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Reviews of Clayton Hotel Cambridge

4 out of 5
Clayton Hotel Cambridge
Station Rd, Cambridge, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 641 out of 1000 reviews" "
Rating 8 - Good. 258 out of 1000 reviews" "
Rating 6 - Okay. 66 out of 1000 reviews" "
Rating 4 - Poor. 20 out of 1000 reviews" "
Rating 2 - Terrible. 15 out of 1000 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Also liked the bikes
Stayed 2 nights in Apr 2024

10/10 Excellent

John

Travelled with partner
Great hotel. Lovely room and staff very helpful. Breakfast was wonderful! Great location a tow minute stroll from the railway station.
Stayed 2 nights in Apr 2024

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The size of rooms were really good. Bed was very comfy. Parking was the only issue. The close car park was closed and the next closest car park was 20 mins away. Apart from that it was a very good stay.
Stayed 3 nights in Mar 2024
Response from Clayton Hotel Cambridge on 25 Apr 2024
Thank you for your feedback.We hope to see you soon again.

10/10 Excellent

Maryon

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very hot - with huge solar gain from bedroom windows but very little of the window opening. I suggest the cleaners of the rooms leave the curtains closed over the windows- in order to minimise the heat from solar gain in the bedrooms. Otherwise - a very pleasant stay and great staff.
Stayed 1 night in Apr 2024
Response from Clayton Hotel Cambridge on 25 Apr 2024
Thank you for your feedback.We hope to see you soon again.

10/10 Excellent

Jahan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located hotel right by Cambridge train station. Little bit of a walk into town, but that was expected. Modern furnishings and probably the biggest comfiest bed I’ve slept in. Lovely bathroom as well. Friendly staff.
Stayed 1 night in Mar 2024
Response from Clayton Hotel Cambridge on 25 Apr 2024
Thank you for your feedback.We hope to see you soon again.

10/10 Excellent

Elliot

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 1 night in Mar 2024
Response from Clayton Hotel Cambridge on 25 Apr 2024
Thank you for your feedback.We hope to see you soon again.

6/10 Okay

Kasha

Travelled with partner, Travelled with group
Room itself was lovely but was extremely hot despite changing the temperature and opening a window, didn’t sleep because of this
Stayed 1 night in Mar 2024

10/10 Excellent

Chaice

Stayed 3 nights in Mar 2024
Response from Clayton Hotel Cambridge on 25 Apr 2024
Thank you for your feedback.We hope to see you soon again.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great first floor library style sitting area.
Stayed 1 night in Mar 2024
Response from Clayton Hotel Cambridge on 25 Apr 2024
Thank you for your feedback.We hope to see you soon again.

10/10 Excellent

Kate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We very much enjoyed our stay at the Clayton Hotel, perfect location for exploring the beautiful city of Cambridge. The room was spacious and decorated to a high standard and the staff were very friendly and professional.
Stayed 1 night in Feb 2024
Response from The Clayton hotel on 8 Mar 2024
Delighted you enjoyed your stay!

10/10 Excellent

Blair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean tidy and quiet
Stayed 2 nights in Feb 2024
Response from The Clayton hotel on 8 Mar 2024
Your satisfaction is our top priority, and we appreciate your feedback. We look forward to seeing you again in the future. Thanks again!

8/10 Good

Nicky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really big and comfortable beds and lovely duvets. Good showers and nice to have fridge in room
Stayed 2 nights in Feb 2024
Response from The Clayton hotel on 8 Mar 2024
Your satisfaction is our top priority, and we appreciate your feedback. We look forward to seeing you again in the future. Thanks again!

10/10 Excellent

Vinay

Liked: Cleanliness, staff & service, property conditions & facilities
A well located , well maintained hotel. Worth every penny
Stayed 1 night in Feb 2024
Response from The Clayton hotel on 8 Mar 2024
Your satisfaction is our top priority, and we appreciate your feedback. We look forward to seeing you again in the future. Thanks again!

