Skip to Main Content.
List your propertySupportTrips
Member discount illustration
Members save 10% or more on over 100,000 hotels worldwide when you’re signed in
Sign in
Learn about Expedia Rewards
Feedback

Hotel Carolina Bacalar

4.0 star property
Beachfront hotel with spa services and 24-hour front desk

Choose dates to view prices

Photo gallery for Hotel Carolina Bacalar

Outdoor pool, open 7:00 AM to 10:00 AM, pool loungers
View from room
Garden view
Snack bar
1 bedroom, in-room safe, iron/ironing board, rollaway beds
Escape to Hotel Carolina Bacalar, where relaxation meets indulgence. Enjoy a daily manager's reception on the picturesque terrace or garden, indulge in spa services like deep-tissue massages, and savor meals at Restaurante. Connect with free in-room WiFi and unwind by the outdoor pool or children's pool with sun loungers. The helpful staff has left a lasting impression on previous guests.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • On private beach
  • Bar
  • Spa
  • Pool
  • Parking included

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Room, Lagoon View

1 bedroom, in-room safe, iron/ironing board, rollaway beds

Deluxe Room, Lagoon View

10.0 out of 10
Exceptional
(7 reviews)

Highlights

Air conditioning
Smart TV
Separate bedroom
Ceiling fan
Private bathroom
Daily housekeeping
In-room safe
  • 27 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Garden View

Bathroom

Standard Double Room, Garden View

9.0 out of 10
Wonderful
(14 reviews)

Highlights

Air conditioning
Smart TV
Ceiling fan
Separate bedroom
Private bathroom
Daily housekeeping
In-room safe
  • 12 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, Garden View

1 bedroom, in-room safe, iron/ironing board, rollaway beds

Standard Room, Garden View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Smart TV
Ceiling fan
Separate bedroom
Private bathroom
Daily housekeeping
In-room safe
  • 12 sq m
  • Sleeps 2
  • 1 King Bed

You may also like

Ad
1 bedroom, premium bedding, down duvets, minibar

Amaranto Hotel Boutique

Bacalar
  • Pool
  • Breakfast included
  • Spa
  • Free WiFi
10.0 out of 10, Exceptional, 43 reviews
Amaranto Hotel Boutique
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Located in Bacalar, Hotel Carolina Bacalar is on a private beach. Lake Bacalar and Canal de los Piratas reflect the area's natural beauty and area attractions include Manatee Sanctuary and Santuario del Manati. Dr. Alfredo Barrera Marin Botanical Garden and Payo Obispo Zoo are also worth visiting. With kayaking and sailing nearby, you'll find plenty of adventures in the water.
Visit our Bacalar travel guideOpens in a new window
Map
Boulevard Costera de Bacalar Sur # 625, Bacalar, QROO, 77930

What's nearby

  • Cenote Azul - 19 min walk - 1.7 km
  • Cenote Cocalitos - 2 min drive - 1.1 km
  • Cenote Negro - 2 min drive - 1.8 km
  • Fort of San Felipe - 4 min drive - 2.9 km
  • Laguna Bacalar Ecological Park - 5 min drive - 3.6 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 34 min drive

Restaurants

  • ‪La Bendición Dios - ‬3 min drive
  • ‪Enamora - ‬5 min drive
  • ‪Albahaca - ‬3 min drive
  • ‪Blu Beach Club - ‬5 min drive
  • ‪Bacalar Beach Club - ‬12 min walk

About this property

Hotel Carolina Bacalar

Upscale hotel near Lake Bacalar
At Hotel Carolina Bacalar, you can look forward to a free daily manager's reception, a terrace and a garden. Treat yourself to a Swedish massage or other spa services. Be sure to enjoy a meal at Restaurante, the on-site family restaurant. In addition to a bar, guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool and a children's pool, along with sunloungers
  • Free self-parking
  • English breakfast (surcharge), luggage storage and smoke-free property
  • A front desk safe, concierge services and a 24-hour front desk
  • Guest reviews speak highly of the helpful staff
Room features
All guest rooms at Hotel Carolina Bacalar have perks, such as air conditioning, as well as amenities, such as free WiFi and safes.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • Ceiling fans and daily housekeeping

Similar properties

Couples treatment room(s), body treatments, body wraps, body scrubs

Hotel Rancho Encantado

  • On private beach
  • Pool
  • Hot tub
  • Spa
9.4 out of 10, Exceptional, 1,002 reviews
Hotel Rancho Encantado

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily English breakfast available 8:00 AM to 11:00 AM for a fee: MXN 300 for adults and MXN 300 for children
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Restaurante

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Spa

  • Deep-tissue massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Visual fire alarm

More

  • 2 floors
  • 4 buildings
  • Built in 2018
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch smart TV
  • MP3 dock

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MXN 450.0 per night.

Payment types at the property

Important information

Optional extras

  • Fee for English breakfast: from approximately MXN 300 for adults and from MXN 300 for children
  • Rollaway bed fee: MXN 450.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit and window guards

We should mention

This property does not have any lifts
Pool access available from 7:00 AM to 10:00 AM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hotel Carolina Bacalar
Carolina Bacalar
Hotel Carolina
Hotel Carolina Bacalar Hotel
Hotel Carolina Bacalar Bacalar
Hotel Carolina Bacalar Hotel Bacalar

Frequently asked questions

Does Hotel Carolina Bacalar have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM to 10:00 AM.

