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Reviews of Best Western University Inn

3 out of 5
Best Western University Inn
90 E Main Street, Canton, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 347 out of 634 reviews" "
Rating 8 - Good. 195 out of 634 reviews" "
Rating 6 - Okay. 63 out of 634 reviews" "
Rating 4 - Poor. 15 out of 634 reviews" "
Rating 2 - Terrible. 14 out of 634 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

RALPH

Liked: Cleanliness, staff & service, property conditions & facilities
A stay. Always a great time here😊
Stayed 2 nights in May 2024

8/10 Good

Bonnie-Leigh, Plattsburgh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish this Best Western provided the typical breakfast buffet option. Didn't realize this property didn't have this amenity - my bad for not checking the details before I made my reservation. Also, no way to recycle here - I even asked the front desk. In this day and age, I am surprised and, again, will have me choose a different property in Canton when I come again.
Stayed 2 nights in May 2024

10/10 Excellent

Michele, WEST NEWBURY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is convenient to SLU campus. Staff is always friendly and accomodarting
Stayed 1 night in May 2024
Response from Irina Smith, Guest Service Manager on 12 May 2024
Dear Michele, Thank you for taking the time to leave this positive feedback. Our team is extremely happy about you having a good stay with us. We hope you will be back soon so we can provide you with even better experience next time.

10/10 Excellent

joann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff
Stayed 1 night in May 2024
Response from Irina Smith, Guest Service Manager on 12 May 2024
Dear Joann,Thank you for taking the time to complete the survey, we appreciate that a lot. Our team is extremely happy you had a great time staying with us. We hope you will come back and see us again soon.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
It’s very clean and the staff was helpful
Stayed 1 night in May 2024
Response from Irina Smith, Guest Service Manager on 12 May 2024
Dear Anthony, Thank you for taking the time to leave this positive feedback, we appreciate that a lot because this is what keeps us going and helps us improve. We are looking forward to see you again!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Irina Smith, Guest Service Manager on 12 May 2024
Dear Christine, Thank you for taking the time to complete the survey. We are extremely happy you had a good time staying with us and we hope you will come back and see us again.

10/10 Excellent

joann

Liked: Cleanliness, amenities, property conditions & facilities
Loved the staff
Stayed 2 nights in Apr 2024
Response from Irina Smith, Guest Service Manager on 12 May 2024
Dear Joann, Thank you very much for taking the time to leave this positive feedback. It is very important for us to know that we are doing the right thing and it also helps us to become even better. We are looking forward to see you again!

10/10 Excellent

Michele, WEST NEWBURY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Irina Smith, Guest Service Manager on 12 May 2024
Dear Michele, Thank you for taking the time to complete the survey, we appreciate that a lot. We hope you had a great time staying with 0us and we are looking forward to see you again!

10/10 Excellent

joann

Liked: Cleanliness, amenities, property conditions & facilities
Nice staff
Stayed 2 nights in Apr 2024
Response from Irina Smith, Guest Service Manager on 28 Apr 2024
Dear Joann,Thank you for taking the time to complete the survey, we appreciate that a lot. We are extremely happy you had a good time staying with us and we are looking forward to see you again soon.

8/10 Good

Rachael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Clean. This property had very high beds, but they were very comfortable.
Stayed 1 night in Apr 2024
Response from Irina Smith, Guest Service Manager on 22 Apr 2024
Dear Rachel, Thank you for your feedback, we appreciate that a lot. Unfortunately you are not the first one bringing up this matter but we are happy the beds were comfortable. Our beds were chosen according to the Best Western Standards and to make it easier for some of our customers we have special step stools which are available by request. If you decide to give us a second chance, please let us know in advance so we can have set up in your room by the time you check in. We are looking forward to see you again.

10/10 Excellent

Kelsie, Syracuse

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice golf course
Stayed 1 night in Apr 2024
Response from Irina Smith, Guest Service Manager on 22 Apr 2024
Dear Kelsie, Thank you for taking the time to leave your feedback. We are extremely happy you enjoyed our golf course so we hope to see you again when the weather is even better!

8/10 Good

Debbie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy outside early in the morning but other than that it was great.
Stayed 1 night in Apr 2024
Response from Irina Smith, Guest Service Manager on 22 Apr 2024
Dear Debbie, Thank you very much for your feedback, it's very important for us to know how our guests feel. If you decide to give us a second chance, please let us know in advance so we can assign you a room in a different area, where the rooms are facing our golf course. I really hope we will see you again so we can provide you with a better service.

