Outdoor pool, open 9:00 AM to 10:00 PM, pool loungers
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Reviews of Hotel Playa Azul

2.5 out of 5
Hotel Playa Azul
Carretera Sontecomapan Km 2 s/n, Catemaco, VER

Reviews

7.0

Good

Rating 10 - Excellent. 8 out of 26 reviews" "
Rating 8 - Good. 5 out of 26 reviews" "
Rating 6 - Okay. 7 out of 26 reviews" "
Rating 4 - Poor. 2 out of 26 reviews" "
Rating 2 - Terrible. 4 out of 26 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Richard

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were not helpful. The hot water was turned off. We had to ask them to turn off the hot water tank serving the two rooms we had booked. After a week of travelling we had dirty clothes needing to be laundered. The receptionist said the laundry would be ready the afternoon the day after we arrive. But when we returned the next afternoon the laundry had not be sent out. As for amenities and condition of the room. The shower was dirty and did not drain properly. The hotel has closed is bar and restaurant, although it is too far to walk into town for a meal, The taxi service recommended by the hotel was very slow. What a lousy hotel!
Stayed 2 nights in Feb 2024

2/10 Terrible

Jorge J

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This property should be remove from any travel site is worst than a motel. Unsafe dirty I stayed 1 hour and had enough. Lost the money I paid for two room and did not care, my family was not going to be safe.

10/10 Excellent

Isauro

Stayed 1 night in Jul 2022

8/10 Good

Alis

Travelled with family
Es un hotel con una alberca buena el desayuno es rico pero ya le falta mantenimiento en general , la estancia fue aceptable con algunos detalles pero si regresaríamos
Stayed 2 nights in Mar 2024

6/10 Okay

Jaime

Travelled with family, Travelled with partner
Disliked: Staff & service, property conditions & facilities
Sin internet mala señal de tv
Stayed 1 night in Feb 2024

2/10 Terrible

violeta

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es bonito pero el servicio es terrible. Los cuartos viejos y maltratados. No nos quisieron servir desayuno porque había un grupo. En general pésimo todo. No lo recomiendo.
Stayed 1 night in Sep 2023

6/10 Okay

Erika

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Buenas vistas y paisajes.
Stayed 1 night in Aug 2023

2/10 Terrible

Lic. Araceli

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No sirve la tele, ni el aire acondicionado, alto precio para las instalaciones, el lugar no tiene mantenimiento, esta descuidado
Stayed 3 nights in Jul 2023

6/10 Okay

Marco Antonio

Stayed 1 night in Jul 2023

10/10 Excellent

Sergio

Stayed 2 nights in Jun 2023

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Muy buena atencion, las habitaciones muy limpias, pero el restaurante estaba fuera de servicio, yo espero que por remodelacion por que si hace falta
Stayed 2 nights in Mar 2023

4/10 Poor

Ana Lilia

Stayed 1 night in Mar 2023

2/10 Terrible

Jessica

Stayed 1 night in Mar 2023

8/10 Good

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities
Le falta mantenimiento a la propiedad de pintura y algunas áreas
Stayed 2 nights in Jul 2022

8/10 Good

Raúl Katt

Travelled with family
Liked: Cleanliness, staff & service, amenities
Su ubicación. No me gustó su internet, ni su TV, clima viejo y ruidoso
Stayed 1 night in Jul 2022

10/10 Excellent

Erika Noemí

Stayed 3 nights in May 2022

8/10 Good

Areli

Stayed 1 night in Mar 2022

10/10 Excellent

MARIO ALEJANDRO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

José Marcelo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nos fue muy bien, un hotel amplio y confortable
Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveller

Travelled with family
Catemaco es increible
Toda mi familia y yo nos divertimos mucho en la piscina, que es muy amplia y funcional. Mucho espacio de estacionamiento y muchos lugares para visitar y descansar.
Stayed 1 night in Jul 2021

6/10 Okay

Sarai

Travelled with family
Disliked: Cleanliness
En genera regular
El hotel le hace falta mantenimiento, limpieza regular, de las 3 habitaciones 1 de ellas no servía. En la noche quisimos comprar y no había nadie en recepción. El temazcal y masaje muy bien, se cobra aparte.
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with family and small children, Travelled with pets
No lo pude usar porque porque no aceptan tarjetas y para mi es indispensable pagar con tarjeta para poder hacer deducible el gasto en mi empresa, gracias.
Stayed 2 nights in Jul 2021

10/10 Excellent

María Josefina

Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estacionamiento, limpieza todo bien
Mi unica petición fue facilidades acceso handicap en silla de ruedas, ayudaria que el baño las tuviera, ya que es muy angosto y no cabe una silla de ruedas y en el caso de handicaps el area de regadera favor de manejarla unicamente con cortina.
Stayed 1 night in Feb 2020

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

6/10 Okay

MARIBEL

REGULAR
El hotel limpio aunque no muy cómodo, es ruidoso, hay un solo contacto en el baño y no había servicio en las habitaciones por que tuvieron evento.
Stayed 2 nights in Dec 2019