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Reviews of The Surrey Inn

2 out of 5
The Surrey Inn
403 Highway 21 East, Caldwell, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 66 out of 142 reviews" "
Rating 8 - Good. 51 out of 142 reviews" "
Rating 6 - Okay. 17 out of 142 reviews" "
Rating 4 - Poor. 2 out of 142 reviews" "
Rating 2 - Terrible. 6 out of 142 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Harry, Houston

Liked: Cleanliness, staff & service
Guru was a great host.
Stayed 1 night in Apr 2024
Response from G on 11 May 2024
Thank you for your positive feedback!

10/10 Excellent

Michael, Lander

Liked: Cleanliness, staff & service, property conditions & facilities
Great room with a geat price, best in the area
Stayed 2 nights in Mar 2024
Response from G on 10 Apr 2024
Thank you for your positive feedback!!

10/10 Excellent

David, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
The inn is located in a convenient part of town with easy access to other shops and restaurants with lots of parking. The staff were very accommodating and the restaurant on site was well stocked with good food.
Stayed 1 night in Feb 2024
Response from G on 10 Mar 2024
We appreciate your feedback!!

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from G on 27 Jan 2024
Thank you for your business and positive feedback

10/10 Excellent

Ronald

Business traveller
Stayed 1 night in Dec 2023
Response from G on 27 Jan 2024
Thank you for your business and positive feedback

8/10 Good

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price
Nice room. Lots of flies in my room though.
Stayed 2 nights in Dec 2023
Response from G on 27 Jan 2024
We appreciate you positive feedback!!

10/10 Excellent

Gwen

Stayed 1 night in Oct 2023
Response from G on 27 Jan 2024
Thank you for feedback!!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from G on 10 Nov 2023
Thank you for your feedback!!

10/10 Excellent

Patrick M.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from G on 10 Nov 2023
Thanks you for your feedback!!

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money.
Very clean room, comfortable beds and pillows. We had a pleasant overnight stay.
Stayed 1 night in Oct 2023
Response from G on 27 Oct 2023
Thank you for feedback!!

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not fancy but very clean.
Stayed 1 night in Oct 2023
Response from G on 16 Oct 2023
Thank you for your positive feedback!!

4/10 Poor

Dee

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from G on 16 Oct 2023
Thank you for your response

6/10 Okay

Carolyn

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The female staff person was real nice and tried to help. The pool was filled in with dirt. So no pool
Stayed 2 nights in Sep 2023
Response from G on 21 Sept 2023
Thank you for your feedback!! unfortunately we had to close pool down because of safety issues

8/10 Good

Ellissa

Travelled with family
Liked: Cleanliness, staff & service
The owners are friendly and very accommodating. We were able to switch rooms even though they were sold out. Cable TV has lots of good noncommercial choices. The floors were not the usual filthy carpet but clean manufactured wood type. Nothing fancy but the price the is reasonable. In our room, the smoke detector had been removed. The coffee maker did not work and the lamp by the bed was broken or bulb burned out. The traffic noise is loud. I still think it is a value and felt comfortable staying there.
Stayed 1 night in Sep 2023
Response from G on 14 Sept 2023
Thank you for feedback!! We have took care of the things you mentioned!!

10/10 Excellent

PAUL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
These people keep their property as clean as possible. I was impressed. I stayed at the Red Roof across the street and it was not nearly the same level of quality. Surry Inn is the place to stay
Stayed 1 night in Sep 2023
Response from G on 11 Sept 2023
Thank you for your positive feedback!!

6/10 Okay

William

Disliked: Staff & service
Stayed 2 nights in Aug 2023
Response from G on 11 Sept 2023
Thank you for your feedback!!

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from G on 1 Sept 2023
Thank you for your feedback!!

2/10 Terrible

Melinda

Stayed 2 nights in Aug 2023

8/10 Good

Janis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good rate however no breakfast
Stayed 1 night in Aug 2023
Response from G on 13 Aug 2023
thank you for your feedback!!!

10/10 Excellent

Marvin

Very friendly and we were joking around. Not my first stay here and he told me to call directly next time. Good people
Stayed 1 night in Aug 2023
Response from G on 10 Aug 2023
Thank you for your feedback!!

8/10 Good

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from G on 10 Aug 2023
We appreciate your feedback!!

10/10 Excellent

David

Travelled with partner
Everything was great. Only comment I could make, is that there should be grab bars and a shelf in the shower.
Stayed 4 nights in Jul 2023
Response from G on 28 Jul 2023
Thank you for your feedback!! we will take care of the bar situation!!

10/10 Excellent

mychal r

Liked: Cleanliness, staff & service, property conditions & facilities
Great management so much better than the other hotel in town
Stayed 4 nights in Jul 2023
Response from G on 9 Jul 2023
Thank you for your positive feedback!!

10/10 Excellent

chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from G on 20 Jun 2023
Thank you!!

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Caldwell
Very comfortable rooms and friendly staff. They went out of their way to accommodate our early check in request.
Stayed 1 night in Jun 2023
Response from G on 20 Jun 2023
Thank you for your feedback!!

8/10 Good

David

Liked: Cleanliness, room comfort
Stayed 1 night in May 2023
Response from G on 29 May 2023
Thank you for your feedback!!