10/10 Excellent

Mikayla

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, clean, and convenient.
Stayed 2 nights in Apr 2024
Response from Irina Smith, Guest Service Manager on 22 Apr 2024
Dear Mikayla, Thank you for taking the time to leave this positive feedback, we appreciate that a lot. We hope you had a good time staying with us and we are looking forward to see you again!

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Irina Smith, Guest Service Manager on 14 Apr 2024
Dear Maureen, Thank you for taking the time to complete the survey, we appreciate that a lot. We hope you had a great stay and we are looking forward to see you again!

10/10 Excellent

Lisa

Stayed 2 nights in Apr 2024
Response from Irina Smith, Guest Service Manager on 28 Apr 2024
Dear Lisa, Thank you for taking the time to complete the survey, we appreciate that a lot. Getting feedback from our guests helps us to understand what are we good at and what areas could use some improvement. Thank you again and we hope we will se you again soon!

10/10 Excellent

joann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around great accommodations
Stayed 2 nights in Mar 2024
Response from Irina Smith, Guest Service Manager on 14 Apr 2024
Dear Joann, Thank you for taking the time to leave this positive feedback, we really appreciate that. We are extremely happy you had a good stay and we are looking forward to see you again.

10/10 Excellent

Dawn

Travelled with family
Great property, clean room. Friendly staff. Very close to the college which is just what we needed.
Stayed 1 night in Mar 2024
Response from Irina Smith, Guest Service Manager on 29 Mar 2024
Dear Dawn, Thank you very much for taking the time to leave this positive feedback, we appreciate that a lot. Getting feedback from our guests helps up improve so we can keep making everyone happy. We are looking forward to your next visit.

8/10 Good

Kimberly, Peru

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, was close to suny canton for our event. Kids running up and down the hall late at night was annoying and there was a weird smell but other than that it appeared clean. Nice bag breakfast in the am for award members. Nice workout area and pool/hot tub. Would stay again.
Stayed 1 night in Mar 2024
Response from Irina Smith, Guest Service Manager on 27 Mar 2024
Dear Kimberly, Thank you for taking the time to leave this feedback, we appreciate that a lot. I apologize for the inconvenience and the noise you had to deal with, I wish I could go back in time and fix it. I really hope you enjoyed everything else during your stay. Looking forward to see you again!

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so friendly. Everything was great!
Stayed 2 nights in Mar 2024
Response from Irina Smith, Guest Service Manager on 27 Mar 2024
Dear Jacob, Thank you very much for taking the time to leave this positive feedback. We are extremely happy you enjoyed your stay and had a great time. We hope you will be back and see us again soon!

10/10 Excellent

Faye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, relaxed atmosphere.
Stayed 1 night in Mar 2024
Response from Irina Smith, Guest Service Manager on 27 Mar 2024
Dear Faye, Thank you for taking the time to leave this positive feedback. It was a pleasure to have you staying with us, I hope you guys had fun. We are looking forward to see you again!

4/10 Poor

alexander

Liked: Cleanliness
i am a Dr at the local hospital and worked overnight. I did not get back until 0800. I requested some extra sleep time for check out and was not allowed. I understand it was busy, but all i needed was one hour to get some extra sleep.
Stayed 1 night in Feb 2024
Response from Irina Smith Guest Service Manager Best Western on 8 Feb 2024
Dear Alexander, Thank you for letting us know about the issue you had during your stay, it is very important for us to know about incidents like that so we can work on it and try to avoid them next time. Now with the hockey season, the property is sold out for every Thursday through Sunday, I wish we could've helped you by accommodating a later check out but since our check in time is 3pm, that would be a little bit unfair to the guest who checked in after you. I agree it was an unpleasant situation but in cases like that late check out requests are based on availability. I'm really sorry sir we could not accommodate that one.

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean, staff was welcoming and friendly.
Stayed 1 night in Feb 2024
Response from Irina Smith Guest Service Manager Best Western on 8 Feb 2024
Dear Meghan, Thank you for your positive feedback, we appreciate that a lot. I'm glad you had a nice stay with us and now we are just looking forward to see you again!

10/10 Excellent

Betty

Stayed 1 night in Feb 2024
Response from Irina Smith Guest Service Manager Best Western on 8 Feb 2024
Dear Betty, Thank you for taking the time to complete the survey, we really appreciate that. I hope you had a great stay and we are looking forward to see you back!

10/10 Excellent

Robert

Business traveller
Staff was very friendly and helpful. Restaurant was very good, with decent pricing
Stayed 1 night in Jan 2024
Response from Irina Smith Guest Service Manager Best Western on 31 Jan 2024
Dear Robert, Thank you for taking the time to leave this positive feedback. It is very important for us to know that we are providing our guests with good service. We hope you will be back and see us again soon.

