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Reviews of Iceberg Inn

2.5 out of 5
Iceberg Inn
184 Kelsey Blvd, Churchill, MB

Reviews

7.8

Good

Rating 10 - Excellent. 10 out of 21 reviews" "
Rating 8 - Good. 6 out of 21 reviews" "
Rating 6 - Okay. 0 out of 21 reviews" "
Rating 4 - Poor. 1 out of 21 reviews" "
Rating 2 - Terrible. 4 out of 21 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Angus, Sooke

Liked: Staff & service, amenities, property conditions & facilities
Bill is awesome.
Stayed 1 night in Apr 2024

10/10 Excellent

Bruce, North Gower

Travelled with partner
Liked: Cleanliness, staff & service
Northern hospitality. Hotel is rustic but clean and functional. It is short on dining and the amenities in the rooms but the host can get you anything you need to enjoy Churchill area.
Stayed 3 nights in Feb 2024
Response from bill on 4 Mar 2024
Dear Bruce,We are delighted to hear that you enjoyed your experience with us and that you appreciated our service. Your feedback is very valuable to us and it motivates us to keep improving our quality and standards. We would love to have you back soon and offer you an even more amazing experience. Thank you for choosing us and for sharing your review!

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Dr. Tapan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the Inn. Staff and Owner specially are very helpful.
Stayed 2 nights in Oct 2023

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly.
Stayed 3 nights in Aug 2023

8/10 Good

Gary

Stayed 2 nights in Jul 2023

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The manager Brahm was very helpful and informative about things to do in the area. The rooms are ok althougha little tired. The art work in the building makes this a unique place to stay.
Stayed 7 nights in Jul 2023

2/10 Terrible

Hoa, Winnipeg

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not recommended
Stayed 1 night in Mar 2023

8/10 Good

Hun, Winnipeg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairly good
Stayed 2 nights in Feb 2023

8/10 Good

Sajeevan

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property was right in front of the train station to start, while entering, I wasn't sure what to expect. I was welcomed by Bill who was atetentive throughout my stay.
Stayed 2 nights in Oct 2022

10/10 Excellent

Hans

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Just horrible caretaker. Could not care less
Stayed 2 nights in Sep 2022

4/10 Poor

Paul

Stayed 7 nights in Aug 2022

2/10 Terrible

Peter

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had a 9:00 check out which we were not told about and when we went to check out we were charged $ 50 as a late fee. The room is small, unventillated, appliances are old and worn, the carpets are dirty. Ruined my visit to Churchill
Stayed 2 nights in Jul 2022

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Bill on 28 Jul 2021
Dear William, This review made our day!

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

10/10 Excellent

Phyllis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hosts Ever
Bill and Angela go out of their way to make your stay the best ever. The inn is conveniently located and is kept very clean. Their service is the best we have ever experienced and we stay at 100’s of hotels every year
Stayed 4 nights in Oct 2020
Response from Bill on 21 Oct 2020
Thank you very much for such great review, Phyllis, we work really hard to offer the best accommodation in town, so we are happy to see the reflected on your last visit, we are really happy to see your review and hope to see you again soon.

2/10 Terrible

Jean

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This inn runs a highly disingenuous business. I booked a non-refundable queen suite, but once payment was made, I was informed by the staff that the room in question was not available. They then changed my booking without my consent to a shared room and offered no compensation or refund. The inn only offered the queen suite when I confronted them repeatedly about the issue.
Stayed 2 nights in Oct 2020
Response from Bill on 21 Oct 2020
Thank you for your feedback. We regret to hear that our “non-refundable” policy did not meet with your expectations, I am deeply sorry for your inconvenience caused by me. I am so sorry that you did not have the experience of a lifetime here in Churchill. I look forward to connecting with you directly to further discuss your concerns and hopefully be given the opportunity to welcome you back in the future to show you what a stay at the Iceberg inn should be like! Traveling to Canada’s North is not like visiting many parts of the world., this is a plane-in and train-in only community, you must plan very carefully for your air/train ticket booking, and please do more online research about your trip before you click “ book now” to avoid the chance of having to ask for a full refund of your hotel booking in the last minute we work really hard to offer the best accommodation in town for you, We hope that once you arrive, the Churchill magic will be waiting for you.

2/10 Terrible

MARK

o Refund
Because of COVID-19 Canada closed border with USA. Hotel refused to give refund. They said they only give credit for next year. I doubt I'll be able to go next year. Since my cancellation was not my fault I think I deserve a refubnd.
Stayed 4 nights in Oct 2020
Response from Bill on 21 Oct 2020
Thank you for your feedback. We regret to hear that “COVID-19 Canada closed border “did not meet with your expectations, I am deeply sorry for your inconvenience caused by COVID-19, however, the Canada-U.S. border closed to non-essential travel since March 18, 2020.I am so sorry that you did not have the experience of a lifetime here in Churchill. I look forward to connecting with you directly to further discuss your concerns and hopefully be given the opportunity to welcome you back in the future to show you what a stay at the Iceberg inn should be like! Traveling to Canada’s North is not like visiting many parts of the world., this is a plane-in and train-in only community, you must plan very carefully for your air/train ticket booking, and please do more online research about your trip before you click “ book now” to avoid the chance of having to ask for a full refund of your hotel booking in the last minute we work really hard to offer the best accommodation in town for you, we hope that once you arrive, the Churchill magic will be waiting for you.

10/10 Excellent

Pui

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended!
Beautiful inn with incredible paintings on walls and doors. Bill and Angela were the most welcoming host ever. Great location, it was only 2 mins walk from the train station. Place was clean. We stayed here for 6 days and we enjoyed every bit of it! You could also join a day tour with Angela, very reasonably priced compare to any other tour that were offered in town. She took excellent pictures too haha! We will definitely come back! Thank you!
Stayed 7 nights in Jul 2020
Response from Bill and Angela on 31 Jul 2020
Thanks for the awesome review, Pui! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

10/10 Excellent

Paul, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners ensure that guests are comfortable, safe, and able to experience what Churchill has to offer.
Stayed 3 nights in Feb 2020
Response from Hong Kong Bill Fong on 6 Mar 2020
Thank you so much for your kind words, Paul. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!