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Reviews of Hotel Centro

3 out of 5
Hotel Centro
Via Mariano Falcini 7, Campi Bisenzio, FI

Reviews

6.0
Rating 10 - Excellent. 13 out of 82 reviews" "
Rating 8 - Good. 24 out of 82 reviews" "
Rating 6 - Okay. 13 out of 82 reviews" "
Rating 4 - Poor. 13 out of 82 reviews" "
Rating 2 - Terrible. 19 out of 82 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Sara

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful stay
Awful experience. They gave us a room that has not been cleaned before and no-one was working at the reception
Stayed 1 night in Oct 2019
Response from ester on 29 Oct 2019
We are sorry for what happened. The staff had problems that have now been resolved. Greetings. The staff

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities
Booked the hotel at 20.15. Once we got to the hotel we read the fine print that checkin was untill 20.00 and we should call to checkin later. Why can you book an hotel for the same day after checkin time? After calling an reaching hotel staff they were very rude, hanging up the phone and telling us no room is available while we had booked a room. Avoid this hotel.
Stayed 1 night in Sep 2019

8/10 Good

Lukasz, Manchester pl

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Very quiet place, not far from Firenze, hotel bit old but still ok
Stayed 1 night in Apr 2019

2/10 Terrible

Bhaumik

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Finghin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Fantastic little hotel. Campi Bisenzio is about 30 mins from city centre but we enjoyed being away from the quite touristy city centre. Really friendly staff. Nice local restaurants in area.
Stayed 7 nights in Jun 2017

4/10 Poor

Victor, New Zealand

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
More than 45 minutes by bus from Florence central
Smelled of nicotine that was stale. Management could not converse in English not even a few words so made all transactions difficult until I could use the free WiFi to construct sent eves in Italian on an Itranslate app. Room was situated next to lobby with poor sound proofing so was woken each day very early and TV blaring late at night. The bath room was very crowded with a loose basin on a pedestal and a bidet and a shower right next to it less than four feet wide and six feet long making having a shower difficult. Everything was functional but at a basic level.

8/10 Good

Ted, Redondon Beach, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Firenze
This is an older hotel but it has real character and very clean

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to stay
Nice hotel. Great staffs. The first room was so smelling but they changed a very good one for me. The place is good close to a open square. But I have to say the hotel is so hard to locate if you are drive there.

6/10 Okay

Jenna, Greece

Disliked: Cleanliness, staff & service, room comfort
The hotel was far from Firenze which we were expecting, but the hotel did not make the long travel worth while.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel not easily accessible by car - in a ZTL zone
Our room was dark, couldn't open the windows because of bad odours in the interior court. Pigeons were waking us every morning around 5am

8/10 Good

rb, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic, friendly staff!!!
We stayed for a couple of nights at Centro, the hotel and room though old was clean and tidy. It was a bit difficult to find the hotel and parking as the hotel is off the main road. Apart from that we had a very nice stay, the staff, especially Fernando (?) was extremely helpful and always willing to help, whether it is finding parking, directions, or finding a good restaurant. Overall excellent value for money, I recommend!

4/10 Poor

Fernando, USA

Disliked: Cleanliness, staff & service, property conditions & facilities
Really far
The hotel itself is really far from the city of Florence, but it is easily accessible using the bus. Nothing really much to do in the surrounding area, except go to the grocery store or to a gelateria that is close to it. The worst thing about this hotel is that the rooms are infested with black mold and Mosquitos. Seriously had 36 mosquito bites in one night.

2/10 Terrible

Darshan, Germany

Disliked: Cleanliness, staff & service, room comfort
Worst stay
Had a bad experience staying in this place. Staff were really rude, toilet were not clean, BF was really pathetic. Stay at your own risk.

8/10 Good

Victoria, New Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Campi
My daughter and arrived with heavy bags from the bus stop about a block away and were greeted with smiles. The room was clean and comfortable and what I expect in this price range. The hotel is located in a main square where children play and grandmothers chat and it was a wonderful introduction to the Florence area and there are many wonderful shops to browse and a local farm market on the street during the summer months. It is 20 minutes by bus to the main station in Florence.

