Hotels near California State Polytechnic University

"Very Dirty "

"I stayed at Best Western Diamond Bar Hotel & Suites for one night (Mar 7–8). My experience was very disappointing due to misleading photos, room mismatch, and customer service response. The room I received did not match the room type I booked online. As soon as I noticed the difference, I immediately returned to the front desk to explain the issue. The staff told me she could not change the room because I had already entered it. I explained that there would be no way to verify the room type without first going inside. I showed her my reservation confirmation and the room photos from the booking, but she still refused to change the room. She also claimed that all the rooms in the hotel were the same, which did not match what I saw. Another concern is that the photos online suggest the rooms and bathroom have been remodeled. However, bathroom fixtures were old and worn, and the condition did not appear clean. When I asked if a manager could assist, I was told the manager was not on site and that a note would be left for the next day. Since I was only staying for one night, this did not resolve the issue. No alternative solution was offered. The room did not match my reservation, and the situation could not be resolved. I checked out within about an hour of checking in. Travelers should be aware that the room they receive may not match the photos shown online, and the front desk may not be able to assist if there is a problem."

"The person working at the front desk was very friendly. The room was spotless and tidy. It was also very quiet, even on Sunday night. Overall, the experience was amazing. My family and I will definitely stay at this hotel again."

"It was excellent, the staffs were amazing, thankfully "

"Really comfortable bed and clean. Would definitely recommend"

"Wonderful stay ! Definitely coming back ! Rooms clean and air conditioning was perfect "

"Parking was great. Laundry, no so great. Had to bring towels up to front desk and exchange for clean ones. YUCK, never had to do that before. Coffe maker & hair dryer not in room. Toiletries very skimpy. Otherwise, everything was clean and fine."

"Large room, very clean, friendly and helpful staff. Only two issues, if you can call them that, is that the pillows are very firm and the water pressure could be better."

"Upon enteri the room everything looked good. We noticed that there was no kleenex, the entire container was empty. My daughter called downstairs to inquire about getting some. The staff person who answered told my daughter "you have towels", my daughter asked if she wanted us to blow our nose on the towels? She then procee to tell my daughter that she was the only one working and we needed to come downstairs to get it. 1) its disgus to tell a customer to use the tow used for bathing to blow their nose with it, and 2) that is not the customers business to know that you are the only person left to work in such a big hotel all alone. That's a staffing issue between you and your management. He attitude was not helpful nor welcoming, from when we checked in. But i will say that when coming back from my son's tournament, which brought us to town over at Cal Poly Pomona at about 12 or so, the young lady was very warm and welcoming. We frequent your prop so I'm not gonna let this visit deter me. But wanted to bring this to your attention. "