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Reviews of Fairfield Inn & Suites by Marriott Carlsbad

2.5 out of 5
Fairfield Inn & Suites by Marriott Carlsbad
2525 S Canal Street, Carlsbad, NM

Reviews

8.4

Very good

Rating 10 - Excellent. 306 out of 644 reviews" "
Rating 8 - Good. 197 out of 644 reviews" "
Rating 6 - Okay. 77 out of 644 reviews" "
Rating 4 - Poor. 30 out of 644 reviews" "
Rating 2 - Terrible. 34 out of 644 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sharon

Liked: Property conditions & facilities
It was fine. Just stayed one night.
Stayed 1 night in Apr 2024
Response from Hotel Management on 30 Apr 2024
Dear Sharon, Thank you for staying with us in Carlsbad and sharing your review!

8/10 Good

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool and breakfast. Property is a little dated
Stayed 1 night in Apr 2024
Response from Hotel Management on 18 Apr 2024
Dear Alexis, Thank you for staying with us in Carlsbad and sharing your experience!

8/10 Good

Lorrence

Travelled with family
Liked: Cleanliness, property conditions & facilities
area busy late at night.
Stayed 1 night in Apr 2024
Response from Hotel Management on 18 Apr 2024
Dear Lorrence, Thank you for staying with us and taking the time to share your review!

10/10 Excellent

Sherrie

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy bed, pretty good breakfast.
Stayed 1 night in Apr 2024
Response from Hotel Management on 18 Apr 2024
Dear Sherrie, We appreciate you choosing Fairfield Inn and sharing your review!

10/10 Excellent

William, Louisville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Management on 30 Apr 2024
Dear William, Thank you for staying with us and sharing your five-star rating!

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were all amazing, accommodating our change of plans and providing us with prompt service when our tv remote stopped working. The room was very clean and the bed comfortable.The breakfast area was clean and well stocked with a good variety of foods. The only negative thing is about Carlsbad, not the hotel - there are basically no restaurants in the town except for chain fast food. The inclusion of a microwave and fridge in the hotel room was incredibly helpful as we bought some prepared food from the grocery store and could then make our own meals (sort of :).
Stayed 1 night in Apr 2024
Response from Hotel Management on 18 Apr 2024
Dear Karen, Thank you for taking the time to share your review. We are so glad to hear you enjoyed your stay at Fairfield Inn & Suites Carlsbad, and we appreciate you highlighting our helpful staff, cleanliness, and comfort. Safe travels, and we hope to see you again next time travel brings you to the area.

10/10 Excellent

Susie

Clean and friendly
Stayed 1 night in Apr 2024
Response from Hotel Management on 18 Apr 2024
Dear Susie, We appreciate you choosing Fairfield Inn & Suites Carlsbad and sharing your review!

10/10 Excellent

Trevor

Stayed 1 night in Apr 2024
Response from Hotel Management on 30 Apr 2024
Dear Trevor, We appreciate you staying at Fairfield Inn & Suites and sharing your five-star rating.

10/10 Excellent

Peggy

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Management on 18 Apr 2024
Dear Peggy, Thank you for staying with us and sharing your five-star rating!

10/10 Excellent

Bradley C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Godd over night location, some restaurants in walking distance.
Stayed 1 night in Mar 2024
Response from Hotel Management on 1 Apr 2024
Dear Bradley C, Thank you for staying with us in Carlsbad and sharing your review! We are so glad to hear you enjoyed your experience with us.

6/10 Okay

Laurie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Was a little tough to turn into the property. There are a couple of driveways right next to each other and the Fairfield driveway is tough if a car is coming out.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 1 Apr 2024
Dear Laurie, Thank you for taking the time to share your feedback. We apologize that there was difficulty turning in to our driveway, though we do hope you were able to otherwise enjoy your stay.

10/10 Excellent

Samir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient easy to get around Walmart close by
Stayed 2 nights in Mar 2024
Response from Hotel Management on 1 Apr 2024
Dear Samir, Thank you for staying with us in Carlsbad and sharing your experience!

10/10 Excellent

Vivek

Stayed 1 night in Mar 2024
Response from Hotel Management on 18 Apr 2024
Dear Vivek, Thank you for staying with us in Carlsbad and sharing your 5-star rating!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the staff was great. The room is clean. Went and had great food that was nearby. Thank you!!
Stayed 1 night in Mar 2024
Response from Hotel Management on 14 Mar 2024
Dear Patrick, Thank you for choosing Fairfield Inn & Suites and sharing your review! We are glad you enjoyed your stay with us in Carlsbad.

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were fantastic. Hotel was clean and nice.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 14 Mar 2024
Dear Diane, Thank you for staying with us and sharing your review! We appreciate you kind words and hope to see you again next time travel brings you to the area.

