Combined shower/bathtub, free toiletries, hair dryer, towels

Reviews of The Federal Hotel Downtown Carson City, Ascend Hotel Collection

3 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 324 out of 1003 reviews" "
Rating 8 - Good. 395 out of 1003 reviews" "
Rating 6 - Okay. 176 out of 1003 reviews" "
Rating 4 - Poor. 72 out of 1003 reviews" "
Rating 2 - Terrible. 36 out of 1003 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

william

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 3 nights in Apr 2024
Response from The Asst. GM of The Federal Hotel: Jennifer on 25 Apr 2024
Thank you William for giving us a 4/5. We are glad you enjoyed your stay with us as much as we did. Please come back to see us again soon.

8/10 Good

Kenneth

Travelled with partner
Disliked: Amenities
Very old, outdated and unkept. The bed had no skirt so the box springs are exposed. Tv did not work it came on but no channels. Bathroom has 1960 tile in it. Carpet was worn and dirty.
Stayed 1 night in Apr 2024
Response from The Asst. GM of The Federal Hotel: Jennifer on 16 Apr 2024
Thank you staying with us this past weekend. We are breaking ground on our remodel in the next up and coming week. We will get all these issues addressed and hope that you will come back and see us after the remodel to let us know what you think. Thank you again for staying with us and hope to see you back.

10/10 Excellent

Charlesie

Stayed 1 night in Apr 2024
Response from Jennifer on 3 May 2024
Charlesie Thank you for giving us a 5/5. We are glad you enjoyed your stay. Please come back and see us anytime, we will be breaking ground in the next few week on our remodel so you will have to come back and check it out, to let us know what you think. Thank you again for staying with us

10/10 Excellent

Daniel

Stayed 1 night in Apr 2024
Response from -Jennifer on 3 May 2024
Thank you for your feedback. We're so happy that you enjoyed your stay! We hope to see you again soon!

6/10 Okay

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service
We needed an overnight stop on our road trip and this place provided what we needed. The best part of our stay was the interactions with the staff-they were over the moon delightful.
Stayed 1 night in Apr 2024
Response from Chantae on 9 Apr 2024
Thank you for the review Kathleen! Thank you for choosing The Federal Hotel!

10/10 Excellent

Federico

Travelled with family
Liked: Staff & service, property conditions & facilities
Clean rooms. Great service. Good dining options. Mattress could be better…
Stayed 1 night in Mar 2024
Response from Jennifer on 18 Mar 2024
Thank you for staying with us, we are happy you enjoyed your stay, please come back and try the new beds when we get the remodel done. Thank you again for staying with us.

10/10 Excellent

Jorge

very good reception, highly recommend
Stayed 1 night in Feb 2024
Response from Jennifer on 26 Feb 2024
Thank you for staying with us and enjoying your time here at the hotel. Come back anytime.

10/10 Excellent

JOSE LUIS

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk people were very nice and friendly. Hotel was very clean, great price. Overall I would definitely stay again on my next trip. I would highly recommend to others.
Stayed 1 night in Feb 2024
Response from Jennifer on 22 Feb 2024
We enjoyed having you for this trip and look forwards to your return to our hotel. thank you for staying with us and come back to check out the new rooms when we get them done.

8/10 Good

Jose

Liked: Cleanliness, staff & service
I love the area and this place I was really nice
Stayed 1 night in Feb 2024
Response from Jennifer Wages The Front Office Manager on 18 Feb 2024
We enjoyed have you, please come back and see the remodel room that should be available in the next few months.

8/10 Good

Edward

Was perfect for what I needed
Stayed 2 nights in Jan 2024
Response from Jennifer on 29 Jan 2024
Thank you for staying with us, and we will be here when you need us again.

4/10 Poor

Nathan

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Jennifer on 29 Jan 2024
Hope you enjoyed your stay with us, we sure did. Come back anytime.

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Wish it offer breakfast.
Stayed 2 nights in Jan 2024
Response from Jennifer on 29 Jan 2024
thank you for staying with us. We hope you enjoyed your stay.

