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Reviews of The Chava Resort

4.5 out of 5
The Chava Resort
113 Moo 3, Choeng Thale, Phuket

Reviews

9.2

Wonderful

Rating 10 - Excellent. 26 out of 38 reviews" "
Rating 8 - Good. 10 out of 38 reviews" "
Rating 6 - Okay. 1 out of 38 reviews" "
Rating 4 - Poor. 0 out of 38 reviews" "
Rating 2 - Terrible. 1 out of 38 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2020

10/10 Excellent

Jiwon, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best holiday
Our first family trip away and it exceeded our expectations. The beach was literally across the street and beautiful. The hotel itself was so nice and peaceful - don’t expect a big resort with kids facilities. We loved that it was cosy and intimate and quiet. The restaurant had delicious food but breakfast could’ve had a bit more variety.
Stayed 5 nights in Mar 2018
Response from Peter Jones, General Manager on 8 Jan 2019
Thank you for choosing to stay with us here at The Chava and for your comments here.

10/10 Excellent

John & Kuniko, Hawaii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome boutique hotel in Surin Beach, Phuket
A small slice of safety/paradise in a designer boutique hotel close to beautiful Surin Beach. At check in the staff invite you to relax on comfortable chairs in a garden setting sipping cool fresh juice while they take care of everything at the front desk for you (bringing the usual paperwork to you as necessary). The hotel is built around a beautifully landscaped courtyard with large clean swimming pool and an excellent and versatile bar/cafe. There are numerous poolside lounges and a few cabanas for lounging all day sipping cocktails if that suits you. The usual tours to other parts of Phuket can be arranged at the hotel. Surin Beach is a very long white powder sand beach a leisurely five minute walk away across one street and down a path through a grassy area. The hotel provides complimentary beach towels, mats and umbrellas. The beach is fringed with a groves of trees providing day-round shade if desired. Local vendors are present but not intrusive, providing mini-cafes, massages, scooter rentals, etc. Vendors pack everything up at sunset. Perfect hotel and beach for young families and retired couples looking to relax and enjoy nature. Definitely not for the singles party crowd. Overall a most relaxing and enjoyable experience.
Stayed 3 nights in Mar 2018
Response from Peter Jones, General Manager on 8 Jan 2019
Thank you for choosing to stay with us here at The Chava and for your comments here.

10/10 Excellent

rena, scottsdsle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff beautiful grounds quiet fantastic
Great food, everyone lovely, great rooms, close to beach but feels like an oasis. Rooms huge.
Stayed 8 nights in Dec 2017
Response from Peter Jones, General Manager on 12 Jan 2018
Thank you Rena- we are glad all is to your liking-please enjoy your time with us and make sure to ask if there is anything else we can assist with. Kind Regards

10/10 Excellent

Kitty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfasts! Very friendly staff
Stayed 5 nights in Dec 2017
Thanks Kitty, we appreciate your comments. Kind Regards, Peter Jones, General Manager

10/10 Excellent

Spank Daddy, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff
Had a relaxed stay recently that was made awesome by extremely helpful staff - they managed to get us last minute tickets to Phuket Fantasea and stunning seats. Always helpful and full of useful local advice, would stay there again. Thank you Chava
Stayed 6 nights in Nov 2017
Response from Peter Jones on 7 Dec 2017
Thank you for your kind review and very glad that our staff were able to enhance your stay with us- we hope to have you return soon. Our wifi speed is generally good, however speed supply throughout Thailand is quite variable-sorry if this was a major issue for you-we often have very favorable comments regarding this. Kind Regards, Peter Jones, General Manager

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge Luxury Apartment
Great apartment style hotel! Apartment was huge and amazing! Pool great!
Stayed 4 nights in Nov 2017
Thank you for taking the time to post your comments- we are glad that you enjoyed your stay with us here at The Chava-kind regards, Peter Jones, General Manager

