All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from The Asst. GM of The Federal Hotel: Jennifer on 25 Apr 2024
Thank you William for giving us a 4/5. We are glad you enjoyed your stay with us as much as we did. Please come back to see us again soon.
8/10 Good
Kenneth
Travelled with partner
15 Apr 2024
Disliked: Amenities
Very old, outdated and unkept. The bed had no skirt so the box springs are exposed. Tv did not work it came on but no channels. Bathroom has 1960 tile in it. Carpet was worn and dirty.
Kenneth
Stayed 1 night in Apr 2024
Response from The Asst. GM of The Federal Hotel: Jennifer on 16 Apr 2024
Thank you staying with us this past weekend. We are breaking ground on our remodel in the next up and coming week. We will get all these issues addressed and hope that you will come back and see us after the remodel to let us know what you think. Thank you again for staying with us and hope to see you back.
10/10 Excellent
Charlesie
13 Apr 2024
Charlesie
Stayed 1 night in Apr 2024
Response from Jennifer on 3 May 2024
Charlesie Thank you for giving us a 5/5. We are glad you enjoyed your stay. Please come back and see us anytime, we will be breaking ground in the next few week on our remodel so you will have to come back and check it out, to let us know what you think. Thank you again for staying with us
10/10 Excellent
Daniel
13 Apr 2024
Daniel
Stayed 1 night in Apr 2024
Response from -Jennifer on 3 May 2024
Thank you for your feedback. We're so happy that you enjoyed your stay! We hope to see you again soon!
6/10 Okay
Kathleen
Travelled with partner
9 Apr 2024
Liked: Cleanliness, staff & service
We needed an overnight stop on our road trip and this place provided what we needed. The best part of our stay was the interactions with the staff-they were over the moon delightful.
Kathleen
Stayed 1 night in Apr 2024
Response from Chantae on 9 Apr 2024
Thank you for the review Kathleen! Thank you for choosing The Federal Hotel!
Clean rooms. Great service. Good dining options. Mattress could be better…
Federico
Stayed 1 night in Mar 2024
Response from Jennifer on 18 Mar 2024
Thank you for staying with us, we are happy you enjoyed your stay, please come back and try the new beds when we get the remodel done. Thank you again for staying with us.
10/10 Excellent
Jorge
25 Feb 2024
very good reception, highly recommend
Jorge
Stayed 1 night in Feb 2024
Response from Jennifer on 26 Feb 2024
Thank you for staying with us and enjoying your time here at the hotel. Come back anytime.
10/10 Excellent
JOSE LUIS
Travelled with family, Travelled with family and small children
Front desk people were very nice and friendly. Hotel was very clean, great price. Overall I would definitely stay again on my next trip. I would highly recommend to others.
JOSE LUIS
Stayed 1 night in Feb 2024
Response from Jennifer on 22 Feb 2024
We enjoyed having you for this trip and look forwards to your return to our hotel. thank you for staying with us and come back to check out the new rooms when we get them done.
8/10 Good
Jose
18 Feb 2024
Liked: Cleanliness, staff & service
I love the area and this place I was really nice
Jose
Stayed 1 night in Feb 2024
Response from Jennifer Wages The Front Office Manager on 18 Feb 2024
We enjoyed have you, please come back and see the remodel room that should be available in the next few months.
8/10 Good
Edward
28 Jan 2024
Was perfect for what I needed
Edward
Stayed 2 nights in Jan 2024
Response from Jennifer on 29 Jan 2024
Thank you for staying with us, and we will be here when you need us again.
My stay was great,the staff was friendly and welcoming the room was clean and quiet..I was on the top floor and no one else was around..I had a great view of the city..it was very relaxing.
Suzanne or Wuildem
Stayed 2 nights in Jan 2024
Response from Jennifer on 29 Jan 2024
Glad you had a great time during you stay. we hope to see you again soon.
We always stay here for it’s down home feeling, has everything you need, refrigerator, microwave, coffee maker and easy access to casino downstairs. It’s a little dated but they’re constantly working on it. Bed is super comfortable. Highly recommend the Federal Hotel and Max Casino.
Jesse
Stayed 4 nights in Dec 2023
Response from Jennifer on 1 Jan 2024
Thank you so much for staying with us. we are glad you have as much fun as we have when you stay here. Happy new years.