10/10 Excellent

Suzanne or Wuildem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great getaway
My stay was great,the staff was friendly and welcoming the room was clean and quiet..I was on the top floor and no one else was around..I had a great view of the city..it was very relaxing.
Stayed 2 nights in Jan 2024
Response from Jennifer on 29 Jan 2024
Glad you had a great time during you stay. we hope to see you again soon.

8/10 Good

Desiree

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Older property, but very clean and the staff was awesome! Didn’t like all the smoke in the casino!!
Stayed 2 nights in Jan 2024
Response from Jennifer on 29 Jan 2024
Sorry to hear that the smoke bothered you. Hope we can make it better for ya the next time you stay.

8/10 Good

frances

Liked: Cleanliness, staff & service, property conditions & facilities
Nice view. :-)
Stayed 2 nights in Dec 2023
Response from Jennifer on 29 Jan 2024
Glad to hear you enjoyed the view, come back anytime to take in the site.

6/10 Okay

michael

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Jennifer on 29 Jan 2024
Thank you for staying with us, please come back to see the new rooms after the remodel

10/10 Excellent

Genaro

Travelled with family
Its clean
Stayed 1 night in Dec 2023
Response from Jennifer on 29 Jan 2024
Thank you very much for staying with us. come back to see us soon.

10/10 Excellent

Jesse, Wailuku

Liked: Cleanliness, staff & service, property conditions & facilities
We always stay here for it’s down home feeling, has everything you need, refrigerator, microwave, coffee maker and easy access to casino downstairs. It’s a little dated but they’re constantly working on it. Bed is super comfortable. Highly recommend the Federal Hotel and Max Casino.
Stayed 4 nights in Dec 2023
Response from Jennifer on 1 Jan 2024
Thank you so much for staying with us. we are glad you have as much fun as we have when you stay here. Happy new years.

6/10 Okay

Jaklyn

Liked: Staff & service
Disliked: Property conditions & facilities
Okay for price
Decent for the price, room was dated and the tv had a crack in it. Room was right next to laundry which was occasionally loud and could hear the workers in the hallway.
Stayed 3 nights in Dec 2023
Response from Chris on 27 Dec 2023
Hello Jaklyn, Thank you for taking the time to complete this survey. We want you to know that we are working on full hotel renovations. We are hoping that we can host you and your family again.

10/10 Excellent

jena

Liked: Amenities
Will stay here again when back in Carson City!
Stayed 1 night in Dec 2023
Response from Chris Brown on 23 Dec 2023
Jena, thank you for taking the time to complete our survey. We are glad to hear that you enjoyed your stay. We can't wait to host you and your family again. Happy Holidays

6/10 Okay

MICHAEL

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The place is run down. The carpets in the room were very old and I didn't want to walk on them barefoot. Otherwise, it's an old hotel. The staff were nice. The casino was mostly quiet and empty.
Stayed 1 night in Dec 2023
Response from Jennifer on 14 Dec 2023
Thank you for staying with us, We hope you enjoyed it s much as we did. please come back to see the new and improved rooms that will becoming in 2024. This will make it more up to date and modern. Thank you again for choosing us and Happy Holidays

8/10 Good

James, MURPHYS

Stayed 2 nights in Dec 2023
Response from Jennifer on 14 Dec 2023
James thank you for giving us a 4 out of 5. Hope you and your family have a blast with the up and coming Holidays and a Happy New Year. Come back and see us, New Rooms coming in 2024. Thank you.

10/10 Excellent

Arlyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the employees in this hotel! They’re very helpful and very nice to everyone
Stayed 1 night in Nov 2023
Response from Jennifer on 30 Nov 2023
Thank you so much for staying with us. We had a blast and hope you did too. Thank you for the 5 out of 5. We appreciate you taking the time to review us. Happy Holidays and a Happy New Year. Until next time!