10/10 Excellent

Qisong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much better than the London one I recently visited
Good: Very clean and looked new; Room configuration was reasonable; Didn't have to ask for toothbrushes. Not So Good: It seemed easy to hear the sounds outside the room door; The breakfast was meidocre for the price.
Stayed 1 night in Jan 2024
Response from The Clayton hotel on 8 Mar 2024
Your satisfaction is our top priority, and we appreciate your feedback. We look forward to seeing you again in the future. Thanks again!

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person on reception was very helpful and accommodating, I liked that the property was well maintained and there is an elegance to the decor
Stayed 2 nights in Jan 2024
Response from The Clayton hotel on 8 Mar 2024
Your satisfaction is our top priority, and we appreciate your feedback. We look forward to seeing you again in the future. Thanks again!

4/10 Poor

Vicki

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Usually good but not this time
Normally I love the Clayton hotel in Cambridge and visit often when travelling for work. This trip was really poor! The room when I arrived was freezing and I couldn’t get the heating to switch on, plus the tv had cables hanging down and there was no remote. I phoned reception and waited 30 mins for someone to come and ‘check the room’ and that was only because I went down to reception to chase. He did manage to resolve all the issues but the wait time in a freezing room wasn’t ideal. When I went for a shower I noticed black hairs all along the shower tray (I am blonde) - it clearly hadn’t been cleaned properly. When I was leaving the hotel to catch a train to airport in the morning I couldn’t get out of the hotel. Only one door was working and it was jammed shut. The button wouldn’t open it. I tried to find someone to help but there was nobody around, it was before 7am. I tried calling the hotel from my mobile and nobody answered - I was becoming really concerned I would miss my flight. Eventually, I found a phone in the reception and managed to get a hold of a young man. His response was just that ‘it was a bit sticky’. The door was totally jammed and wouldn’t open and I was trapped in the hotel. It wasn’t a pleasant experience. Not a great stay unfortunately, in what is normally a lovely hotel.
Stayed 2 nights in Jan 2024
Response from The Clayton hotel on 8 Mar 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We are sincerely sorry to hear that your experience did not meet your expectations. We take all guest feedback seriously and will use your comments to improve our services.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from The Clayton hotel on 8 Mar 2024
Your satisfaction is our top priority, and we appreciate your feedback. We look forward to seeing you again in the future. Thanks again!

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Charlie

Stayed 1 night in Jan 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent as usual
This was our second stay - room 703 Previous stay was 707 Great room - comfortable and spacious
Stayed 2 nights in Jan 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Comfiest hotel bed I’ve ever stayed in! Great stay, lovely rooms, good facilities and pleasant staff. Hotel went the extra mile to make my fiancée’s birthday special, thank you.
Stayed 1 night in Jan 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A super comfy hotel.
Beautiful hotel with lovely service. The room itself was huge with enough space for three if us. Beds were super comfortable. Breakfast was expensive considering the portions but enjoyable nevertheless. I am looking forward to my next visit as we would definitely stay here again. 👌👌👌👍
Stayed 2 nights in Dec 2023

8/10 Good

Daren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Ian

Stayed 1 night in Dec 2023

8/10 Good

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Tina

Liked: Staff & service, property conditions & facilities, room comfort
Overnight Stay feedback
We were 2 couples with rooms nextdoor which was great, unfortunately the first thing we saw when we went up to our rooms were dirty cups and glasses (outside both rooms!) from previous guests. On our way out I told reception and she apologised saying housekeeping would take them away. Unfortunately on ou return that evening there was still a dirty cup outside my room, there was absolutely no excuse for this si ce the dirrty glasses from nextdoor had gone! This is nothing short of inadequate and quite frankly is really poor service - when i told reception o checking out the dirty cup from previous guests was still there I was told they are shirt staffed!!! This was clearly not true and NOT the reason, since somebody had been uk to remove my friends dirty belongings from previous guests..I think for a hotel of this quality people should care more about their customers and their experience, which is the reason i have taken my own time to complete this feedback as it most definitely not good enough!! Such a shame because our room was very comfortable but i cant overlook the inadequacy or lack of care when something is reported.
Stayed 1 night in Dec 2023

