Individually decorated, individually furnished, desk, iron/ironing board
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Reviews of Hotel Casa Real del Café

3.5 out of 5
Hotel Casa Real del Café
Zamora 58, Col. Centro, Coatepec, VER

Reviews

8.6

Excellent

Rating 10 - Excellent. 136 out of 238 reviews" "
Rating 8 - Good. 64 out of 238 reviews" "
Rating 6 - Okay. 18 out of 238 reviews" "
Rating 4 - Poor. 13 out of 238 reviews" "
Rating 2 - Terrible. 7 out of 238 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Jose

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room had a stuffy smell. The bed felt as if it was made of stone. You could hear all the noise from the other rooms. We asked to change rooms when we first arrived due to the stuffy smell and they would not accommodate due being in the room for 20 minutes.
Stayed 1 night in Apr 2024
Response from Management on 23 Apr 2024
We sincerely apologize that your experience did not meet expectations. Your feedback is crucial, and we are committed to addressing the mentioned concerns to improve.

10/10 Excellent

DAVID S

Stayed 1 night in Mar 2024
Response from Gerencia on 16 May 2024
Estamos encantados de saber que tu estancia fue tan agradable. Agradecemos tu calificación. ¡Esperamos darte la bienvenida nuevamente en nuestro hotel!

10/10 Excellent

DAVID S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very well maintained house of yore, it will make you feel as if you've travelled back in time
Stayed 1 night in Apr 2024
Response from Management on 23 Apr 2024
It fills us with satisfaction to know that we met your expectations. We always aim to provide our guests with an exceptional stay. We look forward to welcoming you with open arms on your next visit.

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Management on 26 Mar 2024
We're delighted to read your positive comment. Thank you for highlighting the quality of our service and hotel amenities. We're honored to be part of your travel memories and hope to welcome you back in the future.

10/10 Excellent

Merrill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is perfect. I’m totally happy to this point. It’s a little walk from the center, but helps to keep it quiet. Great room, strong and stable internet. Large bathroom, strong shower, hot water. Don’t know about breakfast yet as just arrived this afternoon. Staff is great!
Stayed 1 night in Mar 2024
Response from Management on 11 Mar 2024
We're delighted to read your positive comment. Thank you for highlighting the quality of our service and hotel amenities. We're honored to be part of your travel memories and hope to welcome you back in the future.

6/10 Okay

Eric, Alvaro Obregon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very nice hotel, clean and quiet. The breakfast from the menu was good and affordable. Only problem was we didn't feel welcome when we arrived. We showed up a couple of hours before the time of check-in and I asked politely if there was a place where I could have a Zoom meeting. The guy at the front desk was not nice (although not rude either) and told me I could use the comedor area. WiFi connection was terrible and in the end I had to give up on the meeting. In addition, they didn't offer to take care of our luggage while the room was ready, neither they offer to help with our luggage once the room was ready.
Stayed 1 night in Feb 2024
Response from Management on 28 Feb 2024
We appreciate your comments about your recent stay at our hotel. We are sorry that you were not completely satisfied. We are committed to offering rewarding experiences to our guests and take your feedback seriously. We will work on the aforementioned areas to ensure significant improvements. We hope you can consider giving us another opportunity to demonstrate our progress to you. Your satisfaction is important to us.

8/10 Good

Darla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A lovely little hotel in a beautiful town. If you like coffee you will love it around here. Coffee shops everywhere open early and late with excellent pastries. A light breakfast was included with excellent coffee and other breakfast items were available for sale. Helpful desk personnel helped us out with a tour which was wonderful. The updated bathrooms were a pleasant surprise. Whomever installed the shower knew what they were doing. And lots of hot water and water pressure. We loved the area and the surrounding towns as well. We would definitely recommend.
Stayed 2 nights in Feb 2024
Response from Management on 19 Feb 2024
We're delighted to read your positive comment. Thank you for highlighting the quality of our service and hotel amenities. We're honored to be part of your travel memories and hope to welcome you back in the future.

10/10 Excellent

RIGOBERTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Gerencia on 10 Jan 2024
Muchísimas gracias por tomarte el tiempo de dejar tu positiva opinión. Nos complace saber que nuestro equipo logró hacer que tu estancia fuera memorable. Siempre trabajamos para superar las expectativas de nuestros huéspedes, ¡esperamos verte de nuevo pronto!

