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Reviews of Holiday Inn Express Cleveland, an IHG Hotel

2.5 out of 5
Holiday Inn Express Cleveland, an IHG Hotel
600 HWY 59 South, Cleveland, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 161 out of 269 reviews" "
Rating 8 - Good. 57 out of 269 reviews" "
Rating 6 - Okay. 24 out of 269 reviews" "
Rating 4 - Poor. 15 out of 269 reviews" "
Rating 2 - Terrible. 12 out of 269 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Really clean and friendly staff!
Stayed 1 night in Apr 2024

8/10 Good

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean place to stay. Very Comfortable except the shower was cool and weak.
Stayed 1 night in Apr 2024

10/10 Excellent

Laura

Liked: Property conditions & facilities
Clean rooms, very polite staff
Stayed 1 night in Apr 2024

8/10 Good

Grady

Stayed 1 night in Mar 2024

10/10 Excellent

Miss

Stayed 3 nights in Feb 2024

4/10 Poor

Cassie

Business traveller
Disliked: Cleanliness
Bathrooms are dirty. Crumbs all in the carpet and found some trash under beds. Beds look like they werent changed, just straightened up.
Stayed 1 night in Jan 2024

2/10 Terrible

Roberto

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
No room service. looks like a ghost town.
Stayed 3 nights in Jan 2024

10/10 Excellent

Traci

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Adiva

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean & nice front desk worker
Stayed 1 night in Oct 2023

2/10 Terrible

Christina

Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Best spot in Cleveland but this trip was different
I have stayed at this hotel 5-6 times a year for the last 5 years, and it is always a pleasant experience, but this last visit was disappointing regarding customer service. It took over 5 minutes for me to be greeted when I arrived to check-in. The individual checking me in was indifferent, not rude, but definitely not friendly. I only bring this up because it was such a departure of my previous experiences. The hotel is also going through a renovation, and the rooms are incredible and look amazing, but the hallways and my room had a strong odor of paint and glue. Overall, my stay was fine, just not the top-level service I am accustomed to. I do look forward to visiting again in 6 weeks.
Stayed 1 night in Sep 2023

10/10 Excellent

Alley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There's a Whataburger next door and the hotel is clean and well kept.
Stayed 1 night in Jul 2023

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Nubia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love the friendly customer service from front desk person to the kitchen staff. Clean room, comfy beds & pillows!!! Thank you for a wonderful stay!
Stayed 1 night in Jul 2023

10/10 Excellent

jeffrey

Stayed 1 night in Jun 2023

10/10 Excellent

Nayeli

Liked: Cleanliness, staff & service, property conditions & facilities
Good!
Stayed 1 night in Jun 2023

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very easy check in and friendly employees. They have breakfast and it was very good. The room was very clean and comfortable
Stayed 2 nights in Jun 2023

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms are huge and so Comfy loved Our stay
Stayed 2 nights in Jun 2023

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and modern! Staff was great, August in particular. The beds were a bit too hard, but overall a great, great place. I really liked how spacious and clean the room was, as well as the full size bath soap and shampoo and conditioner.
Stayed 1 night in Jun 2023

8/10 Good

David

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Kinda hard to get the AC regulated in the room but otherwise no bad surprises. Clean and comfortable beds. Breakfast was the standard fare. Ok but again no upside surprises either. All in all I’d do it again.
Stayed 1 night in May 2023

10/10 Excellent

rene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was really clean and spacious we really liked or stay there!
Stayed 2 nights in May 2023

10/10 Excellent

alfonso

Stayed 1 night in May 2023

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Clean and well kept. Very friendly and helpful staff.
Stayed 1 night in May 2023

8/10 Good

Estella

Travelled with family
Liked: Cleanliness
Stayed 3 nights in May 2023

10/10 Excellent

Tonette, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was neat, clean, and everyone was friendly. The room was fresh and clean.
Stayed 2 nights in Apr 2023

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Inn quality questionable
Physical plant were fine however soap bar size extremely small, toilet tissue thin but softer than kleenex. Breakfast packaged eggs with nasty after taste. Thought holiday inns were better. Disappointed.
Stayed 1 night in Mar 2023

6/10 Okay

Dillon

Liked: Staff & service
Disliked: Cleanliness, room comfort
First room we were given had a horrible odor. TV did not work at all. Couldn’t get any channels on tv. Very uncomfortable bed. Went to front desk and complained, clerk was very polite and offered a new room at no extra charge. The second room was better but beds were not made very neatly which made me question cleanliness of sheets. Bed was very uncomfortable, you could feel the springs in mattress as soon as you sat down on it. Also the beds should have zippered mattress protectors and they had mattress covers that did not fit completely over the whole mattress. I must say that all staff we dealt with was very friendly and polite
Stayed 1 night in Apr 2023

6/10 Okay

Perla, Manor

Travelled with family
Liked: Cleanliness, staff & service
The staff was good. No late check out available. Very dated but clean. Limited parking pool looked dirty. Breakfast was good.
Stayed 1 night in Mar 2023

8/10 Good

Scot

Stayed 3 nights in Mar 2023

10/10 Excellent

Dusty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2023

4/10 Poor

CHRISTOPHER, Kilgore

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2023

10/10 Excellent

Jennifer

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and attentive. Couldn't ask for a better stay.
Stayed 1 night in Feb 2023

10/10 Excellent

Brandon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was clean and my stay was great
Stayed 1 night in Dec 2022

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Stayed 1 night in Dec 2022

10/10 Excellent

Arlene

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Dec 2022

4/10 Poor

Bridget

10/10 Excellent

Orange Rastine Brown

10/10 Excellent

Alfonso

Stayed 1 night in Nov 2022

8/10 Good

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stop over on way home.
Everything was great except the towels. They were on the small thinner side, and only two towels for us which meant she uses both for her hair and the other for her body.
Stayed 1 night in Nov 2022

10/10 Excellent

Jayna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and really clean.

6/10 Okay

Randy

Business traveller
Liked: Staff & service, room comfort
Our stay was pleasant until my wife saw a roach.
Stayed 1 night in Oct 2022

10/10 Excellent

Carrlie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Lois Estelle

Stayed 2 nights in Oct 2022

8/10 Good

Brittany, San Antonio

Stayed 3 nights in Oct 2022

10/10 Excellent

Brandon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A solid hotel that consistently provides good service. The young woman at check-in was extremely nice and helpful. Rooms are comfortable and clean with great breakfast options.
Stayed 1 night in Sep 2022