First impressions were positive with a friendly check in experience. The room was OK, but a bit worn and tatty. There was no hot water. We reported the problem and were told that it could not be fixed until the next day. It was late, so we accepted this. The next morning we again reported the problem before going out. We returned early afternoon and only then did 'the engineer' come to check the problem. He could not fix it, mentioning something about a centralises system. Senior Management did their best to avoid us, leaving junior staff to handle our complaint. They offered another room, again no hot water. Finally they said they could bring buckets of hot water for us to wash with. Call be fussy, but I think running hot water is a prerequisite for a 3 star hotel. We asked for our money back so we could move hotels. They refused, saying it was not their policy. We decided to leave. We booked into the Quest hotel for slightly more money than we paid at St Mark. It turned out to be vastly superior.