Mini-golf

Reviews of BIG4 Adventure Whitsunday Resort

4.5 out of 5
BIG4 Adventure Whitsunday Resort
25-29 Shute Harbour Road, Cannonvale, QLD

Reviews

9.4

Exceptional

Rating 10 - Excellent. 100 out of 128 reviews" "
Rating 8 - Good. 19 out of 128 reviews" "
Rating 6 - Okay. 6 out of 128 reviews" "
Rating 4 - Poor. 1 out of 128 reviews" "
Rating 2 - Terrible. 2 out of 128 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our cabin had everything we needed and more. Great for our families to spend time together with so many things for the kids to do.
Stayed 3 nights in Apr 2024
Response from BIG4 Adventure Whitsunday Resort on 12 Apr 2024
Hi Amy, thank you for taking the time to share your positive experience with us! We're thrilled to hear that your stay in our cabin exceeded your expectations and provided everything you needed for a memorable family getaway. It's fantastic to know that you found our cabin well-equipped and suitable for families, with plenty of activities to keep the kids entertained. Creating memorable experiences for our guests is always our top priority, and we're delighted that we could contribute to your family's quality time together. We appreciate your kind words and hope to have the pleasure of welcoming you and your family back for another wonderful stay in the future.

10/10 Excellent

Robyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place for families !
Stayed 7 nights in Mar 2024
Response from BIG4 Adventure Whitsunday Resort on 15 Mar 2024
Thank you so much for your review Robyn, we look forward to welcoming you back to the resort again soon :)

10/10 Excellent

Ben

Stayed 3 nights in Mar 2024
Response from BIG4 Adventure Whitsunday Resort on 12 Apr 2024
Thank you for your 5 star review Ben :)

10/10 Excellent

brenton

Stayed 2 nights in Feb 2024
Response from BIG4 Adventure Whitsunday Resort on 12 Apr 2024
Thank you for your 5 star review Brenton :)

8/10 Good

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Danijela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More options for food would be great like to have a restaurant in the resort.
Stayed 4 nights in Oct 2023
Response from BIG4 Adventure Whitsunday Resort on 9 Nov 2023
Hi Danijela, thank you for your review. Thank you for your feedback regarding the on-site food. We do have our on-site food van and are close to the local shopping centre and tavern across the road. We do appreciate your feedback and will take this on board for future improvements. We hope to welcome you back on another occasion :)

2/10 Terrible

matthew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from BIG4 Adventure Whitsunday Resort on 9 Nov 2023
Hi Matthew, thank you for your review. As mentioned in our conversion over the phone we understand this was meant to be a 5/5 review and you are unsure of how to edit this. We do appreciate your you choosing to stay with us and look forward to seeing you again soon :)

10/10 Excellent

Hayden

Stayed 2 nights in May 2023
Response from BIG4 Adventure Whitsunday Resort on 9 Nov 2023
Thank you for your 5 star review Hayden :)

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 5 nights in Aug 2023
Response from Hotel Management on 1 Sept 2023
Thank you Greg for leaving a review! :)

10/10 Excellent

Nathan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic caravan park. Heaps to do for the kids. Great activities and food vans. Close walk to shopping centre. Really family friendly and plenty of room to run around and ride bikes. Very clean and practical.
Stayed 5 nights in Jul 2023
Response from BIG4 Adventure Whitsunday on 10 Aug 2023
Hi Nathan, thank you so much for your 5 star review. We are so pleased that you had a wonderful family holiday with us and we hope to welcome you back on another occasion soon :)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing ! The kids loved it.
Stayed 4 nights in Jul 2023
Response from BIG4 Adventure Whitsunday Resort on 20 Jul 2023
Thank you so much for your 10/10 review. We hope to welcome you back again one day :)

