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Reviews of County Hotel

3 out of 5
County Hotel
9 Botchergate, Carlisle, England

Reviews

7.0

Good

Rating 10 - Excellent. 167 out of 809 reviews" "
Rating 8 - Good. 265 out of 809 reviews" "
Rating 6 - Okay. 191 out of 809 reviews" "
Rating 4 - Poor. 102 out of 809 reviews" "
Rating 2 - Terrible. 84 out of 809 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

David Frederick

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Getting to the room was a nightmare as it took three goes to get to the for the first time. The room was drab and shower looked very poor so did not use it. The best thing about my stay was the breakfast as it was spot on and couldn't wish for better.
Stayed 1 night in Apr 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at the County when in Carlisle, great Central location with free parking and the guyz on reception are so efficient and could not be more helpful and friendly. See you next month guyz Marc x
Stayed 1 night in Apr 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Property was dated.especialy the bathroom
Stayed 1 night in Apr 2024

8/10 Good

Andrew

Travelled with group
Liked: Cleanliness, amenities
Adequer

8/10 Good

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel it’s quite old and historic but rooms were clean and had everything you need very central only downfall was couldn’t close window properly and howled all night but didn’t spoil my stay staff were lovely parking is right on the property and safe would stay again
Stayed 1 night in Mar 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always a stress free stay in a great hotel with amazing staff, thsnkz guyz see you next month, Marc
Stayed 1 night in Feb 2024

8/10 Good

Bev

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

8/10 Good

victoria

Stayed 2 nights in Nov 2023

4/10 Poor

glen

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The property is a good location for access to the centre of town and for the purpose we chose it. The arrival is very poor! We followed the sat nav instructions but there was no signage at the back of the hotel to tell you that you had arrived at their parking area. We parked in a car park and paid for an hour before going into the hotel to check in. We were told to park the car behind the hotel and so I did just that but the car park is not organised in any way, no signage, just an area where you park where you want. Very poor. Our room was on 1st floor and we used the staircase to access it. The staircase carpet was quite dirty and everything looked quite shabby and old fashioned. Our room had a strange unpleasant smell and the carpet was not clean but very old and had lots of missing bits in the corners and edges. the cupboard was full of hangers and we had to remove most of them in order to hang our clothes. Why would you leave so many loose hangers in a small cupboard? There appeared to be a light above the hand basin but the light did not work. The toilet seat was very loose and simply needed tightening up. The lighting is poor, the table lamps by the beds are not suitable and don't give sufficient light for reading. Fortunately the bed linen seemed clean as did the towels. breakfast was ok but £20 for 2 pax was a bit steep for what was on offer. I would not return here or recommend the place.
Stayed 2 nights in Jan 2024

10/10 Excellent

Keith

Liked: Staff & service
Disliked: Property conditions & facilities
The property is very tired and harks back to former days of glory. Situated on Botchergate unfortunately the area is the only part of Carlisle boasting night life. Be prepared for late clubbing noise from the neighbours.
Stayed 2 nights in Jan 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location friendly staff nice hot room
Stayed 1 night in Dec 2023

4/10 Poor

simon

Travelled with group
Very basic room was situated to far to walk from reception like a maze location great but does need a lot of an up grade but was money saving I suppose
Stayed 1 night in Dec 2023

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay at the County hotel when i am in Carlisle, really chilled out and friendly staff and perfect central location with free parking. ThankZ Guyz, Marc
Stayed 1 night in Dec 2023

6/10 Okay

Stephen J

Travelled with group
The second floor corridor was like a sauna. The bathroom in the room needs an upgrade.
Stayed 1 night in Dec 2023

10/10 Excellent

john

Stayed 2 nights in Dec 2023

8/10 Good

Debra

Stayed 1 night in Dec 2023

6/10 Okay

Duncan

10/10 Excellent

Benjamin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spot on.
Stayed 1 night in Dec 2023

8/10 Good

Mike

Stayed 2 nights in Dec 2023

6/10 Okay

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The County hotel looked very neat and tidy with its fresh decorating. There is free parking at the rear of the hotel. The staff were very professional, helpful and friendly. The room was a good size, clean and with comfortable beds. The shower mixer in the en-suite really needs updating to Thermostatic control for safety and the window didn’t reduce the noise from the street and the club across the road. Overall good value for the money.
Stayed 1 night in Nov 2023

4/10 Poor

Linette

Travelled with family
Disliked: Amenities, property conditions & facilities
Outdated furniture and decor, poor lighting in rooms, carpets smelt musty, some mould in bathrub seams. Serious revamp needed.
Stayed 2 nights in Nov 2023

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Marc

Liked: Cleanliness, amenities, property conditions & facilities
I stay at the County hotel regularly, a great central location and really friendly and helpful staff
Stayed 1 night in Nov 2023

4/10 Poor

Jonathan

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
positive: close to train station, tea coffee provided, clean bedding and two pillows per bed, relatively quick checkin.. negatives: worn old hotel, 1 key for a twin room, stained and worn carpets, including a used condom under the bed. noisy due to nightlife in area till early hours, low water pressure and cold room with limited hot water. ok for one night but not a long stay as a low quality option.
Stayed 1 night in Oct 2023