8/10 Good

Janet

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very good customer service, polite and friendly. Convenient location.
Stayed 1 night in Nov 2023
Response from Chris on 28 Nov 2023
Hello Janet,Thank you for taking the time to complete our survey. We pleased to have provided you with great customer service, we are striving to provide this service to you and your family every time. We hope to host you again soon.

4/10 Poor

Nathalie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was very nice and I understand the property is up for renovation. But renovation won’t fix the thinnest walls I’ve ever encountered. Thinner than a Motel 6. Could hear our neighbor’s every word as though they were in the same room as us and they weren’t super loud. Unfortunately, this made for a terrible nights rest since they kept the TV on all night. Not sure how a renovation will fix that.
Stayed 1 night in Nov 2023
Response from Chris on 28 Nov 2023
Hello Nathalie,We are sorry to hear about your noisy neighbors during your stay, we want to remind you that we have desk staff and security on property 24/7 and you can always reach out to us if your neighbors are being too noisy. We are hoping you will give another chance when you come back to Carson City.

6/10 Okay

Larry

Liked: Staff & service
Stayed 3 nights in Nov 2023
Response from Chris on 22 Nov 2023
Hello Larry, Thank you for taking the time to complete our survey. We value your feedback and strive to make each experience better each time.

8/10 Good

John

Stayed 1 night in Oct 2023
Response from Jennifer on 31 Oct 2023
Thank you for staying with us. Please come back and see the remodel rooms. We start this month and hopefully will be done by the end of march 2024. Thank you again for staying with us and until next time.

10/10 Excellent

Karson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing. Friendly and quick service. The food is excellent and it is very close to loads of amenities. Looking forward to their remodel. Great place to stay.
Stayed 2 nights in Oct 2023
Response from Jennifer on 28 Oct 2023
Thank you Karson for the 5 out of 5. we Had a re great too. Can't wait to see ya when you come check the new rooms out. Until next time

10/10 Excellent

Janice

Stayed 1 night in Oct 2023
Response from Chantae on 11 Nov 2023
Thank you for choosing The Federal Hotel. We appreciate your feedback!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Chris Brown on 18 Oct 2023
Hello Andrew, We are pleased to see the 5/5. We can't wait to host you and your family again.

8/10 Good

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could us a little updating. Lobby ,casino restaurant updated
Stayed 1 night in Oct 2023
Response from Jennifer on 28 Oct 2023
Thank you for staying with us Bruce, hope to see you again soon and just to remined you that we will be doing a full remodel of rooms. we hope to be completed by the end of March 2024. we will have some ready before them so you will have to come back and check them out. Thank you again until next time.

8/10 Good

Gaylene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to historic Carson city downtown district
Stayed 2 nights in Oct 2023
Response from Jennifer on 9 Oct 2023
Thank you Gaylene for giving us a 4 out of 5. We are glad you enjoyed your stay and hope you come see us again after we get the remodel done in mid march. Thank you again until next time.

8/10 Good

Lisa

Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from Maryann on 4 Oct 2023
Thank you Lisa for the 8 out of 10. We are glad to see that you had a pleasant stay at our hotel. We hope to see you again soon.

8/10 Good

James

Stayed 2 nights in Sep 2023
Response from Chris Brown on 18 Oct 2023
Thank you for taking the time to complete our survey. We are glad that we can provide a great experience for you and your family. We look forward to hosting you again soon.

6/10 Okay

Kenneth

Travelled with family
Liked: Staff & service
Room too small. Overpriced for a casino hotel
Stayed 3 nights in Sep 2023
Response from Maryann on 26 Sept 2023
Thank you for your review Kenneth.

10/10 Excellent

GEORGE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Jennifer on 28 Oct 2023
Thank you for staying with us George, and for giving us a 10 out of 10. We hope to see you again soon and just to remined you that we will be doing a full remodel of rooms. we hope to be completed by the end of March 2024. we will have some ready before them so you will have to come back and check them out. Thank you again until next time.