10/10 Excellent

clare, adelaide, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed, small resort in a great location
My husband and I stayed at the Chava with two 15 year old girls. We stayed in the two bedroom penthouse which was very spacious and comfortable. My husband and I absolutely loved the Chava and Surin beach because it is small, relaxed and beautiful. It was probably a little quiet for the girls as we travelled in October which is low season but perfect for us 😊 We were pleasantly surprised with the cost of food and drink at the resort.. It was not excessive at all. Definitely the best coffee, just like home. We found the hamburgers were not as good as the reviews, lacking salt/flavour, but that is being picky and quite easy to fix with a sprinkle of salt. Great staff, attentive without being obtrusive .... Highly recommend both the resort and the location.
Stayed 8 nights in Oct 2017
Response from Peter Jones on 14 Nov 2017
Thank you Clare for taking the time to post your comments and we are very glad that you enjoyed your stay with us. Peace and tranquility are something that we always try to provide-it seems this may have hit the mark for you! Noted your two comments about breakfast variety and our Burgers-rarely do we hear criticisms of these, however a little seasoning is an easy fix. Great coffee is something that we are proud of- glad you enjoyed. We hope to have you return again in the future. Kind regards, Peter Jones, General Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ONE OF THE BEST HOTELS I'VE STAYED IN
stayed 3 nights with 2 children (ages 8 and 5) great location, next to the beach, next to lots of handy shops. apartment size if great, with ability to cook and do washing yourself if you want to.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis in Phuket
Outstanding property with great rooms and pool area. Attentive staff. Away from the crowds.
Thank you Jeffrey for your comments- they are truly appreciated- we hope you will choose us again the next time you are travelling to Phuket-kind regards, Peter Jones, General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

anna, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay!
Great hotel, amazing service, great food/drink. Great recommendations.....booked all our tables, and gave us a late check-out, could not have asked for anything more! Oh, and it was my birthday and there was a cake in the fridge on arrival, lovely!
Response from Golf Suwanbodee on 23 Jul 2016
Hi Anna, Great to know you enjoy your time staying with us. We're looking forward to welcome you again when your next trip to Phuket :-) Regards, Golf Suwanbodee Operations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to relax with family and friends
Wonderful property right across the street from the beach. The rooms are large and in good condition.

10/10 Excellent

Amit Uday

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Glen, Newcastle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, we'll be back
Had four fantastic nights at The Chava and had a lovely time. We got one of the two bedroom suites with a plunge pool and loved it. Plenty of room for our family with great facilities. Great location - just a short walk through a well lit park to the beach and the main restaurant strip on the beach road. Surin Beach is a very chilled out location and The Chava is a quiet, peaceful place to relax and enjoy the great weather and hospitality. We'll be back!

10/10 Excellent

Hugues, Martinique

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Modern, Distinctive; Value: Acceptable price; Service: Professional, Courteous; Cleanliness: Spotless, Immaculate; A private residence , NOT A RESORT , 5 minutes walk to the beautiful beach

10/10 Excellent

Jeremy Dale, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and excellent service
Spent 4 nights there and did not want to leave. Friendly, helpful staff who went out of their way to make our stay enjoyable. A tranquil haven to return to after a day of action on Surin Beach. Hope to return next year.

2/10 Terrible

David, SIngapore

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Not Children Friendly
Unfortunately we were mislead about this place. How it can be called a resort is beyond us. It has minimal facilities and is very difficult to navigate with an infant in a stroller. Upon arrival we were told that "there was an arrangement with the hotel next door for access to the kids club so 'noisy kids' would not be heard at the Chava" Hardly family friendly or welcoming. The hotel is located away from the beach which is not accessible for a stroller. SInce we only arrived late afternoon we had to stay for one night out of a planned 4 and spent half of the next day seeking alternative accommodation. Not a relaxing way to start a break in beautiful Phuket.

10/10 Excellent

Chris, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Modern; Great massages. Restaurant serves excellent western and Thai food.

