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Reviews of Hilton Charlotte University Place

3.5 out of 5
Hilton Charlotte University Place
8629 J M Keynes Dr, Charlotte, NC

Reviews

8.4

Very good

Rating 10 - Excellent. 532 out of 1005 reviews" "
Rating 8 - Good. 229 out of 1005 reviews" "
Rating 6 - Okay. 113 out of 1005 reviews" "
Rating 4 - Poor. 79 out of 1005 reviews" "
Rating 2 - Terrible. 52 out of 1005 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

LeRoy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent. Grounds around pond needed to manicured
Stayed 1 night in May 2024

10/10 Excellent

Eugenio

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024

2/10 Terrible

Ella

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
It was a terrible experience. Our room wasn't ready at check in, so they "upgraded" us to the premium floor. The premium was a joke. The first room we were in the air was broken. We keep being told that a tech would be up in 15 to 20 minutes. After 2 hours we were asked if we wanted to leave the room to chill off and return later. Its our wedding night. We wanted privacy and to be alone. Around 830 we were moved to another room after realizing the air couldn't be fixed. We were excited, but unfortunately the bed was sunken in. We tried to make the best of the situation but on our last night we slept upright just to get some kind of rest. The bed was so uncomfortable and we tossed, turned and kept rolling down into the pit in the bed. We did notify the property manager Sunday morning regarding the bed. They offered us access to breakfast and half off for one night. We wished that we would have just left all together Saturday. Both rooms were consider premium and there is no way they didn't know about the room issues. The hotel was booked, that when we realized those rooms were likely out of commission and yet they gave them to us.
Stayed 2 nights in Apr 2024

8/10 Good

Norma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 1 night in Apr 2024
Response from Hilton Charlotte Team on 29 Apr 2024
Thak you for staying with us and we look forward to welcoming you back.

4/10 Poor

Lanie

Travelled with group
Staff was rude, impolite and not helpful. Ice machine on our floor was broken. Staff said they would fix in an hour. Front desk told us to go the bar to get ice. We made our way to the bar and were ignored and when the bartender acknowledged us he was rude and exasperated at our request. We were at this property's for two nights and ice machine was never repaired. Lower level escalator broken. Our room smelled like they were trying to cover something up and it was old and dated. TV remote broken. The entire floor smelled like pot after 9 pm. I have stayed at many Hilton properties and always have had good experiences but this by far was the worst!
Stayed 2 nights in Apr 2024
Response from Hilton Charlotte Team on 29 Apr 2024
Thank you for taking the time to provide feedback regarding your most recent stay with us. Please accept our sincere apologies for the challenges you experienced during your stay, especially with guest service. I have shared your feedback with the Leadership Team to ensure your concerns are addressed. Again, our sincere apologies and we hope to have the opportunity to serve you again.

8/10 Good

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the grounds and the pond
Stayed 3 nights in Apr 2024
Response from Hilton Charlotte Team on 29 Apr 2024
Thank you for making us your home away from home during your stay in the Queen City. We look forward to hosting you again.

4/10 Poor

Joan Nicole

Stayed 3 nights in Apr 2024
Response from Nickole on 30 Apr 2024
Thank you for your feedback. We are sorry that your stay did not meet your expectations. We hope that you would give us another chance to serve you again.

2/10 Terrible

Amanda

Disliked: Cleanliness, property conditions & facilities
The plan was to stay at this property while in CLT, but I had to get a full refund after the first night! Room smelled like smoke. A roach crawled out the outlet and up the wall. The faucet sputtered when you turned it on and got everywhere. The bathtub did not drain. Fire alarm went off in the early AM hours. For this to be a Hilton property, I was highly disappointed. The only good thing about the place was the lake view. The building needs renovations and is outdated. Bathroom is also too small. I could barely close the door.
Stayed 3 nights in Apr 2024
Response from Hilton Charlotte Team on 29 Apr 2024
Thank you for taking the time to provide valuable feedback about your most recent stay with us. Please accept our sincere apologies for the challenges you experienced during your stay. I have shared your feedback with the Leadership Team to ensure your concerns are addressed. The property is currently undergoing a guestroom renovation and we hope to have the opportunity to welcome you back.

