View from room

Reviews of Radisson Cartagena Ocean Pavillion Hotel

4.5 out of 5
Radisson Cartagena Ocean Pavillion Hotel
Carrera 9 #22-850, Cartagena, Bolivar

Reviews

8.8

Excellent

Rating 10 - Excellent. 587 out of 1002 reviews" "
Rating 8 - Good. 282 out of 1002 reviews" "
Rating 6 - Okay. 73 out of 1002 reviews" "
Rating 4 - Poor. 28 out of 1002 reviews" "
Rating 2 - Terrible. 32 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Lashawn

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hotel had a foul mildew smell throughout. The jacuzzi had dirty bubbles floating in it and when asked to be placed in room close to friends they didn’t even attempt to accommodate me.
Stayed 3 nights in Apr 2024
Response from Guest Service Coordination on 2 May 2024
Dear Mr. Lashawn,We are pleased to see through your comments that you had a pleasant stay with us.We are very sorry for your perception regarding the jacuzzi and the smell of the area. In the Concierge area, we would have loved to receive feedback from him during the stay in order to take the appropriate corrective measures. The satisfaction of our clients is our reason for being.We hope to see you again on your next visit to the city of Cartagena, and that it will allow us to make the most of your previous stay with us.Sincerely,

6/10 Okay

david alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all so nice
Stayed 4 nights in Apr 2024
Response from Guest Service Coordination on 25 Apr 2024
Dear Mr. David Alan,Thank you very much for sharing your recent experience at Radisson Cartagena Ocean Pavillion Hotel. We are really happy to receive your review, since through it we can know that you had a pleasant stay with us and that you enjoyed our facilities and services to the fullest.We hope to continue providing you with wonderful moments, on behalf of all the Hotel staff we would like to thank you for your choice and we hope to see you again when you travel again to the beautiful city of Cartagena de Indias.Cordially,Guest Service Coordination

10/10 Excellent

RICHARD

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very nice property staff is excellent AC was week in my suite
Stayed 1 night in Apr 2024
Response from Guest Service Coordination on 18 Apr 2024
Dear Mr. Richard,Thank you very much for sharing your recent experience at Radisson Cartagena Ocean Pavillion Hotel. We are really happy to receive your review, since through it we can know that you had a pleasant stay with us and that you enjoyed our facilities and services to the fullest.We hope to continue providing you with wonderful moments, on behalf of all the Hotel staff we would like to thank you for your choice and we hope to see you again when you travel again to the beautiful city of Cartagena de Indias.Cordially,Guest Service Coordination

10/10 Excellent

jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a great time there. Everything was so clean, the staff was very friendly. The view was beautiful!
Stayed 7 nights in Mar 2024
Response from Guest Service Coordination on 15 Apr 2024
Dear Mr. Jeremy,Thank you very much for sharing your recent experience at the Radisson Cartagena Ocean Pavillion Hotel. We are really happy to receive her assessment, since through her we can know that you had a pleasant stay with us and that you enjoyed our facilities and services to the fullest.We hope to continue providing you with wonderful moments. On behalf of all the Hotel staff, we would like to thank you for your choice, and we hope to see you again when you travel again to the beautiful city of Cartagena de Indias.Cordially,

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe, and friendly staff. Pleasant and enjoyable stay. Breakfast 10/10
Stayed 2 nights in Mar 2024
Response from Guest Service Coordination on 6 Apr 2024
Dear Mr. Tyler,Thank you very much for sharing your recent experience at the Radisson Cartagena Ocean Pavillion Hotel. We are really happy to receive her assessment, since through her we can know that you had a pleasant stay with us and that you enjoyed our facilities and services to the fullest.We hope to continue providing you with wonderful moments. On behalf of all the Hotel staff, we would like to thank you for your choice, and we hope to see you again when you travel again to the beautiful city of Cartagena de Indias.Cordially,

10/10 Excellent

frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Coordinación de Servicio al Huésped. on 26 Apr 2024
Estimado Sr. Frank,Muchas gracias por compartir su reciente experiencia en Radisson Cartagena Ocean Pavillion Hotel. Realmente nos alegra recibir su valoración, ya que mediante ella podemos saber que tuvo una grata estancia con nosotros y que disfrutó al máximo de nuestras instalaciones y servicios.Esperamos poder seguir brindándole maravillosos momentos, en nombre de todo el personal del Hotel nos gustaría agradecerle por su elección y esperamos volver a verlos cuando viaje nuevamente a la hermosa ciudad de Cartagena de Indias.Cordialmente,