10/10 Excellent

MARCO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Nov 2023
Response from Gerencia on 2 Jan 2024
¡Agradecemos sinceramente tu amable comentario! Nos enorgullece saber que disfrutaste de tu estancia en nuestro hotel. Esperamos poder recibirte nuevamente pronto para ofrecerte otra experiencia excepcional.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel in a magical place
Wonderful location in this very special town. The hotel is 4-5 blocks from the town center and the rooms are set back from the street. The rooms face the central courtyard/dining area, so there is some sound from the other rooms echoing but in all my stay was fantastic and they provided covered, secure parking for my motorcycle across the street
Stayed 1 night in Nov 2023
Response from Gerencia on 21 Nov 2023
We sincerely appreciate your perfect rating for our establishment. We are delighted that you had such a positive experience with us. We look forward to continuing to provide you with exceptional service and look forward to your next visit. Thank you for choosing us and for your support!

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet , spacy parking lot with roof, clean room ,hot water for shower, fast internet. Just have to wait until around 3 PM for check in not that very convenient.
Stayed 1 night in Nov 2023
Response from Management on 21 Nov 2023
We appreciate your positive comments about our hotel. We hope to see you again for another memorable stay. Thanks for your choice!

8/10 Good

CHRISTIAN IVAN

Stayed 2 nights in Sep 2023
Response from Gerencia on 19 Sept 2023
Agradecemos tus comentarios positivos sobre nuestro hotel . Esperamos verte de nuevo para otra estancia memorable. ¡Gracias por tu elección!

10/10 Excellent

Lucia

Stayed 1 night in Sep 2023
Response from Gerencia on 5 Sept 2023
Agradecemos tus comentarios positivos sobre nuestro hotel . Esperamos verte de nuevo para otra estancia memorable. ¡Gracias por tu elección!

10/10 Excellent

Lorenza

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen servicio , todo excelente
Stayed 3 nights in Aug 2023
Response from gerencia on 5 Sept 2023
Agradecemos tus comentarios positivos sobre nuestro hotel . Esperamos verte de nuevo para otra estancia memorable. ¡Gracias por tu elección!

4/10 Poor

Alexandre

Stayed 1 night in Aug 2023
Response from Gerencia on 28 Aug 2023
Lamentamos los problemas que encontraste y nos disculpamos por cualquier inconveniente ocasionado. Tu opinión es valiosa y deseamos asegurarnos de abordar el problema adecuadamente. Gracias por comunicarnos esta situación.

8/10 Good

ADRIAN

Stayed 1 night in Jun 2023
Response from Gerencia on 8 Jun 2023
¡Gracias por tu comentario positivo! Nos alegra saber que disfrutaste tu estancia en nuestro hotel. ¡Esperamos verte pronto de nuevo!

8/10 Good

Carlos

Stayed 1 night in Apr 2023
Response from Gerencia on 30 May 2023
¡Nos complace haber superado tus expectativas durante tu estancia! Tu satisfacción es nuestra máxima prioridad y nos alegra saber que lo logramos. ¡Gracias por elegirnos!

10/10 Excellent

scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful
Stayed 4 nights in Apr 2023
Response from Management on 3 May 2023
Thank you for your comment and for choosing our hotel. We are very happy to hear that you enjoyed your stay with us. We hope that your next visit will be very soon.

8/10 Good

Angel

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena ubicación. Limpio. El único punto a mejorar es que solo tiene servicio de estaurante en la mañans, por lo que en caso de querer comer, cenar o tomar algo fuera de ese horario, hay que salir a otro lugar
Stayed 2 nights in Jun 2022
Response from Agradecimiento on 27 Jun 2022
Estimado huésped, nos complace saber que tu estancia con nosotros fue agradable y esperamos verte pronto de regreso. Tomaremos en cuenta tus comentarios para poder seguir mejorando.

8/10 Good

Angel

Stayed 2 nights in Apr 2022
Response from Agradecimiento on 16 May 2022
Hola Ángel, antes que nada agradecemos tu preferencia por Hotel Casa Real del Café y nos complace saber que tuviste una buena estancia con nosotros. Sin duda seguiremos trabajando en nuestro servicio para ofrecer una mejor experiencia.