8/10 Good

Larry

Travelled with group
Toilet in my room had to be flushed several times to be emptied, sink was slow to drain, outside of that excellent stay.
Stayed 3 nights in Apr 2024
Response from Nickole on 27 Apr 2024
Thank you for taking the time to share your review. We look forward to having you stay with us again.

6/10 Okay

Dana

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The location and boardwalk were great. The hotel is a bit dated and smelled like mildew on 8th floor. The check in and check out clerk was the best!!!!
Stayed 1 night in Apr 2024
Response from Nickole on 27 Apr 2024
Thank you for your feedback. We sincerely apologize that our hotel did not meet your expectations. Your comments are invaluable to us, and we will use them to improve our services. If you have any further concerns or need assistance, feel free to reach out. We appreciate your input and hope to provide a better experience in the future.

8/10 Good

Adrian

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice facility
Stayed 1 night in Apr 2024
Response from Hilton Charlotte Team on 24 Apr 2024
Thank you for taking the time to provide valuable feedback about your most recent stay with us. We are happy to hear you enjoyed your time with us and look forward to welcoming you back soon.

10/10 Excellent

Jaymee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & lovely staff
Stayed 2 nights in Apr 2024
Response from Hilton Charlotte Team on 24 Apr 2024
Thank you for staying with us! We are happy to hear you were able to experience are friendly hotel service and wonderful accommodations. Please come back and visit soon.

4/10 Poor

Esther Mercelle

Travelled with partner
Disliked: Cleanliness, staff & service
The staff was very rude and had an attitude. The bathroom in our room was subparly clean but the beds were clean. Overall the rude staff and not clean bathroom made me give it the rating that I did. Overall the area is nice!
Stayed 2 nights in Apr 2024
Response from Nickole on 22 Apr 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your recent interaction with our service. Your input is invaluable to us, and we appreciate your honesty. Rest assured that we take your comments seriously, and we have already shared your review with our team. We are committed to continuous improvement, and your feedback will help us identify areas where we can enhance our services.We genuinely hope that you will consider giving us another opportunity to serve you. Please feel free to reach out if you have any further concerns or if there’s anything else we can assist you with. Thank you for choosing us, and we look forward to serving you better in the future.

6/10 Okay

Fushia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Our suite conditions were not great! No hot water on second day in Shower. Faucet hot water handle fell off. Toilet seat base kept moving out of place.
Stayed 2 nights in Apr 2024
Response from Hilton Charlotte Team on 22 Apr 2024
Thank you for providing feedback about your most recent stay with us. Please accept our sincere apologies for the challenges your experienced with your guest room. I have shared your concerns with the Leadership Team to ensure your concerns are addressed. We hope to have the opportunity to serve you again.

10/10 Excellent

Patti

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a familiar area close to family.
Stayed 1 night in Apr 2024
Response from Nickole on 21 Apr 2024
Thank you for your feedback. We look forward to your return.

6/10 Okay

Alchino

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Only one trash can in the entire room, which is in the bathroom and it’s only big enough for a two packs of notebook paper.I had empty food boxes and had to place them on the floor in the room because the trash can in the bathroom is very narrow and small
Stayed 1 night in Apr 2024
Response from Nickole on 21 Apr 2024
Thank you for your feedback. We apologize for the inconvenience caused.

8/10 Good

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, and the boardwalk is lovely. A few nice areas in the hotel but the current renovations happening are needed. Room was comfortable, bathroom was a pain. But other a good hotel.
Stayed 2 nights in Apr 2024
Response from Hilton Charlotte Team on 19 Apr 2024
That you for staying with us. We hope to welcome you back when the renovations are completed.

4/10 Poor

Michael

Travelled with family
Disliked: Cleanliness
Great location. Convenient to UNCC, uptown and interstate. Our room was in need of a deep clean as there were stains on the curtains, walls and doors. The bathroom was extremely small. We expected more and were disappointed with our room.
Stayed 2 nights in Apr 2024
Response from Hilton Charlotte Team on 19 Apr 2024
Thank you for taking the time to provide valuable feedback about your most recent stay with us. Please accept our sincere apologies for the challenges you experienced during your stay. I have shared your concerns with our Leadership Team and hope to have the opportunity to serve you again.

