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Reviews of Jolyon's Boutique Hotel

3 out of 5
Jolyon's Boutique Hotel
Bute Cresent, Cardiff, Wales

Reviews

9.0

Wonderful

Rating 10 - Excellent. 37 out of 57 reviews" "
Rating 8 - Good. 14 out of 57 reviews" "
Rating 6 - Okay. 3 out of 57 reviews" "
Rating 4 - Poor. 2 out of 57 reviews" "
Rating 2 - Terrible. 1 out of 57 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the Millennium Centre, with wonderful amenities and welcoming staff.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable bed. Convenient to lots of restaurants and a nice walk along the waterfront plus Millennium Center. No elevator so beware if that's an issue for you.
Stayed 4 nights in Nov 2019

10/10 Excellent

Darryl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

amy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cozy
cozy and comfy room.
Stayed 1 night in Oct 2019
Response from Olga on 23 Oct 2019
Thank you for your kind review We hope to see you back soon

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds, clean and location are good. Check on parking costs in the area and I would have liked a more flexibly costed breakfast but that is a normal problem with most Hotels in this country.
Stayed 1 night in Oct 2019
Response from Olga on 3 Oct 2019
Thank you for sharing your thoughts with us. The breakfast and parking are free of charge when booked direct

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliness of management, More like a home than a hotel
Stayed 2 nights in Sep 2019
Response from Olga on 29 Sept 2019
Thank you for your feedback! We hope to see you back

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay...fab little find. Perfect location. Great hosts. Would highly recommend.
Stayed 2 nights in Sep 2019
Response from Olga on 27 Sept 2019
Thank you for your kind review. Hope to see you back soon

10/10 Excellent

D

Stayed 1 night in Sep 2019

10/10 Excellent

Doug, Barnsley UK

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the staff and the breakfast. I also appreciated the uniqueness of the building, its location right on Cardiff Bay and the overall cleanliness of the place. In terms of dislikes, there was nothing.
Stayed 2 nights in Sep 2019
Response from Olga on 2 Oct 2019
Dear Doug, Thank you for your kind review. We all hope to see you back

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Jolyons
Everything was great, including the location, Staff, and the room. Olga was really helpful and friendly and we will definitely use the hotel next time we are in Cardiff.
Stayed 2 nights in Sep 2019
Response from Olga on 2 Oct 2019
Thank you for staying with us hope you had great time

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a lovely place to stay. Charming people. Super breakfast.
Stayed 2 nights in Aug 2019
Response from Olga on 10 Sept 2019
Thank you for your feedback! Hope you'll be back!

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Olga on 10 Sept 2019
Thank you Louise, We all hope to see you again in near future

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and personal service from Olga Couldn't have been better
Stayed 1 night in Jul 2019
Response from Olga on 21 Jul 2019
Thank you for your kind review

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely time at Jolyons, hotel with character. Clean, comfy bed, great breakfast and right in the heart of the bay! Wonderful place to stay opposite the Millennium centre. Jolyon and his staff helpful and friendly, couldn’t ask for more. Thankyou
Stayed 2 nights in Jul 2019
Response from Olga on 17 Jul 2019
Dear Guest, We're delighted you enjoyed staying with us! Thank you for sharing your feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
The Joylon Hotel was a fabulous find. Just a hop, skip and a jump to some lovely waterfront cafes. Definitely recommended
Stayed 2 nights in Jun 2019
Response from Olga on 6 Jul 2019
Thank you for your feedback!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Committed owner/staff. Location is excellent. Right on the Bay & next to numerous cafes & public transport etc.
Stayed 3 nights in Jul 2019
Response from Olga on 6 Jul 2019
Thank you for sharing your thoughts with us! We hope you enjoy Cardiff Bay

2/10 Terrible

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
everyone enjoyed thee stay great location
Stayed 4 nights in Jun 2019
Response from Olga on 24 Jul 2019
We appreciate your feedback. Hope you visit us again. So much to do and see in the Bay

