In-room safe, desk, iron/ironing board, free WiFi
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Reviews of First Residence Hotel

2.5 out of 5
First Residence Hotel
119, Jalan Sulaiman, Bandar, Chukai, Terengganu

Reviews

6.2
Rating 10 - Excellent. 4 out of 47 reviews" "
Rating 8 - Good. 17 out of 47 reviews" "
Rating 6 - Okay. 10 out of 47 reviews" "
Rating 4 - Poor. 10 out of 47 reviews" "
Rating 2 - Terrible. 6 out of 47 reviews" "

6.4/10

Cleanliness

6.4/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Muhammad Asyraf

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible. No one at the reception and we have to wait for more then 15mins before get into our room. The hotel a bit dull and the smell is terrible like an old building. Poor cleanliness. You can see dust from the fan ventilation inside toilet
Stayed 2 nights in May 2022

6/10 Okay

Verified traveller

Travelled with family
Disliked: Amenities
Nothing interesting.
Stayed 3 nights in Jan 2020

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The area a reception you would think the rest of the hotel would be a great experience. Not the case. The hallway to the room has old stained carpets. The hotels smell is a musty odour. The room also smelt the same and felt damp. The shower head was leaking.
Stayed 4 nights in Dec 2019
Response from Halim on 15 Dec 2019
Thank you for your feed back and we like to apologized for the inconvenience caused. we will take it as serious matter and action will be taken due this issue. Thanks again for your comment.

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, room comfort
Musty hallway and room
The price was okay. Firstly I was given a small room but no smell. Then, the water heater got short circuit, so I was transferred to another room for the other night, a bigger room but the room was so musty. I had to ask for some air freshener from the staff. They were kind to give me one but it wasn't much help.
Stayed 2 nights in Nov 2019
Response from AISHAH on 26 Nov 2019
we apologize and sincere regret about what happend, we will make sure the inconvenience won't happen againt

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with family and small children
just nice. hotel kat tengah2 bandar. senang nak cari makan, parking pun dekat.
Stayed 1 night in Oct 2019
Response from Aishah on 1 Nov 2019
Thank you for staying with us, we appreciate your reviews.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Tuk, New New York

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super fast wifi
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Pool!
Stayed 1 night in Apr 2019

8/10 Good

Ahmad

Business traveller
Liked: Cleanliness, staff & service
Just ok & all right
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Nor Aman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

2/10 Terrible

Sog, Malaysia

Disliked: Cleanliness, property conditions & facilities, room comfort
Poor hotel
With a broken bathroom’s door, a spoilt shower holder, loose shower and smelly room.
Stayed 1 night in Oct 2018

8/10 Good

Kuk Chian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Izety

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

4/10 Poor

Verified traveller

Dirty and with strong smoking smell
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Nurhafizah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome place
Nice place.. Spacious..clean..easy access to many shops,restaurant and banks.. Walking distance..

6/10 Okay

Alfred

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient town hotel
Simple, new and clean. Conveniently located in the town center. However the room, without windows, was a bit claustrophobic.
Stayed 1 night in Jan 2018
Response from AIN on 19 Feb 2018
Thank you for your feedback Sir.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable good stay and nice hotel.
Good location and easy to chill out... Overall the hotel service was good and assistance from reception are welcoming.
Stayed 1 night in Sep 2017

8/10 Good

Zulqarnain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Venue
Value for money. Very near to attraction venue.
Stayed 1 night in Jul 2017

8/10 Good

WAN MOHAMMAD HAIZAN

Liked: Cleanliness, property conditions & facilities, room comfort
Having difficulty to get the car parking.
Stayed 3 nights in Aug 2017

8/10 Good

hamid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is okay. Since i booked thru expedia they refuse my request to change room.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Purely for resting only
Check in, the staff was not smiling at all. Dont expect a welcoming hello too. Reach my floor, as I step out of the lift, moldy smell filled the entire floor. As I enter the room, the same smell. Maybe bad airation. The smell gone after A/C was turn on. The bed was nice. The toilet too. Overall, like the title, purely for resting, for single, business trip traveller like me. Not suitable for those with family. One plus point though, the location is very strategic to all main point (banks, restaurant, petrol station, grocery market). walkable distance.

6/10 Okay

Verified traveller

Disliked: Cleanliness

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

4/10 Poor

Mk

Wifi
So it said free wifi, but there's no wifi signal to be connected. Tries to contact staff through the room phone provided, fail to reach them. It was a tiring day for me ended up using my own phone data connection instead.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpected
Unexpected room.. Booking room get another room..

8/10 Good

hani, my

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel to stay
I WAS CHARGED EXTRA RM10 PER HOUR FOR LATE CHECKED OUT

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
nice carpet, great bed
the room advertised with "sea view" does not feature such. there is a strange smell on the 3rd floor. The room is rather comfortable, though. As for myself, the staff is hilariously unfriendly.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience.
We have booked two rooms. One room is ok, however the other room was terrible. The housekeeping did not refill toilet paper, shampoo and shower gel, also the spoon for coffee making was missing. And the most scary thing was cockroach. Not only one, there are cockroaches walked on floor and on room desk. Receptionist was not so friendly in resolving problem also. Disappointed.

4/10 Poor

Guest

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Shamsul

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

NURUL

Stayed 2 nights in Jul 2023

2/10 Terrible

LI LI

Stayed 1 night in May 2023

6/10 Okay

Majdan

Stayed 1 night in Jan 2021

6/10 Okay

Majdan

Stayed 1 night in Jan 2021

6/10 Okay

Fion

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Ada lipas kecil dalam bilik
Stayed 1 night in Jan 2020

2/10 Terrible

yujun

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

2/10 Terrible

Ger, Rotterdam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty hotel
Very bad and dirty hotel, fungus and cockroaches in my room. In corridors nasty smell.