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Reviews of Hotel Marlon

3 out of 5
Hotel Marlon
Avenida Juarez 87, Chetumal, QROO

Reviews

7.4

Good

Rating 10 - Excellent. 57 out of 250 reviews" "
Rating 8 - Good. 105 out of 250 reviews" "
Rating 6 - Okay. 41 out of 250 reviews" "
Rating 4 - Poor. 27 out of 250 reviews" "
Rating 2 - Terrible. 20 out of 250 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Sam

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia wouldn't let me cancel so I will never use them again
Stayed 3 nights in May 2024

10/10 Excellent

Iris

Travelled with family
Liked: Cleanliness, staff & service, amenities
very comfortable and clean room, my grand baby loves the pool especially. stayed in there until her fingers were wrinkled LoL second time staying here and she always enjoys herself. Always a nice lil getaway just to relax and shop at #Sams for a few household essentials and such. Great visit.
Stayed 1 night in Apr 2024

6/10 Okay

Leolyn

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Azalia, Orange Walk Town

Disliked: Property conditions & facilities
Its poorly maintained. Room eas full of mosquito. And the towels were old and torn.
Stayed 1 night in Mar 2024

4/10 Poor

Carmelito

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are not comfortable and the pillows are very hard.. the towels are very old and seems that they have never been replaced. Apart from that, the area seems safe
Stayed 1 night in Mar 2024

10/10 Excellent

Emerson

Stayed 1 night in Feb 2024

6/10 Okay

Nicole

Travelled with partner
Very basic. Fine for one night or two. Staff not very proficient in English which can make it hard trying to get directions - not their fault but ours for not speaking their language.
Stayed 3 nights in Feb 2024

6/10 Okay

robert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location, some rooms and property has been fixed up a bit but needs an overhall, especially the pool. Resturant closed during covid and hasn't reopened. That part of town could benefit from a simple resturant with good food at fair prices and a relaxing bar. Gran Marlon has a glass box resturant but its neither cheap nor very inviting. Hot water for a shower seems better but sometimes in the AM there is none. In the day taxis are cheap and easy to find but at 5 pm, or in the rain, or at night you can really get stuck. Chetumal needs more taxis!
Stayed 1 night in Jan 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 4 nights in Dec 2023

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
nice hotel. clean. wifi worked well.
Stayed 1 night in Dec 2023

8/10 Good

Suzy

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

8/10 Good

Chris

Stayed 1 night in Dec 2023

10/10 Excellent

Marco

Stayed 7 nights in Dec 2023

2/10 Terrible

Konstantin, Miami

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hotel does not have elevator, nor any one to assist with luggage. I am disabled needed to claim stairs with my heavy bag. The room door's gap allows anyone to look inside the room. When I called the reception to ask about wifi password she was very rude. Will never return
Stayed 1 night in Dec 2023

4/10 Poor

Henry

Business traveller, Travelled with partner
Disliked: Staff & service
Staff couldn't care less, but that's probably followed by their boss.
Stayed 1 night in Dec 2023

4/10 Poor

Abel

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Check in was at 2pm, our room was not ready until 5pm. Staff at front desk were not as so nice but very stern as with a school not a hotel. Booking stated that breakfast was complimentary just to find when we sat for breakfast that it was not!!!
Stayed 2 nights in Nov 2023

6/10 Okay

robert

Stayed 3 nights in Nov 2023

10/10 Excellent

dejon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful

8/10 Good

Raphael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was accesdible. The map helped a lot.
Stayed 1 night in Oct 2023

10/10 Excellent

Herman

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Oct 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was very pleasant except for one minor issue with our room door that was never addressed even after it was brought to the attention of the front desk.
Stayed 2 nights in Oct 2023

6/10 Okay

Alisha

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Oct 2023

8/10 Good

Lurbin Zulmy two minors

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Raphael

Liked: Cleanliness, staff & service, property conditions & facilities
The location and price was accessible
Stayed 1 night in Aug 2023

8/10 Good

Athina

Stayed 1 night in Aug 2023

4/10 Poor

Shantel

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is one block away from the down town area so it’s a quick walk if you like to shop at the stores. We have stayed there several times & this is the 2nd time we went there and their pool was very dirty, cloudy color and green, could not see the bottom of the pool. The main facility we look for the kids is a pool. Both time we were disappointed. Additionally our itinerary had check out at 1pm, the front desk called to notify us that it was 12 and she was very rude about it, even when we handed in the keys she had an attitude and her face was unpleasant. My family will not be staying there again. It’s sad because we normally do on all our visits, but their service has gotten unacceptable.
Stayed 1 night in Jul 2023

