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Reviews of Norn Talay Surin Beach Phuket

4 out of 5
Norn Talay Surin Beach Phuket
105/2 Srisoonthorn Road, Moo 3, Thalang, Choeng Thale, Phuket

Reviews

8.2

Very good

Rating 10 - Excellent. 155 out of 374 reviews" "
Rating 8 - Good. 131 out of 374 reviews" "
Rating 6 - Okay. 60 out of 374 reviews" "
Rating 4 - Poor. 16 out of 374 reviews" "
Rating 2 - Terrible. 12 out of 374 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved being able to see the ocean from the balcony in our room and open the window in the shower to overlook the ocean.
Stayed 4 nights in Oct 2023

8/10 Good

Cornell

Stayed 2 nights in Jul 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach-side with great ocean view
A lovely, modern hotel with direct beach access, and an expansive roof with a swimming pool and great ocean views
Stayed 4 nights in Mar 2023

8/10 Good

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend staying here for at least a few nights before catching a flight at the airport. The hotel itself is nothing crazy but still pretty nice, the staff are nice and your room is cleaned properly but it smelled like the sewer right outside my room. The location is what is so great, there is easy access to Surin Beach which is a really cool spot and if you journey just a bit to the other side you can visit Laem Sing Beach. Surin beach for sure has more going on but i recommend checking out both. Additionally, there are some decent restaurants and massage/spa parlors in the area.

8/10 Good

Marcel

Stayed 5 nights in Feb 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and location, the breakfast buffet was very nice. Great access to Surin beach.
Stayed 14 nights in Feb 2020

10/10 Excellent

Mikhayil

Stayed 4 nights in Feb 2020

8/10 Good

Roman, bratislava Slovakia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overlooking the ocean and the ever-repeating sea surf.
Stayed 19 nights in Feb 2020

4/10 Poor

Verified traveller

Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Don’t be fooled
The money we paid for a “4 stars hotel” are not worth it. This hotel isn’t a 4 star one considering the dirty duvets, bad smell in the room, old furniture full of stains, dirty windows and mirrors. The shower is terrible with wooden windows which never closed. When someone above you was taking a shower, their water was pouring in your shower due to the windows which won’t close. You should see the fan at the restaurant- full of dirt and dust:)) also, even if the staff is friendly they don’t speak English. If I was managing this hotel, I would make from it a really great one with such a view and great location and be more careful with the services I offer. Pls avoid eating at their restaurant, there are lots good ones at 5-7 min walking.
Stayed 4 nights in Feb 2020

6/10 Okay

Jack, Santa Monica

Liked: Staff & service
Disliked: Property conditions & facilities
Beautiful location. Good food. Easy access to the beach. Some of the hallways have a rotting water/ sewage smell. I mentioned this to multiple staff members. They shrugged and said, “What smell?” I took from that, “This is Thailand, things smell.” Otherwise great hotel.
Stayed 6 nights in Jan 2020

6/10 Okay

Andrew, London

Liked: Cleanliness, staff & service
Good location with direct access to surin beach. Lobby area as per pictures. Room spacious and clean. Had a room which was a connecting room (201A), I could hear the people in the room next door through the connecting doors so not good sound proofing. Balcony area was big however had only 1 chair (was just me anyway) but the glass of the balcony could do with a clean!! Good variety for breakfast. Only had toast so couldn’t comment on the rest. Would stay again but only for a few nights.
Stayed 1 night in Jan 2020
Response from Surin Beach Resort on 2 Feb 2020
Dear Andrew, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and we’re looking forward to welcome you again!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Nice place, comfy bed, great balcony. The staff is super friendly and check in was easy. Location is fine. Not a ton of things to walk to unless you walk up/down a huge hill on the road but right on the beach, great views. There was a smell in our bathroom that I didn’t love but nothing unbearable.
Stayed 1 night in Jan 2020
Response from Surin Beach Resort on 11 Jan 2020
Dear Patrick, Greetings from Surin Beach Resort! Thank You for taking a moment to write us an encouraging review. We are glad that you loved our services; our dedicated staffs will surely be glad hearing it from you. In regards with your concern, rest assured that this will be discussed to the management so improvement can be done. Thank you so much for the appreciation and we do hope to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a great and affordable stay!
Stayed 1 night in Dec 2019
Response from Surin Beach Resort on 5 Jan 2020
Greetings from Surin Beach Resort! Thank you so much for your kind words! We are thrilled that you loved our services, our staffs will definitely be happy to read what you wrote. Looking forward to your next visit with us

