out of their way ti make sure we were comfortable and content. The o ly thing was thag we were in a room that kind of had a smell. Other than that, it was amazing. Definitely would recommend.
Stayed 3 nights in Feb 2024
Response from Gilbert on 23 Feb 2024
Dear Delia,We thank you for taking the time to post your feedback. We are grateful that you found the team to be "so kind, sweet and very helpful" to you during your stay. Remedies to the odor that you had mentioned is being looked into and for rectification as necessary. Thank you, again, for your "amazing" stay and recommnedation. All the best in 2024!With warm regards,Gilbert UyGeneral Manager

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Bacau Bay Resort. The staff was incredibly friendly and the breakfast was excellent with slightly different options each morning. The Wi-Fi was fine and there was even hot water from the bathroom sink which is kind of rare in some resorts in the Philippines. While the lunch food was just okay, it’s a short tricycle ride to many good restaurants in the area.
Stayed 4 nights in Feb 2024
Response from Gilbert on 14 Feb 2024
Dear Mike,Thank you very much for taking the time to post your feedback. We are so grateful that you "loved" your stay at Bacau Bay Resort.Also, we are so glad that you had noticed the "incredibly friendly" staff that we have and the "excellent" breakfast selections.We wish you all the best in 2024!With warm regards,Gilbert UyGeneral Manager

10/10 Excellent

Norman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely time at Bacau Bay! The staff were excellent- very warm and welcoming. The property itself was very quiet, romantic, relaxing. We really had the best time! Will be coming back next year!
Response from Gilbert on 12 Feb 2024
Dear Norman, We sincerely thank you for your kind feedback! It is elating to know that the team had made your stay "the best time!" Your having a "lovely time at Bacau Bay" has truly made our team proud of the what we have offered and what we can achieve for guests' satisfaction. This is truly appreciated. We look forward to your return visit next year! All the best in 2024!With warm regards,Gilbert UyGeneral Manager

10/10 Excellent

Romeo, Oakland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Bacau Bay Resort was wonderful. The room was spacious with a balcony, breakfast was great with a lot of options, and most of all, the Staff was very polite, ready to help with information and questions, and very accommodating. They had a boardwalk going up to the bar to watch the sunset, and the pool was conveniently located . It’s also about 10-15min ride on a tricycle. All in all, it was a nice and pleasant stay.Will recommend to family and friends and definitely stay here again if we’re in town.
Stayed 3 nights in Jan 2024
Response from Gilbert on 1 Feb 2024
Dear Romeo,It is with deep sincerity to say Thank you for your "wonderful" stay at Bacau Bay Resort Coron and for sharing with us.We thank you, too, to "recommend" the resort to your family and friends. It is so elating that our team was instrumental in extending a "pleasant stay" to you. We wish you all the best in 2024!With warm regards,Gilbert UyGeneral Manager

10/10 Excellent

Amie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the private port for sunset
Stayed 3 nights in Dec 2023
Response from Gilbert on 26 Jan 2024
Dear Amie,We are grateful for taking the time to post your feedback. We wish you all the best in 2024!With warm regards,Gilbert UyGeneral Manager

10/10 Excellent

Alexia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this hotel to have comfort after a 3 day boat expedition from El Nido to Coron and it was amazing. We had the suite and it's so comfortable, clean, and well organised. The hotel is of reasonable size and didn't feel crowded, however the swimming pool area, which is lovely, couldn't accommodate all of the guests so you had to be there early to get a spot. There is no beach or swimming area but the pier is nice and makes a lovely spot for sunset drinks at the pier bar. You can get to the center of coron in 10min in tricycle for 30 pesos pp. The breakfast was not the best we've had, but was satisfactory, except one day we had to have it very early (during opening times) and the buffet wasn't ready which was a bit disappointing. The staff is lovely and super helpful. Overall really recommend staying there.
Stayed 3 nights in Jan 2024
Response from Gilbert on 22 Jan 2024
Dear Alexia,Thank you very much for taking time to post your feedback. We are sincerely grateful for this. It is wonderful to know that you enjoyed the facilities at the resort, the swimming pool and the pier bar for the sunset. We appreciate your feedback on the breakfast and we shall have corrective actions on the timing of the items.Thank you for your recommendation. We wish you all the best in 2024!With warm regards,Gilbert UyGeneral Manager

