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Reviews of The Chester Grosvenor

5 out of 5
The Chester Grosvenor
Eastgate Street, Chester, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 726 out of 1002 reviews" "
Rating 8 - Good. 191 out of 1002 reviews" "
Rating 6 - Okay. 57 out of 1002 reviews" "
Rating 4 - Poor. 16 out of 1002 reviews" "
Rating 2 - Terrible. 12 out of 1002 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Richard

Liked: Cleanliness, property conditions & facilities
OK
Stayed 2 nights in May 2024

10/10 Excellent

Leah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful hotel! Phenomenal staff
Stayed 1 night in May 2024

10/10 Excellent

Cristiano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The best example of a fine hotel at reasonable prices considering its very upscale features. Definitely recommend when visiting Chester
Stayed 1 night in May 2024

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel and the breakfast was very good and relaxed
Stayed 1 night in May 2024

10/10 Excellent

alfred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
disappointed that couldn't open windows in room - which was too hot 24.5* and unable to reduce it. also looking thru' window an unsightly towel was lying on the roof; should have been removed.
Stayed 1 night in Apr 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities
5 star service, the staff couldn’t be more helpful. Food was exceptional too. Hotel itself is starting to look a bit tired though and needs a refit
Stayed 1 night in Apr 2024

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic 5 star hotel right in the centre of Chester, staff and amenities are superb
Stayed 1 night in Apr 2024

10/10 Excellent

colette

Stayed 1 night in Apr 2024

10/10 Excellent

Harriet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous service, thank you for looking after us, we had a super stay!
Stayed 2 nights in Mar 2024

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Irene On

Liked: Cleanliness, staff & service, property conditions & facilities
Nice atmosphere
Stayed 4 nights in Mar 2024

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable breakfast delicious i had the continental my partner had a full english both great Look forward to returning
Stayed 1 night in Mar 2024

10/10 Excellent

Tarun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room
Stayed 1 night in Mar 2024

8/10 Good

matthew

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very good , couple of little issues which was sorted.
Stayed 1 night in Mar 2024

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, only complaint was noise from air-con. Staff excellent and great location.
Stayed 1 night in Mar 2024

8/10 Good

Jennifer

Lovely staff. The rooms need updating though
Stayed 3 nights in Mar 2024

10/10 Excellent

Jim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Real quality
Stayed 1 night in Mar 2024

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and a very pleasant stay, staff were excellent. Only slight complaint is the advertisment stating breakfast included - it is, but only a Continental. Upgrade is available, but for the price we paid a cooked breakfast isn't much to ask for.
Stayed 2 nights in Feb 2024

8/10 Good

Gareth

Stayed 1 night in Mar 2024

6/10 Okay

David

Well situated
Stayed 1 night in Mar 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the restaurant staff and food we're lovely. The door staff we're excellent sorted my car no problem and all the staff we're helpful and nice
Stayed 1 night in Mar 2024

10/10 Excellent

Dan

Stayed 1 night in Feb 2024

4/10 Poor

Ian

Stayed 1 night in Feb 2024

10/10 Excellent

Sheryl

Liked: Cleanliness, amenities, property conditions & facilities
Exceptionally polite and helpful
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great position. Very friendly helpful staff. Wider vegetarian choice for evening meals would be good.
Stayed 3 nights in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
With 5-star hotels there's an expectation of quality and attention to detail or, where things do go awry, they are sorted quickly, efficiently, and not repeated, This hotel fell way short of the mark on all of these criteria on our three-night mid-week break. Where expectations were not met: 1) Disposition of the front-desk staff. Morose and unwelcoming - it wouldn't hurt them to crack a smile or say "good morning"; 2) Our room keys stopped working on two consecutive days. Apparently they'd been set up incorrectly on check-in. Once was a mistake. Twice was inept; 3) We had to ask for milk, tea-bags, water to be replenished - not done as part of room servicing; 4) We had to ask, at 3pm, for our room to be serviced; 5) We were billed for the continental breakfast despite inclusion in the room rate. It was deducted from the final bill but shouldn’t have been on there anyhow - told it's a "system thing". 6) For a much-advertised mid-week break why is the spa routinely closed on two weekdays. Where expectations were met or exceeded: 7) Exceptional door and restaurant staff - friendly, attentive, and welcoming. Perhaps they could train the front-desk staff. 8) Location - great for city sight-seeing; 9) Quality of continental breakfast; 10) Most of the spa facilities A school report might shorten this to "must try harder" or "careless, could do better" or. Or both. As it stands, the Grosvenor doesn't deserve 5 stars, either in a review or as a hotel.
Stayed 3 nights in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay, would highly recommend. Staff are very friendly and helpful. Only negative were a poor shower and unstable coffee table, we expected more for an executive room. Would definitely stay again though.
Stayed 1 night in Feb 2024

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely treat for a couple
The hotel is perfect. Five star.
Stayed 1 night in Dec 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just WOW
Our stay at the Chester Grovesnor could not have been any more perfect. We visited for our mini honeymoon and the staff and facilities were incredible. All staff were extremely polite and could not have been more helpful. The facilities were second to none.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, spacious room. Staff very friendly.
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feb Chester Break
Very good hotel with excellent facilities and staff.
Stayed 2 nights in Feb 2024

10/10 Excellent

Gillian M

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
Excellent time had by all, Can’t wait to visit again
Stayed 1 night in Feb 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Michelle

Liked: Cleanliness, staff & service, room comfort
Nice stay.
Staff were very welcoming and would go out of their way to accommodate you. The hotel looks lovely on first impression although there are signs of wear and tear. The bedroom was nice and the bed was so comfortable. I would stay again sometime in the future.
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Great staff and location. The spa facilites were a bit dated but treatments were good.
Stayed 1 night in Jan 2024

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We had a brilliant stay - the service and breakfast were excellent. The room was beautiful but the bathroom was a little dated and probably needs to be upgraded. Overall thoroughly satisfied with our night away.
Stayed 1 night in Jan 2024

6/10 Okay

Lynsey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stay at the Chester Grosvenor
Great attentive service. However, not overly impressed with suite as it was cold in temperature even though heating was set to maximum correctly and room didn’t feel cosy although bed was very comfortable. The TV was not really working properly maybe this was interference with next room. No toiletry freebies. I’ve stayed at Grosvenor in past and tried all rooms but overall I’d choose the classic room if ever staying here again as the suite just offers more space but classic rooms are more comfortable and warmer in my opinion. Great service and attention by all staff and accommodating in letting you store luggage after checking out.
Stayed 1 night in Jan 2024

10/10 Excellent

Sophie

Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location. Great rooms. Great food. Great customer service.
Stayed 1 night in Jan 2024

8/10 Good

Zafeira

Stayed 1 night in Jan 2024

4/10 Poor

Nerys

Stayed 3 nights in Jan 2024