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Reviews of Quality Inn & Suites Watertown Fort Drum

2.5 out of 5
Quality Inn & Suites Watertown Fort Drum
8000 Virginia Smith Drive, Calcium, NY

Reviews

8.0

Very good

Rating 10 - Excellent. 377 out of 1004 reviews" "
Rating 8 - Good. 367 out of 1004 reviews" "
Rating 6 - Okay. 149 out of 1004 reviews" "
Rating 4 - Poor. 74 out of 1004 reviews" "
Rating 2 - Terrible. 37 out of 1004 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Derrick, Spring Hill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff reception at check in. Our room was large comfortable and clean. The bed was particularly good. All amenities including the hot breakfast served were above average. Our servicemen and women and their families deserve a great hotel like this so convenient to Fort Drum.
Stayed 1 night in Apr 2024

8/10 Good

Mytchel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stays
Stayed 2 nights in Dec 2023

10/10 Excellent

Jeannot

Nothing
Stayed 1 night in Apr 2024

8/10 Good

Heather, Stittsville

Liked: Staff & service
Older property, smaller rooms. The price was appropriate for what you got.
Stayed 1 night in Apr 2024

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024

6/10 Okay

James

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

2/10 Terrible

Carin

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Given accessibility room right beside lobby and told it was quiet. We could hear everyone going by. Fridge noisy. Window coverings insufficient. Breakfast not great. However the beds were comfortable.
Stayed 1 night in Apr 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Door safety latch was broken. Toilet runs every 10 minutes. Highway noise a little bothersome. Clean room.
Stayed 1 night in Apr 2024

8/10 Good

Sera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Girlie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay. Big room.
Stayed 2 nights in Apr 2024

2/10 Terrible

SHERI

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Made resy Oct. 2023 for a reasonable rate. Confirmed resy with hotel by phone & rcd confirmation from Expedia both. 10 am day of stay saw hotel number called but left no message. Upon returning the call was told Expedia cancelled the resy with hotel. Put on a wait list but no return call. Had to find other accommodations on different site.
Stayed 1 night in Apr 2024

10/10 Excellent

LESLIE

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast. Noisy people upstairs late
Stayed 1 night in Apr 2024

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay close to places to eat, shop, and Ft. Drum
Stayed 2 nights in Mar 2024

2/10 Terrible

Matthew

Stayed 1 night in Apr 2024

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Abigail K

Travelled with partner
Liked: Cleanliness, staff & service
I loved the front staff. The staff doing the care for the rooms, did a poor job. I am a heavy coffee drinker; the coffee mix was replaced once. The bathroom supplies were never refilled. Other then that, it was great.
Stayed 4 nights in Mar 2024

8/10 Good

Desiree

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close and convenient to Ft Drum
Stayed 4 nights in Mar 2024

8/10 Good

Lisa, Arnprior

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property and the room were great. It was close to fast food such as McDonald’s, Wendy’s and Arby’s, and there is a Walmart right down the street. The breakfast was kinda skimpy, but it did the trick, and it had a waffle making station which my son and husband enjoyed. We would definitely stay here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Mar 2024

6/10 Okay

Cyaria

Travelled with family
Liked: Staff & service
Walls are thin, could hear everything
Stayed 1 night in Mar 2024

8/10 Good

Heather

Stayed 1 night in Mar 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jason, Holt

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fastest, most efficient check in I’ve ever experienced. Thank you! Room was very spacious and clean. Breakfast was basic but exactly what I needed. Excellent location for my trip through.
Stayed 1 night in Mar 2024

2/10 Terrible

Eric

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The heat is only turned on in rooms when guest walks in Must have been 40 degrees when I entered and didn't even warm after 2 hrs. They changed.me to another room but same problem. I cancelled and went to another hotel. Would have rated a 3 1/2 - 4 if had been summer
Stayed 1 night in Feb 2024

2/10 Terrible

Jaun

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I was denied entrance and was not refunfed my payment and i really hope that this can be resolved in a timely manner..
Stayed 2 nights in Feb 2024

6/10 Okay

James

Travelled with family and small children
Liked: Cleanliness
Small bathroom and no way to stop water water to prepare bubblebath for our son. Had to buy stopper at Wal-Mart
Stayed 1 night in Feb 2024

8/10 Good

John

Stayed 2 nights in Feb 2024

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to many amenities.
Stayed 1 night in Feb 2024

8/10 Good

SUJAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet
Stayed 2 nights in Jan 2024

6/10 Okay

Lindsey

Liked: Staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Brian

Stayed 1 night in Jan 2024

10/10 Excellent

Omar

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 6 nights in Jan 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very quiet area and great for sleeping.
Stayed 1 night in Jan 2024

8/10 Good

ricardo

Stayed 1 night in Jan 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable price and breakfast included, weird no toast, but eggs and sausages
Stayed 1 night in Jan 2024

10/10 Excellent

Carla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were really spacious and clean. Front desk staff were really friendly.
Stayed 1 night in Jan 2024

8/10 Good

Michael

Stayed 1 night in Jan 2024

6/10 Okay

Michael

Business traveller
Disliked: Staff & service
Come for the room. Not the service.
I checked in early evening and not only was no one at the front desk, but when she did come out after several minutes of the phone ringing, there was no greeting or apology, and the matter-of-fact way she completed my check in lead me to believe I was bothering her. The room was sufficient so that was a bonus.
Stayed 2 nights in Dec 2023

10/10 Excellent

Brenda-Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was great
Stayed 1 night in Dec 2023

10/10 Excellent

Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy. Close to Watertown.
Stayed 1 night in Dec 2023

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Jeremie

Stayed 1 night in Dec 2023

2/10 Terrible

luke

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady let me get cereal as they were closing breakfast. After getting a bowl, she refused to give milk for it. Petty and rude. Stayed there for over 10 years off and on, anytime I visit family in Calcium. Lost good customer over 4 oz milk.

2/10 Terrible

Keith

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Nov 2023

8/10 Good

Jill

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The room I had smelled like cigarettes but overall it was good service
Stayed 1 night in Dec 2023

10/10 Excellent

Colleen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Stayed 2 nights in Dec 2023