6/10 Okay
Jaklyn
26 Dec 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Okay for price
Decent for the price, room was dated and the tv had a crack in it. Room was right next to laundry which was occasionally loud and could hear the workers in the hallway.
Jaklyn
Stayed 3 nights in Dec 2023
Response from Chris on 27 Dec 2023
Hello Jaklyn, Thank you for taking the time to complete this survey. We want you to know that we are working on full hotel renovations. We are hoping that we can host you and your family again.
10/10 Excellent
jena
23 Dec 2023
Liked: Amenities
Will stay here again when back in Carson City!
jena
Stayed 1 night in Dec 2023
Response from Chris Brown on 23 Dec 2023
Jena, thank you for taking the time to complete our survey. We are glad to hear that you enjoyed your stay. We can't wait to host you and your family again. Happy Holidays
The place is run down. The carpets in the room were very old and I didn't want to walk on them barefoot. Otherwise, it's an old hotel. The staff were nice. The casino was mostly quiet and empty.
MICHAEL
Stayed 1 night in Dec 2023
Response from Jennifer on 14 Dec 2023
Thank you for staying with us, We hope you enjoyed it s much as we did. please come back to see the new and improved rooms that will becoming in 2024. This will make it more up to date and modern. Thank you again for choosing us and Happy Holidays
8/10 Good
James, MURPHYS
10 Dec 2023
James
Stayed 2 nights in Dec 2023
Response from Jennifer on 14 Dec 2023
James thank you for giving us a 4 out of 5. Hope you and your family have a blast with the up and coming Holidays and a Happy New Year. Come back and see us, New Rooms coming in 2024. Thank you.
I love the employees in this hotel! They’re very helpful and very nice to everyone
Arlyn
Stayed 1 night in Nov 2023
Response from Jennifer on 30 Nov 2023
Thank you so much for staying with us. We had a blast and hope you did too. Thank you for the 5 out of 5. We appreciate you taking the time to review us. Happy Holidays and a Happy New Year. Until next time!
Very good customer service, polite and friendly. Convenient location.
Janet
Stayed 1 night in Nov 2023
Response from Chris on 28 Nov 2023
Hello Janet,Thank you for taking the time to complete our survey. We pleased to have provided you with great customer service, we are striving to provide this service to you and your family every time. We hope to host you again soon.
The staff was very nice and I understand the property is up for renovation. But renovation won’t fix the thinnest walls I’ve ever encountered. Thinner than a Motel 6. Could hear our neighbor’s every word as though they were in the same room as us and they weren’t super loud. Unfortunately, this made for a terrible nights rest since they kept the TV on all night. Not sure how a renovation will fix that.
Nathalie
Stayed 1 night in Nov 2023
Response from Chris on 28 Nov 2023
Hello Nathalie,We are sorry to hear about your noisy neighbors during your stay, we want to remind you that we have desk staff and security on property 24/7 and you can always reach out to us if your neighbors are being too noisy. We are hoping you will give another chance when you come back to Carson City.
6/10 Okay
Larry
21 Nov 2023
Liked: Staff & service
Larry
Stayed 3 nights in Nov 2023
Response from Chris on 22 Nov 2023
Hello Larry, Thank you for taking the time to complete our survey. We value your feedback and strive to make each experience better each time.
8/10 Good
John
30 Oct 2023
John
Stayed 1 night in Oct 2023
Response from Jennifer on 31 Oct 2023
Thank you for staying with us. Please come back and see the remodel rooms. We start this month and hopefully will be done by the end of march 2024. Thank you again for staying with us and until next time.
The staff is amazing. Friendly and quick service. The food is excellent and it is very close to loads of amenities. Looking forward to their remodel. Great place to stay.
Karson
Stayed 2 nights in Oct 2023
Response from Jennifer on 28 Oct 2023
Thank you Karson for the 5 out of 5. we Had a re great too. Can't wait to see ya when you come check the new rooms out. Until next time
10/10 Excellent
Janice
22 Oct 2023
Janice
Stayed 1 night in Oct 2023
Response from Chantae on 11 Nov 2023
Thank you for choosing The Federal Hotel. We appreciate your feedback!
