Restaurant

Reviews of Coaldale Inn

3 out of 5
Coaldale Inn
913 19A Avenue, Coaldale, AB

Reviews

8.4

Very good

Rating 10 - Excellent. 57 out of 137 reviews" "
Rating 8 - Good. 54 out of 137 reviews" "
Rating 6 - Okay. 18 out of 137 reviews" "
Rating 4 - Poor. 6 out of 137 reviews" "
Rating 2 - Terrible. 2 out of 137 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

David

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not particularly clean....food at the pub was AWESOME !!! SHOWER MECHANISM BROKEN NO CHARGING OUTLETS FOR PHONE/IPAD,NO ICE AVAILABLE....JUST RUN DOWN AND NO MAINTENANCE DONE AT ALL...Staff friendly and quite cooperative
Stayed 1 night in May 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Always a nice quiet stay
Stayed 2 nights in Jan 2024
Response from Missi on 30 Jan 2024
Hi Dan - so glad you enjoyed your stay and we appreciate your continued business. See you again soon!

8/10 Good

Len

Liked: Cleanliness, staff & service, property conditions & facilities
Great small town friendly atmosphere. Staff puts the customer first. Reasonable prices. Building is a little older but still good. Would recommend this hotel. 👍
Stayed 2 nights in Dec 2023

8/10 Good

Garry

Liked: Cleanliness, property conditions & facilities
Clean & comfortable
Stayed 1 night in Dec 2023
Response from Missi on 30 Jan 2024
Hi Garry - sorry we missed this last month - thank you so much for staying with us and taking the time to post a review. We hope to see you again when your travels bring you this way.

10/10 Excellent

Renee

Stayed 2 nights in Nov 2023
Response from Missi on 11 Nov 2023
Renee - thank you so much for your fantastic review - looks you enjoyed our accommodations and service. Hope to see you again when you are next in Coaldale. Thanks again!

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were not expecting much, so were pleasantly surprised by this property. Clean and comfortable. A few amenities missing (no desk in our room), but we were able to make due. We were only booked in for one night, but added another! Had a great breakfast in the restaurant and snacks and adult beverages in the pub. So didn't have to go far for food. Not many other options in Coledale. Will stay again.
Stayed 1 night in Sep 2023
Response from Missi on 8 Nov 2023
Susan - thank you for taking the time to post a review. We do pride ourselves on our great service, cleanliness and comfort. Hope we see you again!

10/10 Excellent

WAYNE

Stayed 1 night in Oct 2023
Response from Front Desk Agent on 28 Nov 2023
Your repeat business and referrals are truly appreciated and the greatest compliment we could receive. We pride ourselves on providing only the highest level of guest service to both our old friends and new ones alike!

8/10 Good

dustin

Stayed 1 night in Oct 2023
Response from Front Desk Agent on 28 Nov 2023
Your repeat business and referrals are truly appreciated and the greatest compliment we could receive. We pride ourselves on providing only the highest level of guest service to both our old friends and new ones alike!

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Front Desk Agent on 26 Oct 2023
Your repeat business and referrals are truly appreciated and the greatest compliment we could receive. We pride ourselves on providing only the highest level of guest service to both our old friends and new ones alike!

10/10 Excellent

Grant

Travelled with pets
Excellent experience
Stayed 1 night in Oct 2023
Response from Missi on 26 Oct 2023
Thank you so much Grant for your great review. We appreciate you staying with us and hope to see you again when you travel this way! Safe travels!

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Missi on 19 Oct 2023
Meghan - thank you so much for your great review - no specifics here but we are quite happy that we made your stay very enjoyable. We hope to see you again when you are in the area! Many thanks from the Coaldale Inn team.

8/10 Good

Harry

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Missi on 13 Oct 2023
Thank you Harry for taking the time to post a review - looks like you enjoyed your stay.Hope to see you again!

8/10 Good

Megan

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Missi on 10 Oct 2023
Megan - thank you so much for taking the time to post a rating about your stay. Thanks for choosing the Coaldale Inn and hope to see you again when your travels take you this way.