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Gilbert on 16 Jan 2024
Dear Michelle,Thank you for your feedback of your most reccent stay at Bacau Bay Resort Coron!We wish you all the best!Withe warm regards,Gilbert UyGeneral Manager

10/10 Excellent

Georgina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service, everyone was very welcoming. Went above and beyond to ensure our comfort.
Stayed 1 night in Jan 2024
Response from Gilbert on 14 Jan 2024
Dear Georgina,We are very grateful for your kind feedbacl of your most recent stay at Bacau Bay Resort Coron! It is truly elating to learn that our team had "went above and beyond to ensure your comfort" and "everyone were very welcoming".Here is wishing you all the best on 2024!With warm regards,Gilbert UyGeneral Manager

6/10 Okay

Dinesh

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Pro : Staff was nice, area in hotel was good, dockyard was nice . Cons : less variety in breakfast..less vegetarian option , pest control neede to be done in rooms.
Stayed 4 nights in Jan 2024
Response from Gilbert on 11 Jan 2024
Dear Dinesh,Thank you for taking the time to post your review. We appreciate your kind comments on our staff, the hotel in general and the dockyard.We shall consider your feedback on the breakfast choices as well as the pest control. Here wishing you all the best!Sincerely, Gilbert UyGeneral Manager

10/10 Excellent

Shawana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and amenities! I loved the bar at the pier and how helpful and nice the staff was. They employees went above and beyond to make sure our stay was comfortable.
Stayed 4 nights in Jan 2024
Response from Gilbert on 22 Jan 2024
Dear Shawana,Thank you very much for finding our staff and amenities "amazing"! We are elated to know that you felt the team "went above and beyond" for your comfortable stay. Your kind feedback is truly appreciated!We wish you all the best in 2024!With warm regards,Gilbert UyGeneral Manager

10/10 Excellent

lowel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff- very friendly, always welcoming from the time your van drops you off until you depart. The hotel is very well staffed. There was always staff to help every guest if needed, pool side, sunset pier with cocktails, the have a children’s event everyday from 3-4pm. My daughter was able to make a bracelet , paint and paint small clay figured to take home. The hotel is beautiful. The grounds are well kept and full of life. Trees that give me plenty of shade through out the grounds. Hammocks and cushioned swings are strategically places around. There are several parts to the pool. The pool is spacious and well maintained. The main pool is 4feet and they have a circular 7 ft pool. Plenty of recliner chairs with umbrellas to lounge on. Towels are available and often rolled up on each chair. The is a main bar adjacent to the pool with more cushioned lounge chairs. Every night from 4-6pm the hotel offered a sunset bar at the pier. There were nets above the water that could fit four to five people with large pillows to relax on. A small bar with a canopy is on the pier so you can enjoy a cocktail and watch the sunset every night. Staff, once again were helpful assisting guests in and out of the nets. Wifi could be reached through the hotel grounds. The signal was always strong and fast. Ambient music is playing through out the grounds. Breakfast was amazing!!! Western and Filipino food was served. Vegetarian options. Menu was different everyday Just Amazing!!!
Stayed 4 nights in Nov 2023
Response from Gilbert on 11 Jan 2024
Dear Lowel,We truly appreciate your taking time to post your review. It is gratifying to know that you and your family had an "amazing" stay at Bacau Bay Resort Coron!It is our passion to serve all our guests with only the best and with your kind feedback these gives us the satisfaction to strive to do better. We wish you all the best! Take care!With warm regards,Gilbert UyGeneral Manager