8/10 Good

Nathalie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Lawrence

Stayed 2 nights in Dec 2023

8/10 Good

Randi

Travelled with family
Liked: Staff & service, property conditions & facilities
My first room was freezing and I couldn’t adjust the temperature. Shampoo, conditioner and bar soap not supplied, so bring your own unless you can use liquid hand soap for everything. Breakfast was amazing. Just down the block from the train station.
Stayed 3 nights in Dec 2023

10/10 Excellent

Emma

Stayed 1 night in Nov 2023

10/10 Excellent

David

Stayed 1 night in Nov 2023

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant hotel in a convenient location. Everything is walkable from the hotel. Many food options in and around the hotel.
Stayed 4 nights in Nov 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff at every level were professional, welcoming and extremely helpful. Great location, just a five-minute walk from the train station.
Stayed 4 nights in Nov 2023
Response from Ramy Saber on 26 Nov 2023
Dear , RobertThank you so much for the wonderful review of our hotel, we are so pleased that everything was to your liking and it was a delight to read your comments. We look forward to welcoming you back to the hotel in the future.Kind Regards,Ramy Saber Guest Relations Manager

8/10 Good

Aaron

Stayed 3 nights in Nov 2023

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Lovely stay hotel close to station to drop your bags before a short walk to centre, Room clean with everything you need great selection for breakfast
Stayed 1 night in Nov 2023
Response from Ramy Saber on 17 Nov 2023
Dear , AmandaThank you so much for the wonderful review of our hotel, we are so pleased that everything was to your liking and it was a delight to read your comments. We look forward to welcoming you back to the hotel in the future.Kind Regards,Ramy Saber Guest Relations Manager

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ramy Saber on 16 Nov 2023
Dear , LizThank you so much for the wonderful review of our hotel, we are so pleased that everything was to your liking. We look forward to welcoming you back to the hotel in the future.Kind Regards,Ramy Saber Guest Relations Manager

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, good food, fast and efficient service. Friendly. Nothing to dislike.
Stayed 2 nights in Nov 2023
Response from Ramy Saber on 16 Nov 2023
Dear , StephenThank you so much for the wonderful review of our hotel, we are so pleased that everything was to your liking and it was a delight to read your comments. We look forward to welcoming you back to the hotel in the future.Kind Regards,Ramy Saber Guest Relations Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ramy Saber on 12 Nov 2023
Dear , MichaelThank you so much for the wonderful review of our hotel, we are so pleased that everything was to your liking. We look forward to welcoming you back to the hotel in the future.Kind Regards,Ramy Saber Guest Relations Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last day of our honeymoon
The Clayton is our favourite hotel, the staff never disappoint always friendly and very approachable. Over a year ago I proposed to my girlfriend there. And booking again to go on our honeymoon the staff went above and beyond, upgrading our room which made out stay 100 times better. I would strongly recommend the Clayton for any occasion it's 10 out of 10.
Stayed 1 night in Oct 2023
Response from Ramy Saber on 1 Nov 2023
Dear , James Thank you so much for the wonderful review of our hotel, we are so pleased that everything was to your liking and it was a delight to read your comments. We look forward to welcoming you back to the hotel in the future.Kind Regards,Ramy Saber Guest Relations Manager

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Ramy saber on 1 Nov 2023
Dear , WendyThank you so much for the wonderful review of our hotel, we are so pleased that everything was to your liking . We look forward to welcoming you back to the hotel in the future.Kind Regards,Ramy Saber Guest Relations Manager

10/10 Excellent

Haofei

Liked: Cleanliness, property conditions & facilities
good stay overall
Stayed 1 night in Oct 2023
Response from Ramy Saber on 1 Nov 2023
Dear , HaofeiThank you so much for the wonderful review of our hotel, we are so pleased that everything was to your liking . We look forward to welcoming you back to the hotel in the future.Kind Regards,Ramy Saber Guest Relations Manager