10/10 Excellent

Krijn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

2/10 Terrible

Arturo

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Son deshonestos a pesar del bajo flujo de turistas en la pandemia.
Stayed 1 night in Nov 2021

10/10 Excellent

Jason

Stayed 1 night in Dec 2019

10/10 Excellent

JOSEPH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is as advertised. Only issue was that the first night the suite had a humidity smell which I reported to management. Bathroom was clean and modern.
Stayed 2 nights in Nov 2019
Response from Liliana Peve on 23 Nov 2019
Estimado Joseph, ¡muchas gracias por calificarnos! Me alegra que tu estancia haya sido placentera, he tomado nota sobre la observación de la humedad en la habitación, reforzaremos nuestros procesos para evitarla. Recibe un afectuoso saludo de parte de todo el staff :) Atentamente Liliana Peve Gerente General

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is better than I expected and very comfortable bed.
Stayed 1 night in Oct 2019
Response from Liliana Peve on 21 Nov 2019
Estimado Huésped, Muchas gracias por la ¡calificación! y por los comentarios :) Saludos cordiales Liliana Peve Gerente General

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and accommodating. They made our stay so pleasant.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place! We had a problem with our shower and toilet but besides that the staff was great
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Caturra room stairs not safe enough. They didn’t have extra pillows and Having them would be nice.
Stayed 1 night in Dec 2018
Response from Liliana Peve on 24 Feb 2019
Estimado Huésped, muchas gracias por calificarnos :) He tomado nota de las observaciones que nos regalas para agregarlas a nuestra lista de mejoras. Saludos cordiales. Liliana Peve Gerente General

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Liliana Peve on 8 Apr 2018
Estimado Rodrigo, Muchas gracias por calificarnos :) Recibe un afectuoso saludo a nombre de parte de todo el staff. Atentamente Liliana Peve Gerente General

10/10 Excellent

Eric, Panama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel
Well appointed hotel for the basic needs. Lots of parking space. Delicious breakfast and good coffee from the owner's estate. Very friendly staff.
Response from Liliana Peve, Gerente General on 6 Apr 2017
Eric, muchas gracias por tus comentarios. Esperamos que nos vistes nuevamente. Recibe un cordial saludo a nombre de todo el staff de Casa Real del Café.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to town center and restaurants
Accommodating hotel staff that catered to all our needs

10/10 Excellent

Kadi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

JEANENE RUTH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people at the reception were wonderful!
Everyone was so very nice and helpful.

10/10 Excellent

HERNAN, NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Authentic Mexican hospitality in a Magical town
The staff was lovely and very welcoming in typical Mexican style. Cristian, in particular, was as hospitable as could be.
Dear Hernan, Thanks for your comments.

6/10 Okay

Barry, Zacatecas, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable but needs minor work.
I have to downgrade the overall rating for the hotel and comfort because of the following: There wasn't enough light to see the letters on my keyboard. Since I never learned to touch type, that was an important factor. There wasn't really enough light to shave by or comb my hair. The staff was quick to bring me a table lamp that solved the keyboard problem. There were two small shelves without drawers that were barely adequate as night tables. There were no drawers or sufficient surface to spread things out. Apart from those inadequacies, the Internet was reliable even during thunderstorms, the room was immaculate and the bed comfortable. Requests to the staff were attended to without delay. The continental breakfast was excellent and generous with both fruit and juice plus a bountiful selection of sweet rolls baked in a wood fired oven.

8/10 Good

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es tranquilo y agradable !
Stayed 1 night in May 2024
Response from Gerencia on 16 May 2024
¡Gracias por tu maravilloso comentario! Nos alegra saber que disfrutaste de una estancia increíble en nuestro hotel. Esperamos verte de nuevo pronto. ¡Gracias por elegirnos y por compartir tu experiencia!

8/10 Good

Erika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Necesito la factura correspondiente gracias
Stayed 4 nights in Apr 2024
Response from Gerencia on 2 May 2024
Estamos encantados de saber que tu estancia fue tan agradable. Agradecemos tu calificación. ¡Esperamos darte la bienvenida nuevamente en nuestro hotel!

8/10 Good

ALEJANDRO GERARDO

Stayed 1 night in Apr 2024
Response from Gerencia on 16 May 2024
Nos llena de satisfacción saber que cumplimos con tus expectativas. Siempre nos esforzamos por brindar a nuestros huéspedes una estancia excepcional. Te esperamos con los brazos abiertos en tu próxima visita.