10/10 Excellent

Shaniqua Lashay, Bronx

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, good property!
Stayed 3 nights in Feb 2024
Response from Guest Service Coordination on 30 Mar 2024
Dear Mrs. Shaniqua Lashay, Thank you very much for sharing your recent experience at the Radisson Cartagena Ocean Pavillion Hotel. We are really happy to receive her assessment, since through her we can know that you had a pleasant stay with us and that you enjoyed our facilities and services to the fullest. We hope to continue providing you with wonderful moments. On behalf of all the Hotel staff, we would like to thank you for your choice, and we hope to see you again when you travel again to the beautiful city of Cartagena de Indias. Cordially, Guest Service Coordination

10/10 Excellent

Carlos, Wilmington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hot chocolate ever at breakfast. Everything was delicious. Great service and as VIP member the upgrade was incredible two bedrooms with King bed and private bathroom on each one, it was just beautiful and the staff was courteous and friendly
Stayed 3 nights in Feb 2024
Response from Customer Service Coordination on 21 Mar 2024
Dear Carlos,Thank you for taking the time to complete our online survey about your recent stay at the Radisson Cartagena Ocean Pavillion Hotel.As a guest you are truly valued and we appreciate your rating. On behalf of our collaborators we thank you for choosing us and we would love to welcome you again on your next visit to Cartagena.Cordially,Customer Service Coordination.

10/10 Excellent

Yajaira Lizeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ladies room on the 1st floor need to be clean more often. Was dirty and with a very strong odor
Stayed 1 night in Mar 2024
Response from Guest Service Coordination on 18 Mar 2024
Dear Mrs. Yajaira,Thank you very much for sharing your recent experience at the Radisson Cartagena Ocean Pavillion Hotel. We are really happy to receive her evaluation, since through her we can know that you had a pleasant stay with us and that you enjoyed our facilities and services.We are sorry for your perception regarding the bathroom service. We will transmit your comment to the area in charge to be taken into account. Your opinions are very important to us, as they allow us to be better.We look forward to continuing to provide you with wonderful moments. If you have any additional comments or would like to help us further improve the experience for our visitors, feel free to contact me.Cordially,

10/10 Excellent

Karen Jean, Durham

Liked: Cleanliness, amenities, property conditions & facilities
Helpful and friendly staff.
Stayed 4 nights in Mar 2024
Response from Guest Service Coordination on 15 Mar 2024
Dear Karen Jean,Thank you very much for taking the time to rate your stay at our Radisson Cartagena Ocean Pavillion Hotel.We are pleased to see through your rating and comments that you had a pleasant stay with us, also highlighting the service of our collaborators; We strive daily to ensure that the service we offer our guests is based on our Yes I Can philosophy. Your comments let us know that we met your expectations, making your stay in the city of Cartagena a memorable time.On behalf of the entire Radisson staff, we would like to thank you for your choice and we hope to welcome you again on your next trip to Cartagena de Indias.Cordially,Guest Service Coordination

10/10 Excellent

erika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a convenient and easy to work with....highly recommended
Stayed 1 night in Mar 2024
Response from Customer Service Coordination on 15 Mar 2024
Dear Erika,Thank you for taking the time to complete our online survey about your recent stay at the Radisson Cartagena Ocean Pavillion Hotel.As a guest you are truly valued and we appreciate your rating. On behalf of our collaborators we thank you for choosing us and we would love to welcome you again on your next visit to Cartagena.Cordially,Customer Service Coordination.

