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Reviews of Hotel Villa Fontana

2.5 out of 5
Hotel Villa Fontana
Av de los Héroes 181, Centro, Chetumal, QROO

Reviews

8.2

Very good

Rating 10 - Excellent. 48 out of 117 reviews" "
Rating 8 - Good. 49 out of 117 reviews" "
Rating 6 - Okay. 5 out of 117 reviews" "
Rating 4 - Poor. 5 out of 117 reviews" "
Rating 2 - Terrible. 10 out of 117 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Ortwin

Excellent customer service.
Stayed 1 night in Mar 2024

8/10 Good

Emilia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The service was so nice with us the Hotel is simple but have everything in a good condition.
Stayed 1 night in Feb 2024

10/10 Excellent

Lisa

Stayed 3 nights in Jan 2024

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Shajira

Stayed 1 night in Dec 2023

8/10 Good

Lloyd

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Anthony or Lisa

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Staff Ever!!!
The staff was incredible.. from check in to check out.. absolutely WONDERFUL.. housekeeping as well. I will ALWAYS stay there when I come to town! Fabulous staff!!
Stayed 1 night in Oct 2023

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

Jyoti

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
This was my first time at this hotel. I thought, maybe I'll give it a shot. When we arrived, we got our rooms and I notice there was a roach under the corner of the bed. >.< I also felt warm in the room, thought maybe the AC isn't low enough. I charged the setting and it didn't make much of a difference. There's also the wifi that wasn't working as good; and this is with the modem literally right outside the door. Then there's also customer service. We had to ask for a soap bar at the front desk just for them to let me know they don't have. Thankfully, I brought my body wash. Now, when leaving the hotel to go get lunch, we noticed there were 3 rooms that were being cleaned. Each with a soap bar on the side of the bed. We were basically lied to, over soap!? We asked again just to be lied to again for not having any soap bars when we passed 3 rooms with them on the bed. It's sad to have such customer service along with the other things listed. I really wanted to like this hotel. But I now understand why the price is low.
Stayed 1 night in Jun 2023

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

MD ALI

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ac not working. Not good water service .no soap washroom
Stayed 2 nights in Apr 2023

8/10 Good

Ishmael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Kenny

Stayed 1 night in Apr 2023

2/10 Terrible

andrea

Travelled with group
Liked: Cleanliness, property conditions & facilities
I booked and paid for two separate rooms, The desk insisted that I had booked one room for two people. I had to book another room in desperation. The hotel is spotless!
Stayed 1 night in Mar 2023

10/10 Excellent

MD ALI

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Yes good i like it’s safe

6/10 Okay

ADRIAN

Travelled with family and small children
Liked: Property conditions & facilities
Was an average hotel

10/10 Excellent

maria

Stayed 2 nights in Aug 2022

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option for a short stay.
Clean, staff was helpful. Street parking, rooms a little small but for 2 people will be ok. Walking distance to the restaurant zone.
Stayed 1 night in Mar 2022

2/10 Terrible

Samantha Gabriela Susana

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022

2/10 Terrible

PIERRE

Disliked: Amenities, property conditions & facilities
Bery bad internent . Toilets plugged up. This is a dated hotel and there s many hotels close to there that are nice and the same price or cheaper. The staff was ok but most do not speak english .and no english t v my hitel was dissapointing at best
Stayed 3 nights in Jan 2022

10/10 Excellent

Gonzalo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Budget stay. Hotel is located on a second floor above a convenience store called OXXO. Good for the price, be prepared to carry your luggage on a steep staircase. Add picture has nothing to do with the property.
Stayed 1 night in Jan 2022

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fair price for one night stay
Fair price for one night stop. Highly recommend cafe across road.
Stayed 1 night in Nov 2021

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Marco, Texas

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente locación Buen precio Personal amable Cuarto limpio El hotel no es de lo mejor pero si estás viajando de lejos a conocer un lugar nuevo no es para encerrarse en el cuarto solo para descansar y el baño está súper bien
Stayed 3 nights in Jun 2020

8/10 Good

Maj

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was a nice location for a good price.
Stayed 1 night in Oct 2019

8/10 Good

roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está bien con relación al precio. Tienen café y té disponible en recepción
Stayed 2 nights in May 2024

4/10 Poor

Martin Eduardo Rafael

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Fuerte olor a humedad, falta de mantenimiento, solo escaleras de entrada.
Stayed 1 night in May 2024

10/10 Excellent

HEBER NAHUM

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio. Me encantó. Sin duda regresaría.
Stayed 1 night in Mar 2024

2/10 Terrible

Luis

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitacion del hotel, nunca funcionó el escusado no tenía agua no servía, pedí cambiar una toalla por que tenía sangre.
Stayed 1 night in Mar 2024

2/10 Terrible

Rubén

Business traveller
Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Priscila on 26 Feb 2024
Buenas tardes Sr. Rubén, lamentamos que su experiencia en nuestro hotel no haya sido de su agrado. Nos gustaría saber cuál fue el problema para poder resolver y mejorar.

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La amabilidad del personal y atención
Stayed 1 night in Feb 2024

8/10 Good

Yuri

Liked: Staff & service
Trabajadores amables
Stayed 1 night in Feb 2024

10/10 Excellent

Guillermo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

María de los Angeles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Jose

Stayed 1 night in Jan 2024

8/10 Good

NASSER

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Err
Stayed 1 night in Dec 2023

10/10 Excellent

Manuel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comodo y de facil acceso, para ir y descansar esta bien el unico punto malo es el estacionamiento solo hay tres cajones y muy expuesto pero en general el trato muy amable y el lugar en buenas condiciones
Stayed 1 night in Dec 2023

8/10 Good

Enimia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Alondra Edith

Travelled with family
Liked: Cleanliness, staff & service, amenities
Esta bien para el precio, algo lejano del malecón, pero cerca del museo y el mercado
Stayed 1 night in Nov 2023

10/10 Excellent

maria rosa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente opción
La recepción fue excelente, el personal súper amable, la habitación excelente y el lugar súper accesible, fui de viaje en familia y la verdad quedamos agradecidas, sin duda volveré a este lugar en el futuro, sigan así
Stayed 1 night in Nov 2023

8/10 Good

JULIA LILIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Ahmad Jalil

Liked: Cleanliness, staff & service, amenities
Limpia pero se ubica arriba de un mercado hay ruido
Stayed 1 night in Oct 2023

10/10 Excellent

JOSE LUIS DELFINO VELAZQUEZ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXELENTE servicio y gran atención de su personal muy atentos
Stayed 2 nights in Sep 2023

10/10 Excellent

JOSE LUIS DELFINO VELAZQUEZ

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien ubicada y EXELENTE atención de su personal muy atentos y amables regresare
Stayed 3 nights in Sep 2023

6/10 Okay

maribel

Business traveller
Disliked: Property conditions & facilities
Las sábanas tenían cabellos, la habitación olía a humedad , no servía el ventilador.
Stayed 1 night in Aug 2023
Response from Priscila on 21 Aug 2023
Buenos días, una disculpa por su mala experiencia, trabajaremos más en esas áreas. La esperamos pronto.

10/10 Excellent

Rosario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

8/10 Good

Rosa Luz

Liked: Property conditions & facilities
Buen lugar para visitar Chetumal
Stayed 1 night in Aug 2023