Terrace/patio

Reviews of Hampton Inn Celaya Mexico

3 out of 5
Hampton Inn Celaya Mexico
Libramiento Nororiente, No. 223, Celaya, GTO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 100 out of 144 reviews" "
Rating 8 - Good. 27 out of 144 reviews" "
Rating 6 - Okay. 7 out of 144 reviews" "
Rating 4 - Poor. 2 out of 144 reviews" "
Rating 2 - Terrible. 8 out of 144 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ramon

Stayed 4 nights in Jan 2024
Response from Lg on 19 Feb 2024
Muchas gracias estimado huésped por haber tomado el tiempo de contestar nuestra encuesta, su opinión es muy importante para nosotros, lo esperamos en su próxima visita

10/10 Excellent

Alejandro Labrada

Liked: Cleanliness, staff & service, property conditions & facilities
All good im very happy
Response from LG on 19 Feb 2024
Thank you Mr. Labrada for taking time to answer our questionary. We are so glad You had a good time with us. See you next time

10/10 Excellent

Ikuo

Stayed 1 night in Oct 2023
Response from LG on 28 Oct 2023
Muchísimas gracias por haber tomado de su valioso tiempo y contestar nuestra encuesta, le esperamos con gusto en su próxima visita.

8/10 Good

Zuleyma

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Jul 2023
Response from JR on 2 Aug 2023
Sarita Zuleyma, es un placer saludarle, y permítame agradecerle el tiempo que se tomó para contestar nuestra encuesta. Nos gustaría saber cómo podemos mejorar nuestro servicio, para que su estancia sea totalmente placentera y así poder brindarle una mejor experiencia. Saludos

10/10 Excellent

Victoria, ZAPOPAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its so confy and people is nice arrounf there
Stayed 3 nights in Nov 2022

10/10 Excellent

Laura, BELLEVUE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

6/10 Okay

Guadalupe

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness
Cleanliness of the bathroom and bed not performed in first room assigned… I needed to change to another room
Stayed 3 nights in Jun 2022

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
I din like a difrent tate on a extra day charge more
Stayed 2 nights in Sep 2019

10/10 Excellent

Ramon, Boston Massachusetts

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent deal, people are friendly and there are good places to eat around the hotel (just ask the staff about how to get to the Brazilian buffet next to the hotel and the seafood restaurant and bars across the street)
Stayed 5 nights in Sep 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Very nice hotel, well decorated, first class
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s new and very clean and friendly stuff. Easy to access highway and restaurants. Quiet and comfortable hotel.
Stayed 2 nights in Jun 2019
Response from salvador on 4 Jul 2019
We apretiate your comments, I Will make sure everyone in our team knows abiut your satisfyed stay with, hope to see you agin in a near future. Best regards. Hampton Inn by Hilton family.

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just wish they had a restaurant. The beds were excellent as was the beautiful bedding. Very nice and modern.
Stayed 1 night in May 2019
Response from Salvador on 7 Jun 2019
We apretiate sharing your experience with us, at Hampton Inn By Hilton Celaya we do our best every day to make an unforgetable and magic momento while staying here at your home away from home. Will look forawrd to improve in our food service, we offer limited ítems every day untill 22:00 and provide snacks 24 hours, Hoping to see you soon. Regards .

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I liked the cleanness of the property but the tv didn't work. the telephone didn't work. Also, I called for an extra towel that I never received.
Stayed 1 night in Dec 2018
Response from Salvador on 9 Jan 2019
We are very happy to receive your comments, also we are sorry for teh incinveninces you went through your recent stay in Celaya, This comments alow us to improve and give the best of us to plase our costumers, you can make sure we toook action inmeadiatly. Hope to see you again in a near future.

4/10 Poor

Jon

This Hampton is not up to usual standards. The drapes in the room were cut much too long and drag on the floor. There is no place to hang your used towels. The "hot" breakfast was not good and was cold. The Hyatt Place down the street (and next to the Liverpool shopping Center) is much better at about the same price.
Stayed 2 nights in Nov 2018
Response from Alejandro Ibarra on 22 Nov 2018
Estimate Jon, good day First of all, thank you very much for taking the time to share your sincere opinion about your recent stay with us. We are sorry that the service provided has not been optimal and up to our standards and we sincerely apologize, likewise I commented that we have taken action with our staff to ensure its proper functioning. We hope to have another opportunity to serve you, when your trips bring you back to the City of Celaya. And receive it personally. Cordially, Alejandro Ibarra Sales manager

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with excellent staff.
Stayed 3 nights in Jul 2018
Response from Alejandro Ibarra on 11 Aug 2018
Hola buen dia, Estimado Allan Espero te encuentres muy bien, muchas gracias de antemano por tomarte el tiempo de escribirnos una reseña de tu estadia. Gracias por tus comentarios y tu puntuacion. De parte de todo el equipo de Hampton Celaya esperamos que regreses pronto. Saludos cordiales

