"The front desk is the face of the Grand Roatan Kimpton resort. The receptionist's service was unacceptable for a hotel of this level.
We arrived at the Kimpton on February 17 at noon, like many other guests, a line of almost two dozen guests was behind us. But, after a long talk that we hadn't booked a bungalow, we couldn't reach an agreement. We are 72 and 78 years old, and without any respect, were sent to a separate bungalow with a dangerous staircase inside, the unlit, with broken lighting and a crooked gravel approach. I have a video. We asked to speak to the manager, and one of the three young men suddenly told us he was the manager. We were treated as if we had done something bad and were being punished for it. The receptionist explained that we booked our vacation through Expedia, not through IGH, and chose the wrong room. We can't pay extra, and there are no available rooms for us! All the remaining guests stayed in the building; we could see them heading to the elevator. We met and focused on the money only, and we did not get any customer appreciation or empathy. The damage was done. The next morning, professional front desk supervisor Belkis quickly got the room that matched our reservation. Dear Belkis! Thank you very much.
The hotel was not fully booked at all. This was our second visit to the Kimpton resort.
This year we appreciate the breakfast waitress Jeidsi Valdez at Alera, the friendly Kianny waitress at the Sea Cat, beach guard Byron."
"The beach was nice. The staff was friendly. Food was reasonably priced. We stated an ocean front room on the first floor. It was small, but all we needed. It was short steps from the ocean. Overall, very satisfied with our stay."
"Our room was clean and updated but not in the best location. it was third floor and did not have a good view of anything. In spite of that we saw eight Macaws in the tree outside our room on our first morning so we were very lucky!"
"The property was well maintained and very nice layout and landscaping. The rooms were a little small and could use some updating but all in all was adequate. Resort is in a good area to explore up and down the beach for shops and restaurants. Prices were definitely inflated because it is in the middle of a tourist area. Definitely would recommend! "
Commune with nature and explore the great outdoors at Cangrejal River during your travels in La Ceiba. While you're in the area, stroll along the beaches.
Explore the great outdoors at Refugio de Vida Silvestre Cuero y Salado, a lovely green space in Sector 2. While you're in the area, wander around the rainforest.
Cayos Cochinos is located in Cayos Cochinos. If you're looking for a convenient place to stay, you could search for properties close to public transport so it's easy to get around.
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If I need to cancel the hotel reservation for my stay near Cayos Cochinos, will I receive a refund?
Yes! Most hotel reservations are fully refundable if cancelled before the hotel's cancellation deadline, which is usually within 24-48 hours of the scheduled arrival. If you have a non-refundable reservation, you might be able to still cancel and get a refund within 24 hours of your booking. Add dates, click "Search", then use the filter option "fully refundable" to review the best deals available near Cayos Cochinos.