Is Hotel Carolina Bacalar pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Carolina Bacalar?

Self-parking is free at this property.

What time is check-in at Hotel Carolina Bacalar?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Carolina Bacalar?

Checkout is at noon.

Where is Hotel Carolina Bacalar located?

Situated in Bacalar, this hotel is within a 15-minute walk of Cenote Esmeralda and Lake Bacalar. Cenote Cocalitos and Cenote Negro are also within 1 mile (2 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Hotel Carolina Bacalar Reviews

9.2

Wonderful

9.6

Cleanliness

9.4

Location

9.2

Staff & service

9.4

Eco-friendliness

9.4

Property conditions & facilities
Rating 10 - Excellent. 192 out of 261 reviews
Rating 8 - Good. 47 out of 261 reviews
Rating 6 - Okay. 12 out of 261 reviews
Rating 4 - Poor. 5 out of 261 reviews
Rating 2 - Terrible. 5 out of 261 reviews

Reviews

10/10 Excellent

Elva

El personal muy amable y el desayuno excelente.
Stayed 3 nights in Sep 2025

10/10 Excellent

José Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitaciones muy bonitas y el hotel en general muy lindo, la ubicación muy buena, te prestan kayaks y paddle board, el personal es muy atento la alberca siempre muy limpia
A pie de laguna, con alberca y todas las comodidades, además de ser un lugar muy bonito
Stayed 4 nights in Aug 2025

10/10 Excellent

andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La comida está muy rica
Stayed 1 night in Jul 2025

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comida y atención del restaurante bastante buena
Stayed 1 night in Jul 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carolina es el hotel ideal para ir a descansar con familia, pareja o amigos, tienes incluidas actividades que en otros lugares contratas por fuera, la comida y bebidas del restaurante son deliciosas, el hospedaje hermoso, combinan lo rústico con lujo. Lo que más destacó es la calidad de las personas que trabajan ahí, todos muy amables, serviciales, atentos, te dan muchos tips de qué hacer o datos curiosos de los alrededores, regresaría porque el servicio fue increíble!
Stayed 3 nights in Sep 2025

8/10 Good

Noriko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing! The view and the food by the bar/palapa was spectacular. The room was very clean, I personally found the bed mattress a bit hard but otherwise the room was perfect. Location was perfectly away from hustle and bustle of town but close enough drive to access all the fun bars and restaurants.
Stayed 2 nights in Aug 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like that hotel
Stayed 3 nights in Jun 2025

10/10 Excellent

JOSE ALEJANDRO

Liked: Cleanliness, amenities, property conditions & facilities
Lugar idóneo para disfrutar de Bacalar
Stayed 1 night in Jun 2025

10/10 Excellent

Maria del Mar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frente a laguna, personal muy amable!
Stayed 1 night in Jul 2025

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, great location, and the rooms were very nice and clean. Bring water shoes since the beach does not have a sandy bottom.
Stayed 2 nights in Aug 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente estancia
Stayed 4 nights in Mar 2025

10/10 Excellent

DULCE ROCIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extraordinario Lugar ¡ Muy recomendado!
Stayed 2 nights in Jul 2025

6/10 Okay

Mario Adonay

Liked: Cleanliness, amenities
El sitio es increíble y paradisiaco solo hay un pequeño detalle pues en las mañanas temprano hay mucho ruido del personal de mantenimiento en la cabaña que está pegada a las escaleras. Por lo demás es genial y si volvería sin temas
Stayed 3 nights in Sep 2025

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and i absolutely loved this property. Such a dream vacation, comfortable stay, and very relaxing 🙌
Stayed 2 nights in May 2025

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prachtig gelegen accommodatie aan het meer. Mooie nette kamers en goede bedden. De liggen aan het meer met de pier is echt schitterend. Leuk om met de kajaks even het meer op te gaan en zijn gratis. Wel even lopen naar het centrum
Stayed 2 nights in Aug 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location, excellent staff and facilities. We really enjoyed our stay!

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 2 nights in Feb 2025

10/10 Excellent

ERIC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property a couple steps away to the lagoon and a friendly staff made our stay enjoyable
Stayed 2 nights in Mar 2025

10/10 Excellent

CARLOS HUMBER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un hotel hermoso sus cabañas a la orilla de la laguna es algo muy agradable para los niños, tienen kayac gratis para los huéspedes
Stayed 1 night in May 2025

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location, friendly and helpful staff
Stayed 2 nights in Mar 2025

10/10 Excellent

JJuana

Liked: Cleanliness, amenities, property conditions & facilities
Super muy bonito
Stayed 2 nights in May 2025

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación , la laguna accesible para nadar . En general todo el servicio es bueno , las habitaciones limpias , el hotel en buen estado
Stayed 5 nights in May 2025

10/10 Excellent

DulceJanett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
un lugar muy placido para ir de vacaciones y disfrutar
Stayed 2 nights in Jan 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo hermoso .. nos encantó
Stayed 2 nights in Mar 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place and staff

Pretty property, great friendly staff, beautiful setting on the lagoon and close enough to town to walk in
Stayed 2 nights in Feb 2025