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Reviews of Fairfield Inn & Suites by Marriott Cartersville

2.5 out of 5
Fairfield Inn & Suites by Marriott Cartersville
20 Canyon Pkwy, Cartersville, GA

Reviews

8.4

Very good

Rating 10 - Excellent. 192 out of 356 reviews" "
Rating 8 - Good. 85 out of 356 reviews" "
Rating 6 - Okay. 34 out of 356 reviews" "
Rating 4 - Poor. 26 out of 356 reviews" "
Rating 2 - Terrible. 19 out of 356 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Derrick

Travelled with family
Liked: Amenities, property conditions & facilities
Everything was great. Staff was very nice and helpful
Stayed 2 nights in Apr 2024

10/10 Excellent

Peter, Lima

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice.
Stayed 1 night in Apr 2024

8/10 Good

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Apr 2024

2/10 Terrible

Crystal

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I booked thru Expedia I had a paid receipt and hotel had computer issues . They let us check in and in the morning the manager said for me to pay again or they where calling police .I tried to book on Marriot app but it wasn’t working either . Manager at this location did not answer phone when staff tried call to help . This same manager that was calling police . She said she has to kids more important then customers lobby full of people and she wanted to not try and fix issues . I am a Marriot vacation owner smh . Manager was the problem . Apparently they tried to wake me up to deal with this after midnight . This stay was on my why back from my mom funeral and I had to leave in a.m for local work . This should have not happened this way .
Stayed 1 night in Apr 2024
Response from Management on 17 Apr 2024
Please let us apologize for the inconveniences you have had with this stay. The situation was not communicated correctly with the IT department and was out of our control. We will work hard so this never happens again.

4/10 Poor

Shannon

Stayed 1 night in Mar 2024

10/10 Excellent

James, Lena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, clean and comfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

Derrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stevie, at check in was a delight. Cindi, at check out was delightful as well. Enjoyed the cozy room. However, no USB charger slots in the room. The construction dumpster was a mess, in and around. Over-all the stay was very restful and pleasant.
Stayed 1 night in Feb 2024

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Kathy

Travelled with family
Liked: Amenities
Front desk staff who checked us in was helpful and polite and personable . Best one in the multiple hotel stays throughout our trip.
Stayed 1 night in Jan 2024

4/10 Poor

Matthew, Cleveland

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff not friendliest, elevator broken, 2nd floor smelled of paint. No towels at indoor pool. Not comparable to the room booked.
Stayed 3 nights in Jan 2024

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

William

Liked: Cleanliness, staff & service
Initial price that was going to be charged was $30 more than what I reserved and was quoted on Travelocity. Front desk person was able to rectify the pricing discrepancy and all went well.
Stayed 1 night in Dec 2023

10/10 Excellent

Courtney

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very friendly staff, clean and comfortable room, and a nice breakfast. We will stay here again, should we ever return to the area.
Stayed 1 night in Dec 2023

10/10 Excellent

Pedro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable
Stayed 8 nights in Nov 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Sierra

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Danielle

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
As a couple who avidly travel for work and leisure due to military life and travel nursing ,. And until this last trip for thanksgiving it had been many years since I’d been met w such a horrible INHOSPITABLE CHECKOUT STAFF. we checked into this hotel late late thanksgiving night after having driven 3 hours early thanksgiving morning from outside of Birmingham Alabama where my hubby was working a 24 hr shift . I picked him up from base and off we went to north of atl (cartersville Georgia ) where my parents recently relocated a few years ago We arrived in time for my husband to nap on the sofa after the game while I on the other hand hit the kitchen full speed and cooked til 1230 that night . So around 1am we checked in and until the next morning never left our room. I woke early in horrible pain, I could barely move I could just rock w tears streaming down my face no clue what was wrong and away from my doctors , my husband went to wash our dirty clothes and spoke to front desk she acted as tho she cared and said she could extend our checkout til 1 pm to help . This was 940 am. From11-1245,the maid was banging the phone would ring but she would hang up and not speak, they cut off our key cards and everyone else’s at 10am and then cut off our internet after hearing my husband in bkground on his game !!! They were rude and began to threaten to charge our card : I quickly said SO DO IT! then she wouldn’t speak to me when I would call down to ok it. DO NOT STAY HERE
Stayed 1 night in Nov 2023

10/10 Excellent

Adrian, Nashville

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Nov 2023

10/10 Excellent

Penny, Bartow

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Hotel is undergoing renovation's but it did not affect our stay as only there one night. The rooms are clean and comfortable. Breakfast was good. Overall we had an excellent experience here!

