"We paid for a larger twin room, and were glad we did so, as it gave larger beds, a balcony and seating area, and a proper bathroom (I believe most of the double rooms are very cramped, and have just a glass cubicle within the room for the shower room). Nespresso machine and kettle were helpful, though an iron in the room would have been appreciated.
On three days in a row we reported that our safe wasn't working - on the third day they finally changed the battery, but it now showed an error code. This did reflect the lack of interest that some reception staff seemed to have, and no offer was made to store our valuables, nor any haste to try and help. There was no aircon, and the international TV channels didn't work.
That aside, the room was comfy, clean and just a 10 minute walk from the main station, and with loads of restaurants within a couple of minutes walk, and near a tram stop.
Breakfast was fine and in a nice conservatory area - eggs cooked to order by helpful staff, and decent rolls and bread, plus hams, salmon, cheese, yoghurt, cereals, granola and muesli. The fruit juices though were very poor quality, and they could benefit from offering more fruit."
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