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Rooms are adequate Shower adequate Beautiful views of beach from balcony
Stayed 4 nights in Dec 2019
Response from Surin Beach Resort on 26 Dec 2019
Greetings from Surin Beach Resort! Thank you so much for taking a moment to write us an incredible review. We are glad that you loved our services, thank you for the appreciation

8/10 Good

Sajid

Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place . Great view . Perfect see . White sand .
Stayed 2 nights in Nov 2019
Response from Surin Beach Resort on 25 Nov 2019
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2019

6/10 Okay

Norma

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2019

10/10 Excellent

Gurdevsingh, New Delhi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice property management staffs everything is good....
Stayed 4 nights in Oct 2019
Response from Surin Beach Resort on 13 Oct 2019
Greetings from Surin Beach Resort! Thank you so much for taking a moment to write us an incredible review. We are glad that you loved our services, thank you for the appreciation

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to beach was good .... room right next to a walk way where people could look into your room, not good
Stayed 3 nights in Oct 2019
Response from Surin Beach Resort on 14 Oct 2019
Greetings from Surin Beach Resort! Thank you for taking the time to give your feedback. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us.

6/10 Okay

Annie

Liked: Staff & service
Stayed 2 nights in Aug 2019
Response from Surin Beach Resort on 21 Aug 2019
Greetings Ms. Annie! Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience.

10/10 Excellent

Verified traveller

Stayed 4 nights in Aug 2019
Response from Surin Beach Resort on 15 Aug 2019
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and we’re looking forward to have you again!

10/10 Excellent

Ben, Singapore

Travelled with partner
Liked: Staff & service, amenities
3rd time staying here, always amazing, you can’t beat it in terms of location and views for the price. Very clean rooms and nice staff. Breakfast selection was limited but that’s to be expected in the off season as a lot of food would go to waste if there was a big spread. Top floor pool could do with some renovation of its tiles.
Stayed 4 nights in Jun 2019
Response from Surin Beach Resort on 21 Jun 2019
Dear Ben, Thank you so much for leaving us a wonderful review! Also, thank you for appreciating the location,rooms, and staffs. Staffs will be pleased hearing your appreciation. Looking forward to welcome you again.

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Disliked: Cleanliness
This place is in great location. The beach is in front of hotel. I just stay one day so I can not complain too much but the towels and the pillows was not clean.
Stayed 1 night in Jun 2019
Response from Surin Beach Resort on 21 Jun 2019
Greetings from Surin Beach Resort! Thank you so much for leaving us such a wonderful review. We are glad that you loved our services as well as appreciating the view of Surin beach. We want to extend our sincerest apologies concerning all the issues that you have faced.Looking forward to welcome you again.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, room comfort
Walk to the beach
What an amazing hotel, rooms open up to balcony overlooking the ocean. The hotel itself could use a little maintenance and updating. But, wow...open the sliding glass doors, turn on the fan and sleep to the sound of the ocean. Great breakfast. Great staff. Walk to the beach!
Stayed 1 night in May 2019
Response from Kwang on 10 Jun 2019
Dear Value Guest, Thank you so much for your feedback. We are so pleased that enjoyed your recent stay with us here at Surin Beach Resort, Phuket, Thailand. boutique hotel in Phuket, Thailand. We do hope that you travel to Phuket, Thailand again soon and be sure to let us know when you’re coming so we can reserve your favorite room for you. Hotel Management, Surin Beach Resort, Phuket, Thailand