10/10 Excellent

Shawna

Stayed 2 nights in Sep 2023
Response from Maryann on 26 Sept 2023
Thank you Shawna for the 10 out of 10. We are glad that you enjoyed your stay and hope to see you again soon

8/10 Good

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding staff
The rooms are older and need some work. They were semi clean. The floors needed to be vacuumed and my t.v. did not work even after the assistance of one of the employees. The front desk employees were very nice and accommodating.
Stayed 2 nights in Sep 2023
Response from Front desk on 19 Sept 2023
Thank you for your review.We will be renovating our rooms in the coming months.Your feedback is greatly appreciated.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff very nice and helpful. Room was clean and bed comfortable. Hotel conveniently located.
Stayed 2 nights in Sep 2023
Response from Mak on 17 Sept 2023
Thank you for your feedback. We are glad to hear you've enjoyed your stay. We would love to hear more from you on your next visit. Have a good night. :)

10/10 Excellent

luis

Stayed 1 night in Sep 2023
Response from front desk on 16 Sept 2023
Thank you Luis for taking the time to give us feedback. We look forward to you visiting again and have a great weekend.

8/10 Good

MYUNG JU

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
In general staffs are very kind, but there are noisy problems because my room is next by Landry and ac sound as well.
Stayed 1 night in Sep 2023
Response from Maryann on 17 Sept 2023
We are sorry to hear that you had a lot of noise issues in your room and we would most definitely have been able to move you to a different room if you had wanted it. Although there was a noise issue we are appreciative of the 4 out of 5 rating you gave us and are also glad to hear that the staff was pleasant. We would enjoy seeing you stay again and can definitely give you a room in a different location if you do decide to come stay with us again.

8/10 Good

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
The young man that checked us in ( forgot his name) was professional and very friendly and upbeat! Two thumbs up
Stayed 1 night in Sep 2023
Response from Maryann on 14 Sept 2023
Thank you Terri for the 4 out of 5. We are glad that you had a good experience here at The Federal Hotel and I will definitely let Chris our general manager know that you thought he was very professional, friendly, and upbeat. We hope to have you come stay with us again soon.

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the stay.
Stayed 1 night in Sep 2023
Response from Jennifer on 13 Sept 2023
Thank you so much Lynn for giving us a 5 out of 5. we enjoyed having you guys here an look froward to see you guys again.

8/10 Good

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jennifer on 13 Sept 2023
Thank you Tommy for giving us a 8 out of 10. we enjoyed having you guys here an look froward to see you guys again.

10/10 Excellent

gary, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place to stay
Stayed 2 nights in Sep 2023
Response from Jennifer on 11 Sept 2023
Thank you so much for staying with us. we hope to see you again.

8/10 Good

MaryAnn

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Jennifer on 13 Sept 2023
Thank you so much MaryAnn for giving us a 4 out of 5. we enjoyed having you guys here an look froward to see you guys again.

6/10 Okay

Deb

Travelled with family
Location
Stayed 2 nights in Aug 2023
Response from Chris Brown on 9 Sept 2023
Thank you for taking the time to complete our survey, we hope to host you again soon.

6/10 Okay

Paul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Jennifer on 28 Oct 2023
Thank you for staying with us Paul, hope to see you again soon and just to remined you that we will be doing a full remodel of rooms. we hope to be completed by the end of March 2024. we will have some ready before them so you will have to come back and check them out. Thank you again until next time.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Sep 2023
Response from Jennifer on 8 Sept 2023
Thank you Mike For giving us a 5/5. we enjoyed having you here. We can't wait to see you guys again. Thank you The federal Hotel.

2/10 Terrible

Wei, Martinsburg

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Checked in on 9/2/2023 checked out on 9/6/2023 in Room #204. Terrible noise from the north wall all day all night. It's most likely from the dining place down below.
Stayed 4 nights in Sep 2023
Response from GM on 6 Sept 2023
Hello, we are sorry to hear about your past experience. If for any reason during your future stay, feel free to contact us at the front desk.