Sports facility

Reviews of Hyatt House Charleston/Historic District

3 out of 5
Hyatt House Charleston/Historic District
560 King Street, Charleston, SC

Reviews

8.8

Excellent

Rating 10 - Excellent. 598 out of 1003 reviews" "
Rating 8 - Good. 243 out of 1003 reviews" "
Rating 6 - Okay. 90 out of 1003 reviews" "
Rating 4 - Poor. 45 out of 1003 reviews" "
Rating 2 - Terrible. 27 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 2 nights in Apr 2024

10/10 Excellent

David

Everything
Stayed 2 nights in Apr 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Portia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the stay was good. The service was good and employees very friendly. Great that breakfast was available to get your day started. There were plenty options and was very tasty.
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 30 Apr 2024
Thank you for your kind words, Portia! It’s wonderful to know that you appreciated our warm hospitality and that our hearty breakfast was the perfect start to your day. We can’t wait to host you again at the Hyatt House Charleston/Historic District!

8/10 Good

Maria, Fairfax

Liked: Cleanliness, staff & service, property conditions & facilities
The room layout is fabulous. Carpets were dirty. Maid service was excellent.
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 30 Apr 2024
Maria, we're grateful for your positive comments about our room layout and housekeeping service! We apologize, however, for the oversight regarding the cleanliness of the carpets. Your feedback is valuable, and we'll ensure this is rectified promptly. We look forward to the opportunity to exceed your expectations on your next visit to Charleston.

8/10 Good

Aubrey

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Friend had her car not locked by valet and broken into, and the bartender was very unsanitary touching another employees feet then going to make drinks immediately after
Stayed 3 nights in Apr 2024
Response from HotelMgmt on 30 Apr 2024
Thank you for sharing your feedback, Aubrey. We regret not being aware of the issues during your stay as it would have given us the opportunity to address them immediately. Your comments regarding your friend's car and the concerning behavior with the bartender have been promptly relayed to our Management team for urgent review and action. We prioritize guest safety and cleanliness and are committed to taking necessary measures for improvement. Should you wish to discuss this further, our team is always available. We value your honesty and look forward to the opportunity to provide a more enjoyable experience on your next visit.

10/10 Excellent

susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room with kitchen and large couch and tv. Would stay there again
Stayed 3 nights in Apr 2024
Response from HotelMgmt on 23 Apr 2024
Susan, providing you with all the comforts of home was our pleasure! Thank you for complimenting our well-appointed accommodations and letting us know you’d choose to return. We can’t wait to host you again at the Hyatt House Charleston/Historic District!

4/10 Poor

mark

Disliked: Staff & service
The reception staff was not friendly. Self parking cost $35. For this price it should have been valet. Bar wine selection was poor, and computer was non-functional so they could not sell anything. Room was average. Just nothing very nice about this place.
Stayed 1 night in Apr 2024
Response from HotelMgmt on 16 Apr 2024
Mark, we sincerely apologize for not meeting your expectations during your recent stay. Our goal is always to ensure guest satisfaction, and our Management Team will review your comments about our service and amenities to see where changes and retraining are needed. We hope you will give us another opportunity to provide a better experience that aligns with the high standards we aim to deliver. Thank you for your feedback.

8/10 Good

Hope

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on 13 Apr 2024
Hope, it was wonderful having you here and we can't wait to welcome you back to win you over and earn your five-star praise. Thank you!

10/10 Excellent

Priti

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 3 nights in Mar 2024
Response from Hotelmgmt on 13 Apr 2024
Thank you for the five-star review, Priti! We enjoyed having you as our guest at the Hyatt House Charleston/Historic District and hope to see you again soon!

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotelmgmt on 8 Apr 2024
Thank you for rating us so highly, Elaine! We enjoyed having you here and look forward to welcoming you back the next time you are in the area.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great base for a wonderful week in Charleston
Stayed 4 nights in Mar 2024
Response from HotelMgmt on 2 Apr 2024
Thank you for your feedback! We're thrilled to hear that our hotel served as a great base for your wonderful week in Charleston. If there's anything specific that made your stay enjoyable or if there's anything we can do to make your next visit even better, please let us know. We appreciate your support and hope to welcome you back again soon!