8/10 Good

MK

Liked: Room comfort

10/10 Excellent

Paul, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Would have been nice to have a restaurant in the resort, but cafe was great anyway.

10/10 Excellent

Mehrnaz, SF, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chava Resort
This was an absolutely gorgeous resort with very spacious apartments and wonderful staff. The hotel is conviniently located by the shops and restaurants and a very short walk to the beach. I absolutely loved my stay there.

8/10 Good

John, Burlington, ON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot for a quiet, family holiday
The Chava Resort is located near Surin Beach, smaller and much quieter than some of the more popular beach areas in Phuket. The beach and surrounding area offer a good selection of restaurants, masseuses, loungers, and activities like jetskis, parasailing, waterskiing, etc., but also a good spot to chill and enjoy the tranquility and pristine beach. Great if you've got small kids. The hotel is a short walk to the beach, across a small park. Some of the suites were still under construction, but the disruption was minimal. We were there at the end of low season (late October), so occupancy was very low. Service was great. Our unit was a 2 bed / 2 bath apartment, with full kitchen, liviing and dining rooms, laundry, and our own plunge pool. Again, great for a family. Overall the hotel facilities were nice but not extensive. Only complaint: no on-site gym, although you can use the facilities at a neighbouring hotel for a daily fee. Better yet, just go for a swim and a walk on the beach.

10/10 Excellent

Jodie, Noosa Heads, Qld, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back
Had a fantastic time at The Chava. Stayed in 4 different hotels during our stay in Phuket. This one was by far the best, and we will come back again.

10/10 Excellent

Verified traveller

Liked: Staff & service, room comfort
年末に6泊しました。部屋数が少ないためか、プールもすいていました。日本人も 少ないエリアで、ビーチ、レストラン どこに行っても日本人はいませんでした。 部屋は広くて ビーチに持っていくレジャーシートやパラソルもあって快適。洗濯機も物干しもあるので毎日洗濯ができて助かりました。 朝食はプールサイドの開放的なテーブル席で 好きなものを注文するスタイル。 ランチ、ディナーも出来ます。リーズナブルでおいしい。 特にハンバーガーがおいしかったです。 スタッフも皆 笑顔で気持ちが良かったです。 周囲にはコンビニやレストランも徒歩圏内であり、便利な場所。 滞在中 二回 オールドタウンに行きました。 タクシーで40分くらい。 往復5000円弱。 ホテル周辺とは全く違った雰囲気で おススメ。 一点だけ 気になったのは 部屋のソファにダニがいたらしく、ゴロゴロしていた息子は 帰国時 20箇所以上かまれて 痒がっていました。 私と娘も数カ所。 ソファに座るときには プール用のバスタオルを敷いたりするといいかもしれません。
Stayed 6 nights in Dec 2018
Response from Peter Jones, General Manager on 8 Jan 2019
The Chavaにご宿泊いただきありがとうございます。ご滞在を楽しんだことを嬉しく思います。

10/10 Excellent

Hideo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017
Thanks Hideo for posting your rating of our property- it is appreciated. Kind regards, Peter Jones, General Manager