2/10 Terrible

Cristina

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
No internet access plus i had all my property taken from my car at check out time and no one could help me
Stayed 1 night in Feb 2024
Response from Hotel Management on 4 Mar 2024
Dear Cristina, We sincerely apologize that there was a problem with internet access during your stay. Please reach out to us at your convenience so we may discuss any missing property.

10/10 Excellent

Betty

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and bfast was good As well
Stayed 1 night in Feb 2024
Response from Hotel Management on 4 Mar 2024
Dear Betty, Thank you for staying with us in Carlsbad! We are glad you enjoyed a nice time and a good breakfast.

6/10 Okay

Wei, Stamford

Travelled with family
Liked: Cleanliness, amenities
ok for the price
Stayed 3 nights in Dec 2023
Response from Hotel Management on 1 Feb 2024
Dear Wei, Thank you for staying with us and taking the time to share your review.

8/10 Good

Jorge

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The customer service was great. My room did have a distinct oil smell that I had to mask with an air freshener. The gym also had 2 treadmills and none worked. Overall the room was clean, the areas were all clean, and everything worked in my room.
Stayed 5 nights in Jan 2024
Response from Hotel Management on 1 Feb 2024
Dear Jorge, Thank you for staying with us and taking the time to share your feedback. We apologize for the smell in your room and for the treadmills being out of order. We also appreciate you mentioning our customer service and cleanliness! Safe travels.

8/10 Good

Curtis

Business traveller
Liked: Cleanliness, staff & service
Some of the fitness equipmet was not operable.
Stayed 5 nights in Jan 2024
Response from Hotel Management on 1 Feb 2024
Dear Curtis, Thank you for staying with us and sharing your feedback. We will look into the fitness equipment as we aim to provide an excellent experience for all our guests.

10/10 Excellent

Nina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hotel Management on 1 Feb 2024
Dear Nina, Thank you for staying with us in Carlsbad and taking the time to share your 10/10 rating!

10/10 Excellent

Jorge

Stayed 2 nights in Jan 2024
Response from Hotel Management on 1 Feb 2024
Dear Jorge, We appreciate you choosing Fairfield Inn Carlsbad and sharing your 10/10 rating!

10/10 Excellent

Stephen

Stayed 13 nights in Jan 2024
Response from Hotel Management on 1 Feb 2024
Dear Stephen, Thank you for staying with us in Carlsbad and sharing your 10/10 rating!

6/10 Okay

arlene

Stayed 3 nights in Jan 2024
Response from Hotel Management on 1 Feb 2024
Dear Arlene, We appreciate you staying with us and taking the time to share your rating.

8/10 Good

Roshan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Management on 1 Feb 2024
Dear Roshan, Thank you for staying with us and sharing your rating!

10/10 Excellent

Hannah

Liked: Cleanliness, property conditions & facilities
Convenient
Stayed 1 night in Nov 2023
Response from Hotel Management on 1 Feb 2024
Dear Hannah, Thank you for staying with us and sharing your review! We hope to see you again next time travel brings you to Carlsbad.

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The doors around us were rather loud opening and closing late at night. It was New Year's Eve, but still a little inconvenient for travelers.
Stayed 1 night in Dec 2023
Response from Hotel Management on 1 Feb 2024
Dear Paul, Thank you for staying with us and sharing your review. We apologize for the loud noise from the doors but hope you were otherwise able to enjoy a nice stay.

2/10 Terrible

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
I want a refund because my tv was not working and no way of watching tv i had to take my son to snother hotel
Stayed 1 night in Dec 2023
Response from Hotel Management on 1 Feb 2024
Dear Cristina, We apologize for the issue with your tv. Please contact us directly so we may be of assistance.

10/10 Excellent

Guodong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room is excellent.
Stayed 1 night in Dec 2023
Response from Hotel Management on 1 Feb 2024
Dear Guodong, Thank you for choosing Fairfield Inn Carlsbad and sharing your review! We hope to see you again next time travel brings you to the area.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Management on 1 Feb 2024
We appreciate you staying with us and sharing your feedback!

4/10 Poor

Richard, Placentia

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on 1 Feb 2024
Dear Richard, Thank you for sharing your rating. We hope to see you again for the opportunity to provide you with a 5/5 experience.

10/10 Excellent

Pam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk clerk was amazing!
Stayed 1 night in Dec 2023
Response from Hotel Management on 1 Feb 2024
Dear Pam, Thank you for staying with us in Carlsbad and sharing your review! We are fortunate to have a wonderful team, and we are so glad you enjoyed your experience.

8/10 Good

Peggy

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Hotel Management on 1 Feb 2024
Dear Peggy, We appreciate you staying with us and sharing your rating!