10/10 Excellent

wolfgang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasure to stay 4 days at the Radisson Ocean Pavilion, the staff were consistently friendly and helpful, the breakfast buffet great , nice pool. The not-busy at all beach is right in front, super-easy walk-on , We had three dinners in the hotel restaurant which were all tasty , well prepared and quite reasonably priced. The only drawback is also an advantage: location. The hotel is close to the airport and right on the beach but offers no other interesting dining options in walking distance; the town center is a 10-min taxi ride which, in turn, was always readily available and cost a very modest 20K pesos. Would return any time.
Stayed 4 nights in Mar 2024
Response from Customer Service Coordination on 15 Mar 2024
Dear Wolfgang,Thank you for taking the time to complete our online survey about your recent stay at the Radisson Cartagena Ocean Pavillion Hotel.As a guest you are truly valued and we appreciate your rating. On behalf of our collaborators we thank you for choosing us and we would love to welcome you again on your next visit to Cartagena.Cordially,Customer Service Coordination.

10/10 Excellent

paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property
Stayed 4 nights in Mar 2024
Response from Customer Service Coordination on 15 Mar 2024
Dear Paul,Thank you for taking the time to complete our online survey about your recent stay at the Radisson Cartagena Ocean Pavillion Hotel.As a guest you are truly valued and we appreciate your rating. On behalf of our collaborators we thank you for choosing us and we would love to welcome you again on your next visit to Cartagena.Cordially,Customer Service Coordination.

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities
.
Stayed 3 nights in Feb 2024
Response from Coordinación de Servicio al Huésped. on 7 Mar 2024
Estimado Luis,Gracias por tomarse el tiempo de completar nuestra encuesta en línea sobre su reciente estadía en el Radisson Cartagena Ocean Pavillion Hotel.Como huésped eres realmente valorado y apreciamos su calificación.En nombre de nuestros colaboradores le agradecemos por elegirnos y nos encantaría volverlo a recibir en su proxima visita a Cartagena.Cordialmente,Coordinación de Servicio al Cliente.

10/10 Excellent

Shenice, Bronx

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was not to nice like the island beaches the pizza an food is good pool great an jacuzzi too the Store are little bit far Uber are real cheap
Stayed 3 nights in Feb 2024
Response from Customer Service Coordination on 7 Mar 2024
Dear Shenice,Thank you for taking the time to complete our online survey about your recent stay at the Radisson Cartagena Ocean Pavillion Hotel.As a guest you are truly valued and we appreciate your feedback.Please rest assured that we use your feedback to continually improve with the goal of providing the most enjoyable experience for our guests.On behalf of our collaborators, we thank you for choosing us and we would love to welcome you again on your next visit to Cartagena.Cordially,Customer Service Coordination.

10/10 Excellent

Leonor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Coordinación de Servicio al Huésped. on 21 Mar 2024
Apreciada Sra. Leonor,Muchas gracias por compartir su reciente experiencia en Radisson Cartagena Ocean Pavillion Hotel. Realmente nos alegra recibir su valoración, ya que mediante ella podemos saber que tuvo una grata estancia con nosotros y que disfrutó al máximo de nuestras instalaciones y servicios.Esperamos poder seguir brindándole maravillosos momentos, en nombre de todo el personal del Hotel nos gustaría agradecerle por su elección y esperamos volver a verlos cuando viaje nuevamente a la hermosa ciudad de Cartagena de Indias.Cordialmente,

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and wonderful staff great food clean rooms
Stayed 4 nights in Feb 2024
Response from Guest Service Coordination on 28 Feb 2024
Dear Mr. Joshua,Thank you very much for sharing your recent experience at the Radisson Cartagena Ocean Pavillion Hotel. We are really happy to receive her assessment, since through her we can know that you had a pleasant stay with us and that you enjoyed our facilities and services to the fullest.We hope to continue providing you with wonderful moments. On behalf of all the Hotel staff, we would like to thank you for your choice, and we hope to see you again when you travel again to the beautiful city of Cartagena de Indias.Cordially,

8/10 Good

Constantinos

Travelled with family
Liked: Cleanliness, staff & service
Nice hotel but needs upgrading.
Stayed 1 night in Feb 2024
Response from Guest Service Coordination on 26 Feb 2024
Dear Mr. Constantinos,We thank you for taking the time to rate your stay at the Radisson Cartagena Ocean Pavillion Hotels.We are very sorry for your appreciation of the hotel facilities. I tell him that we are carrying out renovations in some areas, which we hope will be ready when he returns. We invite you to see the changes!On behalf of the entire Radisson staff, we would like to thank you for your choice, and we hope to see you again on your next trip to Cartagena de Indias.Cordially,