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was amazing! Service was incredible. From check in with welcome drinks and cool towels to the private boat tours this hotel is amazing. We extended the stay from 3 nights to 6. The beds are very comfortable. The air condition works well. I couldn’t love this place more.
Stayed 3 nights in Nov 2023
Response from Gilbert on 21 Nov 2023
Dear Kate,We thank you very much for your "amazing" feedback and for considering our service "incredible"! We are sincerly grateful for your kind and generous review. Also, for extending for another 3 nights from your original itinerary. We look forward to your return visit and wishing all the very best!With warm regards,Gilbert UyGeneral Manager

10/10 Excellent

Mario Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i
Stayed 3 nights in Nov 2023
Response from Gilbert on 21 Nov 2023
Dear Mario Jose,Thank you very much for your 5 out of 5 feedback!We greatly appreciate your review. We wish you all the best!Warm regards,Gilbert UyGeneral Manager

6/10 Okay

Mark

Disliked: Staff & service, property conditions & facilities
Make the stay brief or compromise
It’s a large hotel as far as rooms go but in a run down condition. The beds are very comfortable as are the pillows. Felt like I needed to wear slippers in the shower. Pool is small for the amount of people using it. No pool service at all. You need to hunt someone down. Asked front desk not to be disturbed for a morning sleep in and was woken up at 8.45 for house keeping. Sweet treats dropped off at room late afternoon were delicious. Checked out bill had added things we didn’t have !!
Stayed 1 night in Nov 2023
Response from Gilbert on 21 Nov 2023
Dear Mark,We thank you very much for your feedback. We also sincerely apologize for our shortcomings. We have rectified the concerns you had mentioned with the particular departments and rest assured that we have taken these seriously. We thank you, again, and we wish you all the best.Sincerely,Gilbert UyGeneral Manager

10/10 Excellent

Nicolle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Loved the pool
Stayed 3 nights in Oct 2023
Response from Gilbert on 8 Nov 2023
Dear Nicolle,Thank you very much for your kind feedback. We truly appreciate that you found the resort a "very nice place" and that you "loved the pool".We wish you all the best in your travels.With warm regards,Gilbert UyGeneral Manager

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LOVE that this property is removed from all the glitz & noise of the downtown part on the island. ALSO the SIZE of the unit is FANTASTIC!!!!!
Stayed 3 nights in Oct 2023
Response from Gilbert on 5 Nov 2023
Dear Nicole,We are grateful for posting your kind review, and that you "LOVE" the resort. We wish you all the best!With warm regaards,Gilbert UyGeneral Manager

8/10 Good

sana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort
This is a very nice tropical resort with a calming feel. The pool is beautiful and the staff is very attentive and kind. The food is amazing. Some of the best fries I’ve ever had and the pizza was superb!! The breakfast buffet was wonderful and had many options. The prices were very reasonable as well. They also offer room service. The staff was constantly cleaning the grounds and were available for any requests. The room and bed was comfortable. The TV was very small. Upon arrival I had to ask housekeeping to come and clean the floors and the shower. The floors had some spots maybe from food and hairs in the shower. The water only got lukewarm. Wi-Fi was very spotty. There was a rooster that was making sounds all hours of the night. I was constantly waking up. It wasnt typical bc it was not just making sounds at Dawn. Coron is a remote island so I think all this is expected. Perhaps I should have done more research but there are no beaches accessible from this property. U have to take a tricycle to go to a beach which is not impressive. Basically u need to take a boat tour to see any beaches. The town is nicer than El Nido but for me the surrounding islands of El Nido are nicer. Thank you to the lovely staff for making my stay feel safe and relaxed.
Stayed 3 nights in Oct 2023
Response from Gilbert on 12 Oct 2023
Dear Sana,We thank you for taking the time to post your review. Also, our gratitude for choosing to stay at Bacau Bay Resort Coron for your vacation home. It gratifying to know that there were services in the resort which you have to be "nice", "calming", "amazing", "wonderful" and "comfortable". This is truly appreciated. Though, there are other aspects that did not meet your expectations, we apologize for those and we shall improve on them. Thank you, again, and we wish you all the best.Sincerely,Gilbert UyGeneral Manager