10/10 Excellent

Courtenay, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a pleasant surprise!
We took a spontaneous trip to Florence and needed a place to stay over night. We found this hotel on Hotels.com and we were very happy with our luck. It was a wonderful little hotel that we stayed at for 2 nights.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was not the room that we had paid
the hotel was horrible, we got a room that stank and was not what we had paid. an unpleasant experience, not recommended at all. Nothing worked well

2/10 Terrible

Tasleem, United States

Disliked: Cleanliness, room comfort
Far from the center of Florence and uncomfortable.
This hotel is very far from the center of Florence although they advertise being closer than they are.  The buses are not very reliable in terms of timing as far as getting you to and from Florence easily.  The fifteen minutes mentioned to Florence in the advertisements is actually referring to the outskirts of Florence.  The center is usually more like thirty to forty minutes or even an hour sometimes to the city center by bus, and that's if the bus even arrives on time.  The area in which the hotel is located is very run down, uncomfortable, unsafe, especially for women and children, and not very clean or sanitary.  The hotel staff are very nice.  The family who run it are very sweet.  But they need to be more knowledgeable as far as how to navigate within the area and into the center of Florence.  There is not always someone at the hotel who speaks English.  And there is no one available at the hotel desk from 10 or 11 pm until 7am daily.  You have to enter a password at the front door to let yourself in and if you forget the password, you are locked out.  If you need help between those hours at night, you have to wait until morning before you can get assistance. You must check in before those times, otherwise you will not get in and will have to wait until the morning.  The bathrooms and flooring need work and the breakfast provided is minimal and not worth the price.  Though this is advertised as a hotel, it has more of a hostel like atmosphere with private bathrooms and rooms, at the price of a hotel.

8/10 Good

Cris, cincinnati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel for a short stay!
The staff at hotel Centro was friendly! Although the check in was up to 8pm, I arrived late due to the traffic in at the train station, however I let them know that I was still coming in. The downside of the hotel is that it is far from the city. We took the bus to get there it took about 40 minutes, the location is not bad but you want to arrange to get in time at least when you are check in, once you get there you have to walk at least 10- 15 min and if you are carrying luggage and don't know where this address is exactly, you can get lost easily. I was able to find people to help us how to get there, but since this is an small town, most of the business are closed before 8pm. I will suggest this hotel for the maximum of a night or two the most.

6/10 Okay

Alexa

10/10 Excellent

Poul Hanson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They treat you like family
We took one bus (#30) directly from the rail station and were incredible pleased with the Hotel and the surrounding community. This is a family business and they go out of their way to make you feel as comfortable as possible. Get out of the hustle and bustle and relax at the Hotel Centro.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
nice stop close to Florence

4/10 Poor

Joel, Finland

Disliked: Staff & service, property conditions & facilities, room comfort
Cold and smelly near Firenze
The room was quite big and clean but almost at outside temperature +13 - +15c . The room was parfymized by some kind of electrical dispencer. The parfyme was really strong and we had to open windows to already freezing room for hours to get some fresh air in. I tought the breakfast was included but no cup of coffee and a bread was on par or even more expensive than from real restaurants. The staff could not understand my question "is there something interesting to see nearby?" English skills were very basic.

8/10 Good

julian, ft lauderdale fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
it was not too bad
It was small but clean and it was air conditioned which was great, the bathroom were small but we made due.you know you only there for a little bit of time.it was hard to find,because a lot of 1 way streets.the staff was great and friendly.it was in a piazza,and we hit the right time when they were having flea markets at night,the bread store was great and the shops were nice too.we are thinking of going again soon.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Not convenient for Florence!!
This hotel is what you pay for. However, it is not at all near Florence so do not book if that is where you would like to be most of the time. It is at least a 30 minute bus ride 1 way and in an empty neighborhood (for tourists).

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Centro
Although we enjoyed the city, the hotel smelled like urine and the bathrooms felt somewhat dirty. Very far from Florence and only two buses run to it (sometimes).

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Albergo orribile, dovrebbe essere 3 stelle ma forse mezza stella sarebbe già troppo. Stanza piccola, lenzuola e asciugamani puliti ma orribili, letto con materesso del dopoguerra scomodissimo. Bagno orribile e sporco, rubinetteria incrostata, in 2 in bagno non ci si sta. Personale inesistente, in reception non c'è mai nessuno solo al check in. Parcheggio inesistente, si deve cercarlo in giro per il paese, si è in zona ZTL e non viene detto, xciò quando si arriva si deve diventare pazzi per provare ad avvicinarsi con l'auto, al check in viene fatto il pass x la ZTL ma il parcheggio non esiste. Colazione non la fanno (hotel 3 stelle), ti dice che se vuoi ci sono i bar sotto l'hotel! In camera dovevamo avere una scrivania e non c'era! Questo albergo non vale nemmeno 1 euro dei soldi che ho speso! Non c'è comunicazione, se provi a chiamare al cellulare non ti risponde mai nessuno e non ti richiama!!! Polvere in tutta la stanza e odore orribile, fumano alla reception con la finestra aperta!! Una vergogna! Non c'è nemmeno una macchinetta x prendersi dell'acqua! Sono stata con marito e figlio x 4 notti, sono rimasta solo xké avevo già pagato! Uno schifo tutto, solo disagio, non è possibile dover girare a cercare parcheggio a mezzanotte x 40 minuti! Mi chiedo come possa essere classificato 3 stelle e come possa essere ancora aperto! Vergogna!
Stayed 4 nights in Oct 2019
Response from hotel on 18 Oct 2019
Come operatore turistico, trovo inaccettabile che la possibilita' da parte del cliente possa essere usata come arma, quando al cliente stesso viene negato ulteriore sconto e possibilta di partenza dopo l'orario del regolare check-in.Certe recensioni, sono solo frutto di vendetta e altamente offensive che nonn possono davvero essere accettate in special modo, da strutture come la nostra che operano nel settore alberghiero da piu' di 35 anni. La parola vergogna, è l'unica parola usata dal cliente che ritengo onesta, ma verso il cliente stesso.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Otilius