10/10 Excellent

Reki, Japan

Liked: Cleanliness, staff & service, property conditions & facilities
ファミリーに最高のホテル／ Travels as if stay at your home
*English follows after Japanese 1歳7ケ月の娘を連れて滞在させていただきました。普段はイヤイヤ期で親を手こずらせる娘も、100平米の広いお部屋を縦横無尽に走り回り、3日間始終ご機嫌さんでした。スタッフの皆さんが子供に優しく接してくださり、とても居心地が良かったです。他のゲストもご家族連れが多く、乳児連れや小学生ぐらいのご兄弟もみんな楽しそうにプールで寛いでおられましたよ。 IHコンロ、レンジ、フルサイズの冷蔵庫、鍋や包丁など必要なキッチングッズもお部屋に揃っているので、娘のために日本から食材を持ち込み、普段と変わらない食事を取らせてあげられる点も幼児連れには助かりました。 英語版ですが、レセプションでDVDも貸してくださいます。我が家は子供向けのDVDを音楽がわりに付けっ放しにしていました。 足りないものは車で7、8分のスーパーで買い足せますが、持って行ったら良かったなと思う物は、アリの巣コロリ！豊かな自然の恵みを思えば当然ですがお部屋に蟻さんが入ってきます。気になる方は持参をオススメします(笑) 蚊も多いので、子供用の虫除けは大活躍しました。お風呂用の手桶も持って行くと、小さなお子さんと入浴する時に便利です。 ホテルスタッフの質が高く、ホスピタリティに溢れた最高のホテルです。また来ようねと言うと娘も笑顔でうん♪と言っていました(^-^) We'd stayed for 3nights with baby girl. She enjoyed comfortable over 100 square meters guest room. Other guest came with their children who are infant or toddler or more elder, they enjoyed swim at pool. Hotel room facilities which of kitchen, microwave helps cook for your kids. You can rent selected DVDs at reception. We were able to really enjoy phuket as if stay at home. Appreciate every chava resort crew members' warmest hospitality and professional service. Hope to see you soon!
Poolside
Rooms
Restaurant
Stayed 3 nights in Aug 2017

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great great and great
一次貼心的住宿，櫃台的專業服務令我們方便不小。房間空間大，孩子愛極了!早餐的質素很好，總括來說是一次很愜意舒適的旅行。
Stayed 4 nights in Jul 2017
感謝您的親切回顧*我們感謝您的意見 - 善意的問候，Chava

8/10 Good

koh, 東京

Liked: Staff & service, property conditions & facilities, room comfort
プール付きの部屋
4泊滞在致しました。プール付きの部屋は広く快適でした。スタッフも親切で良いホテルかと思います。 アメニティに関しては最低限という内容です。もう少し内容を改善した方が良いと思いました。 立地に関しては、ビーチも近くゆっくり過ごすには便利な立地です。

8/10 Good

anne marie, france

Liked: Cleanliness, room comfort
Disliked: Staff & service
Ça ressemble plus à une résidence qu'à un hotel , appartement superbe,piscine très belle. Par contre petit déjeuner très moyen et personnel du bar pas tres accueillant ! Belle Plage à proximité mais accès difficile et très sale !!
Response from Peter Jones on 24 Mar 2017
Chère Anne-Marie, je vous remercie d'avoir pris le temps de poster vos commentaires concernant votre séjour récent avec nous ici à Phuket, heureux que vous ayez trouvé nos appartements à votre goût. Nous espérons néanmoins que cela vous aidera dans vos recherches. Original en anglais Language Weaver Notez cette traduction: Merci pour votre évaluation Mauvaise Bonne Aussi très décevant de lire que notre personnel du bar n'étaient pas très accueillant, je ferai de mon mieux pour les rendre axés sur les besoins de nos clients. L'accès à la plage est à environ 3 minutes de marche à travers un parc et la plage elle-même est généralement superbe en Février- également incertain pourquoi vous l'avez trouvé différent de celui-ci. En espérant que vous nous choisirez à nouveau dans le futur-gentil salutations, Peter Jones, directeur général.

