4/10 Poor
Debora
Travelled with partner
16 Jun 2024
Liked: Cleanliness
Disliked: Staff & service
When we checked in, we were told that we had to pay a city tax of €40 cash. We did not receive a receipt. This was my first problem. I did not feel comfortable with this, especially that they were insisting on cash. Since then we have paid city taxes of no more than two or three euros throughout our travels in Italy. The second thing was that when I went to the washroom, there was no water to wash my hands, my husband went out and told them at the front desk and they said it was because people were working on the street and they would remedy it. Within a few minutes, the water came back on no problem. We understand things like this happening however the next morning, I was in the shower , and turned the water on again no water. I was not very happy with this. I had to get out of the shower get dressed go to the front desk and again the water magically came on. I think they were shutting the water off and it had nothing to do with the people working on the street , I am not a deceptive person and I do not other people deceiving me. I would not recommend this place.