10/10 Excellent

Rodney and Linda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient as we had a truck with a trailer to park. The staff were excellent and very helpful and friendly. The food was very good . It was very clean and comfortable. Thank-you!😀👍
Stayed 1 night in Sep 2023
Response from Front Desk Agent on 28 Sept 2023
Your repeat business and referrals are truly appreciated and the greatest compliment we could receive. We pride ourselves on providing only the highest level of guest service to both our old friends and new ones alike!

8/10 Good

Darwin

All good very clean
Stayed 1 night in Sep 2023
Response from Missi on 24 Sept 2023
Thank you Darwin! We are glad that you enjoyed your stay and hope to see you again soon.

8/10 Good

Elbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Missi on 23 Sept 2023
Thank you so much for taking the time to post a review - we are glad that you enjoyed your stay!

8/10 Good

Catherine

Liked: Cleanliness, staff & service, room comfort
Adequate
Stayed 2 nights in Sep 2023
Response from Missi on 23 Sept 2023
Catherine - thank you for posting your review. Hope to see you again.

10/10 Excellent

Mark

Stayed 1 night in Sep 2023
Response from Missi on 23 Sept 2023
Hi Mark - thank you for the great rating and glad you enjoyed your stay. Come see us again soon!

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i liked there was a restraunt available
Stayed 1 night in Aug 2023
Response from Missi on 23 Sept 2023
Hi Sheila - happy to hear you got to enjoy our restaurant. Thanks for the great rating and hope to see you again!

10/10 Excellent

Ed

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little place by Highway 3. Good access to Lethbridge and Taber. The restaurant was good and so was the attached pub.There is a nice park just down the back alley path behind the motel to walk your dog or take the kids and an off leash park an 8 min walk down the road. Staff were friendly and the rooms clean
Stayed 2 nights in Aug 2023
Response from Missi on 28 Aug 2023
Ed - thank you for taking the time to let us know of your experience. Glad we could tick off all the boxes for you and ensure that you had a great stay. We hope to see you again!

6/10 Okay

Dianne, Edmonton

Travelled with family, Travelled with group
Good location, quiet, very comfortable beds, friendly checkin and out, and staff. But room felt unclean - very dark unvacuumed carpet. Bath/shower needed work and air in cold water tap made a lot of noise unless you started with hot water tap. Good for a one night stop but wouldn't again book more than one night here. Restaurant had delicious food at reasonable rates.
Stayed 2 nights in Aug 2023
Response from Missi on 26 Aug 2023
Hi Dianne - thank you very much for taking the time to post a review of your experience. We are a lovely, older building with great service and food! I can assure you that while the carpet is dark (navy) it was not only vacuumed but recently shampooed in your room. Since we are an older building we pay close attention to those details - very, very sorry it felt unclean to you. And as far as the plumbing, again, we are an older building so yes, those issues do apply. We thank you again for staying with us and hope to see you again!

10/10 Excellent

Michelle First

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were nice. Good meals.
Stayed 3 nights in Aug 2023
Response from Missi on 18 Aug 2023
Michelle - thank you so much for taking the time to let us know that you enjoyed your stay, our accommodating staff and our delicious food. We hope to see you again!

10/10 Excellent

Stan

Stayed 1 night in Aug 2023
Response from Missi on 16 Aug 2023
Hi Stan - thank you so much for giving the Coaldale Inn a great rating. Looks like you enjoyed your stay which is always our goal. Hope we see you again soon!

10/10 Excellent

Wing Yee, Asuka

Stayed 2 nights in Aug 2023
Response from Missi on 28 Aug 2023
Thank you so much for taking the time to post a review - looks like you enjoyed your stay and we hope to see you again when your travels bring you this way. Many thanks again!

10/10 Excellent

Concepcion

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were amazing all throughout our stay.
Stayed 1 night in Aug 2023
Response from Missi on 6 Aug 2023
Thanks so much Concepcion - we do have excellent staff and love to hear others have enjoyed our service. Thanks for staying with us and hope to see you again.