10/10 Excellent

William

Stayed 1 night in Nov 2023

8/10 Good

Nicole

Stayed 1 night in Nov 2023

4/10 Poor

Kerilyn

Travelled with group
Disliked: Staff & service
We checked in for our first room, were informed our second room wasn’t available. They had “overbooked “. Had to drive 10 miles down the road. (after the front desk staff acted like I was an idiot because I couldn’t understand the name of the town due to her tongue piercing (or impediment). Got checked in, drops and spots all over the vanity top. I travel with Clorox wipes, and it’s late. I cleaned it, it’s late.
Stayed 1 night in Nov 2023

10/10 Excellent

Alvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Charmagne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off the Interstate. Clean. Easy check in and out. Good breakfast.
Stayed 1 night in Oct 2023

8/10 Good

Michael

Stayed 1 night in Oct 2023

10/10 Excellent

Pamela, Rincon

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and quiet
Stayed 2 nights in Oct 2023

10/10 Excellent

Carol

Travelled with partner
Nice
Stayed 1 night in Oct 2023

10/10 Excellent

Jerry

Stayed 1 night in Oct 2023

10/10 Excellent

Vicky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff!! Nice rooms as well.
Stayed 1 night in Oct 2023

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff! Great Breakfast and Extremely convenient to Lakepoint.
Stayed 2 nights in Sep 2023

10/10 Excellent

judith

Travelled with partner
Very clean, easy access to freeway or town. Excellent breakfast. Friendly staff. Room clean spacious.
Stayed 1 night in Sep 2023

6/10 Okay

John, Chandler

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
They claim they still follow Covid protocol so they typically only service rooms every 3rd day. When I explained that Covid is over the staff member got really short with me and told me she'll put my request for service in. When I arrived back that evening, towels we're changed, lights were left on, and bed was left unmade and no replenished coffee. In addition, the hot breakfast included with the room was left empty with many folks coming for breakfast and leaving disappointed, myself included.
Stayed 4 nights in Sep 2023

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Erica and the staff were very nice and helpful. They accommodated me with a planned early check in and were flexible when my travel made me late. While this is not a “fancy” hotel, it’s near immaculate. The only semi-negative was the breakfast was a bit funky. However I did come down late so it had been sitting for a while. On a positive note, the fact they had a hot breakfast selection at all was a huge plus. Thank you.
Stayed 2 nights in Sep 2023

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We went up for the weekend for a baseball tournament at lake point and pleaded with the hotel!
Stayed 2 nights in Sep 2023

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to historic downtown
Stayed 2 nights in Aug 2023

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Teresa

Stayed 1 night in Aug 2023

10/10 Excellent

Osmin and Beatriz

Liked: Property conditions & facilities
Breakfast was slow to refill, lady seemed annoyed.
Stayed 1 night in Aug 2023

10/10 Excellent

ANGELA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On business trip…. Great stay
Stayed 1 night in Aug 2023

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great. The breakfast was delicious
Stayed 1 night in Aug 2023

8/10 Good

kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needed a room for one night. They were quick checking us in and the room was comfortable and clean.
Stayed 1 night in Jul 2023

8/10 Good

Leslie

Stayed 1 night in Jul 2023

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing!!
Stayed 1 night in Jul 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The sink in our room was draining slow. There was no shampoo in the dispensers. The toilet 🚽 kept running. Other than that, a no thrills great stay.
Stayed 1 night in Jun 2023

10/10 Excellent

MEREDITH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable!
Stayed 1 night in Apr 2023

6/10 Okay

jeff

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Alissa-AGM on 10 Jun 2023
Thank you for taking the time to take a survey about your stay. We strive to make every stay exceptional and I apologize that we failed to meet your expectations. I do hope you give us another chance the next time you are in our area. Sincerely,Alissa

4/10 Poor

Connie

Travelled with family
Liked: Staff & service, property conditions & facilities
My husband and grandson had to switch rooms because of the condition of the sofa bed mattress with very big visible stains, crumbs and or dirt present. The room that they were moved to wasn't prepared either, dirty linen was left on the bed.
Stayed 2 nights in May 2023
Response from Alissa on 29 May 2023
Dear Connie,Guest satisfaction is our top priority and I am sorry that we did not meet your husband and grandsons expectations. I have shared this with our Housekeeping manager to make sure this does not happen again. I do hope you will give us another change the next time your family is in town.Sincerely,Alissa ScheckAGM