10/10 Excellent

Robert

Stayed 1 night in Nov 2023

4/10 Poor

Yanbiao

Travelled with family and small children
Disliked: Cleanliness, staff & service
not well maintained and were assigned to a room not cleaned yet
Stayed 2 nights in Nov 2023
Response from Hotel Management on 1 Dec 2023
Dear Yanbiao, We apologize for assigning you a room that was not actually ready. We try to enter them in the system correctly every time, though that can happen from time to time. Safe travels, and thank you for sharing your feedback!

8/10 Good

Mayur

Stayed 1 night in Nov 2023
Response from Hotel Management on 1 Feb 2024
Dear Mayur, Thank you for staying with us and sharing your rating!

6/10 Okay

Anoop

Travelled with family
Disliked: Amenities
Despite the friendly and helpful hotel staff, the overall experience fell short due to outdated facilities and a disappointing breakfast. Notably, there was a lack of bread during breakfast, and it seemed that the issue was overlooked by the staff.
Stayed 1 night in Nov 2023
Response from Hotel Management on 1 Dec 2023
Dear Anoop, Thank you for staying with us! We appreciate you mentioning our friendly and helpful staff, and we will be speaking with our breakfast team for improvement.

8/10 Good

Amuthan

Travelled with family
Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from Hotel Management on 1 Dec 2023
Dear Amuthan, Thank you for staying with us and sharing your rating!

8/10 Good

Jeff

Liked: Property conditions & facilities
They actually ran out of room keys. We had to be let in by the deck clerk. The custodian for breakfast was a bit lazy. He had one speed (slow). 8:20 and no milk. The milk, tea bags, and waffle batter were empty. He did bring out more eggs and waffle batter, but no milk, with a case in the back.
Stayed 1 night in Nov 2023
Response from Hotel Management on 1 Dec 2023
Dear Jeff, Thank you for taking the time to share your feedback. We sincerely apologize for the key issue, and we will be speaking with our breakfast attendant for improvement.

10/10 Excellent

chandra, Granbury

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean, staff was very helpful and friendly! Especially the day staff that ran front desk.
Stayed 2 nights in Nov 2023
Response from Hotel Management on 16 Nov 2023
Dear Chandra, Thank you for staying with us in Carlsbad and sharing your experience!

8/10 Good

Jeannette

Stayed 1 night in Nov 2023
Response from Hotel Management on 1 Dec 2023
Dear Jeannette, Thank you for staying with us and taking the time to share your rating!

10/10 Excellent

Cody

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good
Stayed 1 night in Nov 2023
Response from Hotel Management on 9 Nov 2023
Dear Cody, Thank you for staying with us in Carlsbad and sharing your 10/10 rating!

4/10 Poor

Jason

Stayed 2 nights in Oct 2023
Response from Hotel Management on 9 Nov 2023
Dear Jason, We are sorry to see you may not have enjoyed your stay with us. We hope to see you again in the future to provide you with a 10/10 experience.

6/10 Okay

John

Stayed 4 nights in Oct 2023
Response from Hotel Management on 19 Oct 2023
Dear John, Thank you for staying with us and sharing your rating!

10/10 Excellent

Terri

Stayed 1 night in Oct 2023
Response from Hotel Management on 9 Nov 2023
Dear Terri, Thank you for staying with us in Carlsbad and sharing your five-star rating!

10/10 Excellent

Beverly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities, and staff were extremely friendly and helpful. Especially the morning desk clerk, Crystal (?) who helped us make reservations for our next stop on our travel home.
Stayed 1 night in Oct 2023
Response from Hotel Management on 30 Oct 2023
Dear Beverly, Thank you for staying at Fairfield Inn & Suites Carlsbad! We appreciate you sharing your wonderful experience, and we look forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with good front desk people
Great hotel and location. The people running the front desk both day and night had great suggestions for eating and for things to do at Carlsbad Caverns. We really appreciated their recommendations and they were spot on.
Stayed 2 nights in Oct 2023
Response from Hotel Management on 12 Oct 2023
We appreciate you choosing Fairfield Inn & Suites and sharing your review! We hope you enjoyed your visit to Carlsbad Caverns and hope to see you again next time travel brings you to the area.

8/10 Good

Trevor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was good. Breakfast was so-so.
Stayed 1 night in Oct 2023
Response from Hotel Management on 12 Oct 2023
Dear Trevor, Thank you for staying with us and taking the time to share your experience!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Management on 3 Oct 2023
Dear Ashley, Thank you for staying with us in Carlsbad and sharing your 5/5 rating!

10/10 Excellent

Gretchen

Stayed 1 night in Sep 2023
Response from Mary Kathryn on 26 Sept 2023
Thank you for choosing Fairfield Inn & Suites by Marriott Carlsbad, Gretchen- we appreciate you!!