10/10 Excellent

Sule

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Ramy Saber on 29 Sept 2023
Dear , SuleThank you so much for the wonderful review of our hotel, we are so pleased that everything was to your liking. We look forward to welcoming you back to the hotel in the future.Kind Regards,Ramy Saber Guest Relations Manager

10/10 Excellent

Amir Abbas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2023
Response from Ramy Saber on 1 Nov 2023
Dear , AmirThank you so much for the wonderful review of our hotel, we are so pleased that everything was to your liking . We look forward to welcoming you back to the hotel in the future.Kind Regards,Ramy Saber Guest Relations Manager

10/10 Excellent

Sachin

Stayed 1 night in Sep 2023
Response from Ramy Saber on 1 Oct 2023
Dear , SachinThank you so much for the wonderful review of our hotel, we are so pleased that everything was to your liking. We look forward to welcoming you back to the hotel in the future.Kind Regards,Ramy Saber Guest Relations Manager

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very close to the train station and retail shops, making it extremely convenient for travelers. Spacious, comfortable, and clean room with free amenities such as bottled water, teas and coffee (with very fast water hot pot), huge wall mounted TV, and extra comfortable beds and pillows.
Stayed 1 night in Sep 2023
Response from Ramy Saber on 29 Sept 2023
Dear , DavidThank you so much for the wonderful review of our hotel, we are so pleased that everything was to your liking. We look forward to welcoming you back to the hotel in the future.Kind Regards,Ramy Saber Guest Relations Manager

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a breeze. Room was immaculately clean. Double bed was very comfortable. Hotel staff were very attentive. Breakfast offerings were about average for a hotel. Dining menu was limited, but presented well. Dining staff was shorthanded as all restaurants or hotels seem to be these days, but were very attentive to requests. If you are renting a car to hotel, be prepared to stay in public parking garage around the corner about a two minute walk from hotel. We used Uber to get to local shopping and restaurants in city center. Because parking is very limited and congested and for us silly Americans, who drive on the opposite side of the street it can be a challenge navigating congested inter-sections. Uber was on average a minute away, or if not, right in front of hotel for getting around. £4-6 Air conditioning in room worked well, good shower pressure and spotless bathrooms. Overall, a good value. A hope this helps.
Stayed 2 nights in Sep 2023
Response from Ramy Saber on 29 Sept 2023
Dear , KevinThank you so much for the wonderful review of our hotel, we are so pleased that everything was to your liking. We look forward to welcoming you back to the hotel in the future.Kind Regards,Ramy Saber Guest Relations Manager

8/10 Good

Nhan

Stayed 3 nights in Sep 2023
Response from Ramy Saber on 29 Sept 2023
Dear , NhanThank you so much for the wonderful review of our hotel, we are so pleased that everything was to your liking. We look forward to welcoming you back to the hotel in the future.Kind Regards,Ramy Saber Guest Relations Manager

10/10 Excellent

Anita, Edmonton

Stayed 2 nights in Sep 2023
Response from Ramy Saber on 8 Oct 2023
Dear , AnitaThank you so much for the wonderful review of our hotel. We look forward to welcoming you back to the hotel in the future.Kind Regards,Ramy Saber Guest Relations Manager

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel. double & single room was a really good size. shower excellent
Stayed 3 nights in Sep 2023
Response from Ramy saber on 17 Sept 2023
Dear , JillThank you so much for the wonderful review of our hotel, we are so pleased that everything was to your liking and it was a delight to read your comments. We look forward to welcoming you back to the hotel in the future.Kind Regards,Ramy Saber Guest Relations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Hotel was lovely and clean, the breakfast was very nice. We will definitely go back
Stayed 2 nights in Sep 2023
Response from Ramy Saber on 17 Sept 2023
Thank you so much for the wonderful review of our hotel, we are so pleased that everything was to your liking and it was a delight to read your comments. We look forward to welcoming you back to the hotel in the future.Kind Regards,Ramy Saber Guest Relations Manager