10/10 Excellent

Andres

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay
Stayed 6 nights in Feb 2024
Response from Guest Service Coordination on 17 Feb 2024
Dear Andres,Thank you for sharing your recent experience at Radisson Cartagena Ocean Pavillion Hotel. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.On behalf of our entire team of collaborators, we appreciate your choice and we hope to receive you again on your next trip to the city of Cartagena, so that you can enjoy memorable moments in our facilities.Cordially, Guest Service Coordination

6/10 Okay

Blanca Estela

Travelled with family
Disliked: Staff & service, amenities
Not sure what vip service I got. Didn’t see a difference. Service was slow. I expect staff to be happier friendly. Wished they had more variety of food.
Stayed 4 nights in Feb 2024
Response from Coordinación de Servicio al Huésped. on 14 Feb 2024
Apreciada Sra. Blanca Estela, Le agradecemos el haber dedicado tiempo para calificar su estadía en nuestro Hotel Radisson Cartagena Ocean Pavillion. Sus comentarios y recomendaciones son importantes para nosotros y son socializados con las áreas encargadas. Escuchar a nuestro huéspedes nos permiten ganar una escala más alta en la calidad del servicio que ofrecemos y nos enriquecen en continuar trabajando con excelencia. A manera informativa los beneficios de nuestros clientes VIP de Expedia es el descuento del 20% en alimentos y bebidas y Servicios del SPA y la cortesía que se envía a la habitación el día de su llegada. Deseamos poder seguir brindándole maravillosos momentos y en nombre de todo nuestro equipo de colaboradores le agradecemos su elección, esperando volver a recibirla pronto en su próximo viaje a Cartagena de Indias. Cordialmente,Coordinación de Servicio al Huésped.

8/10 Good

Mohammadreza, Thornhill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Feb 2024
Response from Guest Service Coordination on 12 Feb 2024
Dear Mr. Mohammadreza,Thank you very much for sharing your recent experience at the Radisson Cartagena Ocean Pavillion Hotel. We are really happy to receive her evaluation, since through her we can know that you had a pleasant stay with us and that you enjoyed our facilities and services.We look forward to continuing to provide you with wonderful moments. If you have any additional comments or would like to help us further improve the experience for our visitors, feel free to contact me.Cordially,

10/10 Excellent

HUSEYIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing , just phenomenal overall experience . First of all extremely friendly and helping staff . They make you fell home . Everyone, from the valet to the reception, from room service to restaurant , from the bar to any facility, every single person is just amazing and they treat you like family . The hotel is amazing , extremely clean , modern and definitely an overall winner . It is an amazing option to have a getaway to get your mind away from business and stresses of life . That’s how my sister and myself felt . We loved the staff and the hotel so much so that we will be back end of April . We are grateful for the service and close attention we have received during our stay
Stayed 10 nights in Feb 2024
Response from Guest Service Coordination on 11 Feb 2024
Dear Mr. HuseyinThank you very much for taking the time to rate your stay at our Radisson Cartagena Ocean Pavillion Hotel. We are pleased to see through your rating that you had a pleasant stay with us, also highlighting the service of our collaborators. We strive daily to ensure that the service we offer our guests is based on our Yes, I Can philosophy. Your comments let us know that we met your expectations, making your stay in the city of Cartagena a memorable one. On behalf of the entire Radisson staff, we would like to thank you for your choice, and we hope to see you again on your next trip to Cartagena de Indias.Cordially,

8/10 Good

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Coordinación de Servicio al Huésped. on 20 Mar 2024
Apreciada Sra.Elizabeth,Muchas gracias por compartir su reciente experiencia en Radisson Cartagena Ocean Pavillion Hotel. Realmente nos alegra recibir su valoración, ya que mediante ella podemos saber que tuvo una grata estancia con nosotros y que disfrutó de nuestras instalaciones y servicios.Esperamos poder seguir brindándoles maravillosos momentos. Si tiene algún comentario adicional o desea ayudarnos a mejorar cada vez más la experiencia para nuestros visitantes, siéntase libre de contactarme.Cordialmente,

