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"The staff was awesome! "

"Room and amenities were clean, staff was very nice and helpful. Breakfast was amazing!"

"We are very pleased withe resort, breakfast buffet was exceptional. The buggy system used for transpirt on the island was fun and very reliable. Trip from island to the mainland via the cable car gave fantastic views and was very enjoyable."

"The hotel and room were very clean, and the staff were generally helpful. However, it seems that not all staff fully understand what “gluten-free” means. I became unwell after being told that the vegetarian quiche was gluten-free, only to later discover that it was not. There are limited gluten-free options available, mainly pho and some gluten-free cakes and bread. Additionally, there was little attention to the risk of cross-contamination, with gluten-free items placed alongside regular food and no separate tongs provided. I continued to feel unwell until I specifically requested that my bread be prepared and heated separately in the kitchen. While the hotel itself is well maintained, it felt overpriced for a five-star property, as there was nothing particularly special about the experience to justify the cost."

"Nice room very good breakfast"

"We just spent ten wonderful nights at the Sheraton, and the location couldn't be better. Upon our arrival, we were warmly welcomed with cold tea and refreshing towels—such a lovely touch after our ten-hour journey. Jane at the reception was incredibly helpful, ensuring we got the perfect room for our needs. The breakfast staff was friendly and attentive, offering an impressive variety of options. The hotel was pleasantly quiet at night, and having a balcony to dry our clothes while enjoying the great view was a nice bonus. We also enjoyed some drinks at the Altitude Bar, which added to our relaxing experience. Tram our cleaning lady was also so sweet. The pool area provided towels, and Leo at the Tiki Bar was especially friendly. We did try to access the beach, but with only 18 available sunbeds, getting there early or later in the day is essential. We would definitely choose to stay at the Sheraton again! Kudos to Team S for making our stay so enjoyable—thank you!"

"The hotel is centrally located. It has over 40 levels so it was a bit too crowded for me. Long wait for the elevator, restaurant for breakfast was very busy & not enough beach lounge chairs (staff later clarified government did not give them permit for more chairs). Staff was nice & breakfast had a lot of options, this part was great."

"Breakfast was excellent, staff were very lovely. A very charming hotel. "

"The resort is huge and has much to offer. Big pool, convenience store for late night snacks, restaurant, large morning buffet. Lots to see and do. It looks like this resort offered much more in the past but covid might have caused a lot of places to close. Would definitely stay here again."