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Expensive parking
Stayed 3 nights in Mar 2024
Response from Hotelmgmt on 30 Mar 2024
Helen, we appreciate your great score and helpful feedback. We aim to price competitively in the area and will continue to assess our rates moving forward. Hopefully, you will still choose our incredible location in the future.

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location is great! Everything was clean-only issue was that bathroom door wouldn’t stay closed-breakfast was great!
Stayed 3 nights in Mar 2024
Response from HotelMgmt on 28 Mar 2024
Linda, we're thrilled to hear that you loved our location and breakfast, and found everything clean. We apologize for the inconvenience with the bathroom door and will address this promptly. We look forward to welcoming you back soon for an even smoother experience at the Hyatt House Charleston/Historic District!

8/10 Good

POST

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked: The hotel is conveniently located, both for walking and for taking the free shuttle provided by the city of Charleston. The room had comfortable seating and beds. We didn't like that the room felt cold, even with the thermostat on highest setting. It would have been nice to have access to another blanket. The public seating areas were not terribly comfortable.
Stayed 2 nights in Feb 2024
Response from Hotelmgmt on 3 Mar 2024
We appreciate your sharing your feedback, as it's helpful to see how we are meeting your needs and how we can continue to enhance our guest experience. It's encouraging to know you liked our location and room comfort, but we apologize for any inconvenience caused by the temperature of your room and the seating in our common spaces. We're committed to making improvements in these areas. We hope to have the opportunity to host you again and provide a flawless experience.

2/10 Terrible

Mohammadnavid, Bellevue

Disliked: Cleanliness, staff & service, property conditions & facilities
We booked a suite for 3 nights. But we stayed for two nights. Here I will explain: 1. We arrived about two hours earlier, around 2 pm, at the reception. The receptionist told us our room is not ready, and we need to wait. So, we waited. Around 3:30 pm, I asked again. She said the room is not ready. Another lady came to the reception, and at 4 pm, I asked them both about the suite. We had waited long enough, and it was the time to check in. The lady said "no, it is not ready yet". When my wife and I asked what we should do, then, she shook her shoulders, and said "I don't know." She did not care, at all. She smiled, and continued working. My wife asked them, we booked this hotel way in advance. You knew were were going to arrive. We have paid for this service. How is it possible that you are not giving our suite to us? Suddenly, the lady jumped to the computer, confirmed our room, and gave us our keys. I don't know what you call this, but I call this "being an unintelligent, insufficient receptionist, who has some attitude." 2. The instruction on the welcome sheet said "18 dollars per day, for parking." But when I was charged about 35 dollars, I asked them about it. The receptionist said 18 dollars is for every 12 hours. But then we continued talking, and asked for the manager. The manager said every time that a customer leaves the parking, they are charged 18 dollars. It gets reset at the end of the day, so even if you do not take out your car, you have to pay 35 dollars.
Stayed 3 nights in Feb 2024
Response from Hotelmgmt on 1 Mar 2024
Mohammadnavid, we deeply regret the inconvenience and confusion you experienced during your stay. It's concerning to hear about the lack of clear communication and the perceived indifference from our team, which certainly does not align with our commitment to exceptional hospitality. Your feedback is invaluable to us for identifying areas where we need to improve our service and communication. Please be assured, that we are committed to addressing these issues with our team to ensure a more seamless and transparent experience for our guests in the future. We sincerely hope for another opportunity to demonstrate the high standard of service you rightfully expect.

10/10 Excellent

Emily

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facilities. Attentive staff. Love the complimentary bottled water and fruits and the Very Convenient public parking that’s just literally few steps from the hotel doors. Breakfast included in stay is good although not good variety of the bfast meats. Overall , very satisfied.
Stayed 3 nights in Feb 2024
Response from HotelMgmt on 23 Feb 2024
Emily, we're thrilled to hear about your satisfaction with our clean facilities and the attentive service provided by our team. It's heartening to know that the complimentary bottled water and fruits, along with the convenience of nearby public parking, contributed positively to your experience. While we're glad you enjoyed the complimentary breakfast, we appreciate your feedback on the variety of breakfast meats and will look into improving our offerings. Your overall satisfaction is incredibly rewarding for us, and we eagerly look forward to your next visit, aiming to provide an even more enjoyable stay.