6/10 Okay

Teanna

Travelled with family
Liked: Cleanliness, staff & service, amenities
My only complaint is that we had 2 adults and 2 kids in the room and the A/C did not work. It was a very hot weekend so we felt rushed out because it was so hot.
Stayed 1 night in Jul 2023
Response from Missi on 6 Aug 2023
Hi Teanna - thank you so much for leaving a review and explaining your concerns. We have checked and the unit functions just fine. We wish you had brought to our attention - some are older units and while not difficult, can be confusing to operate. We would've been happy to assist you with this (as we do with others). Thanks for staying with us and hope to see you again!

10/10 Excellent

Stephane

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Even if this is a little bit outdated, our stay was very good. The room was clean, and the staff were very happy to help us. All the staff that we talked too, were friendly and courteous. I am definitely recommending this little spot in Coaldale. Also the restaurant that is attached to this place is pretty good including breakfast.
Stayed 1 night in Jul 2023
Response from Front Desk Agent on 31 Jul 2023
Your repeat business and referrals are truly appreciated and the greatest compliment we could receive. We pride ourselves on providing only the highest level of guest service to both our old friends and new ones alike!

8/10 Good

Vernora

Travelled with family and small children
Liked: Cleanliness, staff & service
Very clean place. Friendly staff. Hallways are unfortunately quite noisy. Comfortable beds
Stayed 2 nights in Jul 2023
Response from Front Desk Agent on 23 Jul 2023
Your repeat business and referrals are truly appreciated and the greatest compliment we could receive. We pride ourselves on providing only the highest level of guest service to both our old friends and new ones alike!

8/10 Good

Eileen, GRASSWOOD

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Nice hotel
Stayed 1 night in Jul 2023
Response from Front Desk Agent on 22 Jul 2023
Your repeat business and referrals are truly appreciated and the greatest compliment we could receive. We pride ourselves on providing only the highest level of guest service to both our old friends and new ones alike!

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff had been super accommodating even when the place was booked solid. Even went as far as to buy a drink for my wife and I while we waited on our room to be cleaned. Would definitely go again!
Stayed 1 night in Jul 2023
Response from Missi on 19 Jul 2023
Thank you Bryan for taking the time to share your experience and post a review. So glad you enjoyed your stay and we look forward to your next visit. Thanks again!

6/10 Okay

Blaine

Liked: Cleanliness, staff & service, property conditions & facilities
Air conditioning could be a little better
Stayed 3 nights in Jul 2023
Response from Missi on 12 Jul 2023
Thank you for staying with us and taking the time to review. We are an older hotel and we are gradually replacing the units. Hope to see you again!

8/10 Good

Eugene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and comfortable. The beds were old yet comfy. The A/C was old and noisy but worked well to cool the place. Check out was very slow. All the staff was busy working in the restaurant for Sunday bunch. Although we didn't partake in the breakfast it smelled amazing and it was full. Still waiting for my $300 deposit to be refunded on my credit card.
Stayed 1 night in Jul 2023
Response from Missi on 11 Jul 2023
Thank you Eugene for taking the time to post a review and so glad you enjoyed your stay! Yes, we are an older hotel but try very hard to give our guests a comfortable and always clean environment. Our apologies for the slow checkout - we were unexpectedly busy that morning. Which is great for us, but does slow our service down a bit. Your 200 authorized deposit was released by us immediately (by 1pm). Individual banks do vary in their procedure. Many thanks again for staying with us - hope to see you again and maybe you will have time to have some of our great food!

10/10 Excellent

Laurie, Regina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the food at KCs.
Stayed 1 night in Jul 2023
Response from Front Desk Agent on 9 Jul 2023
Your repeat business and referrals are truly appreciated and the greatest compliment we could receive. We pride ourselves on providing only the highest level of guest service to both our old friends and new ones alike!

4/10 Poor

Wallace

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Missi on 10 Jul 2023
Good morning Mr. Wells - we are very sorry that you did not enjoy your stay with us. I did speak with staff and they said your check in was fine and that you had dinner in our restaurant. We are not sure what happened after that since you have just given a number and no explanation of where we went wrong. I encourage you to let us know where we failed so we can make sure to address it properly. Many thanks!