10/10 Excellent

Anna

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here multiple times and every time somehow it gets better and better. The water slides, the pool, the activities, the animal park. We just love it here. Incredible stay. Staff are incredible, friendly and genuinely enjoy being there. The park is clean, safe and welcoming. Love love love. If I had to offer something constructive I would say parents need to watch their kids better around the park itself and on the water slides. That’s not on the park itself though. 10/10. We absolutely love Big4 Airlie Beach. See you next time.
Stayed 4 nights in May 2023
Response from BIG4 Adventure Whitsunday on 29 Jun 2023
Hi Anna, thank you for choosing to stay with us on multiple occasions. We love to see familiar faces in the resort :) We are so happy that you love the resort and the facilities as much as we do and we hope to welcome you back on many more occasions to come :)

8/10 Good

Emma

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our family enjoyed our getaway and would rebook again.
Stayed 3 nights in May 2023
Response from BIG4 Adventure Whitsunday on 29 Jun 2023
Thank you for your review Emma, we are so pleased your family enjoyed their stay and we look forward to seeing you again soon :)

10/10 Excellent

Simon

Stayed 4 nights in May 2023
Response from BIG4 Adventure Whitsunday on 29 Jun 2023
Thank you for your 5 star review we hope to welcome you back again soon :)

10/10 Excellent

Nicole

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The park was amazing. The family and i had an amazing time. We even went down the water slides. It was so much fun. The cleaning service was awesome, they went above and beyond with cleaning. Put all of our shoes in a neat line and even after making the beds, they even put my daughters teddies neatly on the bed with even an eye mask on her dinosaur lol 😁 we absolutely loved it and will definitely be back. It was the best place to celebrate my 40th birthday with family and friends. ❤️
Stayed 7 nights in May 2023
Response from BIG4 Adventure Whitsunday on 18 May 2023
Hi Nicole, thank you for your review of your recent holiday with us. We are so happy to hear that everything from the facilities, staff and the little extras made your holiday that little bit more special. We are so grateful that you chose to spend a milestone birthday with us and we hope to welcome you back on many more occasions to come :)

10/10 Excellent

Jessica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay. Perfect spot for kids with SO much to do. Staff were ace. Close to the centre of town, shops, dining etc.
Stayed 4 nights in Apr 2023
Response from BIG4 Adventure Whitsunday on 12 May 2023
Thank you for your review Jessica, we are so pleased to hear you had such a wonderful stay with us. We hope to see you again soon :)

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from BIG4 Adventure Whitsunday on 12 May 2023
Thank you for your 5 star review Matthew :)

10/10 Excellent

Carmel Patricia

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the set up, all the activities and not far from the town centre, just a top place to stay, very friendly.
Stayed 4 nights in Apr 2023
Response from BIG4 Adventure Whitsunday on 5 May 2023
Thank you for your lovely review. We hope to welcome you back for another holiday soon :)

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2023
Response from BIG4 Adventure Whitsunday on 18 May 2023
Thank you for your review Ian :)

10/10 Excellent

Breana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities, friendly staff. Our kids had the best time!
Stayed 5 nights in Apr 2023
Response from BIG4 Adventure Whitsunday on 5 May 2023
Thank you for your review Breana, we hope to welcome you back again soon :)

10/10 Excellent

Costantina

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The Spa cottage we stayed in was spacious and comfortable. The staff were friendly and always helpful. There were daily activities available for the kids and the best part was the waterpark. The kids had a blast!
Stayed 7 nights in Feb 2023
Response from BIG4 Adventure Whitsunday on 2 Mar 2023
Thank you for your 5/5 review on your recent stay with us. We are so happy to hear you loved our lovely spa cottages they are perfect and have everything you need for a family holiday. We hope to welcome you back for another holiday soon :)

10/10 Excellent

Ben

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Great communication. Great facility’s. Kids loved it which makes a holiday that much more enjoyable and special.
Stayed 6 nights in Feb 2023
Response from BIG4 Adventure Whitsunday on 2 Mar 2023
Hi Ben,Thank you for your 5/5 review on your recent stay with us. We are pleased to hear you enjoyed the resort facilities and the kids had a fun stay also. We hope to welcome you back for another holiday soon :)