4/10 Poor

Cieltia

Business traveller
Liked: Amenities
Disliked: Staff & service
I arrived there for check in at 1:00, which I know was earlier than the advertised check in time of 4:00pm However, I didn't receive a room until 6:00pm. Others who arrived after I did, yet before 4:00, received their rooms. Yet, I waited.
Stayed 3 nights in Mar 2024
Response from Hilton Charlotte Team on 17 Apr 2024
Please accept our sincere apologies for the challenges you experienced with your hotel check-in. Your concerns have been shared with the Leadership Team and we hope to have the opportunity to serve you again.

8/10 Good

Rita, Charlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Update property
Stayed 2 nights in Apr 2024
Response from Hilton Charlotte Team on 16 Apr 2024
Thank you for taking the time to provide valuable feedback about your most recent stay with us. The property just recently completed a refresh in the public areas and currently is undergoing a refresh in the guestrooms. We look forward to welcoming you back in the near future so that you make experience the finished product once completed. Have a wonderful day!

2/10 Terrible

Hero

Stayed 1 night in Apr 2024
Response from Nickole on 21 Apr 2024
Thank you for your feedback. We are sorry to know that we did not meet your expectations. We hope that you would give us another chance to serve you again.

8/10 Good

Mary

Travelled with group
Disliked: Cleanliness, staff & service
The property is at a prime location where you can walk for convenience. I was charged for a buffet that I was told was no cost.
Stayed 2 nights in Apr 2024
Response from Hilton Charlotte Team on 16 Apr 2024
Thank you for taking the time to provide feedback about your most recent stay. If you could kindly reach out to a member of our Front Office Management Team we will be happy to review your charge with you. Thank you again for staying and we look forward to welcoming you back soon.

10/10 Excellent

Lashana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Apr 2024
Response from Hilton Charlotte Team on 15 Apr 2024
We are happy to hear you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

Chantell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay
Stayed 2 nights in Apr 2024
Response from Hilton Charlotte Team on 15 Apr 2024
Thank you for making us your hotel of choice. We look forward to welcoming you back soon.

10/10 Excellent

Watson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for business or leisure.
Stayed 2 nights in Apr 2024
Response from Nickole on 19 Apr 2024
Thank you for your feedback. We are happy to know that you enjoyed your stay.

10/10 Excellent

Dremme

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rest rooms are definitely to snall for room.... but overall a great stay
Stayed 2 nights in Apr 2024
Response from Wendy on 14 Apr 2024
Thank you for your kind words. We look forward to having you again as our guest.

10/10 Excellent

Donna

The boardwalk behind the property was amazing
Stayed 3 nights in Apr 2024
Response from Hilton Charlotte Team on 15 Apr 2024
We are happy to hear you enjoyed the hotel and had a chance to visit the boardwalk. Come visit again soon.

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check in.
Stayed 1 night in Apr 2024
Response from Wendy on 15 Apr 2024
Thank you for your kind words. We look forward to seeing you the next time you are in town.

6/10 Okay

Sarah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hilton Charlotte Team on 15 Apr 2024
Thank you for staying with us.

10/10 Excellent

Ana

Stayed 2 nights in Apr 2024

10/10 Excellent

Tammy

Stayed 2 nights in Apr 2024
Response from Nickole on 12 Apr 2024
Thank you for staying with us. We look forward to your return.

8/10 Good

Shanay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hilton Charlotte Team on 11 Apr 2024
Thank you for staying with us. We hope to welcome you back soon.

8/10 Good

Pamela

Liked: Cleanliness, staff & service
I love the location. You are within walking distance of restaurants, the boardwalk, and shopping, which is so convenient.
Stayed 4 nights in Apr 2024
Response from Nickole on 10 Apr 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Tina

Stayed 3 nights in Apr 2024
Response from Hilton Charlotte Team on 29 Apr 2024
Thank you for making us your hotel of choice and we look forward to welcoming you back soon.