10/10 Excellent

Abel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Mar 2024
Response from Gerencia on 1 Apr 2024
Nos llena de satisfacción saber que cumplimos con tus expectativas. Siempre nos esforzamos por brindar a nuestros huéspedes una estancia excepcional. Te esperamos con los brazos abiertos en tu próxima visita.

10/10 Excellent

Mireya Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Gerencia on 1 Apr 2024
Estamos encantados de saber que tu estancia fue tan agradable. Agradecemos tu calificación. ¡Esperamos darte la bienvenida nuevamente en nuestro hotel!

10/10 Excellent

Gilberto

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Gerencia on 1 Apr 2024
Estamos encantados de saber que tu estancia fue tan agradable. Agradecemos tu calificación. ¡Esperamos darte la bienvenida nuevamente en nuestro hotel!

10/10 Excellent

Blanca

Stayed 1 night in Mar 2024
Response from Gerencia on 15 Apr 2024
Estamos encantados de saber que tu estancia fue tan agradable. Agradecemos tu calificación. ¡Esperamos darte la bienvenida nuevamente en nuestro hotel!

6/10 Okay

Argentina

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
El internet nunca hubo en la habitación, el ventilador al ponerlo hacía un ruido espantoso que no te dejaba dormir.
Stayed 1 night in Mar 2024
Response from Gerencia on 25 Mar 2024
Apreciamos tus comentarios sobre tu reciente estancia en nuestro hotel. Lamentamos que no hayas quedado completamente satisfecho. Estamos comprometidos en ofrecer experiencias gratificantes a nuestros huéspedes y tomamos tus observaciones en serio. Trabajaremos en las áreas mencionadas para garantizar mejoras significativas. Esperamos que puedas considerar brindarnos otra oportunidad para demostrarte nuestro progreso. Tu satisfacción es importante para nosotros.

8/10 Good

Tania

Liked: Cleanliness
La habitación que nos tocó sin ventanas, fue incómoda.
Stayed 1 night in Mar 2024
Response from Gerencia on 25 Mar 2024
Agradecemos tu calificación y comentarios sobre tu estancia. Tomaremos tus observaciones en cuenta para mejorar. Esperamos que vuelvas en el futuro para brindarte una experiencia excepcional. ¡Gracias por elegirnos!

4/10 Poor

Javier, Celaya

Response from Gerencia on 10 Apr 2024
Lamentamos sinceramente que tu experiencia no haya cumplido con tus expectativas. Valoramos tus comentarios y tomaremos medidas inmediatas para abordar las áreas de preocupación.

6/10 Okay

Javier, Celaya

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Me gusto el sason de las cocineras, no me gusto que fue un servicio lento, la gente de recepcion muy soberbia.
Stayed 3 nights in Mar 2024
Response from Gerencia on 19 Mar 2024
Lamentamos sinceramente que tu experiencia no haya cumplido con tus expectativas. Valoramos tus comentarios y tomaremos medidas inmediatas para abordar las áreas de preocupación.

4/10 Poor

Javier, Celaya

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
El hotel esta decente, tienen muy mal servicio el unico que se rescata es el unico mesero que tienen en el restaurante. Recepción tiene muy mal trato con los huespedes son tan cuadrados que quedan con un mal servicio. Son muy soberbios.
Response from Gerencia on 19 Mar 2024
Lamentamos sinceramente que tu experiencia no haya cumplido con tus expectativas. Valoramos tus comentarios y tomaremos medidas inmediatas para abordar las áreas de preocupación.

10/10 Excellent

Luis Gabriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
¡Excelente!
Stayed 1 night in Mar 2024
Response from Gerencia on 14 Mar 2024
Estamos encantados de saber que tu estancia fue tan agradable. Agradecemos tu calificación. ¡Esperamos darte la bienvenida nuevamente en nuestro hotel!

10/10 Excellent

Carmen

Stayed 1 night in Mar 2024
Response from Gerencia on 1 Apr 2024
Estamos encantados de saber que tu estancia fue tan agradable. Agradecemos tu calificación. ¡Esperamos darte la bienvenida nuevamente en nuestro hotel!

10/10 Excellent

Erick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estacionamiento , la arquitectura , la limpieza .
Stayed 2 nights in Mar 2024
Response from Gerencia on 11 Mar 2024
Estamos encantados de saber que tu estancia fue tan agradable. Agradecemos tu calificación. ¡Esperamos darte la bienvenida nuevamente en nuestro hotel!