Hotels near Castle Rock

"Clean room ! Clean building and facility !"

"Staff was friendly. Lots of eateries nearby. Room was a little worn and could have been a bit cleaner."

"On friday night of our stay, there were 2 women in lobby area talking and laughing loudly til 2 Am. Next door a man was in his room talking loudly on the phone. We could hear every word about his divorce. Called desk 5 times, no response, called Choice corporation and told them problem, called Hotels .com who filed a formal complaint. About 4:30 the soccer parents began to fill ice chests across room. At 7 am talked to front desk, explained situation and asked to be moved to another room. Said he would discuss with manager and move us to another room. Came back about 2:30pm couldn't move us cause if someone came in and offered $500 for room they could have it!! Told us manager said if we found another hotel he would credit us one night. I think he firmly believed we would not find one but we found one at Quality in Merriam. Went down to get credit and the worker said the manger was not there he would need to call him in. I said fine. Waited 20 minutes or more to finally get refund posted to credit card.the worker was amazing and went to bat for us. Ask for receipt which i did get. Waiting to see if it does appear on credit card. If not will dispute charges for Saturday night. I would not advise anyone to stay there. The manager said there was someone on at night but neither myself or Choice corporate or Hotels.com could get the person to answer phone. I believe that no one was there. To me this is all unacceptable."

"breakfast was good, fresh, the employee who took care of that area was sufficient and clean. hot tub was so nice, pool heated, kids loved it. location good, easy access to restaurants."

"Did not utilize"

"Parking was safe,room very clean."

"I arrived early 1:30 PM to see if any rooms available; no rooms available yet; 100% accepatble. I am only Gold Elite Marriott/Bonvoy. I wasn't able to get back until 8:30 PM; I was specific about not next to elevator and ADA. Was placed in ADA room down hall feom bar; when I went back to deak, they said they had nothing available. Looking from outside parking lot & lights on in hotel; zero chance that every room taken. Room not made after day ine. Only 2 towels. Water everywhere in bathroom with shower setup for wheelchair; floods entire bathroom with open bottom. ADA seat would not stay in up.position. Room musty; disgusting. Said something to desk. Hotels.com gave me $100 & they called hotel for only a $50 credit on 2 nights for $580. After super rough day at work, I just wanted someplace nice to come back to. So disappointed as I thought.The reviews for this place were great. In area about 12 weekends a year; will never stay there again. "

"Very good clean room and the breakfast bar was one of the best I've seen. Elevator was out of service this time."

"All Was Great "