2/10 Terrible

Chris

Stayed 5 nights in Feb 2023
Response from BIG4AW on 20 Feb 2023
Thank you Chris for your recent feedback, needless to say we are devastated that you appeared not have enjoyed your stay. From your feedback whilst at the resort and as discussed we understand you were upset with being required to pay the extra person rate on check in, as the rate you had paid for and explained on Expedia when booking is based on 2 people twin share and that there is an extra rate per extra person above 2 and you did have 4 guests in your booking. We are sorry if this then tarnished the rest of your stay, if this was not the reason for your low rating we would welcome the opportunity to discuss with you in more detail reservations@adventurewhitsunday.com.au many thanks.

10/10 Excellent

Karel

Stayed 1 night in Jan 2023

10/10 Excellent

Damien

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for the kids to enjoy
Stayed 2 nights in Oct 2022

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2022

10/10 Excellent

Grzegorz

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for kids!si many activities to do.
Stayed 2 nights in Aug 2022

10/10 Excellent

Carissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Staff went above and beyond. Fantastic.
Stayed 1 night in Aug 2022
Response from BIG4AW on 31 Aug 2022
Thank you Carissa, so glad you had such a great stay :)

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Kids loved the pool and slides
Stayed 6 nights in Jul 2022
Response from BIG4AW on 31 Aug 2022
Thank you Anthony for taking the time to leave feedback from your recent stay, so happy to read the kids had such a good time on the slides and in the pool! We look forward to welcoming you back again one day soon :)

10/10 Excellent

Narelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing heated pool and the kids loved the slides. Very family friendly. The complementary Tim Tam biscuits were a real surprise. The park was extremely clean and tidy. Can’t wait to visit again.
Stayed 5 nights in Jun 2022
Response from BIG4AW on 29 Jun 2022
Thank you Narelle for taking the time to review your recent holiday with us, needless to say we are so happy you had such a wonderful stay and enjoyed everything the resort had to offer, we look forward to welcoming you back again soon! :)

10/10 Excellent

Mahesh, Epping

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a joyful experience. We'll visit again
Stayed 2 nights in Jun 2022
Response from BIG4 Adventure Whitsunday on 20 Jun 2022
Thank you for your 5 star review, we look forward to seeing you again soon :)

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kids waterpark and family friendly activities at the resort.
Stayed 5 nights in May 2022
Response from BIG4 Adventure Whitsunday on 20 Jun 2022
Hi Lorraine, Thank you for your 5 star review. We look forward to welcoming you back again soon :)

10/10 Excellent

Cara

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022
Response from BIG4 Adventure Whitsunday on 20 Jun 2022
Thank you for your 5 star review :)

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2021

10/10 Excellent

Chloe

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bbq was shortening out other than that facilitates was great
Stayed 3 nights in Dec 2021
Response from BIG4 Adventure Whitsunday on 19 Dec 2021
Hi Chloe, thank you for your review, We are sorry to hear of the issues regarding the BBQ. We will pass this onto our team to ensure this issue is addressed. We hope your stay was otherwise amazing and we look forward to welcoming you back again soon :)

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2021

10/10 Excellent

Rex

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay . Amazing place for the kids
Stayed 5 nights in Oct 2021
Response from BIG4 Adventure Whitsunday on 31 Oct 2021
Thank you for your 5 star review! We are pleased that you enjoyed your stay with us and we hope to welcome you back again soon :)

10/10 Excellent

donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place for families, kids loved it
Stayed 2 nights in Sep 2021
Response from BIG4 Adventure Whitsunday on 27 Sept 2021
Thank you for your review Donna. We hope to welcome you back again soon :)

10/10 Excellent

Breeanna Spring

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the house
Stayed 3 nights in Aug 2021
Response from BIG4 Adventure Whitsunday on 6 Sept 2021
Thank you for your review Breeanna, we hope to see you again soon :)