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place with the bright pink door!!
This is not your average hotel. Delightful owner and staff Cosy family run feel in the middle of Cardiff Bay. Great communication before we even arrived and good attention to details. If you’re looking for starched linen and stuffy clients, don’t stay here. If you’re looking for relaxed style in fabulous location near huge number of bars and restaurants with parking, plus access to bus or boat trips into town, and taxis along with parking.... no brainier.
Stayed 2 nights in Jun 2019
Response from Olga on 21 Jun 2019
Thank you ever so much Wendy! Glad you loved our color choice :) Please do not hesitate to book again for your next visit. There's so much to see and do here in the Bay!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a great location
This hotel is in about the best possible position for a visit to Cardiff Bay. Right in the centre of the Bay it’s a smart, friendly and really comfortable hotel. Welcomed by the owner and able to get into our room early which is always a good start. Walking distance to almost everything. We parked in the Q park which is a few hundred yards away as the small Hotel car park was full on arrival. This hotel absolutely deserves its high ranking.
Stayed 2 nights in Jun 2019
Response from Olga on 21 Jun 2019
Dear John, Thank you for your kind review. Please do not hesitate to book again for your next stay.

10/10 Excellent

Rhys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique hotel in Cardiff
Great hotel and different to the normal chain hotels I stay in. Check in is a little odd in that it's only manned for a few hours, so it might be awkward if your arriving late. The room was big and well appointed, although a desk to be able to do some work would have been great. The bathroom was spacious with a big bath and walk in shower. The slight negatives with the facilities : The room was really warm with no Air Conditioning, and as the room was on the ground floor, I could really open the window very much as people could look right in to the room. Breakfast was a real positive, friendly service and the food was freshly cooked to order. I stay in a lot of hotels in Cardiff and I can honestly say this is the best breakfast I have had. Overall a great hotel in a perfect Cardiff Bay location.
Stayed 1 night in May 2019
Response from Olga on 5 Jun 2019
Dear Rhys, Thank you so much for your kind review. We all hope to see you again soon Cardiff Bay has so much to offer

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Location for visiting Cardiff. Really unique property that offered a very warm welcome with a fantastic breakfast.
Stayed 2 nights in May 2019
Response from Olga on 28 May 2019
Thank you very much for your kind review. Hope to see you soon!

10/10 Excellent

Gwenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and stylish room . Excellent central location. Extremely helpful host. Would definitely stay again
Stayed 1 night in Apr 2019
Response from Olga on 5 Jun 2019
Dear Gwenda, We all loved having you here. Pop in for a coffee when back in Cardiff Bay

10/10 Excellent

Connie, Chicagoland USA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved staying at Jolyons! The room was beautiful and comfy. I enjoyed the jetted tub for my achy travelers legs. The staff were so friendly and accommodating. The breakfast was top notch! The location was right there on the bay, convenient and beautiful.
Stayed 2 nights in Mar 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very friendly staff, amazing breakfast and amazing location
Stayed 1 night in Mar 2019

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Hidden Gem: luxury in the heart of Cardiff Bay
I never write good reviews for fear of the best hotels getting fully booked and expensive. My stay it this hotel has caused me to change a habit of a lifetime! Location could not be better. Room was beautifully decorated, warm, cosy and very comfortable. Breakfast was nothing short of exceptional - cooked before your very eyes. Undoubtedly the best bacon sandwich I have had in the past 100 hotels I have visited. Good pub nearby and plenty of places to eat including Moksh which is a 3 minute walk away. A real hidden gem.
Stayed 1 night in Feb 2019

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
This little hotel is a gem. I was given a warm welcome by friendly and professional staff. My room was of a good size and had a Morrocon feel with the decor, very smart. Clean everywhere and all amenities. Good local restaurant near by. Bed was very comfortable and I had a peaceful night. Breakfast was superb, well cooked and wholesome. Would definitely stay again if in the area.
Stayed 1 night in Mar 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Olga on 12 Feb 2019
Thank you for visiting Jolyon's

10/10 Excellent

Roy, Tregaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place. So convenient for Cardiff Bay. Warm friendly and comfortable.
Stayed 1 night in Jan 2019
Response from Olga on 12 Feb 2019
Lovely to meet you Hope to see you again soon

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Olga on 12 Feb 2019
Thank you Yvonne! Lovely to meet you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional for the price. Decor lovely. great area full of good bars and restaurants
Stayed 2 nights in Dec 2018
Response from Olga on 27 Dec 2018
Dear Vincentina, Thank you for your kind words. Cardiff Bay has a lot to offer indeed. Hope to see you back very soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

charles, nottingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good amenities, excellent extras, lollipops etc etc etc
Stayed 2 nights in Oct 2018
Response from Olga on 7 Nov 2018
Thank you for choosing Jolyon's Hotel during your visit to Cardiff Bay.