8/10 Good

KEUNYOUNG

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
시설은 넓고, 청결도는 준수합니다. 그러나, 룸 바로 앞에 있는 plunge pool은 관리가 잘 안되어있어 이용하지 못했습니다. 레스토랑 서빙 직원들의 서비스 및 마인드는 기대에 훨씬 못 미쳤습니다. 리셉션 직원들이 서비스 마인드가 훌륭했습니다. 이용할 수 있는 자체 facility는 pool 외에는 거의 없으니 참고하세요.
귀하의 최근 체류에 대한 귀하의 의견을 게시 할 시간을내어 준 경영에게 감사드립니다. 귀하의 플 런지 풀은 매일 잎사귀가 없어야했기 때문에 사용할 수없는 이유가 확실하지 않습니다. 레스토랑 서비스 직원에 관한 귀하의 의견을 바탕으로 고객의 기대에 부응하는 우리 팀을 더욱 교육시킬 계획입니다. 일반적으로 직원 대부분에 대해 긍정적 인 평가를 얻습니다. 우리가 다시 한번 푸켓을 방문한다면 미래에 우리를 다시 고려하게되기를 바랍니다. Peter Jones, 총책임자

8/10 Good

EKATERINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Тихий и спокойный отель с полноценной кухней
На фотографиях номер выглядит намного свежее, чем на самом деле. Возникали проблемы с сантехникой и не раз, исправляли быстро, но всю ночь подтекающий унитаз сильно напрягал. Посудомоечная машина была изначально сломана, починить так и не смогли. Завтраки очень скромные, а обслуживание на завтраках просто ужасное и наверно это оставило самые неприятные воспоминания.. Также считаю минусом отсутствие телефонов в спальнях. Из плюсов это месторасположение отеля, живописный бассейн и хорошее оснащение кухни посудой. Также наличие стиральной машины с сушкой и качественная уборка номера. По моему мнению не соответствует цене.

10/10 Excellent

Chappie, 東京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
いつも笑顔で最高の接客
写真で見た通り広くてキレイなホテルでした。 タイトルにもある通りフロントの方や清掃の従業員の方など、いつも笑顔で接客をしてくれた為、非常に気持ちが良かったです。 空港の送り迎えをしていただいたホテルの運転手さんは日本語が上手で地元の人気のレストランを紹介して頂きました。 家族連れが多く、ゆっくり過ごしたい方にオススメです。今回は3泊とショートステイでしたがとっても良い時間を過ごさせて頂きました。 次の機会があればもう少し長く宿泊したいです。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ホテルのスタッフ全員が、とにかく親切！！ 無理な依頼事も笑顔で、すぐに対応してくださりました！！本当に素敵なホテルでした！
Response from Golf Suwanbodee on 23 Jul 2016
Hi We're more than happy to know that you had a great staying with us. We're looking forward to welcome you back when your next trip to Phuket :-) Regards, Golf Suwanbodee Operations Manager

10/10 Excellent

Guinea Pig, Kyoto, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
広大な部屋の隠れ家ホテル
一番狭い部屋でも驚くほどの大きさで、２ベッドルーム、大きなリビング、キッチン付きであった。食洗機や洗濯機も付属している。ルームサービスやプールサイドの食事もおいしかった。室内は清潔であったが、建物などの清掃はあまり行き届いていない印象。 プールはやや深いため、子供は遊びにくい。 周囲のコンビニで食品を購入して部屋で食べる事もできる。 近くのビーチが工事中であったのが残念。

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
広い部屋
ホテルは清潔で広さも十分です。キッチン完備で長期滞在向け。シービューの部屋ですが、海から遠く木々に邪魔されほとんど海は見えません。プールビューの部屋がいいでしょう。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
最高のリゾート
プーケットは初めてでしたが、すばらしいホテルにあたり、ラッキーでした。部屋は非常に広く、我々の滞在したは最も下のクラスの部屋でしたが、ベッドルーム、シャワー、トイレがそれぞれ二つずつありました。好きなものをオーダーするタイプの朝食も質が高く、数日間の滞在なら、飽きることはありません。 滞在客はほとんど欧米の人で、日本人を含めたアジア人の姿は見かけませんでした。したがって、従業員との英語でのコミュニケーションは必須ですが、リゾート気分を味わうには良いと思います。 観光を考えた時の立地はやや悪いですが、タクシーに乗ればどこでも行けます。それよりも都会の喧騒を離れて静かに過ごせる事の方が我々にはメリットに感じました。