2/10 Terrible

Ruth

Travelled with partner
Disliked: Cleanliness
Not up to Hyatt standards. View looked like a prison or hospital. Furniture scratched & dented. Peeling plaster outside of shower. Door to bthrm did not work. A/C handler filthy inside. Walls paper thin. Coffee but no cups in room. Rude night staff. Received only 2 out of 4 requested wake-up calls. Daytime staff better but some more hospitable than others. On the plus side: rainshower head, lit vanity mirror nice touches. Good breakfast.
Stayed 4 nights in Feb 2024
Response from Hotelmgmt on 22 Feb 2024
Ruth, thank you for your feedback. We're deeply concerned to learn about your experience, as it's clear we fell short of the high standards we've set for our service and accommodations during your stay. Please know that we will be taking immediate steps to address the maintenance issues you mentioned and see where retraining is needed among our team. We apologize for the inconvenience you endured and hope for another chance to show you the quality stay you’ve come to expect from our Brand.

10/10 Excellent

Kaylee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Hotelmgmt on 20 Feb 2024
We’re proud to have earned five stars on your recent visit, thank you! It would be a pleasure to welcome you back, Kaylee.

4/10 Poor

Ryan

Travelled with family, Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
My only and BIGGEST issue was that our toilet paper holder broke and when we tried to put it back in we noticed that there was dried fecal matter splattered on it. We spoke to the front desk and they apologized and said they would have it taken care of. It was but the tiolet paper holder fell off again and was NEVER cleaned. We spoke to a manger at this point and they took $40 off our bill but it was NEVER CLEANED!! Completely not acceptable ... woud rather they kept the $40 and cleaned the holder... getting in touch woth room service for more supplies was also an issue .. always busy never able to get through. wouldnt recommend staying there
Stayed 3 nights in Feb 2024
Response from HotelMgmt on 15 Feb 2024
Ryan, we sincerely apologize for the unsatisfactory experience you had during your stay. It's unacceptable that the issue with the toilet paper holder wasn't fully resolved, and we're sorry for the inconvenience and discomfort it caused. We'll take immediate action to ensure such incidents don't recur and to improve the responsiveness of our service. Your feedback is important to us, and we hope to have the opportunity to welcome you back for a better experience.

6/10 Okay

Drew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hello. Our room didn't have the best "Smell".
Stayed 1 night in Feb 2024
Response from Hotelmgmt on 13 Feb 2024
Thank you, Drew, for bringing this to our attention. We're sorry to hear about the odor in your room and regret any discomfort it may have caused. Our team will work diligently to address this matter and ensure all of our accommodations are fresh and welcoming for our guests. We hope to have the opportunity to host you again and provide a more enjoyable experience.

10/10 Excellent

Valorie

Stayed 2 nights in Jan 2024
Response from HotelMgmt on 2 Feb 2024
Receiving a five-star rating from a valued guest like you is the highest compliment! Thank you, and we look forward to welcoming you back in the near future, Valorie.

6/10 Okay

Joel

Liked: Cleanliness, property conditions & facilities, room comfort
Ok-but.
Clean hotel; room ok but not worth the price; room not ready for check-in. No acknowledgement of Birthday and anniversary. No free parking; Breakfast good.
Stayed 2 nights in Jan 2024
Response from HotelMgmt on 30 Jan 2024
Joel, thank you for taking the time to share your thoughts with us. We're glad you appreciated our clean property and enjoyed the complimentary breakfast. However, we must sincerely apologize for any inconvenience you experienced with the room not being ready for check-in and the lack of acknowledgment for your special occasions. We appreciate your feedback and will work with our team to enhance our service. We hope you might consider staying with us again for a more enjoyable experience.