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and lovely friendly service.
Stayed with a colleague for a meeting. The hotel is boutique and with an amazing view across Cardiff Bay and the Wales Millennium Centre. Check was very friendly and a lovely warm fire welcomed us and a Coffee. Our room was upgraded. Would certainly stay again as it is pretty and in the middle of the entertainment/food hub of Cardiff Bay.
Stayed 1 night in Oct 2018
Response from Olga on 24 Oct 2018
Thank you for sharing your experience! Hope to see you again very soon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy hideaway in Cardiff Bay
I was a little unnerved, arriving at the hotel at 5pm to find no one there (reception is supposed to be manned 3-6pm), but was delighted to find the room comfortable, clean and even better than it looked on the website. When we did meet some staff the next morning, they made us very welcome. The location is right in the heart of Cardiff Bay - though even on a weekend night it was not noisy and felt very safe.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent breakfasts and a most charming and gracious host.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Sian

Liked: Cleanliness, property conditions & facilities, room comfort
Gear little boutique in the heart of the city
Stayed here for the Beyonce concert in the town centre. The location was great for access to town and lovely Cardiff Bay. The chap who greeted us on arrival was very friendly and helpful. The 3pm check in was a bit of a pain as we had wanted to check in earlier to get to town sooner and the latest you can check in is 6pm so we just had to wait. We booked the deluxe rooms which was lovely and had a jacuzzi bath. We sadly never had time to use it by its a nice touch. There was plenty of coffee and some sweets provided as well as water (much needed the next morning) which again are nice additional touches. My only quibble about the room is the large window next to the toilet where people can see you outside unless you have he blind down. Slat blinds would probably be better....for everyone! Overall we had a lovely stay and would stay again. We were able to leave our luggage in the main lounge where guests are greeted the next day to go to town, though a secure luggage store would have been better but you can't have everything. And absolutely love Cardiff!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely boutique hotel, within sight of and a very short walk from the Wales Millennium Centre (brilliant for all sorts of concert and opera) and the sights of Cardiff Bay. Very high standard of furnishing in the suite - Victorian and modern, but a couple of small things needed maintenance.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Location in city perfect. Room very tiny.
Hotel did not have anyone to receive us when we arrived in the rain AFTER the checkin time. We eventually were checked in via phone. Very confusing and after a night on the plane very unwelcoming.

10/10 Excellent

Julia, North West England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cardiff Bay Stay.
A thoroughly enjoyable stay. Jonathan the manager was a star, he could not do enough for us, very friendly and accommodating from the minute we arrived till the moment we left. Central position for Cardiff Bay, lots of eating and drinking places nearby and lots to see and do. A 20 minute walk into the city center and loads of parking nearby so no need to take the car. Would recommend for a short stay and we would definitely stay again.

8/10 Good

LD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic in modern setting
Having not been in Cardiff for over 15 years I booked in for one night after a meeting to make the most of being there again and to see the dockland development. The hotel has a fantastic location with plenty of pubs and restaurants and the waterfront just minutes away. Our room (2) was lovely, on the first floor at the front with a fantastic view, but having no nets or blinds it was also very exposed to the public below, especially the bathroom, where there were no curtains and the blind kept rolling up. Thankfully the bath towels are huge and so one became a makeshift curtain! Not ideal but the bed was excellent and tea/coffee and real glasses were all appeciated. The whirlpool bath was fun but very noisy and difficult to have a straightforward shower in. Didn't have breakfast but it smelt great and the dining room looks lovely. Remote check-in is a bit odd but the member of staff on duty in the morning was incredibly nice and helpful. Would certainly return if back in Cardiff.

6/10 Okay

Verified traveller

Liked: Cleanliness

10/10 Excellent

Kitty, Reading

Liked: Staff & service, property conditions & facilities, room comfort
Lovely, close to everything. Nicely presented
Comfortable. Pleasant staff. Sociable. Helpful. Room was pleasant, spacious. Nice view from the balcony. Easy to check in to. Close to everything. The bed was incredible.