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too much to describe
Nice place to stay! Vacation or business! Excellent! Staff very professional, friendly!
Stayed 1 night in Jun 2018
Response from Carlos Paredes GM on 26 Jun 2018
Hello, we appreciate your words and rating, we hope to see you again, regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel seems all new very clean!
Stayed 1 night in May 2018
Response from Carlos Paredes on 16 May 2018
Thank you very much for your valuable rating and comments, we hope to come back soon, regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New clean hotel for business in Celaya
It was a pleasure to stay at this hotel. Everything expected from a business hotel was available. Modern clean rooms, excellent wifi, helpful staff. If I have a recommendation, I would ask them to keep the air-conditioning in the lobby a few degrees colder.
Stayed 2 nights in Apr 2018
Response from Alejandro Ibarra on 2 May 2018
Dear Anonymous, Thank you very much for your excellent comments, it is good to know that I enjoy your stay in our facilities, thanks in advance for your feedback we will pay more attention to these small details so that your next stay is better. We love having you here

6/10 Okay

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities
Christmas eve
The hotel it was great! The location is very good. Rooms very clean. The buffet not that good, but very acceptable. We had 3 big issues: 1. the fridge wasn´t working, but they replaced next day 2. the toilet stopped working the last night 3. One night there was an event at the hotel and the music was SUPER loud at 2am. We called the lobby and they they turned off the music in less than 5 minutes
Stayed 4 nights in Dec 2017
Response from Alejandro Ibarra on 23 Feb 2018
Dear Gilberto, Thank you very much for choosing Hampton Inn by Hilton Celaya, we are happy to know that your stay with us was pleasant, I am sorry that you have had problems in your stay, I as a sales manager believe me that I will have your comments in mind and I will let the departments know corresponding. We are sorry that your experience with dinners has not lived up to our standards and rest assured that we will pay special attention to this area to improve the experience of all our customers. On behalf of the entire team we appreciate your preference and we hope to have another opportunity to serve you, when your trips bring you back to the City of Celaya, Guanajuato. Cordially, Alejandro Ibarra Sales manager

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Brand new hotel, everything exceptional
Stayed 1 night in Dec 2017

8/10 Good

antonio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Falta un poco mas de comercios cerca para poder comprar cosas basicas.
Stayed 3 nights in Apr 2024

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Recomendable
Stayed 1 night in Feb 2024
Response from LG on 19 Feb 2024
Muchísimo gracias estimado huésped Gerardo, su opinión es muy valiosa para nosotros. Lo esperamos en su próxima visita

10/10 Excellent

Maria de la Paz

Liked: Cleanliness, property conditions & facilities
En muy buen estafo, atencion y li.pieza excelente
Stayed 1 night in Dec 2023
Response from LG on 19 Feb 2024
Muchísimas gracias Srita de la paz por contestar nuestra encuesta. Es nuestro propósito que nuestros huéspedes se sientan como en casa. La esperamos en su próxima visita

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy confortable
Stayed 1 night in Jan 2024
Response from LG on 26 Jan 2024
Estimado huésped, agradecemos haber tomado de su valioso tiempo para contestar nuestra encuesta. Nuestra misión es que nuestros huéspedes tengan una experiencia placentera con nosotros. Le esperamos en su próxima visita

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities
El personal es muy amable, las habitaciones confortables, limpias, seguras, hay varios restaurantes alrdedor y una plaza muy cerca
Stayed 2 nights in Dec 2023
Response from LG on 11 Jan 2024
Estimada Marcela, muchísimas gracias por tomarse el tiempo de contestar nuestra encuesta, es nuestro propósito el que usted se sienta cómoda y como en casa durante su estancia con nosotros. La esperamos en su próxima visita.

10/10 Excellent

J Jesus Pineda

Liked: Cleanliness, staff & service, property conditions & facilities
Todo ok
Response from LM on 3 Dec 2023
Estimado huésped Jesús Pineda, muchísimas gracias por tomar de su valioso tiempo para contestar nuestra encuesta. Estamos abiertos a cualquier comentario para mejorar en nuestro servicio y darles la atención que se merecen. Le esperamos en su próxima visita

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from LG on 3 Dec 2023
Estimado huésped Adrián muchísimas gracias por haber contestado nuestra encuesta, nos llena de mucha satisfacción saber que su estancia fue placentera. Lo esperamos en su próxima visita

2/10 Terrible

Erika

Stayed 1 night in Nov 2023
Response from Gl on 19 Dec 2023
Estimada huésped, el muchas gracias por contestar nuestra encuesta, estamos en la mejor disposición para escuchar sus comentarios y saber cómo mejorar para que su próxima estancia sea de su total agrado y se sienta como en casa

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena experiencia
El servicio del personal con muy buena actitud La Sra del restaurante sonrisas al alma
Stayed 2 nights in Nov 2023
Response from La on 10 Nov 2023
Estimada huésped, muchísimas gracias por contestar nuestra encuesta, nuestra misión es hacer que el huésped se sienta como en casa. La esperamos en su próxima visita

10/10 Excellent

Luís Fernando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena experiencia
Áreas comunes muy bien, habitación cómoda,limpia y excelente decoración los.alimento buenos y excelente atención
Stayed 3 nights in Oct 2023
Response from LAFDM on 12 Oct 2023
Estimado huésped Luis Fernando, agradecemos infinitamente haya tomando de su valioso tiempo para contestar nuestra encuesta, nos da gusto y satisfacción saber que fué de su agrado su estancia con nosotros, esperamos verlo nuevamente en su próxima visita, estamos para servirle.