10/10 Excellent

James

Stayed 1 night in Jan 2024
Response from Irina Smith Guest Service Manager Best Western on 31 Jan 2024
Dear James, Thank you for taking the time to complete the survey, we appreciate that a lot. We are extremely happy you enjoyed your stay with us and we are looking forward to see you again.

10/10 Excellent

Jana

Stayed 1 night in Jan 2024
Response from Irina Smith Guest Service Manager Best Western on 23 Jan 2024
Dear Jana, Thank you for taking the time to complete the survey, we appreciate that a lot. Our team is extremely happy you enjoyed your stay with us and we are looking forward to see you again.

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Place to stay
First trip since becoming disabled. From arrival to leaving all of my needs were succeeded by hotel staff.
Stayed 3 nights in Jan 2024
Response from Irina Smith Guest Service Manager Best Western on 16 Jan 2024
Dear Carla, Thank you for taking the time to leave this positive feedback, we are extremely happy you enjoyed your stay with us. We are looking forward to see you again!

10/10 Excellent

Ramona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Irina Smith Guest Service Manager Best Western on 31 Jan 2024
Dear Ramona, Thank you for taking the time to complete the survey, we really appreciate that. We hope you had a great stay and we are looking forward to see you again.

8/10 Good

Gwendolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Irina Smith Guest Service Manager Best Western on 27 Dec 2023
Dear Gwendolyn, Thank you very much for taking the time to complete the survey, we appreciate that a lot. We are glad you had a good stay and we are looking forward to see you again.

10/10 Excellent

Norazon

Stayed 1 night in Dec 2023
Response from Irina Smith Guest Service Manager Best Western on 18 Dec 2023
Dear guest, We really appreciate you completing the survey, it is very important for us to know that our guests had a great stay. We hope we will see you again soon.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom is a bit small. Toilet is very close to the sink and tub. Other than that everything is good.
Stayed 1 night in Nov 2023
Response from Irina Smith Guest Service Manager Best Western on 15 Nov 2023
Dear Thomas, Thank you for taking the time to leave this feedback ,we appreciate that a lot. We are glad you enjoyed your stay and we are looking forward to see you again!

2/10 Terrible

Karl

Disliked: Cleanliness, property conditions & facilities, room comfort
Another pool/hot tub out-of-order....
Birthday Trip for my wife.Her one request, a decent Hotel with a hot tub. Booking only offered non-refundable. After checking in we found out the pool/hot tub has been broken for months."Waiting on a part", ya, ok, heard that before. This is repeatedly an issue on this site...advertising amenities that are not actually available.
Stayed 1 night in Nov 2023
Response from Irina Smith Guest Service Manager Best Western on 14 Nov 2023
Dear Karl, Thank you for your feedback, we really appreciate that. You are right, our pool and hot tub are out of order since last week because of one of the heaters. The maximum water temperature for spa pools shall not exceed 104 degrees Fahrenheit, at this point the water in our pool in not even 60 degrees unfortunately, but we are working on that. We prefer to be honest with our customers about the issues on the property and I feel really bad about not being able to provide our guests with all 100% of our services but we are trying to fix it so we can make our guests happy. I apologize for all the inconvenience and I hope there still are some things which you liked about our hotel.

6/10 Okay

Kristen

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Irina Smith Guest Service Manager Best Western on 7 Nov 2023
Dear Kristen,Thank you for completing the survey regarding your recent stay with us. If there's something we could improve about our service, we would appreciate a lot if you share that with us. We hope you will be back and give us a chance to provide you with a better service.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i thought i had requested a queen bed but our room had 2 double beds instead. not a big deal but inconvenient. otherwise, everything was excellent about our stay.
Stayed 2 nights in Nov 2023
Response from Irina Smith Guest Service Manager Best Western on 7 Nov 2023
Dear Brian, Thank you for taking the time to leave this feedback, we really appreciate that. I remember you calling the front desk wondering what room type you had booked so I double checked your Expedia confirmation and unfortunately it did say that you booked a non smoking standard double with 2 double beds. It probably was a system glitch and I feel really bad for that. I wish we could've moved you to the room type you originally wanted so your stay would be even better. I am glad everything else was good and now we are just looking forward to see you again. Thank you for your review again and have a great day!

