Westgate Resorts Central United States hotels

"Oh, River Hotel, how do I hate you? Let me count the ways. It was very difficult to find the hotel. It's narrow and short squished between two buildings which are much bigger. The hotels directions are terrible. All I have to say is that it's right next to the Sofitel, and I would've found it immediately. Despite knowing the city well, I spent about an hour driving around looking for it.My car sat out front, engine running, in the valet area for up to 2 hours before *I* saw it and told them to park it. My first key didn't work so I had to traipse back downstairs to get a new one. After I entered my room and got myself organized I looked for the room service menu. I wanted a bite before I left for my event. No room service. Then I remembered the hotel had a lounge which served food. I went downstairs to the lounge, and what did I discover but a room with some comfy chairs a coffee machine and a refrigerator full of water. Period. After having complained, I will say that the rooms and bathrooms are quite clean, above average. So kudos to housekeeping! Also kudos to the young woman working the desk wearing a dark suit and pink glasses. She was tremendously helpful to me. Unfortunately, that car sitting out front ruined the staff score."

"Me encantó que tenía música en vivo todas las noches un ambiente muy agradable"

"Very responsive, it was quick to act When a problem did arise"

"The staff arrived really quickly when my battery died on my door. It was resolved really quickly."

"Elevator issues but everything else was a 3.5 star rating"

"Centrally located hotel with breakfast included. Reasonable pricing for a new hotel. Recommended "

"Room was clean, but it is much older and rundown than it looks online, and the walls are thin."

"Very nice and clean "

"Room was very clean, Housekeeping staff is great. Breakfast was nice, good coffee. Fun bartender and very welcoming staff at front desk. Room location was not so good. Close to Broadway but VERY noisy all through the night with sirens constantly, big trucks, honking, yelling!"