2/10 Teruk
Charlotte
Mengembara bersama keluarga
25 Jan 2026
Tidak sukakan: Kebersihan
Kelvin is the best thing about this hotel.
Night 1 we were unable to sleep as construction works were taking place right outside - this (12m contract) was not mentioned anywhere when booking. Called down to reception to ask how long the noise would continue into the night & were advised by reception that it would be best to move rooms.
The new key took over 15mins & once we’d found the new room ourselves, the key didn’t work. I went to Reception to have it activated which Kelvin did promptly. The receptionist who had suggested we move rooms, appeared and informed me she thought I was privileged, spoiled and that she “didn’t give one sh*t about my problems”. I asked for her name to make complaint regarding her language, she tore her name badge off & threw it at me - Kateryna. She justified this behaviour by telling me she was having a panic attack and continued this behaviour until I called the Garda.
In the new room, the bass of the music from the restaurant was audible from 7.30am-11.30pm. On our third night, the restaurant music continued past 1am. The night porter advised it was coming from the restaurant below our room, despite this closing at 11.30. The restaurant noise continued until 3am. Music back on at 8am.
Kelvin did arrange a complimentary dinner in the hotel restaurant for us following the issues on night 1, but in short, I would not stay here again, nor could I recommend it. I’d be grateful if management could contact me to discuss a refund.
Charlotte
Menginap 3 malam pada Jan 2026