Hotel Keluarga di Charlestown

"INFESTED. THIS HOTEL IS NOT A 4 SEASONS RESORT. This hotel is infested, dirty, and falling apart. Every surface in the rooms is stained with nasty, large red/brown/yellow splotches to the point that I did not want to sit down on any of the furniture, let alone sleep in the bed. Most of the items/hard surfaces in the room were covered in a thick, crusty yellow/brown grime with human hairs effectively glued into said items/surfaces by the grime. We asked to move rooms the last night we were here...

"The rooms are very spacious and clean."

"Great resort"

"room was not spic and span clean, the staff was rude before my checkout"

"We enjoyed our stay, the place was very clean, the staff was very nice and the service was great. The location is great with shops and restaurants on the property. definitely will be staying there again."