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean! Friendly staff!
Stayed 2 nights in Apr 2024
Response from Hilton Charlotte Team on 8 Apr 2024
Thank you for staying with us! We are happy to hear that you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

Cami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nickole on 9 Apr 2024
Thank you for staying with us. We hope to have you again soon.

6/10 Okay

Justin

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Nickole on 8 Apr 2024
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Sheldon E Gilliam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 3 nights in Apr 2024
Response from Bobbi on 8 Apr 2024
We are so grateful for the positive review, and we are pleased that you had an excellent stay with us! We look forward to having you stay with us again in the future!

10/10 Excellent

tracy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and comfortable
Stayed 2 nights in Apr 2024
Response from Nickole on 7 Apr 2024
Thank you for your feedback. We are happy to know that you've enjoyed your stay with us. We look forward to your return.

4/10 Poor

Taylor

Disliked: Cleanliness
Rooms need some updating. Mold. When we first arrived the water cut off to the entire hotel. Then Brown water started coming out of the sink.
Stayed 2 nights in Mar 2024
Response from Bobbi on 8 Apr 2024
Thank you for taking the time to give us some constructive feedback. We are currently renovating our rooms little by little in hopes of improving the property for our valued guests such as yourself. While we try to keep our guests informed of what is going on in the hotel, we do apologize if you did not get this information from us at the time of check-in. We always value any feedback we are given, and we make sure to apply such feedback towards making improvements for our guests.

8/10 Good

Pamela

Stayed 1 night in Mar 2024
Response from Bobbi on 8 Apr 2024
Thank you so much for the positive feedback! We are so glad that you enjoyed your stay, and hope you come back again soon!

8/10 Good

Janine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with excellent views. I wish the boardwalk was lively.
Stayed 2 nights in Apr 2024
Response from Nickole on 6 Apr 2024
Thank you for your feedback. We hope to have you stay with us again.

8/10 Good

Johnta

Stayed 4 nights in Mar 2024
Response from Hilton Charlotte Team on 24 Apr 2024
Thank you for staying with us! We hope you come back again soon!

8/10 Good

yolanda

Stayed 1 night in Apr 2024
Response from Nickole on 23 Apr 2024
Thank you for your feedback! We look forward to you staying with us again.

8/10 Good

Caneshia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Bobbi on 3 Apr 2024
Thank you so much for the positive review! We are pleased that your experience with us was good, and we hope you stay at our property again the next time you are in town!

2/10 Terrible

Katrina

Travelled with partner
Liked: Staff & service
Nothing was unique however the staff was very pleasant and accommodating.
Stayed 4 nights in Mar 2024
Response from Nickole on 1 Apr 2024
Thank you for your feedback. We are sorry to hear that we did not meet your expectations. We hope that you would give us another chance to redeem ourselves.

8/10 Good

Eric

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Love the view of the lake And the ability to walk Around the lake near the hotel
Stayed 3 nights in Mar 2024
Response from Hilton Charlotte Team on 1 Apr 2024
Thank you for taking the time to provide valuable feedback about your most recent stay with us. We are glad you got to enjoy some of the areas surrounding the hotel and look forward to welcoming you back soon.

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No complimentary coffee and breakfast was over $28 with taxes for ONE person.
Stayed 3 nights in Mar 2024
Response from Hilton Charlotte Team on 1 Apr 2024
Thank you for taking time to provide valuable feedback about your most recent stay with us. We hope you will give us another opportunity to serve you again.

10/10 Excellent

Brengayle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024
Response from Hilton Charlotte Team on 1 Apr 2024
Thank you for staying with us. Will look forward to welcoming you back soon.

6/10 Okay

Ana

Travelled with family
Liked: Staff & service
Smell like smoked allot. Room hall way
Stayed 2 nights in Mar 2024
Response from Hilton Charlotte Team on 1 Apr 2024
Thank you for taking the time to provide valuable feedback about your most recent stay with us. Please accept our apologies for the challenges you experience during your stay. Your feedback has been shared with the Team to ensure your concerns are addressed. We hope to have the opportunity to serve you again.