8/10 Good

stewart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
Good price and comfortable room. Hotel a bit dated in places but value for money
Stayed 1 night in Oct 2023

8/10 Good

amir

Stayed 2 nights in Oct 2023

4/10 Poor

Amanda

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
First room was dirty, smelled of smoke and body odour, and the carpet was filthy Moved to another which was only slightly better but I didn’t risk taking a shower (only stayed one night). Breakfast was poor - scrambled egg was swimming in water, hash browns were soggy and undercooked. The location of this hotel was good, but it meant it was very noisy (needs double/secondary glazing) but overall the hotel is dated, tired and needs a complete refresh.
Stayed 1 night in Oct 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Comfortable hotel in a great location.
Stayed 2 nights in Oct 2023

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
More like a hostel than a hotel.
Very tired hotel, uncomfortable beds, needs updating and clean. Good central location though.
Stayed 1 night in Oct 2023

8/10 Good

Fraser

Business traveller
Disliked: Property conditions & facilities
Handy for the station
Stayed 1 night in Oct 2023

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, central, left luggage is good but no security around hence I took cheap luggage to Cheaper hotel
Stayed 1 night in Oct 2023

8/10 Good

Carol

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, a good base to explore the area
Stayed 1 night in Sep 2023

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Two minutes from the rail station and one minute from a Wetherspoons. The breakfast was substantial and set you up for the day
Stayed 1 night in Sep 2023

8/10 Good

Samantha

Liked: Cleanliness, staff & service, room comfort
Pleasant hotel & staff
The room and the decor was outdated. The room was at the back of the hotel and at the side so the window overlooked an alley way. It made it feel dark and dingy. The lights in the room were not bright enough. I stayed in a single room so next time I would make sure I stayed in a double. The bed was comfortable and I was able to sleep.
Stayed 2 nights in Sep 2023

10/10 Excellent

Simon

Stayed 3 nights in Sep 2023

8/10 Good

Gordon

Liked: Cleanliness, staff & service, room comfort
Nice and central but dated could do with bathroom refurbishment
Stayed 1 night in Sep 2023

2/10 Terrible

beth

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The location for the hotel was great as it was a 1 minute walk from the train station, right on botchergate for dining and pubs etc. The hotel was poor, the condition was terrible. We had a broken bath, dated and dirty decor, the carpets throughout the hotel were dirty, the bathroom was dirty, broken and dated. Granted it's on the main strip for pubs and bars but the windows didn't hold back much noise so was very noisy all night. Maybe if you stayed at the back of the hotel it would be quiet. I wouldn't stay here again. The check-in was very quick and not very welcoming or friendly, it seemed like they wanted to deal with us and get us out the way.
Stayed 1 night in Sep 2023

8/10 Good

Matthew

Stayed 2 nights in Sep 2023

10/10 Excellent

John

Stayed 2 nights in Aug 2023

6/10 Okay

Holly

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The hotel was basic, when entering the receptionist was unfriendly, we didnt know how to get car to car park and she pointed at the cctv monitor saying thats the car park, The room was good size and was clean looking but there was alot of dust on the lifht above dressing table it was almost black and top of warsrobe was also very dusty. The bathroom was something from the 70s, and needs a total over hall, The breakfast was an unorganised mess we booked for 9am turned up and was expected to find a table ourselves which also needed cleared before we used it. Trying to get breakfast was just so annoying as there was no space to move due to size of room lack of options and the coffee had ran out but no staff around to help . We gave up and went out for breakfast instead.
Stayed 1 night in Sep 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service, room comfort
Great location, decent value hotel
Lots of plus points for this old style hotel - friendly staff, large rooms, clean, great location, nice buffet breakfast and decent value to stay here. The rooms could do with a bit of updating and the carpets refreshed. The most disappointing part of our stay was that it was too noisy to sleep well, due to outside noise and not being able to close the windows.
Stayed 1 night in Aug 2023

6/10 Okay

Alan

Business traveller
Liked: Cleanliness, staff & service
My hotel room was the a long way from reception which was not a problem. However, in my opinion they should put signs for the direction to reception. Car park was very limited.
Stayed 1 night in Aug 2023

10/10 Excellent

Dianne, ringwood

Stayed 1 night in Aug 2023

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was so central for what we wanted x
Stayed 2 nights in Aug 2023

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely food
Stayed 1 night in Aug 2023

8/10 Good

Marc

Liked: Cleanliness, staff & service, amenities
Great location, really nice lady on reception but sorry guyz your Internet is just pants, we always need our cellphones and internet but i gave up on the hotel Internet and just used my mobile date, that is the one thing which lets you down if not its a lovely hotel in a great location
Stayed 1 night in Aug 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stop over
Super hotel in prime location. Bed super comfortable. Had great night sleep. Breakfast as expected.
Stayed 1 night in Aug 2023

6/10 Okay

Sheila

Liked: Staff & service
Stayed 2 nights in Aug 2023