4/10 Poor

keel

Choose other options
We had a non refundable booking and decided to cut it short at our loss. Breakfast is not very good, there is wifi but no internet. We were unable to conduct calls on viber, messenger or whatsapp. There is absolutely no cell coverage. There are plenty of other hotel options on same rd. At same or lower price. Pool water was dirty. During first two days a guy was using power tools outside our window from 7am to 5pm. As always in Philippines - staff is friendly and helpfull.
Stayed 4 nights in Oct 2023
Response from Gilbert on 12 Oct 2023
Dear Keel,Please allow us to thank you for having your concerns brought to our aattention. Also, we are sorry and we apologize for these inconveniences you had pointed out. While we do have issues with the WiFi / internet signal which we are to address; on the other hand mobile data or cell coverage is a "natural" occurance because of the location of the resort in the town. We have taken your feedback seriously, corrective measures has been discussed which will be implemented immediately.Again, our apologies and our gratitude for the information.We wish you all the best.Sincerely,Gilbert UyGeneral Manager

10/10 Excellent

Jenifer

Stayed 4 nights in Sep 2023
Response from Gilbert on 2 Oct 2023
Dear Jenifer,We thank you for posting you feedback rating. This is truly appreciated. Warm regards,Gilbert UyGeneral Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy customer
The staffs esp. housekeeping crew were amazing-good work ethics. The pool is heated and clean. We really enjoyed our meals in their restaurant, buffet and sit down. We loved this place.
Stayed 3 nights in Jul 2023
Response from Gilbert on 10 Aug 2023
Dear Valued Guest,It is with sincere gratitude that we thank you for your very generous comments. We turly appreciate this and we will share with the whole team your feedback. We wish you all the best!With warm regards,Gilbert UyGeneral Manager

10/10 Excellent

MAY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heated pool water, efficient staffs, free yummy afternoon snacks, delicious restaurant a la carte food
Stayed 3 nights in Jul 2023
Response from Gilbert on 28 Jul 2023
Dear May,We thank you very much for posting your feedbacks of you recent stay at Bacau Bay Resort. It is gratifying to learn that you had a pleasant stay. We will share with the rest of the team your kind words.We wish you all the best!With warm regards,Gilbert UyGeneral Manager

2/10 Terrible

JONALD

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from Gilbert on 21 Jul 2023
Dear Jonald,Thank you for posting your review. Please let us know exactly what had happened so we can reply accordingly. Thank you, again.Truly yours,Gilbert UyGeneral Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay with friendly staff
Staff was very friendly and accommodating but food service for non-buffet meals was very slow. The room was comfortable and roomy. It would be nice to have some kind of exhaust fan in the bathroom to let out the humidity after a shower. Boat excursion was fabulous. Tour guide and personal butler from Bacau were friendly, helpful, entertaining, and served a great meal. My husband and I had 2 hour massages that were so relaxing!
Stayed 3 nights in Jul 2023
Response from Gilbert on 19 Jul 2023
Dear Valued Guest,Thank you very much for taking your time to post your feedback. We truly and sincerely appreciate your comments. It is great to know that you had a "nice stay with friendly staff". The room being "comfortable"; tour was "fabulous" and a "relaxing" massage. Your feedback will be shared with the rest of team. As well as to improve the food service with our restaurant team. We wish you all the best!With warm regards,Gilbert UyGeneral Manager

8/10 Good

Peterson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quiet and relaxing place
Stayed 3 nights in Jun 2023
Response from Gilbert on 26 Jun 2023
Dear Peterson,Thank you for taking the time to post your rating and feedback. We are grateful that you found the resort "A quiet and relaxing place". It is our hope that you had aa pleasant stay.Thank you.Warm regards,Gilbert UyGeneral Manager

10/10 Excellent

Fatima

Stayed 5 nights in May 2023
Response from Gilbert on 22 May 2023
Dear Fatima,Thank you for posting your 10/10 rating!We sincerely do appreciate your feedback.With warm regards,Gilbert UyGeneral Manager