10/10 Excellent

Eri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Front Desk Agent on 9 Jul 2023
Your repeat business and referrals are truly appreciated and the greatest compliment we could receive. We pride ourselves on providing only the highest level of guest service to both our old friends and new ones alike!

2/10 Terrible

Marietta

Disliked: Cleanliness, staff & service, property conditions & facilities
Disgusting place to stay!! Front desk person is rude!! Super disappointed we literally walk-out coz we’re so discussed with the place… Overall bad experience!
Stayed 1 night in Jun 2023
Response from Front Desk Agent on 5 Jul 2023
Marietta - we are so sorry about your experience. Unfortunately, we were caught short staffed and our customer service was not up to the customer service that we pride ourselves on. We truly apologize for yours being less than that.

10/10 Excellent

Dorothy

All good pleasant and efficient
Stayed 1 night in May 2023
Response from Front Desk Agent on 29 May 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room and the price was right!
Stayed 1 night in May 2023
Response from Front Desk Agent on 13 May 2023
Your repeat business and referrals are truly appreciated and the greatest compliment we could receive. We pride ourselves on providing only the highest level of guest service to both our old friends and new ones alike!

10/10 Excellent

Sydney

Stayed 2 nights in Apr 2023
Response from Front Desk Agent on 29 May 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Norma

Stayed 1 night in Apr 2023
Response from Front Desk Agent on 29 May 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Sydney

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place had a really nice pub right next door, fish and chips awesome! It was clean, and a great place to rest your head.
Stayed 2 nights in Apr 2023
Response from Front Desk Agent on 25 Apr 2023
Thank you for the great review. We pride ourselves on providing only the highest level of customer service to both our old friends and new ones alike!

6/10 Okay

jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff, clean hotel! Beds could be replaced, as they are a “v” when sharing with someone! Noisy til 2am, but then it quietened down.
Stayed 1 night in Apr 2023
Response from Front Desk Agent on 18 Apr 2023
We pride ourselves on providing only the highest level of guest service to both our old friends and new ones alike! We dropped the ball with your stay, and we would like the opportunity to make things right with you on your next stay.

10/10 Excellent

Concepcion

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean mattress
Stayed 1 night in Mar 2023
Response from Front Desk Agent on 11 Mar 2023
Thank you for the great review. We pride ourselves on providing only the highest level of customer service to both our old friends and new ones alike!

10/10 Excellent

Bryan

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff good food, clean quiet room. My laptop doesn't hook up to their unsecured wifi but otherwise a great stay and good price
Stayed 2 nights in Mar 2023
Response from Front Desk Agent on 10 Mar 2023
Thank you for taking the time to give us a great review. We pride ourselves on providing only the highest level of customer service to both our old friends and new ones alike!

10/10 Excellent

Esther

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good experience
Stayed 1 night in Feb 2023
Response from Front Desk Agent on 10 Mar 2023
Thank you for taking the time to give us a great review. We pride ourselves on providing only the highest level of customer service to both our old friends and new ones alike!

6/10 Okay

Ben

Stayed 1 night in Feb 2023
Response from Front Desk Agent on 18 Apr 2023
We pride ourselves on providing only the highest level of guest service to both our old friends and new ones alike! We dropped the ball with your stay, and we would like the opportunity to make things right with you on your next stay.

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt the bed a little saggy, otherwise an all around good experience. Can't complain otherwise. Thanks to the helpful staff.
Response from Front Desk Agent on 6 Jan 2023
Thank you for the great review, and so glad you enjoyed your stay with us.

8/10 Good

Arnold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean spacious and comfortable. Staff were pleasant and helpful.
Stayed 1 night in Dec 2022
Response from Front Desk Agent on 28 Dec 2022
Thank you for the great review, and so glad you enjoyed your stay with us.

6/10 Okay

amber

10/10 Excellent

Bryan

Stayed 2 nights in Dec 2022
Response from Front Desk Agent on 22 Dec 2022
Thank you for the great review, and so glad you enjoyed your stay with us.