6/10 Okay

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surin
A bit too far away from the local eating and drinking places. But views from pool and beach very good
Stayed 14 nights in Apr 2019
Response from Hotel Management, Surin Beach Resort, Phuket, on 6 May 2019
Dear Value Guest, Thank you so much for your feedback. We are so pleased that enjoyed your recent stay with us here at Surin Beach Resort, Phuket, Thailand. boutique hotel in Phuket, Thailand. We do hope that you travel to Phuket, Thailand again soon and be sure to let us know when you’re coming so we can reserve your favorite room for you.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to the beach very friendly staff. Breakfast was good
Stayed 4 nights in Apr 2019
Response from Hotel Management on 6 May 2019
Dear Value Guest, Thank you so much for your feedback. We are so pleased that enjoyed your recent stay with us here at Surin Beach Resort, Phuket, Thailand. boutique hotel in Phuket, Thailand. We do hope that you travel to Phuket, Thailand again soon and be sure to let us know when you’re coming so we can reserve your favorite room for you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were ever helpful. The view was great also for sun rise and sun sets.
Stayed 3 nights in Apr 2019
Response from Hotel Management on 7 Apr 2019
Dear Value Guest, Thank you so much for your feedback. We are so pleased that enjoyed your recent stay with us here at Surin Beach Resort, Phuket, Thailand. boutique hotel in Phuket, Thailand. We do hope that you travel to Phuket, Thailand again soon and be sure to let us know when you’re coming so we can reserve your favorite room for you.

6/10 Okay

Bart

Liked: Staff & service
Disliked: Cleanliness
Booked Ocean front and could not see the water due to trees in front of room. Cleanliness of bathroom not good. Prior guests hair in the shower, but not removed for the two days of stay. Clippings on the floor. Aircon kept turning off by itself at night. Power kept tripping for room.
Stayed 2 nights in Mar 2019
Response from Hotel Management on 7 Apr 2019
Dear Value Guest, Thank you so much for your feedback. We are so pleased that enjoyed your recent stay with us here at Surin Beach Resort, Phuket, Thailand. boutique hotel in Phuket, Thailand. We do hope that you travel to Phuket, Thailand again soon and be sure to let us know when you’re coming so we can reserve your favorite room for you.

6/10 Okay

Katie

Liked: Staff & service
Disliked: Property conditions & facilities
Great staff - room needs updating
Very nice location and great service. However, I felt the room could use some updating. The ceiling in our room leaked. Also the shower pressure was so low and the shower head sprayed everywhere it was almost unusable. The breakfast included in the room was not good and definitely did not appear sanitary. Ultimately, the staff made the stay a lot better and were very helpful.
Stayed 2 nights in Mar 2019
Response from Hotel Management on 7 Apr 2019
Dear Value Guest, Thank you so much for your feedback. We are so pleased that enjoyed your recent stay with us here at Surin Beach Resort, Phuket, Thailand. boutique hotel in Phuket, Thailand. We do hope that you travel to Phuket, Thailand again soon and be sure to let us know when you’re coming so we can reserve your favorite room for you.

10/10 Excellent

nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surin Sunset Spot
Amazing place. We got the room with the pool right off the patio. Got room service drinks delivered to the room to watch the magnificent sunsets. Beach is a short walk down the stairs. We have our own little cove with clear water and sea life swimming around...good for snorkeling or just taking a short little swim with your goggles. There is a nice strip of restaurants a short walk down the beach...not more than 2-3 minutes...with delicious Thai foods like chicken skewers, spring rolls, chicken curry and grilled prawns. Would stay here again and would absolutely pay the extra cash to get the poolside room with the view. Staff was incredibly friendly and helpful...always smiling. Great breakfast bar free with room. Good vibes around this place. 10/10.
Stayed 4 nights in Mar 2019
Response from Hotel Management on 19 Mar 2019
Dear Value Guest, Thank you so much for your feedback. We are so pleased that enjoyed your recent stay with us here at Surin Beach Resort, Phuket, Thailand. boutique hotel in Phuket, Thailand. We do hope that you travel to Phuket, Thailand again soon and be sure to let us know when you’re coming so we can reserve your favorite room for you.

6/10 Okay

Verified traveller

Travelled with partner, Travelled with group
Disliked: Amenities
Dirty roof top pool. Dangerous path to beach. Basic and few amenities. Good location.
Stayed 3 nights in Mar 2019
Response from Hotel Management on 19 Mar 2019
Dear Value Guest, Thank you so much for your feedback. We are so pleased that enjoyed your recent stay with us here at Surin Beach Resort, Phuket, Thailand. boutique hotel in Phuket, Thailand. We do hope that you travel to Phuket, Thailand again soon and be sure to let us know when you’re coming so we can reserve your favorite room for you.