10/10 Excellent

Karitzia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice. Breakfast was delicious. Room was clean
Stayed 3 nights in Feb 2024
Response from Guest Service Coordination on 9 Feb 2024
Dear Mrs. Karitzia,Thank you for sharing your recent experience at Radisson Cartagena Ocean Pavillion Hotel. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.On behalf of our entire team of collaborators, we appreciate your choice and we hope to receive you again on your next trip to the city of Cartagena, so that you can enjoy memorable moments in our facilities.Cordially, Guest Service Coordination

10/10 Excellent

Nellie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect from rooms to dining. Will definitely stay again.
Stayed 3 nights in Feb 2024
Response from Guest Service Coordination on 8 Feb 2024
Dear Mrs. Nellie,Thank you for sharing your recent experience at Radisson Cartagena Ocean Pavillion Hotel. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.On behalf of our entire team of collaborators, we appreciate your choice and we hope to receive you again on your next trip to the city of Cartagena, so that you can enjoy memorable moments in our facilities.Cordially, Guest Service Coordination

10/10 Excellent

Mark, Willow Grove

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location to airport and a good value. This was my second stay at this facility and had a great experience both times. Clean, safe, and working A/C. The on-site restaurant is top-notch - great dinner options. I would not hesitate to recommend for both business and vacation travelers.
Stayed 1 night in Feb 2024
Response from Guest Service Coordination on 8 Feb 2024
Dear Mr. Mark,Thank you for sharing your recent experience at Radisson Cartagena Ocean Pavillion Hotel. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.On behalf of our entire team of collaborators, we appreciate your choice and we hope to receive you again on your next trip to the city of Cartagena, so that you can enjoy memorable moments in our facilities.Cordially, Guest Service Coordination

8/10 Good

jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities
Was a great stay love the shower! Do need better lighting in the bathroom, and microwave in room. Bed was comfortable and the best part is they surprised me for my birthday with a dessert and nice card. Buffet breakfast was delicious. Recommend it felt very safe.
Stayed 3 nights in Feb 2024
Response from Guest Service Coordination on 7 Feb 2024
Dear Mrs. Jennifer,Thank you for taking the time to complete our online survey with such positive feedback! I have shared your comments with our collaborators and we join together to thank you for your kind words. We are very proud of the Radisson Cartagena Ocean Pavillion Hotel and the services we provide to our valued guests. We are very happy that you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences every time you are in town.Cordially,Viviana Méndez I.Concierge

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place nice area extremely quiet and the service at the hotel is great
Stayed 5 nights in Jan 2024
Response from Guest Service Coordination on 6 Feb 2024
Dear Mrs. patricia,Thank you very much for taking the time to rate your stay at our Radisson Cartagena Ocean Pavillion Hotel.We are pleased to see through your rating that you had a pleasant stay with us, also highlighting the service of our collaborators. We strive daily to ensure that the service we offer our guests is based on our Yes, I Can philosophy. Your comments let us know that we met your expectations, making your stay in the city of Cartagena a memorable one.On behalf of the entire Radisson staff, we would like to thank you for your choice, and we hope to see you again on your next trip to Cartagena de Indias.Cordially,

4/10 Poor

Thomas

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived early and I had called the hotel to let them know I would be arriving early and asked if there was anything that they could to allow early access to room to. They said that they would look into. Never heard anything back. They sent me to the left side of beach. There were rocks and shells in the ocean. My baggage was damaged as the handle of my $300 bad foot been ripped off during transit. The room I was waiting for was ready by noon and was not offered. I was on a rocky beach waiting for access and after checking in I got back to my room for a chap and the key didn’t work. So far a disaster. Help!
Stayed 3 nights in Jan 2024
Response from Guest Service Coordination on 1 Feb 2024
Dear Mr. Thomas,Thank you very much for sharing your recent experience at the Radisson Cartagena Ocean Pavillion Hotel.We regret your perception about some services at front desk. In the concierge area, we would have liked to receive your appreciation during the stay in order to take the relevant corrective measures and immediately improve your experience with us, since the satisfaction of our customers is our reason for being.We hope to have the pleasure of serving you on your next visit and to make the most of your previous experience with us.Cordially,