8/10 Good

Page,

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, nice staff, good food.
Stayed 1 night in Nov 2023
Response from Irina Smith Guest Service Manager Best Western on 3 Nov 2023
Dear Page, Thank you for taking the time to leave this positive feedback, we appreciate that a lot. We are extremely happy you had a good time staying with us so we are hopping to see you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was small but loaded with all the right amenities and comfy bed
Stayed 2 nights in Oct 2023
Response from Irina Smith Guest Service Manager Best Western on 1 Nov 2023
Dear guest, Thank you for taking the time to leave this feedback, we appreciate that a lot. Our design team is working on room updates so hopefully we can surprise you with new arrangements pretty soon. Looking forward to see you again!

10/10 Excellent

James

Stayed 1 night in Oct 2023
Response from Irina Smith Guest Service Manager Best Western on 1 Nov 2023
Dear James, Thank you for completing the survey, it is very important for us. We hope you had a good stay and will be back soon to see us again.

8/10 Good

Kameron

Liked: Cleanliness, staff & service, property conditions & facilities
Wasn’t the comfiest room to stay in, but the amenities were really nice. Overall enjoyed our stay.
Stayed 2 nights in Oct 2023
Response from Irina Smith Guest Service Manager Best Western on 1 Nov 2023
Dear Kameron, Thank you for taking the time to leave this positive feedback, we really appreciate that. We are glad you enjoyed your stay and we are looking forward to see you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Irina Smith Guest Service Manager Best Western on 23 Oct 2023
Dear guest, Thank you for taking the time to complete the survey. Your feedback helps us to become better and provide our future guests with better experience. We hope you will be back and see us again soon.

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Oct 2023
Response from Irina Smith Guest Service Manager Best Western on 18 Oct 2023
Dear Maria, Thank you for taking the time to complete the survey, we appreciate that a lot. We hope you had a great stay with us and we are looking forward to see you again.

8/10 Good

Paul

Stayed 1 night in Oct 2023
Response from Irina Smith Guest Service Manager Best Western on 18 Oct 2023
Dear Paul, Thank you for taking the time to complete the survey. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Dean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and competent staff, comfortable beds
Stayed 1 night in Oct 2023
Response from Irina Smith Guest Service Manager Best Western on 10 Oct 2023
Dear Dean, Thank you for taking the time to leave this positive feedback. It is very important for us to know that we can provide our guests with good service and make them feel like home. We hope you will be back and see us again soon!

10/10 Excellent

Kevin

Travelled with partner
Didn’t like the tv
Stayed 2 nights in Oct 2023
Response from Irina Smith Guest Service Manager Best Western on 10 Oct 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

william, goldens bridge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel next to St Lawrence University
Stayed 1 night in Oct 2023
Response from Irina Smith Guest Service Manager Best Western on 10 Oct 2023
Dear William, Thank you for taking the time to leave this positive feedback, we really appreciate that. We hope you had a great time with us and we are looking forward to see you again soon!

10/10 Excellent

Kevin

Stayed 1 night in Sep 2023
Response from Irina Smith Guest Service Manager Best Western on 23 Oct 2023
Dear Kevin, Thank you for taking the time to complete the survey, we really appreciate that. I hope you had a great time staying with us and we are looking forward to see you again!

10/10 Excellent

Lauri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Irina Smith Guest Service Manager Best Western on 3 Oct 2023
Dear Lauri, Thank you for taking the time to complete the survey, we really appreciate that. We hope you had a great stay and that you will be back and see us again soon. Thank you for your feedback!

10/10 Excellent

Thomas

Stayed 1 night in Sep 2023
Response from Irina Smith Guest Service Manager Best Western on 18 Oct 2023
Dear Thomas,Thank you for taking the time to complete the survey, we really appreciate that. We are extremely glad you had a good stay and we are looking forward to see you again!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 2 nights in Sep 2023
Response from Irina Smith Guest Service Manager Best Western on 23 Sept 2023
Dear Karen, Thank you for taking the time to leave this positive feedback, we really appreciate that. We hope you had a great stay with us and that you will be back soon and see us again.

10/10 Excellent

Jim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Danielle the front desk clerk was excellent. She had a line out the door and some of the customers were not as friendly. Danielle did not let them get to her and was calm and collective with every check in. I will be trying to recruit her for my company in Canton.
Stayed 1 night in Sep 2023
Response from Irina Smith Guest Service Manager Best Western on 16 Sept 2023
Dear Jim, Thank you for taking the time to leave this positive feedback, we really appreciate that. We are so glad to know that our team members provide our guests with great service. We are looking forward to see you again so we can surprise you even more.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 3 nights in Sep 2023
Response from Irina Smith Guest Service Manager Best Western on 20 Sept 2023
Dear Kevin, Thank you for taking the time to leave this positive feedback, we really appreciate that. It is very important for us to know that we provide our guests with good service and make their stay amazing. We hope to see you again soon!