8/10 Good

Deon

Liked: Staff & service, property conditions & facilities
Staffs are friendly and approachable. The air-conditioning didnt work too well in my room. There were mosquitos in my room
Stayed 3 nights in May 2023
Response from Gilbert on 17 May 2023
Dear Deon,Thank you for taking time to post your feedback.We have been doing some preventive maintenance on the aircon units; we shall pursue this further to ensure guest comfort and satisfaction. With warm regards,Gilbert UyGeneral Manager

4/10 Poor

Carlo Anthony, Ellington

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Friendly and courteous staff and scrumptious breakfast buffet. Other than the front facade, building and facilities look outdated. Room accommodations can be further improved. Provided slippers have been used by previous guests. And some foul odor reeking out the shower drain.
Response from Gilbert on 17 May 2023
Dear Carlo Anthony,Thank you for your feedback. We are gratefule that you had enjoyed the breakfast buffet and had noticed the staff's friendliness and being courteous.We will definitely look into the concerns / items you had mentioned - outdated look, slippers and the foul odor in the shower floor drain.We apologize for the inconvenience of the concerns you had mentioned. This is ensure that these are to be rectified.Thank you, again.Sincerely,Gilbert UyGeneral Manager

10/10 Excellent

Hilarina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff resort was friendly and accommodating.the resort is clean and well-maintained. Keep up the good work.
Stayed 4 nights in Apr 2023
Response from Gilbert on 30 Apr 2023
Dear Hilarina,We are so thankful that you had a pleasant stay at Bacau Bay Resort Coron! Also, thank you for taking time to write your feedback.We shall share your kind comment on the staff being "freindly and accommodating" and that the "resort is clean and well-maintained". All the best to you!With warm regards,Gilbert UyGeneral Manager

10/10 Excellent

Quinn Cecille

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Gilbert on 28 Mar 2023
Dear Quinn Cecille,Thank you very much for posting a 5 out of 5 rating!We wish you all the best!With warm regards,Gilbert UyGeneral Manager

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The calmness of the property, hospitable staff , everything is great. Thank you
Stayed 4 nights in Mar 2023
Response from Gilbert on 21 Mar 2023
Dear Caroline,We thank you very much for your kind feedback. It is gratifying to learn that you had a pleasant experience and "everything is great"; from :the calmness of the property" and the "hospitable staff". We wish you all the best and take care!With warm regards,Gilbert UyGeneral Manager

8/10 Good

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are helpful. However housekeeping needs to be lift their game. We managed to only check in at 6pm on day of our arrival. On the first day of stay, our room was not cleaned when we arrived back at the hotel at 5.30pm which is quite poor. Also our room was near to the village estate and the roosters have an early start in crowing. On the other hand, the staff are friendly and helpful. When they read my check in experience offered me a free massage as compensation which was greatly appreciated and it was an excellent massage at the hotel.
Stayed 3 nights in Feb 2023
Response from Gilbert on 14 Mar 2023
Dear Laura,We are grateful for noting the staff's friendliness and being helpful. And, for your appreciation of the excellent massage. Thank you, too, for making time to post your feedback. We have taken note of the concern on our housekeeping service. This is has been discuss with the team and the service quality has since been improved. Our apologies for this inconvenience.We wish you all the best!Sincerely,Gilbert UyGeneral Manager

10/10 Excellent

Teresita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort on the outskirts of Coron city. A little reprieve away from the chaotic town. Our room was comfortable with great views. Breakfast was delicious. The staff was super attentive and accommodating. The spa was wonderful. We took an private island tour which was organized by the staff and they picked us up directly from the hotel private peer. The crew was very professional and kind. I highly recommend Bacău Bay.
Stayed 1 night in Mar 2023
Response from Gilbert on 11 Mar 2023
Dear Teresita,It is so nice to know that your stay at Bacau Bay Resort Coron was one that is pleasant. We are so pleased to have served you!Thank you for making time to post your feedback, and for "highly recommend Bacau Bay".It is so kind of you to express your experiences from the location of the resort, "little reprieve away from the chaotic town". "comfortable with great views" of the room, the "delicious" breakfast, "wonderful" spa, and the "very professional and kind" crew on your private island tour. We are so humbled by all your generous comments; we shall cherish all these.We wish you all the best in 2023!Sincerely,Gilbert UyGeneral Manager