10/10 Excellent

julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Jan 2024
Response from Guest Service Coordination on 30 Jan 2024
Dear Mr. Julio,Thank you very much for sharing your recent experience at the Radisson Cartagena Ocean Pavillion Hotel. We are really happy to receive her assessment, since through her we can know that you had a pleasant stay with us and that you enjoyed our facilities and services to the fullest.We hope to continue providing you with wonderful moments. On behalf of all the Hotel staff, we would like to thank you for your choice, and we hope to see you again when you travel again to the beautiful city of Cartagena de Indias.Cordially,

8/10 Good

mishel

Liked: Staff & service, property conditions & facilities
Good location, comfy beds and very polite service . They could clean more the rugs in the halls and the elevator . Overall it was a good service. But the breakfast could be better
Stayed 4 nights in Jan 2024
Response from Guest Service Coordination on 30 Jan 2024
Dear Mishel,Thank you very much for sharing your recent experience at the Radisson Cartagena Ocean Pavillion Hotel. We are really happy to receive her evaluation, since through her we can know that you had a pleasant stay with us and the location, comfy beds and the service of our collaborators was an indispensable factor for that.We regreat your perception about the clean of the rugs and the breakfast. We will share your comment with the areas in charge to be taken into account. Your opinions are very important to us, as they allow us to be better.We look forward to continuing to provide you with wonderful moments. If you have any additional comments or would like to help us further improve the experience for our visitors, feel free to contact me.Cordially,

10/10 Excellent

Jeff

Stayed 4 nights in Jan 2024
Response from Customer Service Coordination on 21 Mar 2024
Dear Jeff,Thank you for taking the time to complete our online survey about your recent stay at the Radisson Cartagena Ocean Pavillion Hotel.As a guest you are truly valued and we appreciate your rating. On behalf of our collaborators we thank you for choosing us and we would love to welcome you again on your next visit to Cartagena.Cordially,Customer Service Coordination.

8/10 Good

Fode

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 5 nights in Jan 2024
Response from Guest Service Coordination on 20 Jan 2024
Dear Fode,Thank you very much for sharing your recent experience at the Radisson Cartagena Ocean Pavillion Hotel. We are really happy to receive her evaluation, since through her we can know that you had a pleasant stay with us and that you enjoyed our facilities and services.We look forward to continuing to provide you with wonderful moments. If you have any additional comments or would like to help us further improve the experience for our visitors, feel free to contact me.Cordially,

10/10 Excellent

Patrick, Tampa

Stayed 3 nights in Jan 2024
Response from Guest Service Coordination on 3 Feb 2024
Dear Mr. Patrick,Thank you very much for sharing your recent experience at the Radisson Cartagena Ocean Pavillion Hotel. We are really happy to receive her assessment, since through her we can know that you had a pleasant stay with us and that you enjoyed our facilities and services to the fullest.We hope to continue providing you with wonderful moments. On behalf of all the Hotel staff, we would like to thank you for your choice, and we hope to see you again when you travel again to the beautiful city of Cartagena de Indias.Cordially,

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Coordinación de Servicio al Huésped. on 12 Jan 2024
Apreciado Sr. David,Muchas gracias por compartir su reciente experiencia en Radisson Cartagena Ocean Pavillion Hotel. Nos alegra recibir su valoración, ya que mediante ella podemos saber que tuvo una maravillosa estancia con nosotros y que disfrutó al máximo de nuestras instalaciones y servicios.Esperamos poder seguir brindándole maravillosos momentos. Cordialmente,Coordinación de Servicio al Huésped.

10/10 Excellent

Manuel

Stayed 2 nights in Jan 2024
Response from Coordinación de Servicio al Huésped. on 11 Jan 2024
Apreciado Sr. Manuel,Muchas gracias por compartir su reciente experiencia en Radisson Cartagena Ocean Pavillion Hotel. Nos alegra recibir su valoración, ya que mediante ella podemos saber que tuvo una maravillosa estancia con nosotros y que disfrutó al máximo de nuestras instalaciones y servicios.Esperamos poder seguir brindándole maravillosos momentos. Cordialmente,Coordinación de Servicio al Huésped.