8/10 Good

Verified traveller

Disliked: Room comfort
Room looked very nice, but the bed was extremely hard. It just wasn’t comfortable.
Stayed 1 night in Jan 2024
Response from HotelMgmt on 30 Jan 2024
Thank you for staying with us and sharing your high rating! We’re so glad that you enjoyed the appearance of your room, although it’s disappointing to hear that the bed wasn’t suited to your comfort preferences. Your feedback is valuable, and we'll take it into account as we work to enhance our accommodations. We can’t wait to welcome you back for an even better experience soon!

8/10 Good

Elizabeth

Business traveller, Travelled with group
Liked: Cleanliness
Clean and mostly attentive staff. Our car was broken into in the public deck at the hotel which was very unnerving
Stayed 1 night in Jan 2024
Response from HotelMgmt on 30 Jan 2024
Thank you for sharing your feedback, Elizabeth. While we’re glad you enjoyed our clean property and attentive team, we’re truly sorry to hear about the incident with your car in the public parking garage by our hotel. We understand how frustrating this must have been and hope for the opportunity to show you a more pleasant and seamless experience soon.

10/10 Excellent

Fletcher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and staff was very helpful
Stayed 3 nights in Jan 2024
Response from Hotelmgmt on 30 Jan 2024
Fletcher, we're delighted to hear that our service and cleanliness made a positive impression during your stay! Your five-star rating and kind words are greatly appreciated. We can't wait to welcome you back to the Hyatt House Charleston/Historic District for another outstanding experience soon!

6/10 Okay

Renee

Travelled with group
Stayed 2 nights in Jan 2024
Response from Hotelmgmt on 23 Jan 2024
Learning that your recent stay didn't entirely meet your expectations is disappointing to us. We're hopeful for the chance to demonstrate our best on your next visit, Renee.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Hotelmgmt on 20 Jan 2024
Thank you for gifting us with your top score, Thomas! Until next time!

8/10 Good

Terry

Stayed 4 nights in Jan 2024
Response from Hotelmgmt on 13 Jan 2024
Thank you for the high rating, we’re glad to know your stay was enjoyable. We hope you’ll visit us again in the future, Terry!

8/10 Good

Amber, West Nottingham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for a few days. Kitchen in the rooms is convenient.
Stayed 4 nights in Jan 2024
Response from Hotelmgmt on 13 Jan 2024
We are grateful you shared a bit about your stay, Amber! We are thrilled our accommodations filled with the comforts and convenience of home ensured a terrific trip. We hope you will choose Hyatt House Charleston/Historic District again!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
No tell was great. The staff was excellent and the location was perfect for walking around.
Stayed 1 night in Jan 2024
Response from HotelMgmt on 11 Jan 2024
David, we're thrilled that our dedicated team and prime location made your stay enjoyable. Your top rating means a lot to us, and we can't wait to host you again at the Hyatt House Charleston/Historic District!

10/10 Excellent

Sonnya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hotelmgmt on 8 Jan 2024
Learning that your visit was exceptional is very gratifying! We eagerly anticipate the honor of welcoming you back in the future, Sonnya.

8/10 Good

Gilles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotelmgmt on 8 Jan 2024
Thank you for taking a moment to share your positive score, Gilles! We hope you plan to join us on your next visit to the area, so we have a chance to further impress.

10/10 Excellent

Mika

Stayed 1 night in Jan 2024
Response from Hotelmgmt on 8 Jan 2024
We’re proud to have earned five stars on your recent visit, thank you! It would be a pleasure to welcome you back, Mika.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotelmgmt on 8 Jan 2024
Thank you for your five-star rating, Christine! We hope to be your preferred property whenever your travels bring you to the area!

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness
Property is understaffed and showing significant signs of wear.
Stayed 2 nights in Dec 2023
Response from Hotelmgmt on 6 Jan 2024
We deeply regret to read your experience was marred in any way. We take your feedback to heart and will be reviewing our staffing and discussing updates to ensure the high level of hospitality we strive for is met at all times. Thank you and we hope for the opportunity to gain your trust one day soon.

