The hotel is beautiful! The view from the lobby is a dream. Also the pool area provides a serene backdrop for lounging around. My complaints are the quality of the food during large events, the service provided by some workers, and an odor in our room.
We stayed over the New Year holiday. On our first day, we enjoyed an excellent meal in the buffet restaurant. However, after that, the food got way more expensive (holiday prices) and the quality diminished considerably. Food was cold and under seasoned. Thankfully, on our last day, the holiday dining was over, so we got to enjoy another good meal before leaving.
While many workers seemed kind and willing to help, the person who checked us in stood out as one of the workers who did not. The whole process felt rushed and his general affect did little to make us feel welcome. There were some dining room attendants who also approached us like this. However, there were also some workers who went above and beyond to accommodate us, like a front desk employee who spent nearly 15 minutes helping me wrap my saree, or the kind women who greeted us inside of the lobby each day.
Another helpful worker was one of the front desk managers, who put in a lot of effort to try to make our stay a good one. We noticed a mildew odor in our room and shared this complaint. The issue was never completely resolved, but the manager did offer us a new room (a hassle for us) use dehumidifier and fresheners to fix our room, and checked in daily.