8/10 Good

Diane, Pontypridd

Liked: Cleanliness, room comfort
Very nice hotel
We had an upgrade room which was lovely but bathroom could have been cleaner the toilet had a black ring of slim in the bowl not nice .

8/10 Good

Richard, Abertawe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quirky little hotel
Good stay. Quirky little hotel, well appointed and very clean,perfectly positioned for Cardiff Bay.Very pleasant shabby chic rooms - comfy beds. No aircon. Didn't have breakfast there - went to Wetherspoons. Lost hot water in the morning which was a shame.Finding parking can be a nuisance. There is no manned reception at this hotel - the contact is made by house phone with a receptionist based at the sister hotel in Cathedral Road. Would stay again no problem

10/10 Excellent

megan, wales

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely quirky hotel
Visit Cardiff regularly but have never stayed here before but we will definatly be staying again. Unusual not to have anyone check you in but it meant we could leave our bags and just go. We had a lovely room with a very comfortable bed, the only thing that bothered us was that the bathroom had a corner bath and no shower but it didn't spoil our stay. The sweets, shortbread and water was a lovely touch. We didn't have breakfast but the lovely guy who was there in the morning gave us some water to take with us. This place couldn't be any more central in Cardiff bay so very handy if you are going to a show in the Millenium Centre.

6/10 Okay

Mark, Wales

Liked: Cleanliness
Disliked: Staff & service
No hot water (appears to be a regular occurrence)
No hot water when we arrived or until when we left the following day. Reading between the lines this is a common occurrence albeit staff do not admit the same (a brief review fo the on-site guestbook confirms the same). Manager dealt with the situation appallingly. Room was otherwise very nice (notwithstanding taht we couldn't use the bath/shower) and location is great - shame about the poor management and lack of hot water.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Avoid Room 7!
I stayed on business at this hotel, chosen because it was located close to where I needed to be, and it was a very odd experience. The website quotes a review that talks of "6 luxury rooms", and talks about free wifi and White Company toiletries. The room I was allocated, no. 7 - although I wasn't sure as it was the only room with no number on the door! - was far from luxurious. It was very clean but that is all I can say about it, it was grey and dimly lit, and had bars on the windows, giving it the feeling of a prison cell. The wifi was intermittent and the toiletries were not White Company, but instead cheap and from a pump bottle fixed to the wall. None of this spelled 'luxury' to me. I arrived at 9pm expecting to be able to check in, but there are no staff based on site; you are directed to collect your key in an envelope that is on a desk, available for any other guest to pick up if they arrive before you. There is a phone at the desk that connects you to someone, but I had no idea where they were. This, along with the decor and being cut off by the unreliable wifi, mean that I felt very isolated and this did not feel safe. Maybe the other rooms are nicer, but I will not be staying again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little Gem on the Bay
We stayed in this hotel because we were going to the millennium centre to see The Bodyguard. From the outside you wouldn't think it was a hotel,it looked like an end of terrace house. You can't walk in, you have to buzz and identify yourself. Once inside its like the Tardis!!!!! Beautifully decorated and furnished with all period furniture. Our bags were taken off us and taken upstairs. No lifts. The small lounge in the front looks out onto the Centre so we couldn't have been any closer. The bedroom was delightful, huge bed and the " headboard" was an ornate,huge mirror. The rest of the furniture was old and in keeping with the house. The room was spotless. Tea and coffee facilities were provided with biscuits and a bowl of sweets, a lovely touch. Bottled water was also provided. The bathroom was big and clean with white fluffy towels and toiletries. There was a hairdryer and iron in the wardrobe but what impressed me was a small ironing board was provided which was a thoughtful touch, no kneeling on the floor with a towel as an ironing board. The breakfast was served in the basement, more stairs. What a breakfast! Cereals,juices, pastries etc. tea or coffee AND a big cooked Welsh breakfast. Glamorgan sausages for me as the vegetarian option with baked beans, tomatoes, mushrooms and an egg which was cooked as I like it. The staff were friendly and helpful. We will certainly recommend this hotel and hopefully stay there again.