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Dangerous path to beach definitely not for the unfit! Pool on roof filthy !very disappointing
Stayed 3 nights in Mar 2019
Response from Hotel Management on 19 Mar 2019
Dear Value Guest, Thank you so much for your feedback. We are so pleased that enjoyed your recent stay with us here at Surin Beach Resort, Phuket, Thailand. boutique hotel in Phuket, Thailand. We do hope that you travel to Phuket, Thailand again soon and be sure to let us know when you’re coming so we can reserve your favorite room for you.

8/10 Good

Jessica, California, CA

Travelled with partner
Liked: Staff & service
3 stars hotel with 5 stars view. Views are amazing from our private pool access room.
Stayed 2 nights in Mar 2019
Response from Hotel Management on 16 Mar 2019
Dear Value Guest, Thank you so much for your feedback. We are so pleased that enjoyed your recent stay with us here at Surin Beach Resort, Phuket, Thailand. boutique hotel in Phuket, Thailand. We do hope that you travel to Phuket, Thailand again soon and be sure to let us know when you’re coming so we can reserve your favorite room for you.

8/10 Good

Verified traveller

Liked: Room comfort
Stayed 2 nights in Feb 2019
Response from Hotel Management on 3 Mar 2019
Dear Value Guest, Thank you so much for your feedback. We are so pleased that enjoyed your recent stay with us here at Surin Beach Resort, Phuket, Thailand. boutique hotel in Phuket, Thailand. We do hope that you travel to Phuket, Thailand again soon and be sure to let us know when you’re coming so we can reserve your favorite room for you.

8/10 Good

Fionna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2019
Response from Hotel Management on 27 Feb 2019
Dear Value Guest, Thank you so much for your feedback. We are so pleased that enjoyed your recent stay with us here at Surin Beach Resort, Phuket, Thailand. boutique hotel in Phuket, Thailand. We do hope that you travel to Phuket, Thailand again soon and be sure to let us know when you’re coming so we can reserve your favorite room for you.

8/10 Good

Verified traveller

Stayed 9 nights in Feb 2019
Response from Hotel Management on 7 Apr 2019
Dear Value Guest, Thank you so much for your feedback. We are so pleased that enjoyed your recent stay with us here at Surin Beach Resort, Phuket, Thailand. boutique hotel in Phuket, Thailand. We do hope that you travel to Phuket, Thailand again soon and be sure to let us know when you’re coming so we can reserve your favorite room for you.

10/10 Excellent

Sin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent beach nearby
The location is excellent. Surin beach is right below the hotel and the water is crystal water!! There is the best restaurant in phuket just at the beach. We also love the massage service and rooftop beach (highly recommend to try both) provided by the hotel where you can relax completely or enjoy the overview of the entire beach! The only thing to improve is the shower that it’s blocked and the water doesn’t run smoothly.
Stayed 3 nights in Feb 2019
Response from Hotel Management on 16 Feb 2019
Dear Value Guest, Thank you so much for your feedback. We are so pleased that enjoyed your recent stay with us here at Surin Beach Resort, Phuket, Thailand. boutique hotel in Phuket, Thailand. We do hope that you travel to Phuket, Thailand again soon and be sure to let us know when you’re coming so we can reserve your favorite room for you.

10/10 Excellent

Craig Bender

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Views!
Nothing really to complain about with this hotel. You will be pleased. Especially if you have an ocean facing room!
Stayed 1 night in Jan 2019
Response from Hotel Management on 16 Feb 2019
Dear Value Guest, Thank you so much for your feedback. We are so pleased that enjoyed your recent stay with us here at Surin Beach Resort, Phuket, Thailand. boutique hotel in Phuket, Thailand. We do hope that you travel to Phuket, Thailand again soon and be sure to let us know when you’re coming so we can reserve your favorite room for you.

10/10 Excellent

BB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
closest to beach ever compared to my previous stays in phuket room was always clean well, amenities replenished timely cafe staff were mostly friendly would be better if there's more selction of Thai food then typical English breakfast
Stayed 6 nights in Jan 2019
Response from Hotel Management on 2 Feb 2019
>Dear Value Guest, Thank you so much for your feedback. > >We are so pleased that enjoyed your recent stay with us here at Surin Beach Resort hotel in Phuket, Thailand. We do hope that you travel to Phuket, Thailand again soon and be sure to let us know when you’re coming so we can reserve your favorite room for you.