10/10 Excellent

Tammy

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property was amazing, the amenties we clane and modern, proberbly having a bbq near the playgrounds would be beneficial so kids can play while adults cook dinner.
Stayed 2 nights in Aug 2021
Response from BIG4 Adventure Whitsunday on 30 Aug 2021
Hi, thank you for your review on your stay with us. We are so pleased that you enjoyed your stay. We are always looking at ways to improve our guests experience so we appreciate your feedback regarding more BBQ areas. We hope to welcome you back on another occasion soon :)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I just could not fault any thing about the Big 4 in any way.
Stayed 2 nights in Aug 2021
Response from BIG4 Adventure Whitsunday on 30 Aug 2021
Thank you so much for your review and we cannot wait to welcome you back for another holiday soon :)

10/10 Excellent

Felicity

Travelled with family
Liked: Cleanliness, room comfort
Fabulous place to stay 10/10
Absolutely fabulous in every aspect! Great facilities for adults and kids, 10/10 for cleanliness of rooms and all facilities, staff were friendly, knowledgeable and always helpful. Park layout really good and safe for kids. Thoroughly enjoyed our stay!
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
2 Bedroom Spa unit was spacious clean and comfortable. The park features were excellent for whole family, with such a variety of things to do at the park. We will definitely be staying here every vacation! Was fantastic!
Stayed 2 nights in Jul 2021
Response from BIG4 Adventure Whitsunday on 8 Aug 2021
Thank you so much for your wonderful review! We love hearing holiday experiences such as yours and we are so happy we were able to make it a memorable one! We look forward to seeing you on your next vacation :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2021
Response from BIG4 Adventure Whitsunday on 8 Aug 2021
Thank you so much for your review. We hope to see you again soon :)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 2 nights in May 2021
Response from BIG4 Adventure Whitsunday on 7 Jun 2021
Thank you for your review. We hope to welcome you back on another occasion :)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is fantastic. Clean and tidy room and lots for the kids to do during the day
Stayed 1 night in May 2021
Response from BIG4 Adventure Whitsunday on 25 May 2021
Thank you so much for your review. We hope to welcome you back on another occasion :)

10/10 Excellent

Raymond, MT Mee

Travelled with family
Liked: Amenities, property conditions & facilities
What a great holiday we had with our grandchildren. The pool and activities were perfect and so much fun for them. More food options would be great, a dedicated bike and go kart track would be a great addition. Parking outside the park may be an idea for the future as I noted increasing car/ pedestrian conflict.
Stayed 5 nights in Dec 2020
Response from Adventure Whitsunday on 24 Dec 2020
Hi Raymond, thank you so much for your feedback on your recent stay with us! We do have plans to install a bike track in the near future which we are super excited about. With regards to food options we do have a couple of options in the resort however, due to the BBQ facilities and kitchens we find out guests love to also cook. We will however, take this feedback on for future plans. Thank you again for choosing to stay with us and we hope to see you again soon :)

10/10 Excellent

Michelle, Mackay

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved the facilities available. Perfect spot to go to with children :) Would have liked an aircon in the back bedroom
Stayed 4 nights in Oct 2020
Response from Adv Whit on 3 Nov 2020
Thank you Michelle for taking the time to write a review from your recent stay and so happy to read you loved all of the activities and facilities for the family :) Our smaller accommodation styles don't have air-conditioning in all of the rooms, I am sorry you were unaware of this for your booking, we do have larger styles of accommodation with air-conditioners in every room, please contact the team should you wish to come back and stay with us again and we can advise which styles do, many thanks again :)

10/10 Excellent

Kate, Australia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I can not just pick one thing, all of it was great. My grandchildren had a wonderful time and they where kept so busy they did not have time to annoy me. LOL
Stayed 3 nights in Oct 2020
Response from Adv Whit on 21 Oct 2020
Thank you Kate! We truly believe if the kids are happy then everyone gets a chance to relax and have a wonderful holiday, so happy to hear you did just that too :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2020
Response from Adv Whit on 14 Oct 2020
Thank you for the prefect rating :)