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Mercure Carcassonne la Cite Hotel

Property class: 4

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Located close to Le Musée de la Torture de Carcassone and Château Comtal, Mercure Carcassonne la Cite Hotel provides a poolside bar, a terrace and a garden. The on-site local cuisine restaurant, La Table de l'Olivier, offers breakfast, lunch, dinner and children's meals. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is RM615
RM706 total
includes taxes & fees
30 Aug - 31 Aug

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Twin Room, Classic Twin Room, 2 Single Beds

A bedroom with a bed, a wall-mounted abstract painting, a bedside table with a book, and a nightstand.

Twin Room, Classic Twin Room, 2 Single Beds

8.6 out of 10
Excellent
(12 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Privilege Room with 1 double bed and 1 single sofa bed

A hotel room with a bed, a desk, a chair, a wardrobe, and a mirror.

Privilege Room with 1 double bed and 1 single sofa bed

9.6 out of 10
Exceptional
(15 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Classic Room, 1 Double Bed

A modern hotel room with a large bed, a desk, and a view through floor-to-ceiling windows.

Classic Room, 1 Double Bed

8.8 out of 10
Excellent
(39 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Privilege Room - two single beds and a trundle bed for 2 people

A hotel room with a bed, a green sofa, a chair, a small table, and a view of a garden through a glass door.

Privilege Room - two single beds and a trundle bed for 2 people

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi
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About the area

Located in Carcassonne, Mercure Carcassonne la Cite Hotel is in the city centre and near the airport. Le Musée de la Torture de Carcassone and Theatre Jean Deschamps are cultural highlights, and some of the area's notable landmarks include Basilica of Saint-Nazaire and Basilica of St. Nazaire and St. Celse. Château Comtal and Pont-Neuf de Carcassonne are two other places to visit that come recommended. Spend some time exploring the area's activities, including golfing. Visit our Carcassonne travel guide
Map
18, Rue Camille Saint-Saens, Carcassonne, Aude, 11000

What's nearby

  • A historic castle with yellow stripes and a spiral staircase.
    Historic Fortified City of Carcassonne
    6 min walk - 0.6 km
  • A historic stone castle with multiple towers and a cobblestone pathway leading to an arched entrance.
    Aude Gate
    11 min walk - 1.0 km
  • Château Comtal
    6 min walk - 0.6 km
  • Le Musée de la Torture de Carcassone
    8 min walk - 0.7 km
  • Narbonnaise Gate
    8 min walk - 0.7 km

Getting around

  • Carcassonne Station
    9 min drive
  • Carcassonne (CCF-Pays Cathare)
    17 min drive

Restaurants

  • Maison du Cassoulet
    6 min walk
  • La Taverne du Chateau
    6 min walk
  • Le Marcou
    6 min walk
  • Les Négociants
    4 min drive
  • Le Patio de la Cite
    7 min walk

About this property

Mercure Carcassonne la Cite Hotel

  • Upscale hotel near Château Comtal
  • Located close to Le Musée de la Torture de Carcassone and Narbonnaise Gate, Mercure Carcassonne la Cite Hotel provides a poolside bar, a terrace and a garden. The on-site local cuisine restaurant, La Table de l'Olivier, offers breakfast, lunch, dinner and children's meals. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a bar.
  • You'll also find perks such as:
    • A seasonal outdoor pool, along with sunloungers and pool umbrellas
    • Free self-parking
    • Buffet breakfast (surcharge), an electric car charging station and a lift
    • A TV in reception, luggage storage and 3 meeting rooms
    • Guest reviews say great things about the helpful staff
  • Room features
  • All 80 rooms offer comforts such as air conditioning, in addition to perks such as free WiFi and safes.
  • More conveniences in all rooms include:
    • Recycling, LED light bulbs and eco-friendly cleaning products
    • Eco-friendly toiletries and hairdryers
    • TVs with satellite channels
    • Electric kettles, daily housekeeping and desks

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  • Air-conditioning
  • Breakfast available
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9.6 out of 10, Exceptional, 1,004 reviews
The price is RM446
RM514 total
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; EUR 18 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • La Table de l'Olivier

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 3 meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out fee: EUR 40

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 10 per pet, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.08 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 18 per person
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 40

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, ANCV Cheques-vacances and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Property Registration Number FR27384824322

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The seasonal pool will be open from June to September
Pool access available from 9:00 AM to 8:30 PM
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property class

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Frequently asked questions

Does Mercure Carcassonne la Cite Hotel have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 9:00 AM to 8:30 PM.

How much does it cost to stay at Mercure Carcassonne la Cite Hotel?

As of 20 Aug 2026, prices found for a 1-night stay for 2 adults at Mercure Carcassonne la Cite Hotel on 30 Aug 2026 start from RM615, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mercure Carcassonne la Cite Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 10 per pet, per day. Service animals are exempt from fees.

How much is parking at Mercure Carcassonne la Cite Hotel?

Self-parking is free at this property.

What time is check-in at Mercure Carcassonne la Cite Hotel?

Check-in start time: 4:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Mercure Carcassonne la Cite Hotel?

Checkout is at noon. Late checkout is available for EUR 40.

Where is Mercure Carcassonne la Cite Hotel located?

Located in the heart of Carcassonne, this hotel is within a 5-minute walk of Château Comtal and Narbonnaise Gate. Le Musée de la Torture de Carcassone and Aude Gate are also within 10 minutes. Carcassonne Station is 27 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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