10/10 Excellent

Kris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff friendly and attentive to needs! Enjoyed the breakfast and pool, spa, and front desk scheduling transportation. Very nice property and location!
Stayed 5 nights in Feb 2023
Response from Gilbert on 8 Mar 2023
Dear Kris,Thank you for taking the time to post your feedback. We are so grateful that you enjoyed your stay at Bacau Bay Resort Coron and you found the resort to be "very nice" and its "location".We wish you all the best!With warm regards,Gilbert UyGeneral Manager

10/10 Excellent

Celeste

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a beautiful place to stay because of the great Staff that make it even more special. ( shout out and huge thanks to Darlene,Ryan, Leah, Jonalyn, Megan and Aiza) 😀 Property had good amenities from the pool, activity center, and a great place to watch the sunset while drinking your favoriite drink. The only thing that they could probably improved on was their internet connection. It was very weak although it may be a blessing in disguise in a way since it really made our vacation more a bonding time rather than focus on our devices! Surely added to the joys and great memories we will treasure and look back regarding our vacation in Coron.
Response from Gilbert on 18 Feb 2023
Dear Celeste,We are truly grateful that you had "joys and great memories" in "this place is a beautiful place to stay because of the great staff". Thank you very much for taking time to share your most recent experience.Thank you for your "shout out and huge thanks to Darlene, Ryan, Leah, Jonalyn, Megan and Aiza". We will share your great appreciation for the team. While we are still improving the WiFi signal within the resort we apologize for the inconvenience. Wishing you all the best and we look forward to welcome you back on your return!Sincerely,Gilbert UyGeneral Manager

10/10 Excellent

cynthia

Stayed 3 nights in Jan 2023
Response from Gilbert on 12 Feb 2023
Dear Cynthia,Thank you for posting your rating of 10 out of 10!We truly appreciate this!With warm regards,Gilbert UyGeneral Manager

6/10 Okay

Kris

Stayed 1 night in Jan 2023
Response from Gilbert on 8 Mar 2023
Dear Kris,Thank you for your stay at Bacau Bay Resort Coron!With warm regards,Gilbert UyGeneral Manager

6/10 Okay

Fernando

Travelled with family
Liked: Cleanliness, staff & service
The hotel is good, nothing special or extraordinary but well. The best of this hotel is the staff, they are very kindly. Only thing bad was in our 1st tour island hopping, the guide charge us $300 per every place that we visit. Later I noticed that same places charged less money and he got our money for 3 people with $300 each for each place. In the other hand he took us to the easiest places to him to get there, not to the more beautiful places that I request. His name was Marlon. I noticed of this tour guide to the staff when I did the check out, I don’t know if they take any action but that was very dishonest and we felt a deception.
Stayed 2 nights in Jan 2023
Response from Gilbert on 30 Jan 2023
Dear Fernando,Thank you for taking time to write your feedback. We apologize for the conduct of Marlon, the tour guide. We made this known to the local tour operator whom we partner with, we will not avail of Marlon's services anymore. This is definitely not acceptable and embarrassing. Please accept our sincere apologies. We wish you all the best in 2023! Sincerely,Gilbert UyGeneral Manager

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would staff again!
Very accommodating staff, lovely size room, fantastic boardwalk to watch the sunset, lovely breakfast and fab facilities
Stayed 3 nights in Jan 2023
Response from Gilbert on 30 Jan 2023
Dear Beverly,We are very grateful for posting your feedback and some photos of the resort. Thank you.It was nice of you to mention the "very accommodating staff, lovely size room, fantastic boardwalk, loverly breakfast and fab facilities".We wish you all the best in 2023! Thank you and take care.With warm regards,Gilbert UyGeneral Manager