Iron/ironing board, free WiFi, bed sheets
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Reviews of MJ Guest House

3 out of 5
MJ Guest House
23-25 Grant Street, Cleethorpes, England

Reviews

7.2

Good

Rating 10 - Excellent. 9 out of 32 reviews" "
Rating 8 - Good. 10 out of 32 reviews" "
Rating 6 - Okay. 5 out of 32 reviews" "
Rating 4 - Poor. 5 out of 32 reviews" "
Rating 2 - Terrible. 3 out of 32 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible and room full of bed bugs
The bed was so uncomfortable, the springs are poking through the mattress. To top it off the room and bed is full of bed bugs, I woke up every morning with bites on my legs and my partner had 7 bites all over his face. See previous comments from guests who suffered the bed bugs and shared images of them. Terrible and disgusting. The rooms need deep cleaning. Be warned
Stayed 3 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very rude lady. beds extremely uncomfortable springs poking through sheets stained with mold. No toilet roll. No heating and no extra blankets. Very damp. Plus a surcharge for breakfast yet when I booked breakfast included.
Stayed 2 nights in Sep 2020
Response from Mary on 27 Sept 2020
We’re very sorry about your experience at our guesthouse but going through your complaint I do not think we would have been able to satisfy your need regarding the bed issues cos of the size of one of you , it would have been easier to book separate rooms, one of you want the room to be cold one likes room to be hot, extra blankets was offered you both refused yet there was a spare blanket on the spare bed for anyone who wishes to use a blanket, and as for breakfast it is not included in the price of the room, breakfast is usually booked and pay for at the guesthouse , it would have been very helpful if you read all the policies properly while making your bookings and not just assumed

2/10 Terrible

Lee, South Yorkshire

Disliked: Cleanliness, staff & service, property conditions & facilities
We booked on Expedia got all the usually text and email confirmation on arrival at MJ GUESTHOUSE we got approached by a rude woman called Mary. Who refused to even let us enter the doorway after a 2 hour drive anyway I explained we had a double room booked she said there’s no bookings I tried to explain I’ve all the evidence etc bank statements emails texts she said IM NOT INTERESTED WHAT YOU HAVE THAT MEANS NOTHING TO ME YOU HAVE NOT PAID and slammed the door in my face! After knocking again and she came back to the door and said WHAT DO YOU WANT NOW ? I said omg your really rude ! Which she replied I don’t care and gave me the number to ring the owner which was a foreign lady and she was even ruder ! Our holiday spoiled in 15 minutes we were so shocked and upset that we got back in the car and drove straight back home. Unbelievable customer service from a so called bed and breakfast ! Never again I hope people read this and take notice I’m still trying to get a refund through Expedia for this monstrosity of a place. -10/10
Stayed 1 night in Sep 2020
Response from Mary on 17 Sept 2020
Lee this is not a medium for complaining this is actually for guests that have stayed at the property You booked for one person and you’re claiming is for 2pple we tried to explain to you but you either didn’t understand or refused to understand that is the main reason we have to refuse you a checkin and you were advised to cancel the booking and you were told to ring Expedia to claim your refund you have not paid the guesthouse directly you have paid Expedia so claim your refund from them

8/10 Good

tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I do like to be beside the seaside
It was only a short break so there's not much to go on and CORVID19 made things difficult I had my own toilet next to my room I would like to have a outside lock to stop anyone else use it the guest house was will run and clean however the lady running it worked hard and could have done with help at breakfast time
Stayed 2 nights in Aug 2020
Response from mary on 11 Sept 2020
thank you for your review

8/10 Good

Nicola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Lovely stay . Lovely friendly lady who welcomed you . Made my 6 yr old feel very important
Stayed 2 nights in Aug 2020
Response from mary on 11 Sept 2020
thank you for your review

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
Excellent hotel with friendly service
Stayed 1 night in Aug 2020
Response from mary on 11 Sept 2020
thanks ladies looking forward to see you again

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
A lovely hotel. Lovely people who own the hotel......a very comfortable room. Loved the little touches too eg...nice toiletries and slippers to use. A fabulous sea view from our room (room 4 ) Thank you
Stayed 1 night in Aug 2020
Response from Mary on 22 Aug 2020
Thank you for your review

8/10 Good

Leanne

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great bedroom, good location, broken shower
We stayed for a few days. Close to the seafront and cleethorpes pubs. Room was really lovely and clean. The shower was shared and didn’t work at all which was a shame!
Stayed 2 nights in Jul 2020
Response from Mary on 22 Aug 2020
Thank you for your review we’re glad you enjoyed your stay with us The shower does work, if you had informed us about this we would have shown you how it works

8/10 Good

Dr John

Liked: Cleanliness, staff & service, room comfort
Overnight stay for Football.
Overnight stay prior to Grimsby Town v Swindon Town (A 3-0 away win made this a great weekend). The Guest House is very close to both the Railway Station and the town with its friendly locals and good Sea Front, Pubs, Restaurants and Cafes. The (Family) room was spacious with a comfortable bed, nice shower and decent size TV. Nice Lady let me in and everything was easy thereafter.
Stayed 1 night in Dec 2019