10/10 Excellent

yaneth

Stayed 1 night in Aug 2023
Response from LG on 5 Sept 2023
Muchísimas gracias Srita. Yaneth, es muy importante para nosotros saber que nuestros huéspedes tuvieron una experiencia agradable con nosotros, la esperamos en su próxima visita, saludos.

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from GR on 21 Aug 2023
Sr. Rubén muy buenas tardes. Estamos grandemente agradecidos con usted por haber tomado de su valioso tiempo y contestar nuestra encuesta. Nuestro deseo siempre es que nuestros huéspedes se sientan en casa, lo esperamos en su próxima visita.

8/10 Good

Hiram

Stayed 1 night in Jul 2023
Response from GR on 21 Aug 2023
Buenas tardes Hiram, muchísimas gracias por haber tomado de tu tiempo para contestar nuestra encuesta y compartirnos tu experiencia. Estamos completamente abiertos a escuchar qué es lo que mejoraría su estancia con nosotros. Saludos

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio en hotel en todas sus instalaciones y con unas camas muy cómodas
Stayed 1 night in Jul 2023
Response from JR on 2 Aug 2023
Sr. Ricardo muchísimas gracias por contestar nuestra encuesta. Nos complace saber que cumplimos nuestro propósito al sentirse usted Cómodo durante su estancia. Estamos totalmente abiertos a alguna sugerencia, para mejorar aún más su experiencia con nosotros. Saludos

10/10 Excellent

Isabel

Business traveller
Liked: Cleanliness
G
Stayed 1 night in Jul 2023
Response from JR on 2 Aug 2023
Muchísimas gracias Srita Isabel por tomar de su tiempo y contestar la encuesta. Nos satisface saber que su estancia con nosotros fué placentera, nuestro propósito es que cada huésped se sienta como en casa. Le esperamos en su próxima visita. Saludos

6/10 Okay

María Fernanda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from JR on 2 Aug 2023
Que tal Srita. Fernanda, un gusto saludarle, agradecemos haya tomado de su tiempo para valorar su estancia, y nos gustaría saber cuáles fueron los motivos por el cuál nos dió ésta calificación, así, podremos mejorar tanto nuestro servicio, cómo la experiencia de cada huésped, y si nos lo permite, también su estancia sea más placentera en su próxima visita. Saludos

10/10 Excellent

Francisco

Stayed 1 night in Apr 2023
Response from La on 15 Jun 2023
Muchas gracias por su preferencia

10/10 Excellent

JUAN CARLOS MEJIA

Stayed 2 nights in Mar 2023
Response from LA on 26 Apr 2023
Muchas gracias por su preferencia

2/10 Terrible

Fco Javier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel nos hizo un doble cargo 😡😡 el día del check out nos llegó una notificación y nos volvió a cobrar .. elmm no pago se hizo al entrar al hotel . Si estamos molestos ya que tuvimos que block est la tarjeta
Stayed 1 night in Mar 2023
Response from LA on 26 Apr 2023
Lamentamos mucho el inconveniente, trabajaremos en ello.

6/10 Okay

José

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
El desayuno muy básico y sin sabor! No facturan
Stayed 1 night in Mar 2023
Response from LA on 26 Apr 2023
Buen día, tomaremos muy en cuenta su comentario. También le hacemos saber, que tanto en restaurante como en hospedaje realizamos factura

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelente. Solo una señorita al principio que nos atendió grosera y prepotente. En seguida nos antebdio otra y muy amable
Stayed 1 night in Feb 2023

8/10 Good

Andrea

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
No me gusto el desayuno, pedimos hotcakes y los trajeron cuando ya saliamos
Stayed 1 night in Dec 2022

10/10 Excellent

Giovani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

MINAMIDA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
回りの雰囲気はちょっと危ない感じはしますが、ゲートがフェンス式なので安全です。ショッピングモールも車ですぐ行けるので便利です。
Stayed 1 night in Nov 2022

8/10 Good

Armando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
todo bien
Stayed 1 night in Nov 2022

8/10 Good

FRANCISCO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

César, Zapopan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adecuada para una noche
Stayed 1 night in Oct 2022

10/10 Excellent

MARIO PASCUAL

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EL PERSONAL DE LA COCINA FUE SUPER AMABLE EN GENERAL Y MUY ATENTOS AL MOMENTO DE LOS DESAYUNOS.
Stayed 3 nights in Sep 2022

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicación muy buena Servicio satisfactorio
Stayed 2 nights in Sep 2022