Best Luxury Hotels in Chantilly

"clean room"

"Clean room very convenient lication for travelers "

"Check in was a nightmare - almost an hour and the staff were rude. Bathroom was a joke. I've stayed in many hotels in Paris and yes rooms are small and bathrooms smaller but you couldn't even turn around in the shower and to sit on the toilet you had to turn sideways. Went for breakfast which was adequate but the guy checking people in had no time for anyone. He really shouldn't be working around people. "

"The staff was amazing "

"Great place to spend the night prior to your flight. Very modern room. Spacious and comfortable bed. Great vibe. Good food . "

"It was ok but would not recommend this hotel. The walls were paper thin and neighbors were loud. Couldn’t hear planes but it was very loud in the hallways. The air conditioner or heater was very noisy! We had to shut it off! Breakfast was ok! "

" I stayed at the hotel for three nights and noticed that the bed covers were not changed and that I was still provided with the same towel from the previous day. I went to the front desk to inquire about this m. There were three staff members present. One of them explained that the bed covers are not changed every day and attempted to clarify the hotel’s policy. However, I informed her that when I checked in, I was asked whether I wanted daily housekeeping service, and I clearly said yes. I was also told that I could request housekeeping if needed, which was explained to me at the time of check-in. During our discussion, another staff member who was standing nearby interrupted and asked me if I change my bed covers every day at home. I found this comment highly inappropriate and disrespectful. I was very angry and told her that she could not ask me such a question, as it was not acceptable to speak to a guest in that manner. I was shocked and hurt; this was the first time I had ever heard such a comment from a staff member, and I travel frequently. I understand that some hotels in France do not automatically change bed sheets every day. However, customers deserve to be treated with respect. Being asked a personal and irrelevant question was upsetting and unprofessional. I was also very disappointed that no apology was offered at the time. This experience ruined what had otherwise been a long and tiring day. I strongly believe that guests should always be treated resp"