Could us a little updating. Lobby ,casino restaurant updated
Bruce
Stayed 1 night in Oct 2023
Response from Jennifer on 28 Oct 2023
Thank you for staying with us Bruce, hope to see you again soon and just to remined you that we will be doing a full remodel of rooms. we hope to be completed by the end of March 2024. we will have some ready before them so you will have to come back and check them out. Thank you again until next time.
Convenient to historic Carson city downtown district
Gaylene
Stayed 2 nights in Oct 2023
Response from Jennifer on 9 Oct 2023
Thank you Gaylene for giving us a 4 out of 5. We are glad you enjoyed your stay and hope you come see us again after we get the remodel done in mid march. Thank you again until next time.
8/10 Good
Lisa
2 Oct 2023
Liked: Staff & service
Lisa
Stayed 2 nights in Sep 2023
Response from Maryann on 4 Oct 2023
Thank you Lisa for the 8 out of 10. We are glad to see that you had a pleasant stay at our hotel. We hope to see you again soon.
8/10 Good
James
26 Sept 2023
James
Stayed 2 nights in Sep 2023
Response from Chris Brown on 18 Oct 2023
Thank you for taking the time to complete our survey. We are glad that we can provide a great experience for you and your family. We look forward to hosting you again soon.
Thank you for staying with us George, and for giving us a 10 out of 10. We hope to see you again soon and just to remined you that we will be doing a full remodel of rooms. we hope to be completed by the end of March 2024. we will have some ready before them so you will have to come back and check them out. Thank you again until next time.
10/10 Excellent
Shawna
25 Sept 2023
Shawna
Stayed 2 nights in Sep 2023
Response from Maryann on 26 Sept 2023
Thank you Shawna for the 10 out of 10. We are glad that you enjoyed your stay and hope to see you again soon
The rooms are older and need some work. They were semi clean. The floors needed to be vacuumed and my t.v. did not work even after the assistance of one of the employees. The front desk employees were very nice and accommodating.
Marilyn
Stayed 2 nights in Sep 2023
Response from Front desk on 19 Sept 2023
Thank you for your review.We will be renovating our rooms in the coming months.Your feedback is greatly appreciated.
Hotel staff very nice and helpful. Room was clean and bed comfortable. Hotel conveniently located.
Susan
Stayed 2 nights in Sep 2023
Response from Mak on 17 Sept 2023
Thank you for your feedback. We are glad to hear you've enjoyed your stay. We would love to hear more from you on your next visit. Have a good night. :)
10/10 Excellent
luis
15 Sept 2023
luis
Stayed 1 night in Sep 2023
Response from front desk on 16 Sept 2023
Thank you Luis for taking the time to give us feedback. We look forward to you visiting again and have a great weekend.
8/10 Good
MYUNG JU
Travelled with family, Business traveller
14 Sept 2023
Liked: Cleanliness, staff & service, amenities
In general staffs are very kind, but there are noisy problems because my room is next by Landry and ac sound as well.
MYUNG JU
Stayed 1 night in Sep 2023
Response from Maryann on 17 Sept 2023
We are sorry to hear that you had a lot of noise issues in your room and we would most definitely have been able to move you to a different room if you had wanted it. Although there was a noise issue we are appreciative of the 4 out of 5 rating you gave us and are also glad to hear that the staff was pleasant. We would enjoy seeing you stay again and can definitely give you a room in a different location if you do decide to come stay with us again.
The young man that checked us in ( forgot his name) was professional and very friendly and upbeat! Two thumbs up
Terri
Stayed 1 night in Sep 2023
Response from Maryann on 14 Sept 2023
Thank you Terri for the 4 out of 5. We are glad that you had a good experience here at The Federal Hotel and I will definitely let Chris our general manager know that you thought he was very professional, friendly, and upbeat. We hope to have you come stay with us again soon.
Thank you for staying with us Paul, hope to see you again soon and just to remined you that we will be doing a full remodel of rooms. we hope to be completed by the end of March 2024. we will have some ready before them so you will have to come back and check them out. Thank you again until next time.
Checked in on 9/2/2023 checked out on 9/6/2023 in Room #204. Terrible noise from the north wall all day all night. It's most likely from the dining place down below.
Wei
Stayed 4 nights in Sep 2023
Response from GM on 6 Sept 2023
Hello, we are sorry to hear about your past experience. If for any reason during your future stay, feel free to contact us at the front desk.