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

2/10 Terrible

Federico

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Obrobrioso
Veramente pessimo, non so come possa andare avanti!
Stayed 1 night in Apr 2019
Response from ester on 31 Oct 2019
Siamo molto dispiaciuti. Probabilmente una comunicazione delle problematiche, che purtroppo non abbiamo ricevuto, avrebbe evitato la sua esperienza negativa. Cordiali saluti

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personale gentilissimo. Camera pulita. Posto centrale.
Stayed 1 night in Apr 2019

6/10 Okay

Marco, Spoleto

Disliked: Cleanliness, property conditions & facilities, room comfort
A Campi Bisenzio per lavoro,posizione dell'albergo molto buona
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

DaBäda, MUC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stopp mit Motorrad von MUC nach Rom und zurück
sehr nettes gutes Hotel in einem schönen Ort. Service ist top. Echt gut zu empfehlen. 10 km zu Florenz
Stayed 1 night in Aug 2018

8/10 Good

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Assandri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Cristian

Liked: Staff & service, room comfort
Bello
Tutto sommato molto bello a due passi dal centro, peccato per le spine che non funzionavano

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Il personale molto gradevole e gentile.... Ci ha dato informazioni utili per poter vivere al meglio la nostra esperienza a Firenze
Stayed 1 night in Apr 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
老舊的飯店
傢俱老舊，床已失去彈性且髒，睡一晚隔天早上全身被蟲叮咬全身紅腫。房間有怪味，真的不建議入住

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
io e mia madre ci siamo trovate bene, personale molto disponibile e gentile
Stayed 7 nights in Feb 2018

6/10 Okay

sebastiano

Soggiorno positivo
Giusta qualità/prezzo. Hotel fuori Firenze ma con problemi di parcheggio in quanto è a ridosso di una piazzetta e una zona pedonale.
Stayed 1 night in Sep 2017

2/10 Terrible

Giovanna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scarsa molto al di sotto delle aspettative

6/10 Okay

Michael, Cressa

Liked: Cleanliness, staff & service, property conditions & facilities
Un buon soggiorno a pochi minuti da Firenze
Vorrei esprimere i miei giudizi positivi su questo Hotel in quanto abbiamo soggiornato per 2 notti nel week end. La cortesia della reception è stata gradevole perché hanno avuto la pazienza di aspettare fino alle 22.00 per il check in che terminava alle 20.00. L'aspetto dell'hotel è gradevole, camere pulite ogni giorno, servizi aggiuntivi come descritti nel momento della scelta su internet. Possibilità di richiedere (se è possibile) servizi aggiuntivi chiamando o compilando il form durante la prenotazione. Colazione a pagamento ma non obbligatoria, ma divertente giusto per scambiare due chiacchere coni proprietari alla mano ma professionali. Camere dall'arredamento non all'ultimo modello ma comunque confortevole e utili per chi deve sostare per i suoi viaggi di affari o di piacere. Reception fornita di guide, mappe, biglietti da visita di locali affiliati da poter visitare e conoscenza del luogo (da parte dello staff) per consigli su come muoversi sul posto: parcheggi, ristoranti, luoghi da visitare ecc.

6/10 Okay

8, T

Liked: Cleanliness, staff & service
Albergo in centro a Campi Bisenzio
Personale molto cordiale, albergo pulito e sempre disponibile. Struttura un po' vecchia ma decorosa, unica pecca il materasso non comodissimo a causa delle molle. Consigliato per brevi soggiorni.
Centro Campi Bisenzio

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deludente
weekend di coppia da non ripetere

8/10 Good

Frances V, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alloggio in zona simpatica vicino Firenze
Il hotel era situato perfettamente per le mie esigenze di viaggio.

6/10 Okay

victor, alicante

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel apartado de Florencia, debería aportar más..
Hotel alejado, debería aportar más por esa distancia, el baño es muy viejo y necesita reformar. Baño muy sucio.

8/10 Good

Gabriel, Sao paulo

Liked: Cleanliness, staff & service
Disliked: Room comfort
Florença
Uma ótima localização para quem não quer entrar de carro em Florença! Tem um ônibus q passa seguido e deixa no centro. Um ótimo atendimento é lugar sossegado para descansar!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Buono
Hotel Ottimo per brevi soggiorni! Disponibilità e cordialità dello STAFF