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Texas A & M graduation
This is a no frills motel. BUT it was the cleanest motel I have been in. It was quiet and so easy to get to. The staff went above and beyond to make our stay wonderful. We ate at the Surrey Inn Restaurant and it was really good food at reasonable prices. We would stay there again without question.
Stayed 2 nights in May 2023
Response from G on 19 May 2023
We appreciate your positive feedback!!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from G on 13 May 2023
Thank you!!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from g on 27 May 2023
Thank you for your feedback!!

10/10 Excellent

CHRIS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very personable staff
Stayed 1 night in Apr 2023
Response from G on 23 Apr 2023
We appreciate your feedback!!

8/10 Good

Robert

Liked: Cleanliness, staff & service
A very old property-rooms, etc. were just ok-nothing special
Stayed 1 night in Mar 2023
Response from G on 7 Mar 2023
Thank you for your feedback!!

6/10 Okay

Clifford

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bedspread had burned cigarette holes in it.
Stayed 1 night in Feb 2023
Response from G on 26 Feb 2023
We apologies for inconvenience and it has been taken care!!

10/10 Excellent

Darin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from G on 11 Feb 2023
We appreciate your positive feedback!!

10/10 Excellent

Santana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All Good!
Stayed 1 night in Feb 2023
Response from G on 11 Feb 2023
Thank you for your feedback!!

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was pleasant. I liked having DirecTV like I have at home because I did not have to figure out another system and the programs I like were on the TV. The heat was hard to control because of placement - I was cold until about 2:00 AM when I gave up and spent the time to adjust it. The hosts were friendly. The dining looked good but did not open for breakfast until 11:00 AM. There was no alarms clock - I'm certain the hosts would give me a call but a call to the hosts many come late at night and I was not willing to wake them. All in all I would stay there again and it was much better than some places in smaller towns. Th
Stayed 1 night in Jan 2023
Response from g on 16 Jan 2023
Thank you for your feedback

8/10 Good

cynthia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location served its purpose
Response from G on 5 Jan 2023
Thank you for your feedback

6/10 Okay

Randall

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Room was clean and internet worked well. But no coffee at the office, and the location is very noisy due to traffic.
Stayed 1 night in Dec 2022
Response from G on 5 Jan 2023
Thank you for your feedback!!

10/10 Excellent

Theresa

Stayed 1 night in Dec 2022

6/10 Okay

joy

Liked: Cleanliness, staff & service, property conditions & facilities
It was very noisy but other than that it was what I needed.
Stayed 1 night in Dec 2022
Response from G on 5 Jan 2023
Thank you for your feedback

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable for a one night stay.
Stayed 1 night in Nov 2022
Response from G on 23 Nov 2022
We appreciate your feedback!!

10/10 Excellent

Ugur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome check in experience and very clean hotel!
Stayed 1 night in Oct 2022
Response from G on 31 Oct 2022
We appreciate your feedback!!

8/10 Good

Traci

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Luisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very courteous and kind staff and clean
Stayed 2 nights in Jun 2022
Response from G on 17 Jun 2022
Thank you for positive feedback!!

6/10 Okay

Shanell

Liked: Staff & service, amenities
Stayed 1 night in Jun 2022

2/10 Terrible

Sham

Travelled with family, Travelled with partner, Travelled with group
Disliked: Amenities
Stayed there 6 days and rented 3 rooms. Price was better than College Station hotel prices for graduation (insane price gouging at that time of year) but you get what you pay for. Do not disturb sign on door means nothing. They will still knock and wake you up and if they think you're gone, will still enter the room. Requests for room cleaning resulted in towels being thrown on the bed and nothing else done. Old towels not collected, trash not emptied, toilet paper not replaced. The laminate floors were filthy, turned my feet black. There was blood on the sheet, the bedspread in every room was extremely dirty, had black stuff and crusty white stuff on them. Headboard was smudged and smeared with greasy spots and hand prints. Door frames black with grime. Phone was crusty. All around it was just very gross. It's a shame, because the rooms clearly have been updated recently. If they would make the effort to clean them properly they would be a great budget friendly option. I wouldn't ever recommend them as they are now, however. Very unsanitary.
Stayed 6 nights in May 2022
Response from G on 10 Jun 2022
First off all if the room has Do not disturb the no one knock on the door and usually when you check in the room if you have found anything wrong you should have inform the desk and it would taken care immediately. As long as room is not getting clean for 6 days it obvious that it would not be sanitary to stay in the room after 6 days. You mention that you had do not disturb sign hang on the door then we can not go in the room so we cant clean the room.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from G on 9 May 2022
We appreciate your feedback!!

8/10 Good

Darren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and accommodating, room was clean and well kept.
Stayed 2 nights in Apr 2022
Response from G on 6 May 2022
Thank you for your positive feedback!!

10/10 Excellent

Weldon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
simple, clean, easy, comfortable bed.
Stayed 1 night in Mar 2022
Response from G on 29 Mar 2022
Thank you for your positive feedback!!

8/10 Good

Kathryn

Stayed 1 night in Mar 2022

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from G on 13 Dec 2021
We appreciate your positive feedback!!