2/10 Teruk
Grant
Mengembara bersama keluarga
2 Sep 2025
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Room 113 at this Expedia "Wonderful" rated farce was truly a misfortune. Management lies and the hotel is a shame to the IHG brand. First, the hotel is situated very poorly. You enter via a gas station on a small, narrow lot that has the Holiday Inn and a gas station and a convenience store fighting for parking. Right next to Canada Hwy 1, so road noise all night. Lot smells like a dumpster so the rooms get that ripe smell through the AC. Very limited parking with spaces too tight for even mid-size SUV's and trucks. The beds are hard like they use trampoline springs. Pool area has no hot tub and is maybe 8x5 yds with almost no seating. Just with two small families all the tables and seats are taken and it is painfully loud. Only one Concierge on a long weekend Sat?!? She was great and tried her best but even getting towels for the pool took 10 min of waiting as there was a queue to checkin and just one line. USB power port was damaged and a short circuit hazard. The bathtub faucet actually fell off and slammed next to my young daughter's feet nearly injuring her. I tried to call the front desk but no one was there, so I had to leave an urgent message requesting repair so we can actually shower after hiking. Even after calling the front desk twice I could not get a person or a reply to my voice message. Finally got a call back from Sharma the manager near 11p - no other room or maintenance could be provided. I was told by the manager Sharma to contact the front desk manager
Grant
Menginap 2 malam pada Ogo 2025
