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Lord Charles Hotel

4.0 star property
Travelers relax by two outdoor pools or rejuvenate with spa services at this Somerset West retreat, which offers free parking and shopping shuttle

Choose dates to view prices

NH Cape Town The Lord Charles sits in Somerset West's heart, providing a peaceful escape with two outdoor pools complete with umbrellas. Guests can book facials or body treatments at the spa, then start their day with breakfast at the Garden Terrace restaurant.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Gym
  • Breakfast available

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The price is RM597
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includes taxes & fees
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View from property
Lord Charles Hotel, Somerset West, a Tribute Portfolio Hotel
Somerset West
  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
8.8 out of 10, Excellent, 62 reviews
The price is RM570
RM661 total
includes taxes & fees
5 Jun - 6 Jun
Lord Charles Hotel, Somerset West, a Tribute Portfolio Hotel
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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: approximately ZAR 214 to 527 per person
  • Airport shuttle fee: ZAR 460 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

Frequently asked questions

Does Lord Charles Hotel have a pool?

Yes, this property has 2 outdoor pools.

Is Lord Charles Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Lord Charles Hotel?

On-site parking is available at the property.

What time is check-in at Lord Charles Hotel?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Lord Charles Hotel?

Checkout is at 10 AM.

Does Lord Charles Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6 AM-midnight on request. A fee of ZAR 460 per vehicle applies.

Where is Lord Charles Hotel located?

Located in Somerset West, this hotel is within 3 miles (5 km) of Ster-Kinekor Somerset, Cheetah Outreach and Strand Golf Club. Flagstone Winery is 2.8 mi (4.5 km) away.

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Reviews

Reviews

8.2

Very good

8.4

Cleanliness

8.8

Location

8.4

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 59 out of 140 reviews
Rating 8 - Good. 48 out of 140 reviews
Rating 6 - Okay. 22 out of 140 reviews
Rating 4 - Poor. 7 out of 140 reviews
Rating 2 - Terrible. 4 out of 140 reviews

Reviews

Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly helpful. The room was huge, clean, quiet, wifi great, all the meals I had was tasty and well presented. I noticed that the service at the pool was very slow and it took forever to pick up the dirty dishes. I am not sure if the manager is giving enough guidance
Stayed 2 nights in Mar 2020
Verified

10/10 Excellent

Verified traveller

Friendly staff, excellent breakfast and lovely pool area. The room was bright and comfortable.
Stayed 9 nights in Feb 2020
Verified

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had various issues with the room and service but they were resolved fairly quickly. One issue, not resolved is that there are no USB ports available - inconvenient in a hotel used for many business conferences.
Stayed 7 nights in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything at the lord charles is impeccable, the staff are all professional, friendly and courteous, service is great and the rooms are amazingly comfortable
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Valentines

The staff were friendly and welcoming to me and my lady. They made it extra special for us. The room was well prepared. We were advised of what is happening at the hotel and around with options for our entertainment. I will definitely book again.
Stayed 1 night in Feb 2020
Verified

6/10 Okay

Louis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Disappointing stay

In short: They need to learn what the term "maintenance" means. Even if they appoint a handyman, it will go a long way towards addressing he many glaring issues relating to maintenance. And... I do not like to have seconds for breakfast, referring rather sarcastically to the fact that the flies had first helping to the buffet. Staff are very pleasant and helpful. Will not recommend this establishment at all!
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bel hôtel, bien équipé et soigné. Personnel trės aimable. Malheureusement, il n'y a pas de douche et toilettes prės de la piscine. Les murs extérieurs sont sales.
Stayed 3 nights in Jan 2020
Verified

8/10 Good

Kuvie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious & clean. Nice pool & tennis courts.
Stayed 8 nights in Dec 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Stayed 2 nights in Dec 2019
Verified

2/10 Terrible

Heidi Emma

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

O Lord, not the Charles

Very loud kitch hotel, noisy, looks great on pics but i disliked it intensely. Bad internet at extremiies, but those rooms are at least a bit more quiet. Conference groups are loud and walls are vety thin
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff here make this hotel such a wonderful place to stay - Always smiling and friendly - It’s like coming home
Stayed 1 night in Dec 2019
Verified

6/10 Okay

Johann

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Beautiful setting and gardens Plumbing not flowing well Carpets looking worn out
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel with great amenities, the staff were beyond professional and friendly, it’s so well located and perfect for the wine lover looking to explore the local wine routes
Stayed 2 nights in Nov 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel has low occupancy tonight so pub and restaurants were closed early which was a disappointment after a 23 hour flight
Stayed 1 night in Nov 2019
Verified

6/10 Okay

A

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
In general a very nice hotel well situated in Somerset West . Breakfast was also good but
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Angelika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, amazing staff
Stayed 2 nights in Oct 2019
Verified

8/10 Good

Lori

Liked: Staff & service, amenities, property conditions & facilities
I stayed here for a week even though my Expedia booking was for 2 nights. Lovely, friendly staff - responsive; good at recovery (e.g., always had to ask for bottled water even though housekeeping was to leave it each day). Property is a little older; standard room (6 nights) much better than suite on first night (host neglected to make reservation). Love the outdoor areas. Bed was really comfy, large shower with bathroom amenities. Would definitely stay again!
Stayed 2 nights in Sep 2019
Verified

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable

A great location for conferences, with great facilities on-site. You'd need to set aside some time to visit the more central places in Cape Town like Table Mountain, but it's very doable. Good vineyards around the place to visit for some good wine-tasting.
Stayed 4 nights in Sep 2019
Verified

4/10 Poor

PASCAL

Liked: Staff & service
Disliked: Room comfort

Could have been better

It would have been perfect if the bathroom did not leak , the air cons of many many other friends rooms were operational , the tissues available when we overheat , the room coffee had not been renewed for days . This hotel has a lack of Quality Control and this is sad for an hotel of such a level . Our friend s conference were disappointed .
Stayed 2 nights in Sep 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view and quiet it nice for relaxing and good price for that type of standard
Stayed 5 nights in Aug 2019
Verified

8/10 Good

Sissel Tove

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Ærverdig flott hotell med noen riper i lakken

Flott gammelt hotell! Hotellets beliggenhet forutsetter biltransport for å komme til strand, vinfarm og shopping. Har man ikke egen bil, er taxi lett tilgjengelig. Stor fin hage/park som tilhører hotellet. Hotellet er gammelt og ikke alt fungerte på mitt rom: a/c fungerte ikke ordentlig og ga ingen god varme (var der senvinters og det er kaldt). Heller ikke espresso maskinen virket. Hotellet er stort, 190 rom. Ingen fleksibilitet da jeg spurte om å få beholde rommet til kl 11 ved utsjekk som er 10:00; det til tross for at jeg tilhørte en meget stor gruppe som alle sjekket ut ca 08.. Nydelig frokost men varierende service også her.
Stayed 2 nights in Aug 2019
Verified

10/10 Excellent

PS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cant be beaten

this hotel can't be beaten on location and value for money! Staff is superb and great breakfast
Stayed 3 nights in Aug 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, efficient service and friendly staff. The rooms are spacious and comfortable
Stayed 1 night in May 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a relaxing place to recuperate from the stresses of life then this is the place. They are pleasant, laid back and friendly and the environs of this hotel are peaceful and relaxed.
Stayed 6 nights in Apr 2019
Verified

8/10 Good

Harry

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Not impressed

I was not impressed with the cleanliness of my room...toilet seat was dirty (faeces) on arrival. Condition also questionable,toilet door had chip board broken in some parts. Service of the employees was excellent.
Stayed 1 night in Apr 2019