10/10 Excellent

Samantha

Stayed 1 night in Dec 2023
Response from Hotelmgmt on 26 Dec 2023
Thank you for the five-star rating, Samantha! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotelmgmt on 19 Dec 2023
Knowing you had a wonderful stay is truly gratifying! Thank you, Jonathan, and we eagerly await your next visit.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotelmgmt on 17 Dec 2023
Nothing pleases us more than knowing you had a great stay! Thank you, Andrew, and we hope you'll join us for another five-star experience soon!

4/10 Poor

Jeffrey

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Hotelmgmt on 16 Dec 2023
It is disappointing to learn that your stay wasn't as ideal as it could have been, Jeffrey. We hope to see you again soon for an improved stay.

10/10 Excellent

Willie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The workers was plesant, good attitudes. Excellent atmosphere and clean.Overall:Excellent
Stayed 2 nights in Dec 2023
Response from HotelMgmt on 15 Dec 2023
We are glad our team ensured the best expereince for you with their smiling service and attention to detail. Thank you for your positive feedback and for complimenting our beautifully pristine property. We hope to welcome you back to Hyatt House Charleston/Historic District soon!

8/10 Good

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, good location. Walls were very thin and we could hear other peoples conversations in our room.
Stayed 3 nights in Nov 2023
Response from HotelMgmt on 4 Dec 2023
Thank you for choosing to stay with us and for taking the time to share your thoughts. We're glad to hear that you found our hotel and its location to your liking. However, we apologize for the inconvenience caused by the noise from other rooms. We understand how important a peaceful environment is for our guests, and we are looking into ways to improve sound insulation. We appreciate your feedback, as it helps us enhance our guest experience. We hope to welcome you back and provide a more serene and comfortable stay in the future.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place but has the worst pillows ever...
Stayed 4 nights in Nov 2023
Response from HotelMgmt on 30 Nov 2023
James, thanks for sharing your thoughts! We're happy to know you had a five-star experience overall, though we regret to hear the pillows weren't as comfortable as you'd hoped. We'll certainly take your feedback into consideration for improvements. We look forward to welcoming you back in the near future!

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is spacious and clean. You have to pay for parking
Stayed 1 night in Nov 2023
Response from HotelMgmt on 29 Nov 2023
Rodney, we're pleased to hear that you found our rooms spacious and clean! While we do have parking fees in place, please know that they are priced competitively with other hotels in the area. We look forward to having you back for another comfortable stay at the Hyatt House Charleston/Historic District.

4/10 Poor

Richard

Stayed 3 nights in Dec 2022
Response from Hotelmgmt on 20 Nov 2023
Richard, our team would like to improve your experience on a future visit and we hope to have the opportunity to do so. Thank you.

2/10 Terrible

Jason

Stayed 1 night in Oct 2023
Response from Hotelmgmt on 19 Nov 2023
Guest satisfaction is very important to us, Jason, and it's clear from your rating that we fell short. We hope to have another opportunity to welcome you back for a better experience.

6/10 Okay

Larry

Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2023
Response from Hotelmgmt on 24 Oct 2023
It is disappointing to learn that your stay wasn't as ideal as it could have been, Larry. We hope to see you again soon for an improved experience.

8/10 Good

Ann

Stayed 3 nights in Oct 2023
Response from Hotelmgmt on 4 Nov 2023
Thank you for the high rating, we’re glad to know your stay was enjoyable. We hope you’ll visit us again in the future, Ann!

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyatt house Charleston
Great location. Rooms had 1 window. Ver dark. No view.
Stayed 3 nights in Sep 2023
Response from Hotelmgmt on 5 Oct 2023
Thank you for your feedback on your recent stay, Douglas. We're pleased you enjoyed our prime location, but we regret that your guest room's view fell short of expectations. Please feel free to inform us of your room location preferences for your next visit, and we'd be happy to assist you in finding the perfect fit. It will be our pleasure to welcome you back to the Hyatt House Charleston/Historic District!

10/10 Excellent

Jeffrey, West Columbia

Liked: Cleanliness, staff & service, property conditions & facilities
had a great night!
Stayed 1 night in Sep 2023
Response from Hotelmgmt on 4 Oct 2023
We’re happy that you had a memorable time with us, Jeffrey! Please come back soon to the Hyatt House Charleston/Historic District!