8/10 Good

Ignacio

Stayed 2 nights in Dec 2023
Response from Coordinación de Servicio al Huésped. on 23 Jan 2024
Apreciado Sr. Ignacio,Muchas gracias por compartir su reciente experiencia en Radisson Cartagena Ocean Pavillion Hotel. Realmente nos alegra recibir su valoración, ya que mediante ella podemos saber que tuvo una grata estancia con nosotros y que disfrutó de nuestras instalaciones y servicios.Esperamos poder seguir brindándoles maravillosos momentos. Si tiene algún comentario adicional o desea ayudarnos a mejorar cada vez más la experiencia para nuestros visitantes, siéntase libre de contactarme.Cordialmente,

8/10 Good

Erich

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Coordinación de Servicio al Huésped. on 31 Dec 2023
Apreciado Sr. ErichMuchas gracias por compartir su reciente experiencia en Radisson Cartagena Ocean Pavillion Hotel. Realmente nos alegra recibir su valoración, ya que mediante ella podemos saber que tuvo una grata estancia con nosotros y que disfrutó de nuestras instalaciones y servicios.Esperamos poder seguir brindándoles maravillosos momentos. Si tiene algún comentario adicional o desea ayudarnos a mejorar cada vez más la experiencia para nuestros visitantes, siéntase libre de contactarme.Cordialmente,

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2023
Response from Coordinación de Servicio al Huésped. on 1 Jan 2024
Estimada Sra. Ana,Muchas gracias por compartir su reciente experiencia en Radisson Cartagena Ocean Pavillion Hotel. Nos alegra recibir su valoración, ya que mediante ella podemos saber que tuvo una maravillosa estancia con nosotros y que disfrutó al máximo de nuestras instalaciones y servicios.Esperamos poder seguir brindándole maravillosos momentos. Cordialmente,Coordinación de Servicio al Huésped.

10/10 Excellent

Madhukar

Stayed 3 nights in Dec 2023
Response from Guest Service Coordination on 20 Jan 2024
Dear Madhukar, Thank you very much for sharing your recent experience at the Radisson Cartagena Ocean Pavillion Hotel. We are really happy to receive her assessment, since through her we can know that you had a pleasant stay with us and that you enjoyed our facilities and services to the fullest.We hope to continue providing you with wonderful moments. On behalf of all the Hotel staff, we would like to thank you for your choice, and we hope to see you again when you travel again to the beautiful city of Cartagena de Indias.Cordially,

10/10 Excellent

Vengatesh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Service Coordination on 30 Dec 2023
Dear Vengatesh,Thank you very much for sharing your recent experience at the Radisson Cartagena Ocean Pavillion Hotel. We are really happy to receive her assessment, since through her we can know that you had a pleasant stay with us and that you enjoyed our facilities and services to the fullest.We hope to continue providing you with wonderful moments. On behalf of all the Hotel staff, we would like to thank you for your choice, and we hope to see you again when you travel again to the beautiful city of Cartagena de Indias.Cordially,

10/10 Excellent

Angela

Stayed 1 night in Dec 2023
Response from Coordinación de Servicio al Huésped. on 27 Dec 2023
Apreciada Sra. Angela,Muchas gracias por compartir su reciente experiencia en Radisson Cartagena Ocean Pavillion Hotel. Realmente nos alegra recibir su valoración, ya que mediante ella podemos saber que tuvo una grata estancia con nosotros y que disfrutó al máximo de nuestras instalaciones y servicios.Esperamos poder seguir brindándole maravillosos momentos, en nombre de todo el personal del Hotel nos gustaría agradecerle por su elección y esperamos volver a verlos cuando viaje nuevamente a la hermosa ciudad de Cartagena de Indias.Cordialmente,

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Coordinación de Servicio al Huésped. on 25 Dec 2023
Apreciada Sra. Ana,Muchas gracias por compartir su reciente experiencia en Radisson Cartagena Ocean Pavillion Hotel. Realmente nos alegra recibir su valoración, ya que mediante ella podemos saber que tuvo una grata estancia con nosotros y que disfrutó al máximo de nuestras instalaciones y servicios.Esperamos poder seguir brindándole maravillosos momentos, en nombre de todo el personal del Hotel nos gustaría agradecerle por su elección y esperamos volver a verlos cuando viaje nuevamente a la hermosa ciudad de Cartagena de Indias.Cordialmente,