8/10 Good

De

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nice hotel but wasn't clean. There was an item on the steps the entire time we were there. The pool was full of algae and we had a huge cockroach in our room the 1st day we were there. The bathroom off the pool also wasnt cleaned the entire time we were there, as evidenced by fecal matter left on the toilet seat. Outside the hotel, the smell of sewage was overwhelming. The location was centrally located, and the hotel across the street had a restaurant, which i guess would be what we liked
Stayed 3 nights in Jul 2023

2/10 Terrible

Aldo

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Pros: close to the airport, ADO, & water ferry. Easy to hail a taxi. Cons: Very noisy atrium with sound that bounces all hours. Some other guests were having a very loud party in the seats by the pool. This went on from 10pm to 1am. We did altert the front desk multiple times but no action was taken on their part. If you do stay bring ear plugs. Previous reviews mentioned water presure but ours was fine.
Stayed 1 night in Jul 2023

4/10 Poor

Kiyah

Liked: Cleanliness
Disliked: Property conditions & facilities
It was rainy so the shower water was freezing cold, and the hot water wasn’t working.
Stayed 2 nights in Jul 2023

8/10 Good

David

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Toilet water pressure is really low
Stayed 1 night in Apr 2023

8/10 Good

David

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Toilet water pressure is really low.
Stayed 2 nights in Apr 2023

8/10 Good

Azalia, Orange Walk Town

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2023

2/10 Terrible

Andrew

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Unfriendly staff..uncooperative and rude
Stayed 1 night in Mar 2023

2/10 Terrible

Kenny

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
They refuse to provide towel to children and children must use their parent towel to dry their skin which is unsanitary
Stayed 1 night in Jan 2023

6/10 Okay

Erwin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel marlon stay
For the most part it was Good with one exception and that is the wifi did not work in my room.
Stayed 1 night in Jan 2023

8/10 Good

Raphael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very centrical to most areas of interest such as pharnacy, shopping centers and it is in the downtown area of the city.
Stayed 1 night in Jan 2023

4/10 Poor

Richard

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service
i like the inside land scape ,i would not stay nor recommend any body to stay here .i am very disappointed
Stayed 1 night in Dec 2022

8/10 Good

Azalia, Orange Walk Town

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its close to downtown. The only issue is parking.

2/10 Terrible

Corin

6/10 Okay

Jessi, Ambergris Caye

Travelled with family and small children
The room was ok. We had issues with the AC upon check-in but it was resolved quickly. We were on the third floor and it was a bit rough with my pregnant wife. There is no elevator so just remember that. Apart from that it was an ok stay. We used to stay a lot here and grand marlon but after covid, we mostly use airbnbs. For the price, it was decent.

8/10 Good

Gian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

2/10 Terrible

Leila

Travelled with family and small children
Disliked: Property conditions & facilities
The beds were singles, not doubles. One pillow per bed. There was no hot water. The sink faucets didn't work. The water pressure in the shower was minimal. WiFi kept dropping. Finally, there was 1 outlet accessible. We had to hunt for the others and to access them, furniture had to be moved. All in all, it wasn't an enjoyable stay for my family of 4.... Its noteworthy to say that when I called to ask to change rooms, the receptionist said there was no other rooms available and hung up on me :( so maybe we got the 'last resort' room...
Stayed 1 night in Dec 2022

8/10 Good

Jhalee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fresh air ventilation

10/10 Excellent

Jose

Stayed 1 night in Nov 2022

10/10 Excellent

Alfredo, MIAMI GARDENS

Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Nov 2022

10/10 Excellent

Herman

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I like the service in the pool a very good sleeping room and bedroom 😴
Stayed 1 night in Nov 2022

8/10 Good

Raphael

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The Hotel has a very central location which helps in getting you to many plsces. It also has a very friendly atmosphere.
Stayed 2 nights in Oct 2022

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Litz

Stayed 1 night in Oct 2022

6/10 Okay

Joe

Disliked: Amenities
Stayed 1 night in Sep 2022