10/10 Excellent

Tekani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
It was beautiful. We loved the place
Stayed 7 nights in Dec 2018
Response from Hotel Management,Surin Beach Resort, Phuket on 23 Dec 2018
Dear Value Guest, Thank you so much for your feedback. We are so pleased that enjoyed your recent stay with us here at Surin Beach Resort, Phuket, Thailand. boutique hotel in Phuket, Thailand. We do hope that you travel to Phuket, Thailand again soon and be sure to let us know when you’re coming so we can reserve your favorite room for you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2018
Response from Hotel Management,Surin Beach Resort, Phuket on 23 Dec 2018
Dear Value Guest, Thank you so much for your feedback. We are so pleased that enjoyed your recent stay with us here at Surin Beach Resort, Phuket, Thailand. boutique hotel in Phuket, Thailand. We do hope that you travel to Phuket, Thailand again soon and be sure to let us know when you’re coming so we can reserve your favorite room for you.

6/10 Okay

Envy

Liked: Cleanliness, staff & service
The hotel was okay nothings spectacular! Kind of far from the main towns. I did like my room with the pool and the beach was right there!
Stayed 3 nights in Dec 2018
Response from Hotel Management,Surin Beach Resort, Phuket on 23 Dec 2018
Dear Value Guest, Thank you so much for your feedback. We are so pleased that enjoyed your recent stay with us here at Surin Beach Resort, Phuket, Thailand. boutique hotel in Phuket, Thailand. We do hope that you travel to Phuket, Thailand again soon and be sure to let us know when you’re coming so we can reserve your favorite room for you.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Stayed 3 nights in Dec 2018
Response from Hotel Management on 17 Dec 2018
Dear Value Guest, Thank you so much for your feedback. We are so pleased that enjoyed your recent stay with us here at Surin Beach Resort, Phuket, Thailand. A 4 stars boutique hotel in Phuket, Thailand. We do hope that you travel to Phuket, Thailand again soon and be sure to let us know when you’re coming so we can reserve your favorite room for you.

4/10 Poor

Vyron, Perth

Liked: Cleanliness
Disliked: Staff & service
The staff have poor English and the resort is doing renovations with people staing there so very noise and painting work all around the room.
Stayed 8 nights in Nov 2018
Response from Hotel Management, Surin Beach Resort on 20 Dec 2018
We will address this directly

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Oct 2018
Response from Kwang on 9 Nov 2018
Dear Value Guest, Thank you so much for your feedback. We are so pleased that enjoyed your recent stay with us here at Surin Beach Resort, Phuket, Thailand. A 4 stars boutique hotel in Phuket, Thailand. We do hope that you travel to Phuket, Thailand again soon and be sure to let us know when you’re coming so we can reserve your favorite room for you. Hotel Management, Surin Beach Resort, Phuket, Thailand

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Kwang on 9 Nov 2018
Dear Value Guest, Thank you so much for your feedback. We are so pleased that enjoyed your recent stay with us here at Surin Beach Resort, Phuket, Thailand. A 4 stars boutique hotel in Phuket, Thailand. We do hope that you travel to Phuket, Thailand again soon and be sure to let us know when you’re coming so we can reserve your favorite room for you. Hotel Management, Surin Beach Resort, Phuket, Thailand

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2018
Response from Kwang on 9 Nov 2018
Dear Value Guest, Thank you so much for your feedback. We are so pleased that enjoyed your recent stay with us here at Surin Beach Resort, Phuket, Thailand. A 4 stars boutique hotel in Phuket, Thailand. We do hope that you travel to Phuket, Thailand again soon and be sure to let us know when you’re coming so we can reserve your favorite room for you. Hotel Management, Surin Beach Resort, Phuket, Thailand

6/10 Okay

Neville

Spectacular views
We chose this hotel because of the proximity of the ocean and the spectacular views and we certainly weren't disappointed in that respect. The ocean views are amazing from every room, the restaurant and the pools. While the rooms were fine you probably wouldn't pick this hotel if it wasn't for the views. Maintenance doesn't seem a high priority with management there. Though it's only a 10 min walk to the main street it is a walk where you don't really pass any shops at all on the way so in that respect is not on the best side of Surin
Stayed 8 nights in Aug 2018