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness, room comfort
We booked this last minute, it was very close to the promenade which was a bonus, Jean the lady who greeted us was very friendly,
Stayed 1 night in Aug 2019

4/10 Poor

Simon

Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly lady looked after us suggested things to do asked how we were and friendly to my son.Pool table suprise was a cool touch.
Stayed 3 nights in Aug 2019
Response from Mary on 28 Aug 2019
Thank you very much for your review, we will continue to improve on our work to make our guests as comfortable as we can

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Mary on 28 Aug 2019
Thank you very much for your review we will continue to improve on our services to our guests

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely placed on sea front. Very pleasant property. Rooms are nice and the beds are really comfy. Staff and owners are very welcoming and breakfast is worth getting up for. Couldn't have had a more pleasant stay.
Stayed 2 nights in Jun 2019
Response from Mary on 28 Aug 2019
Thank you very much for your review we will continue to improve on our services

8/10 Good

CATHERINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice, quiet room. Not much information given on check in or in the hotel guide ie not told check out time or any details on breakfast, just here are the keys for the doors really but then again I didn't ask either. Pleasant, friendly staff.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Mar 2019
Response from Mary on 23 Apr 2019
Thank you for staying with us, we do appreciate your review

6/10 Okay

Verified traveller

Location is very good for town and beach but on a noisy, busy street where parking was veru limited. I had to find parking on adjacent atreets. The staff member who greeted me was pleasant and helpful. The property itself was tired and basic.There was a dining room woth microwave and kettle etc for guest use. The bed was comfortable enough, The sanitary ware in the bathroom had been cleaned but the radiator and a pot of plastic flowers in there were thick with dust and tiles needed a good clean, as d8d the bath mat. This was a budget booking and so for what i paid the room itself was adequate. The standard of cleaning in the en suite was my main disappointment.
Stayed 2 nights in Mar 2019
Response from Mary on 26 Apr 2019
Thank you for your review

10/10 Excellent

michael

weekend break
`great location lovely room will use again
Stayed 1 night in Sep 2018

8/10 Good

Stephanie, Doncaster

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly
Very friendly staff and absolutely helpful, nice living arrangements. Pleased with the cleanliness of the room and nice quiet area.
Stayed 1 night in Sep 2018

10/10 Excellent

angie, scunthotpe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed over for my birthday, was close to the night life, the staff was very friendly, hotel was clean, would definitely stay there again
Stayed 1 night in Sep 2018

4/10 Poor

Julie, Barnsley

Disliked: Staff & service
Not what we expected
We went away expecting to stay at MJ Guest house . When we arrived the lady told us we were staying somewhere completly different with no explanation. The hotel was ok but never explained why the change
Stayed 1 night in Aug 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not good
We though we booked Bed&breakfast but it was room only . We start in lost place and this one I would not recommend. Was not the cleanest place
Stayed 1 night in Jul 2018
Response from Mary on 3 Aug 2018
We are sorry you felt like that at our establishment but it clearly stated that breakfast is optional extra we do breakfast you just need to pay for it separately

4/10 Poor

stefan

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not cheap and certainly not cheerful.
The shower was scalding and we couldn't turn it down to a comfortable heat so ended up having a bath.Next morning it didn't work at all. No-one around to report it. It was very outdated with bath and toilet mats - not necessary. floorboards all squeaky and the carpet needed changing. It had a very shabby feel. Was greeted by the owner locking up who wasn't very pleasant and made me feel like i was staying there for free. The pillow was rock hard.
Stayed 1 night in Jun 2018
Response from Mary on 15 Jun 2018
Very sorry about your experience with the shower and the lady that was checking you in definitely not the owner, this will be address

8/10 Good

Jake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in May 2018
Response from Mary on 6 Jun 2018
Thank you for your review

8/10 Good

COLIN

Liked: Cleanliness, staff & service, room comfort
Good location for bars and restaurants and handy for train station.
Response from Mary on 14 May 2018
Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Guest House
This guest house is really close to the promenades in Cleethorpes. I had a triple room with me and 2 kids and while it was a bit cramped it wasn't too bad. Flat screen TV with Digital channels and a fridge, room cleaned everyday with fresh tea and coffee, helpful staff. Only bad points where the plumbing, the saniflow system made some horrendous noises and the shower was either freezing or burn your skin off.

6/10 Okay

Dave, Huddersfield

Liked: Cleanliness, staff & service
Good value
Owners very welcoming, clean and tidy. Very close to the centre. Still no idea how to work the shower!

4/10 Poor

GB

Disliked: Staff & service

10/10 Excellent

Rich, Leicester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spot on
Everything you could ask for. Helpful staff,nice place!

6/10 Okay

jaywaj, Leeds

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Great location
very handy from my business perspective as it was about 1 minutes walk from the train station and local amenities.

10/10 Excellent

sheffieldgirl, sheffield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
spotless room
It was perfect. very friendly and homely environment with positive attitude from everyone.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great guest house, very friendly.
The owners were very friendly and helpful. The double room with en suite was very well decorated as was the rest of the guest house. It was immaculately clean and tidy and very well presented. I would definitely recommend this to friends and family. The stay was enjoyable and quiet.
Response from Mary on 6 Jun 2018
Thank you for your review