"Decent breakfast selection, good staff, close to shopping and transit making it a convenient location. Pool and hot tub good. Everything was clean. Beds were not the most comfortable, but not so bad as to be a dealbreaker. "
"Disappointing stay at Sandman Hotel.
Requested a lower floor multiple times due to my child’s difficulty with elevators—no response and was told it wasn’t possible. We were placed on the 12th floor and only moved to the 5th after insisting at check-in.
Hotel advertises being family-friendly but showed little understanding for sensory needs. We even had to clean our own room after requesting housekeeping.
Raised concerns at check-out, but nothing was done. Customer service needs serious improvement."
"Professional friendly staff and accommodated us very well through check in to check out! Clean rooms with beautiful view! Would definitely recommend to book with them! "