8/10 Good

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like how when I arrived they were unaware and unprepared for my VIP status, so throughout the stay I had to remind them to provide the discount etc. However, my room upgrade was phenomenal. The hotel itself is okay. Food is mediocre and the area is near nothing.
Stayed 5 nights in Dec 2023
Response from Guest Service Coordination on 20 Dec 2023
Dear Mrs. Jessica,Thank you for taking the time to rate your stay at our Radisson Cartagena Ocean Pavillion Hotel.We are very sorry for not having immediately recognized your status; as such, the agency is in charge of notifying us, and it took a little longer than expected. However, we are happy to know that you enjoyed the upgrade. Regarding distance, we remind you that we are only 10 minutes by taxi from the walled city.We hope to have the pleasure of serving you on your next visit and to make the most of your previous experience with us.Cordially,

8/10 Good

Agustin

Stayed 8 nights in Dec 2023
Response from Guest Service Coordination on 17 Dec 2023
Dear Mr. Agustin,Thank you very much for sharing your recent experience at the Radisson Cartagena Ocean Pavillion Hotel. We are really happy to receive her evaluation, since through her we can know that you had a pleasant stay with us and that you enjoyed our facilities and services.We look forward to continuing to provide you with wonderful moments. If you have any additional comments or would like to help us further improve the experience for our visitors, feel free to contact me.Cordially,

10/10 Excellent

Julissa Altagracia

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Coordinación de Servicio al Huésped. on 12 Dec 2023
Estimada Julissa,Muchas gracias por compartir su reciente experiencia en Radisson Cartagena Ocean Pavillion Hotel. Nos alegra recibir su valoración, ya que mediante ella podemos saber que tuvo una maravillosa estancia con nosotros y que disfrutó al máximo de nuestras instalaciones y servicios.Esperamos poder seguir brindándole maravillosos momentos. Cordialmente,Coordinación de Servicio al Huésped.

10/10 Excellent

Solange

Stayed 3 nights in Dec 2023
Response from Coordinación de Servicio al Huésped. on 12 Dec 2023
Estimada Solange,Muchas gracias por compartir su reciente experiencia en Radisson Cartagena Ocean Pavillion Hotel. Nos alegra recibir su valoración, ya que mediante ella podemos saber que tuvo una maravillosa estancia con nosotros y que disfrutó al máximo de nuestras instalaciones y servicios.Esperamos poder seguir brindándole maravillosos momentos. Cordialmente,Coordinación de Servicio al Huésped.

10/10 Excellent

CARMEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Coordinación de Servicio al Huésped. on 12 Dec 2023
Estimada Carmen,Muchas gracias por compartir su reciente experiencia en Radisson Cartagena Ocean Pavillion Hotel. Nos alegra recibir su valoración, ya que mediante ella podemos saber que tuvo una maravillosa estancia con nosotros y que disfrutó al máximo de nuestras instalaciones y servicios.Esperamos poder seguir brindándole maravillosos momentos. Cordialmente,Coordinación de Servicio al Huésped.

10/10 Excellent

Emake, Sugar Land

Liked: Cleanliness, staff & service, property conditions & facilities
Access to a beach
Stayed 4 nights in Nov 2023
Response from Guest Service Coordination on 12 Dec 2023
Dear Mr. Emake,Thank you very much for sharing your recent experience at Radisson Cartagena Ocean Pavillion Hotel.We are happy to receive your review, since through it we can know that you had a wonderful stay with us and that you fully enjoyed our facilities and services.We have direct access to the public beaches of the Boquilla area, which our guests can enjoy.We hope to continue providing you with wonderful moments and on behalf of our entire team of collaborators we thank you for your choice, hoping to see you again on your next trip to Cartagena de Indias.Sincerely,Guest Service Coordination

10/10 Excellent

Andrea

Stayed 3 nights in Nov 2023
Response from Coordinación de Servicio al Huésped. on 27 Dec 2023
Apreciada Sra. Andrea,Muchas gracias por compartir su reciente experiencia en Radisson Cartagena Ocean Pavillion Hotel. Realmente nos alegra recibir su valoración, ya que mediante ella podemos saber que tuvo una grata estancia con nosotros y que disfrutó al máximo de nuestras instalaciones y servicios.Esperamos poder seguir brindándole maravillosos momentos, en nombre de todo el personal del Hotel nos gustaría agradecerle por su elección y esperamos volver a verlos cuando viaje nuevamente a la hermosa ciudad de Cartagena de Indias.Cordialmente,